J'ai été facturé pour une location que le prestataire n'a pas voulu fournir. Après 30 jours, le service client ne répond ni aux mails, ni par l'intermédiaire du formulaire interne. Tous les numéros de... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Achtung Abzocke. Wir haben über Autoeurope einen Mietwagen bei Budget auf Madeira gebucht. Autoeurope haben wir 546€ bezahlt. Bei Budget sagte man uns der vorausgezahlte Betrag wäre nur 476€, dementsp... もっと見る
Auto Europe give good prices and service. However, sometimes their suppliers try it on. Europcar recently tried to charge me an extra day rental by booking it 1 hour later than I returned it. It aut... もっと見る
Very helpful when booking online. On arrival at Birmingham Drivalia They had upgraded my rental car. Had to cut short my rental and return to Spain due to a family matter. £1500 deposit returned... もっと見る
企業が回答しました
3.2
まあまあ
1653件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Auto Europe EU からの回答
We appreciate your kind words about the user-friendly design. We strive to make our product accessible and enjoyable for everyone. We look forward to welcoming you back soon!
Insurance
At the counter of MAGGIORE the staff asked me to apply for a new insurance that cover all the damages, since the one that Auto Europe suggested me is not convenient because of the high deductible.
I would like to make a special thanks to Miss Jessica staff of MAGGIORE that was very helpful and kind to explain me all the matters
2025年4月7日
自発的なレビュー
Auto Europe EU からの回答
Thank you so much for your feedback! We’re thrilled to hear that you had a good experience with our local partner and their Agent. We strive to make the booking process as smooth and hassle-free as possible. We look forward to serving you again!
Very good experience with Auto Europe
Very good experience with Auto Europe in Bergamo.
The car was great and the communication with the renting company perfect. I recommend them and will certainly use them again.
2025年3月23日
自発的なレビュー
Auto Europe EU からの回答
Thank you for your kind words and positive review. We are thrilled to hear that you had a great experience with us in Bergamo. We appreciate you taking the time to share your feedback and are glad that you found the car and communication with the rental company to be excellent. We strive to provide our customers with the best possible service and we are delighted that you had a positive experience. We look forward to welcoming you back on your next trip.
Auto Europe EU からの回答
We appreciate your kind words. We're glad you found our booking process easy and our prices reasonable.We look forward to serving you again!
My rent a car in Auro Europe last year led me booking this year!
For my trip to Italy in June 2025, I found terms of car rental of Auto Europe are the most favorable. I chose this company on my pleasant remembrance last year when I had traveled Austria and Slovenia for 21 days. The rate was very much reasonable and services satisfied me.
2024年5月7日
自発的なレビュー
Auto Europe EU からの回答
Thank you for your kind review and for choosing our services again for your upcoming trip to Italy. We are thrilled to hear that you found our car rental terms favorable and that you had a positive experience with us during your trip to Austria and Slovenia last year. We strive to provide our customers with the best possible rates and services, and we are delighted that you were satisfied with both. We look forward to assisting you with your upcoming trip to Italy and hope you have a wonderful time exploring the beautiful country.
Auto Europe EU からの回答
Thank you for your review! We’re so happy you had a great experience with Auto Europe. We look forward to welcoming you back soon!
Best prices (better than locals and…
Best prices (better than locals and rentalcars.com) and reliable supplier. I've never had problems with them in many years
2025年4月2日
自発的なレビュー
Auto Europe EU からの回答
Thank you for your kind words and for being a loyal customer. We appreciate your business and are glad to hear that you have had positive experiences with our services. We strive to provide the best possible prices and reliable service to our customers. We look forward to welcoming you back soon!
Poor Service
Poor Service!!!
I have a mistake I made in my reservation but now one comes back to me after 2 emails I have sent to you guys.
2025年4月2日
自発的なレビュー
Auto Europe EU からの回答
Dear Mr. Meir E 1,
Thank you for your feedback. We are very sorry to hear that your vehicle rental was not to your satisfaction. We make every effort to ensure a smooth car rental experience, but as an intermediary we have limited influence over the staff and processes at our car rental partners.
Unfortunately, we have not received a response via this platform, although we have tried to request additional information to investigate your case.
Nevertheless, we would like to advocate on your behalf. Should you wish us to take action on your behalf and get in touch with our partner, you can contact our customer service team via the following link.
https://www.autoeurope.eu/customerservice/
https://www.autoeurope.co.uk/customerservice/
We apologize for the poor service provided by our car rental partner. Customer satisfaction is our top priority and we will use your feedback to prevent similar situations in the future.
Thank you for taking the time to share your experience with us.
Yours sincerely,
Auto Europe Team
Auto Europe EU からの回答
We're delighted to hear you find our rates competitive and our comparison process straightforward. Your feedback is valuable to us. We are hoping to see you again !
Choose with the right information
Got a choice of hire companies and cars with the prices and ratings.
2025年3月30日
自発的なレビュー
Auto Europe EU からの回答
Thank you for taking the time to leave a review. We appreciate your feedback and are glad you found our platform helpful. e can’t wait to serve you again!
Auto Europe EU からの回答
Thank you for your review! We’re so happy you had a great experience with Auto Europe. We look forward to welcoming you back soon!
I recently completed my payment and saw…
I recently completed my payment and saw my order reflected in a quotation. However, my reservation was unexpectedly canceled by the platform without any prior warning or explanation. I would appreciate clarification on why this happened.Could you please provide details regarding the reason for the cancellation? Additionally, I would like to know if any corrective action can be taken and whether I am entitled to an apology for the inconvenience caused.
2025年3月27日
自発的なレビュー
Auto Europe EU からの回答
Dear Mr. David Bian 1,
We sincerely apologize for the inconvenience and frustration this situation has caused you. We attempted to request additional information through Trustpilot but unfortunately were unable to obtain it.
As a broker, Auto Europe acts as an intermediary between customers and car rental providers. While we always strive to secure confirmed bookings, there are rare occasions where the rental provider is unable to honor a reservation due to unforeseen availability issues. Unfortunately, in such cases, we have no choice but to cancel the booking. We understand that this is disappointing, and we truly regret any disruption this has caused to your plans.
If you require further clarification or assistance, please do not hesitate to contact our reservations team. They will be happy to provide guidance and explore any possible solutions for you.
Telephone: +49 89 412 07 269
Email: reservations@autoeurope.eu
Standard Opening Times:
- Monday-Saturday: 9:00 - 18:00 CET
- Sunday: 10:00 - 18:30 CET
Once again, we apologize for the inconvenience and appreciate your understanding.
Best regards,
Auto Europe Team
we made a wrong date reservation and…
we made a wrong date reservation and the call girl was very helpful in finding solutions for our "problem"
2025年3月20日
自発的なレビュー
Auto Europe EU からの回答
We appreciate your kind words and are glad to hear that our team was able to assist you. We strive to provide excellent customer service and are happy that you found our representative helpful in resolving your reservation issue.
Auto Europe EU からの回答
Thank you for your kind words! We're thrilled to hear you found our selection, details, and process to be helpful. We appreciate your positive feedback and will continue striving to provide the best possible experience for our customers.
Auto Europe Review
Have used Auto Europe on several occasions. The system is easy to use, all the information is available, nothing is hidden. I typically compare the EU site to the CAD site. There are some savings, although not significant, it gives you a wide range of cars and choices.
2025年3月23日
自発的なレビュー
Auto Europe EU からの回答
Thank you for your kind review and for sharing your positive experience with Auto Europe. We appreciate you taking the time to highlight the ease of use and transparency of our system. We're glad you find our website helpful and that you appreciate the range of car options and choices we offer. We strive to provide our customers with a seamless and informative booking experience, and your feedback reinforces our commitment to doing so.
Auto Europe EU からの回答
Tak, fordi du tog dig tid til at dele din feedback! Vi er glade for, at du sætter pris på vores brugervenlige hjemmeside og den værdi, vi tilbyder. Hos Auto Europe er vi forpligtet til at yde den bedste service og de bedste muligheder for vores kunder. Vi glæder os til at betjene dig igen!
Easy website
The structure of their website, the information, and former experiences as their support when some changes had to be made
2025年3月14日
自発的なレビュー
Auto Europe EU からの回答
We appreciate your feedback and understand your perspective on our website's structure, information, and past support experiences. We're always striving to improve and appreciate your insights as we continue to enhance our services. We hope to see you again!
AutoEurope is simply the best place to rent from!
AutoEurope is simply the best company to rent from. I regularly rent cars while travelling, and I have tried the other companies, but I always return to AutoEurope. They continually offer the best prices and customer service is stellar. The website is super easy to use and booking is quick and easy. Love the comparison table which pops up after putting in the rental location and dates! I highly recommend AutoEurope for your next car rental!
2025年3月22日
自発的なレビュー
Auto Europe EU からの回答
Thank you for your kind words and glowing review! We are thrilled to hear that you had such a positive experience with our company. We strive to provide our customers with the best possible rates and customer service, and it is rewarding to know that our efforts are appreciated.
We are particularly pleased that you found our website easy to use and that you appreciate the comparison table feature. We understand that car rentals can be a stressful part of travel planning, so we aim to make the process as smooth and straightforward as possible. We are committed to offering competitive prices and excellent customer service, and we are grateful that you recognize this.
simple to use website
2025年3月22日
Auto Europe EU からの回答
We appreciate your kind words about our website. We strive to make our platform user-friendly and accessible for everyone.
Eacy booking process
2025年3月20日
Auto Europe EU からの回答
Thank you for your review! We’re so happy you had a great experience with Auto Europe. We look forward to welcoming you back soon!
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