CeX/Webuy - Australia レビュー 

26,844
TrustScore 5段階評価の4

4.1

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

asked for photo's of the actual item i wanted to purchase. Within 24 hours they were in my inbox. They sent it quickly after purchase. The only issue I had was with Aus post which is out of... もっと見る

5つ星のうち5の評価

Drop and go at Chermside store was Easy to deal with. Young girl who assisted was awesome and answered all my questions confidently. Quick turn around from drop off to assessment and money paid into... もっと見る

5つ星のうち4の評価

Arrived, worked, quick delivery etc. The only one thing I would say is that the website didn't describe the condition of the item outside of "working" - I wasn't sure if I was getting BNIB or a cosm... もっと見る

5つ星のうち3の評価

Fast shipping good return policy, bought a keyboard which was faulty - returned it bought another keyboard and arrived with incorrect dongle.. daughter bought a second hand iPhone and case which had a... もっと見る

企業が回答しました

企業情報

  1. 電子機器・テクノロジー

当該企業による記述

CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support


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4.1

ほぼ満足

TrustScore 5段階評価の4

3万件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.1

すべてのレビュー

(26,844)

過去12か月のレビュー数: 4,749

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

The purchased item arrived in no…

The purchased item arrived in no Logitech G Flight Panel box, but wrapped in plastic in a cheap mail box. The panel had no screws and 2 corners were cracked. It also didn’t come with the external bracket. What a waste of money, I’m now going to have to purchase another Flight panel. I would not recommend to buy from this company, save your money.

2026年6月20日
CeX/Webuy - Australia ロゴ

CeX/Webuy - Australia からの回答

Hi Andrew,

Thank you for your review and I am sorry to hear about the issues with your purchase.​

An original box is only guaranteed with items that have been graded as A. Regardless of the grade, we ensure that all items are packaged using appropriate protective materials to help ensure they are delivered without any issues.

To assist you further, I have sent an email to your registered email address requesting additional details. Please check your spam/junk folders in case you are unable to locate it in your inbox.

Regards,
Ashwin

5つ星のうち5の評価

Highly recommend.

Really happy with my GPU, upgraded from a GTX1650 super to a RX6600. Very well packaged, took just a few days to arrive, and was informed of the progress of the order along the way. New GPU installed and working flawlessly, thank you!

2026年6月22日
5つ星のうち2の評価

The mouse was dirty.

First time ordering from the site. While easy to use and pay, I expected the item to be somewhat used.

The item came dirty. With fragments of something inside the number keys on the side of the mouse. Severely worn down mouse buttons and bottom feet underneath. It’s older than my current Razer Naga. More than likely will be kept as an emergency spare in case my current mouse ends up completely dying.

2026年6月22日
CeX/Webuy - Australia ロゴ

CeX/Webuy - Australia からの回答

Hi Joel,

Thank you for your review, and I'm sorry that the condition of the mouse was not as expected.

As we deal in pre-owned items, all products are generally cleaned, checked, and graded in line with our grading criteria before being purchased and resold.

Items graded as B will have signs of wear such as marks, scuffs, scratches, etc however, will be fully functional.

To look into this further, I have contacted you via your registered email address requesting some additional details. If you do not see my message in your inbox, please check your spam or junk folder and kindly reply there so I can assist you.

Regards,
Saanchi

5つ星のうち4の評価

Eastland store and online

The staff at Eastland, Vic, were terrific. Helpful, got our iPads assessed and a voucher issued within an hour. We then used the voucher to purchase another iPad on the website as they didn't have the one we wanted in store. The purchase process was a little tricky as we didn't have an expiry on the voucher but the website insisted we enter one. I had to read through terms and conditions to figure out that the date needed to be 2 or 3 years plus a week. Once the purchase was done, the postage was quite quick 4 days I think but the iPad arrived not packaged very well it was just chucked in a large box with some of that inflatable packaging that was not secured so the iPad was just moving around the box freely unprotected. That being said, we have had no issues with the iPad itself, it was as described, and works well!

2026年6月8日
5つ星のうち1の評価

Ear Wax inside of airpods!

I was sent used airpods with someone ear wax still inside. Disgusting.

2026年6月22日
CeX/Webuy - Australia ロゴ

CeX/Webuy - Australia からの回答

Hi Kristy,

Thank you for your review.

As a retailer of pre-owned goods, we ensure that all items are thoroughly checked and given a quick clean before being sold further, both for hygiene reasons and to enhance their presentation. I would like to extend my apologies that this standard was not met on this occasion.

To assist you further, I have sent an email to your registered email address requesting additional details. Please reply soon and I will be happy to look into this.

Regards,
Ashwin

5つ星のうち1の評価

Missing items and dirty.

Ordered online, received item with components missing, item was filthy and was definitely incorrectly graded.

2026年6月22日
CeX/Webuy - Australia ロゴ

CeX/Webuy - Australia からの回答

Hi John,

Thank you for your review, and kindly accept my unreserved apologies for your recent shopping experience.

We have procedures in place to ensure all items are thoroughly checked, appropriately graded, and wiped before being resold. This includes verifying that they are complete with the required accessories and in good saleable condition. However, it appears that this standard was not met in this instance.

As the item is B-grade, it may show signs of general wear and usage, like scratches, scuffs, etc.

To assist you further, I have taken over the email thread and will strive to offer a suitable resolution.

Regards,
Saanchi

5つ星のうち5の評価

Always great service and fast delivery…

Always great service and fast delivery from CeX. The px7 headphones I bought are beautiful and sound magnificent under in wonderful conditions, my fiance enjoying the tablet that I bought her which is also perfect and just like mine in just as good a condition, and I bought my new (wish I'd known about CeX earlier) and the next hub I bought works perfectly. Thanks and I'll definitely be shopping with you again. Feel free to use any part of this review on your site. Best wishes, Max.

2026年6月23日
5つ星のうち1の評価

Very disappointing experience

Very disappointing experience. The product listings display game covers that don't always match the product actually supplied. I received a different cover variant to the one advertised. For collectors, cover variants matter, as different editions can have different desirability and value depending on the title. If customers may receive a different variant to the one pictured, this should be clearly stated rather than displaying a cover that may not match the item being sold. I would not have purchased the item had the correct cover been shown.

2026年6月22日
CeX/Webuy - Australia ロゴ

CeX/Webuy - Australia からの回答

Hi Terry,

Thank you for your review. I am sorry to hear that the item you received was not what you were expecting. I understand your disappointment, especially when cover variants are an important part of your purchase decision.

I have passed your feedback on to the relevant store management and our website team for review.

Please be informed that the images displayed on our website are for illustration purposes only. The product supplied may differ from the image shown, and the title of the listing is the true description of the item you will receive.

Certain games, movies, and other media releases are produced with multiple official cover variants, so the artwork received may differ from the image displayed on our website while still being the correct edition of the item.

However, if you have received an incorrect cover that does not match the product title, you are welcome to return the item either by post or to your nearest store. Further information on our returns process can be found on our website https://bit.ly/3hhqLBF .

Should you need any further assistance, please get back to us via our website contact form, and we will be happy to help.

Regards,
Nikita

5つ星のうち5の評価

10/10 service

10/10 service!
I ordered a buzz complete set but one of the buzzers didn’t work, return process was so easy as well as amazing communication via email! they received my return and within 2 hours they had tested the products and sent out a replacement! I will 100% be purchasing from CEX again, shipping is also really fast! i have already recommended them to family

2026年6月19日

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