Auto Europe EU レビュー 

J'ai été facturé pour une location que le prestataire n'a pas voulu fournir. Après 30 jours, le service client ne répond ni aux mails, ni par l'intermédiaire du formulaire interne. Tous les numéros de téléphone affichés sont inactifs.

⭐ Why is there no option for ZERO or negative stars? AVOID AT ALL COSTS.

Our experience with Auto Europe was absolutely unacceptable.

It took them SIX WEEKS to respond, only for them to eventually come back with claims about circumstances that simply did not happen. What was even more frustrating was the complete lack of interest in properly considering our side as the customers. We felt unheard, dismissed, and left waiting for weeks rather than being treated fairly and professionally.

When something goes wrong, that is when you discover the true quality of a company’s customer service. In our case, we experienced delays, excuses and an apparent unwillingness to seriously investigate what we were telling them.

After this experience, I would strongly recommend avoiding intermediaries and choosing a reputable local car rental company directly, with a professional website, transparent pricing, clear terms and one straightforward contract. Know exactly who you are dealing with, what you are paying for and who is responsible if something goes wrong.

Saving a little money is simply not worth weeks of frustration and uncertainty.

I would never use Auto Europe again and certainly cannot recommend them. Avoid at all costs.

If there was an opportunity to give less than one start in this review I would have taken it. At the end of May 2026, my wife and I hired a car from Dalaman Airport in Turkey. As part of the the rental we were charged an upfront fee which was to be refunded within 25 days of the vehicle being returned in a satisfactory state (which it was). The local rental firm seemed like a pretty basic outfit. We were collected from the terminal in a small car/van and had expected to be driving a small car for the duration of the holiday. As it transpired, the vehicle that picked us up from the airport was the one that we were then given to drive for our break! To be fair, that was not a massive concerns as we are not terribly picky about cars and just wanted something to get us from A to B.

Anyway, the car was returned, 25 days elapsed and no refund was received so we were down £653.08. Ever since then I have been getting precisely nowhere trying to get Auto Europe to get us our money back. I kept the paperwork from the rental and started out emailing the address which appeared on it. Needless, to say that email did not even work and I got bouncebacks. My VISA bill shows up with IZMIR CAR RENTAL as the company that charged the £653.08.

From what I can see Auto Europe hs separated out their functions so you can speak in person to someone when you want to rent a car but when you want to speak to someone in Customer Service it is not possible. You simply have to fill in an online ticket (which I have done as well as chasing from answers on an almost weekly basis). I have been on the phone this morning and received the same response from the call handler in rentals. On asking to speak to her Manager all I heard was "Thank you and goodbye" and then she ended the call. I rang back and managed to get what sounded very much like the same person again. As such I asked to speak to a Manager so that the call which was deliberately terminated could be reviewed as "All calls are recorded". The call handler said I needed to "collaborate" with her and once any ticket has been raised through Customer Service one simply needs to wait for a response. It is pretty infuriating. I don't think it is unreasonable now that we are nearing the end of August to be asking for the money from the end of May to be refunded.

In summary, steer clear of Auto Europe. I guess the competitive prices for rentals come at the expense of decent customer service. The company that we rented from at the airport was called Flex To Go so be warned.

The battle continues

Experiencia ESCANDALOSA. Me sentí manipulada y engañada por el empleado de Europcar.

Le indiqué claramente que no entendía el idioma del contrato. A pesar de ello, me hizo firmar asegurándome que la cantidad solicitada era un DEPÓSITO / una FIANZA.

Resultado: me cobraron casi 650 €.

NUNCA habría firmado si me hubieran dicho la verdad.

Ahora intentan hacer pasar todo esto por una simple cuestión de facturación. NO. El problema es que me hicieron firmar basándose en una información falsa.

Considero esta práctica profundamente deshonesta y desaconsejo totalmente Europcar.

Do Not use this company at any cost, best to go through the actual company a well known ones like hertz etc.
They have taken our money and not provided a car for us and are ignoring all emails. Customer service is zero as there is none at all

Awful awful business. Terrible uncaring customer service. Useless website and they will never ever respond to an online form if you have a problem or query. Avoid like the plague

Hände weg von Auto Europe!!!!!!
Arbeiteten wissentlich mit Partnerunternehmen zusammen, welche vor Ort nochmals Versicherungen abschließen, da sie die abgeschlossenen Versicherung mit Auto Europe nicht anerkennen.
Diese Zusatzkosten werden nicht zurückerstattet!!!!

Achtung Abzocke. Wir haben über Autoeurope einen Mietwagen bei Budget auf Madeira gebucht. Autoeurope haben wir 546€ bezahlt. Bei Budget sagte man uns der vorausgezahlte Betrag wäre nur 476€, dementsprechend müssten wir noch knapp 70€ bezahlen, weil Autoeurope irgendwelche Gebühren berechnet. Was aber weder in den AGBs steht noch im Mietvertrag. Bei Autoeurope ist es unmöglich jemanden ans Telefon zu bekommen, weil immer eine Bandansage kommt, dass die Telefonnummer nicht mehr gültig ist. Auf deren Website steht aber immer noch die gleiche. Absolute Katastrophe!!! Bucht nicht bei Autoeurope!!!

1 Star – Paid for Gold Rate, but Auto Europe refused to take responsibility
I am extremely disappointed with my experience with Auto Europe.
I paid extra for a Gold Rate package, which included additional drivers and a fuel benefit. However, when I collected my rental car from Avis in Denver, they refused to recognize the Gold Rate package. I was told that I had to return the car with a full tank, meaning I did not receive the services I had already paid Auto Europe for.
Afterwards, I contacted Auto Europe several times to resolve the issue. Instead of taking responsibility, I was repeatedly passed from one representative to another and told to contact their "Customer Service Team" through their website.
The problem was that the contact option they kept referring me to simply did not exist. I logged into my booking multiple times, both on my phone and on a computer, but there was no way to contact the department they insisted I use. I explained this repeatedly, yet I continued to receive the same automated and unhelpful responses.
As a customer, this is unacceptable. I paid for services that were never provided, and instead of resolving the problem, Auto Europe made it almost impossible to get proper assistance.
I am still waiting for a refund of the amount I paid for the Gold Rate package that was not honoured.
Based on my experience, I cannot recommend Auto Europe. Poor customer service, no accountability, and no satisfactory resolution.

Auto Europe give good prices and service. However, sometimes their suppliers try it on. Europcar recently tried to charge me an extra day rental by booking it 1 hour later than I returned it. It auto triggered a charge on my business credit card. It was a lot of effort to get €50 returned!

Meget skuffende oplevelse med Auto Europe på grund af deres samarbejdspartner ABC Car Rentals i Split, Kroatien.
Kundeservicen hos ABC Car Rentals var katastrofal, og medarbejdernes tone var meget ubehagelig. Firmaet var svært at finde i Split Lufthavn, da der ikke var nogen synlig skiltning eller tydelige anvisninger. Vi brugte mere end 30 minutter på at finde udlejningskontoret.
Derudover blev der opkrævet et ekstra gebyr på 70 EUR for aflevering af bilen uden for åbningstid, selv om vi ved afhentningen mundtligt fik oplyst, at nøglerne skulle afleveres i terminalen, hvis der ikke var personale til stede. Der findes ingen tydelig information om dette gebyr i kontrakten.
Det er desuden meget vanskeligt at finde kontaktoplysninger på ABC Car Rentals, og virksomheden har næsten ingen synlig tilstedeværelse online.
Jeg er meget skuffet over, at Auto Europe samarbejder med en sådan underleverandør uden tilstrækkelig kontrol af deres service og praksis. Jeg vil aldrig benytte ABC Car Rentals i Kroatien igen og vil fremover også overveje, om jeg vil bruge Auto Europe på grund af deres valg af samarbejdspartnere.
Jeg kan derfor ikke anbefale hverken ABC Car Rentals Split eller Auto Europe.

Scam alert ! I'm warning you about Auto Europe. Don't book with them. If a problem occurs, and even if this is 100% not your fault, you are likely to never see your money again. They are operating a scam. Here's the very short version of the story.

We booked a Thrifty car for pickup in Orlando through Auto Europe Ireland [head office in Germany] for 5 days recently, and despite showing up on time with all required documents we did not get the Malibu saloon car we booked - we were given someone else's SUV instead, because the car park staff messed up !
Allow me to explain.
We could find no Thrifty Car Hire desk, so we went to a guy at a nearby Dollar desk. We were under time pressure for a family meet-up in downtown Orlando, so somehow we allowed him to scam us into taking out TRIPLICATE insurance? He told us he was giving us an inferior Altima instead of the booked Malibu, in space C104. However, when we reached the C104 parking space in Hertz area, after a long 15 minutes walk, we discovered that we were given something that resembled a van instead of our saloon ? We had no time to argue so we drove away eventually in the wrong vehicle, as the Hertz staff member was very unhelpful at the car park office, offering no explanation. This lazy disinterested Hertz rental station staff member said she couldn't assist us with numerous questions we asked her about this incorrect 'car' BUT - we then discovered as we tried to drive past security, that this incorrect vehicle had been parked in the wrong parking space by the Hertz/Thrifty/Dollar staff, because we had been given docs for the Altima, parked in C102 !! The diligent security girl made some calls and revealed and confirmed that OUR car had been parked in space C102, also by mistake, so we had the wrong docs for the wrong vehicle. Unbelievable. We drove it for 1 day because we needed to drive to Daytona for family reasons for the 1st hire day, but I became ill upon our return to Orlando that evening, so we had to return the incorrect vehicle after just a day of use, and we flew home to Dublin that same evening, for certified medical reasons. While the incorrect car supplied was Hertz/Thrifty/Dollar staff's fault, what followed is certainly Auto Europe's fault: they refused to return the money owed, as promised in the relevant clause in the Fully Flexible Cancellation's T&Cs. That clause states, 100%, that you are entitled to refund if your trip is cut short before OR DURING the hire period, if caused by certified illness, the proof of which we had supplied to them.

Each time we wrote to Auto Europe, they completely ignored what we had reported (that Hertz could not/did not hire out the correct car, and, that the refund due was denied without truthful reason (based on the early mid-hire return clause in the Fully Flexible Cancellation's T&Cs). Instead, the 'Customer Service' agent from Auto Europe replied each time, that we "violated the 48h cancellation rule" and that therefore we don't get a refund - a scam !

So, if the rental firm fails to give you the correct car (for whatever reason), and if you return early due to illness, Auto Europe still tries to keep your money - illegally. Looks like we will have to get in touch with legal advisors if the refund doesn't arrive ... soon.

Worst customer experience ever, product did not work, so I had to email them for 3 months before they made me send product back, now it has gone 6 months and still no refund, they tell me to apply refund with aliexpress. DO NOT BUY FROM THEM

Esperienza pessima con autoeurope

Ho prenotato tramite Auto Europe un noleggio con Avis con ritiro ad Atlanta e riconsegna all’aeroporto di New Orleans Al momento del ritiro, Avis ci ha informato che non c'erano auto disponibili per questo tipo di riconsegna e che Auto Europe non avrebbe dovuto confermare la prenotazione senza aver verificato la disponibilità.
Il servizio clienti di Auto Europe era completamente irraggiungibile: non rispondono né alle email né al telefono. Siamo stati costretti a effettuare una nuova prenotazione direttamente con Avis a un costo quasi doppio, senza assicurazione e con ulteriori spese di trasporto, oltre a una notevole perdita di tempo.
Auto Europe non ha fornito il servizio acquistato e non ha offerto alcuna assistenza. Abbiamo richiesto il risarcimento delle spese aggiuntive, ma non rispondono alle emails.
Sconsiglio assolutamente di prenotare con Auto Europe

Appalling customer service.

We arrived in Corfu to pick up our fully prepaid rental car to be told the rental had been cancelled as we were over an hour late (due to flight and passport control delays). When I explained that I had paid in full for a week's car rental therefore should be entitled to the car they explained that they had already given my rental car to the next customer and I should have contacted them to tell them I was late arriving. I asked for a refund but was told no and that I could attempt to file a claim after the rental period finished! Left distraught with two young children in tow I then had to pay over twice what I had initially paid with a nearby car rental company (who were actually lovely and so kind to us). Disgusting behaviour and lack of customer service- I will never book with auto Europe again. AVOID THEM AT ALL COSTS!!

Bei Reklamationen ist die Maske des Anbieters so konzipiert, dass man ausschließlich drei vorformulierte irrelevante Inhalte melden kann. Die eigentlichen Reklamationsgründe, d.h. im vorliegenden Fall eine vertraglich gebuchte, bezahlte und nicht zur Verfügung gestellte Leistung sowie nicht vertraglich angezeigte Zusatzgebühren, sind nicht wählbar (auch nicht z.B. "Anderer Grund"). Nach meiner nun 4. Erfahrung mit Autoeurope-Verträgen ist dringend von Verträgen via Autoeurope abzuraten!

The final price was much higher than quoted as VAT was added.
This was very opaque and hidden.
It was so expensive, around 140 euros per day for a low quality Lancia.
This is first and last time I used them
I wrote a complaint immediately but they just said thanks for your email and no complaints after 24 hours of return

Contattati attraverso kaiak.it, li ho scelti perché tra le varie offerte c'era scritto "deposito cauzionale non richiesto"
Pagato e prenotato online, ho dovuto in seguito versare 200 euro di cauzione, più 200 euro per la franchigia, perché la mia carta unicredit è debit e non di credito. Avrei preferito fare disdetta e prendere il bus per arrivare a destinazione, ma non hanno voluto. Mai più, ladri autorizzati. Il voucher viene prodotto in seguito al pagamento. Una società seria avverte i clienti prima di ricevere denaro.

Absolutely terrible experience, we have booked a rental with Thirfty under AutoEurope on 2 seperate occasions and we are yet to see our deposit money, absolute disgrace , do not book with them , they are a scam, and when I have tried to ring and email to rectify this issue they have not responded , it has been 2 years on and I am still trying to get in contact with them

We pre booked a car online to be picked up at Shannon airport in Ireland. The local provider was Europcar. I paid for absolutely every extra I could on the website when booking including CDW, theft, windscreen, tires etc. I also paid for free cancellation. When we got to the rental car desk they said I only basic protection and was going to have to pay a high deductible like $10,000 to get the car. We agreed to add the full protection thinking it would be an add on. They made a completely new reservation. Autoeurope would not honor my cancellation and said after their investigation it was my choice to change. It is a big bait and switch. They are a complete waste of money. Just go directly through an actual company.