Just make sure you read the return instructions ! I had to pay $30 to return jeans that were the wrong size and then 4 months later ( yes 4 months ) i had to chase actually getting the refund ! I re... ãã£ãšèŠã
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Delivery was pretty quick, took a week and jeans fit like a glove. Great quality and definitely recommend at least having one pair of motel rocks jeans in your wardrobe!
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Quality was better than I was expecting and delivery only took a few days!! Love my new clothes, definitely will be buying from motel again in the future ð«¶
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Motel changed their jeans. I ordered the indigo jeans last year and loved them beside them being super long! So when I went to re order I did and the colour is completely different and the lengths hav... ãã£ãšèŠã
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2.8
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Never got the pants and when I sent aâŠ
Never got the pants and when I sent a message a boy keep saying the same thing
2026幎4æ24æ¥
Motelrocks ããã®åç
Hi Daniela, I am sorry to hear that you have not received your order - I can see that our customer service team have provided your delivery date but we will make sure that someone from the team is in touch with you again today. I apologise for the inconvenience caused.
Motel x
Great quality and service
Quick delivery, responsive customer service regarding my query and the clothes were true to size and good quality
2026幎4æ24æ¥
Motelrocks ããã®åç
Hi Sharon, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the service provided - I hope to see you shopping with us again!
Motel x
The product was ripped and broken whenâŠ
The product was ripped and broken when it arrived
2026幎4æ24æ¥
Motelrocks ããã®åç
Hi Bethany, I am very sorry to hear that this has happened with your item - I can see that you have reached out to the customer service team so I will make sure one of the team is in touch with you today. I apologise for the inconvenience caused.
Motel x
did not fit i donât think i understoodâŠ
did not fit i donât think i understood the sizing
2026幎4æ24æ¥
Motelrocks ããã®åç
Hi Emily, I am sorry to hear that you experienced an issue with the sizing - please make sure to reach out to the customer service team as they will be happy to help out with any information you need!
Motel x
Motelrocks ããã®åç
Hi Gita, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
Motelrocks ããã®åç
Hi Sam, I am very sorry to hear that you have experienced a delay with this delivery and we will be taking a look into this further with the courier. It looks like your parcel has been delivered today - our customer service team will be in touch with further details. I apologise for the inconvenience caused.
Motel x
Great product
Great product, got exactly what we saw and wanted was delivered in Sydney really fast! The size chart is accurate and easy to understand. Happy customer :)
2026幎4æ14æ¥
Motelrocks ããã®åç
Hello, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Misleading sizing
I ordered 4 pairs of jeans in size 26 waist. The indigo with white stitch pair fit like 2 sizes larger despite being the same style and size on the tag. Because of this I had to return that pair which cost me 30 aud out of pocket for a design flaw. Disappointed
2026幎4æ14æ¥
Motelrocks ããã®åç
Hi Eva, I am very sorry to hear that you have experienced an issue with the sizing of your jeans and this feedback will be passed on to the relevant teams.
Please always reach out to the customer service team if you have any problems with an item so that they can get this resolved for you. I apologise for any inconvenience caused.
Motel x
Great jeans and didnât take too long toâŠ
Great jeans and didnât take too long to come
2026幎4æ14æ¥
Motelrocks ããã®åç
Hi Amira, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Just the jeans in general I love theâŠ
Just the jeans in general I love the way the fit
2026幎4æ13æ¥
Motelrocks ããã®åç
Hello, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and I hope to see you shopping with us again!
Motel x
Yellow and size
The colour was way more yellow ish in person that can be seen on the website and any of the measurement guides and sizes to pick from do not make sense. Mine ended up being way to big when I was suggested a bigger size from the size guides.
2026幎4æ20æ¥
Motelrocks ããã®åç
Hi Ariya, I am sorry to hear that you have experienced an issue with the sizing - please make sure to reach out to the customer service team so that they can provide you with sizing information!
Motel x
Waist band was bigger than other stylesâŠ
Waist band was bigger than other styles of low waisted jeans
2026幎4æ20æ¥
Motelrocks ããã®åç
Hello, I am sorry to hear that you were not happy with the sizing of your item - if you need any help or information with sizing please reach out to our customer service team who will be happy to help!
Motel x
Hidden shipping costs
I know this was fault from my side for not checking the return requirements before ordering, but you guys really should better inform customers that all shipping fees will be covered by them. I didn't know before that I would also have to pay $AUD30 to return the item. This has made me not want to purchase the correct size anymore because I'd also have to pay for shipping both ways, resulting to me spending double the price for one pair of jeans. I understand the shipping fees are not controlled by you, but the fact that this was not mentioned during check out is disappointing.
2026幎4æ20æ¥
Motelrocks ããã®åç
Hi An, I am sorry to hear that you have been disappointed with our returns service currently offered in your area and the advertisement of this - your feedback will be passed on to the relevant team as we are always looking for ways to improve the service for our customers. I apologise for any inconvenience caused.
Motel x
it was suppose to arrive on the 25th ofâŠ
it was suppose to arrive on the 25th of April. It is still in London and its the 4th of May and I have had no more updates, Im furious. I have emailed about the issue, still no reply. Im furious.
2026幎4æ17æ¥
Motelrocks ããã®åç
Hi Olivia, I am sorry to hear that you have not yet received your parcel - I can see that you have reached out to the customer service team over the weekend, please allow 24-72hrs for a response from our team. I apologise for the inconvenience caused.
Motel x
Shipping was not that easy to track butâŠ
Shipping was not that easy to track but jeans were perfect once they got here!
2026幎4æ17æ¥
Motelrocks ããã®åç
Hi Gabriella, thank you for leaving a review. I am glad to hear that you have been happy with your jeans and hope to see you shopping with us again soon!
Motel x
I haven't received the item yet
2026幎4æ17æ¥
Motelrocks ããã®åç
Hi Ruth, I am sorry to hear that you have not yet received your parcel - please make sure to reach out to the customer service team so that they can provide you with any further available information. I apologise for the inconvenience caused.
Motel x
The quality or the clothes and the timeâŠ
The quality or the clothes and the time it took even though there was flooding.
2026幎4æ10æ¥
Motelrocks ããã®åç
Hi Sarah, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
I havenât got the product yet
2026幎4æ17æ¥
Motelrocks ããã®åç
Hi Ben, I am very sorry to hear that you have not yet received your order - please make sure to reach out to the customer service team so that they can provide you with any further available information. I apologise for the inconvenience caused.
Motel x
Delivery delayed
Delivery delayed? No reason provided. Incredibly slow. I still havenât received goods and I placed order weeks ago now!
2026幎4æ17æ¥
Motelrocks ããã®åç
Hi Charlotte, I am very sorry to hear that your delivery has been delayed - please make sure to reach out to the customer service team so that they can provide you with any further available information. I apologise for the inconvenience caused.
Motel x
I am aware that you guys said thisâŠ
I am aware that you guys said this could be sent before the arrival of my package. But, I placed an order on the 16TH of April and still have not received it. Itâs now may and I just was wondering why itâs taking so long. Iâve ordered from you guys before and I absolutely love your stuff but yea just abit upset either way how long itâs taken. Thatâs all.
2026幎4æ17æ¥
Motelrocks ããã®åç
Hi Brielle, I am very sorry to hear that you have not yet received your order. Please make sure to reach out to the customer service team so that they can provide you with any further information - I apologise for the inconvenience caused.
Motel x
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