J'ai été facturé pour une location que le prestataire n'a pas voulu fournir. Après 30 jours, le service client ne répond ni aux mails, ni par l'intermédiaire du formulaire interne. Tous les numéros de... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Achtung Abzocke. Wir haben über Autoeurope einen Mietwagen bei Budget auf Madeira gebucht. Autoeurope haben wir 546€ bezahlt. Bei Budget sagte man uns der vorausgezahlte Betrag wäre nur 476€, dementsp... もっと見る
Auto Europe give good prices and service. However, sometimes their suppliers try it on. Europcar recently tried to charge me an extra day rental by booking it 1 hour later than I returned it. It aut... もっと見る
Very helpful when booking online. On arrival at Birmingham Drivalia They had upgraded my rental car. Had to cut short my rental and return to Spain due to a family matter. £1500 deposit returned... もっと見る
企業が回答しました
3.2
まあまあ
1653件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Auto Europe EU からの回答
Dear Zsombor,
Thank you so much for your kind words! We're thrilled to hear that you had another great experience—your loyalty means a lot to us. We look forward to assisting you on your next trip!
Best regards,
Auto Europe team
Auto Europe EU からの回答
Dear John,
Thank you so much for your kind words! We're thrilled to hear that you had another great experience—your loyalty means a lot to us. We look forward to assisting you on your next trip!
Best regards,
Auto Europe team
Auto Europe EU からの回答
Dear Radu Predescu,
Thank you for your kind words! We're thrilled to hear you appreciate our site, options, and prices. We strive to provide a positive experience for all our customers, and your feedback means a lot to us.
Thank you for taking the time to share your experience. We hope to have the opportunity to serve you again in the future.
Yours sincerely,
Auto Europe team
easy to book via internet
2025年5月7日
Auto Europe EU からの回答
Dear Bok,
Thank you for your kind review. We appreciate you choosing our service and for sharing your positive experience.
Best regards,
Auto Europe team
Easy process booking ,hopefully this…
Easy process booking ,hopefully this will be as smooth at a the desk at arrival.
2025年5月4日
自発的なレビュー
Auto Europe EU からの回答
Dear Þórðarson,
We appreciate your kind words about the booking process! We strive to make it as easy and efficient as possible. We hope your arrival experience will be just as smooth.
Yours sincerely,
Auto Europe team
Easy to choose, easy to rent...
The site provided all the car rental options for a selected destination and the needed time.
2025年5月4日
Auto Europe EU からの回答
Dear Yaroslav,
Thank you for your kind review! We're thrilled to hear that you found our site helpful in finding the perfect car rental for your trip. We strive to provide a user-friendly platform with a wide selection of options to meet your needs. We appreciate your positive feedback and hope you have a wonderful time on your journey.
Yours sincerely,
Auto Europe team
Booked with Auto Europe a rental by…
Booked with Auto Europe a rental by dryyve, it was the cheapest deal for a week in Austria. Auto Europe were perfect. Dryyve are the worst scammers in the world. Instead of a week costing 270€ it costed almost 800. But Auto Europe helped me get some of this scammed money back… thank you guys ❤️
2025年4月1日
自発的なレビュー
Auto Europe EU からの回答
We understand your frustration with the unexpected increase in rental costs. We appreciate you choosing Auto Europe for your trip to Austria. We strive to provide our customers with the best possible experience and are committed to working with our partners to ensure transparency and fair pricing. We're glad we were able to assist you in recovering some of the additional costs.
We look forward to make business with you again
Auto Europe team
*WARNING* Avoid this company
*WARNING* Avoid this company
1) Please be aware this is (NOT) the hrie company, they are a broker. When you need help they wash there hands of you after taking your money.
2) What you pay for will not be what you get with the hire company. We paid for booster seats, breakdown cover, and for both of us to be insured. When we arrived we had to pay for ALL THREE again to the tune of 240 euros almost as much as the higher agreement.
3) When we got our car it was not a luxury car it was a citreon c3 with no room for our cases. After our first journey it broke down upon arrival at the villa. When we called the hire company they told us we would need to pay 85 euros for a replacement to be sent ..when I complained we have only just driven it they said call your broker. I called the broker..got hung up on twice and then got told we would have to pay the difference! They didn't care not one bit.
4) both cars we got the first one and the replacement was absolutely battered ! Honestly would not put my worst enemy in the car...upon driving along the motor way the bonnet pinged up which was almost fatal.
5) Upon arrival and on collection of the car it had to pay £1300 on my debit card as a deposit. Only 1080 was returned.
6) Upon return to the UK I filled in a customer service support form as advised. That was a week ago...haven't heard a single thing back..why??? Becuase they don't care and this is a scam.
In summary you absolutely need to avoid AUTO EUROPE at ALL costs. This hire has cost me 700 euros. I will be speaking to the regulatory body and am taking legal advice they should not be able to get away with treating people like this. They ruined our holiday and genuinely do not care
2025年4月19日
自発的なレビュー
Auto Europe EU からの回答
Dear Jake,
Thank you for your feedback. We take your concerns seriously.
We have verified that there is currently an open case with our Customer Service team regarding this matter.
We kindly ask that you await further contact from our team.
We apologise sincerely for the inconvenience.
Yours sincerely,
Auto Europe team
terms are very clear
terms are very clear, information for every question is readily available, quick and professional
2025年5月1日
Auto Europe EU からの回答
Dear Margit,
Thank you for your kind words. We are delighted to hear that you found our terms clear, information readily available, and our service quick and professional. We strive to provide our customers with the best possible experience.
Yours sincerely,
Auto Europe team
By simply publishing offers that are…
By simply publishing offers that are not misleading (cf your offer about Volta4U which IS NOT located in Athens airport but outside needing a shuttle to reach them
2025年4月13日
自発的なレビュー
Auto Europe EU からの回答
Dear Koutsiouris,
We appreciate you taking the time to share your feedback. We understand your frustration with the inaccurate information regarding the Volta4U offer. We strive to provide accurate and up-to-date information on our platform, and we're disappointed to hear that this was not the case. We will review our processes to ensure that all offers are accurately described.
We have also verified that following this misunderstanding, everything was resolved with your next booking.
Once again, we sincerely apologize and look forward to welcoming you again soon.
Auto Europe team
Car rental
⸻
Our flight was delayed, and the kind lady stayed beyond her working hours to wait for us. She handled the entire process very professionally, and on top of that, they even provided us with a brand-new car. Excellent service! There is also a shuttle from the airport.
2025年4月29日
自発的なレビュー
Auto Europe EU からの回答
Dear Mandrika,
We are so glad to hear about your positive experience. It's wonderful to know that our staff went above and beyond to ensure your comfort and satisfaction. We are committed to providing excellent service to all our customers, and it's heartwarming to hear that our efforts were appreciated. We are proud of our team's dedication and commitment to exceeding expectations. Thank you for sharing your feedback.
Best regards,
Auto Europe team
As soon as I arrrived to Zurih airport…
As soon as I arrrived to Zurih airport to check in I had to waited in the line nearly 75 minutes .Regarless of self check in .Very upset
another problem.
I had bought full coverage insurende from your compay they did not accepted it.
2025年4月18日
自発的なレビュー
Auto Europe EU からの回答
Thank you for your feedback. We take your concerns seriously and apologise for your negative experience.
Unfortunately, we have not received a response via this platform, although we have tried to request additional information to investigate your case.
Even so, we would like to do everything in our power to make things right for you. Should you wish us to intervene on your behalf and contact the supplier, you can use the link below to reach out to our dedicated customer service team. The link will be available 24 hours after the end of the rental period on the voucher.
https://www.autoeurope.eu/customerservice/
https://www.autoeurope.co.uk/customerservice/
Please provide our Customer Service team with as much information as possible regarding your complaint, including any relevant voucher details. This will enable them to assist you efficiently and effectively.
Once again, we apologize for the inconvenience and we appreciate your cooperation in allowing us to investigate and address your complaint. Our goal is to ensure your satisfaction and we are committed to resolving this matter for you.
We look forward to hearing from you soon.
Yours sincerely,
Auto Europe Team
Various choicesare well documented
2025年4月22日
自発的なレビュー
Auto Europe EU からの回答
Thank you for your kind words. We're glad you found our selection helpful and appreciate your positive feedback. We hope to see you back soon!
Deceptive pricing
You see a price and then click on a location and the price doubles or triples
2025年4月22日
自発的なレビュー
Auto Europe EU からの回答
Thank you for sharing your feedback.
We understand how frustrating it can be to see a price increase during the booking process. At Auto Europe, we strive for transparency and aim to provide clear information about our pricing.
The initial prices displayed on our website are base rates. As you proceed with your booking and select specific options such as pick-up and drop-off locations, vehicle type, rental duration, and additional services, the total cost may change. This is because certain factors, like location surcharges (for example, airport or train station pick-ups), one-way fees, optional insurance coverage, and taxes, can affect the final price.
We include these details in our pricing to ensure there are no hidden fees and to help you make informed decisions. For a comprehensive understanding of potential additional charges, you can refer to our guide on car rental fees here: https://www.autoeurope.com/travel-tips/car-rental-fees
If you have any further questions or need assistance with your booking, please don't hesitate to contact our customer service team. We're here to help you find the best rental option for your needs.
Best regards,
Auto Europe Team
The booking experience was very smooth…
The booking experience was very smooth and the site was very user friendly.
2025年4月20日
Auto Europe EU からの回答
Thank you for your kind words! We're thrilled to hear that you found our booking process easy and our website user-friendly. We strive to make the experience as seamless as possible for our customers.
Best regards
Auto Europe team
I am tried a broker Autoeurope many…
I am tried a broker Autoeurope many times , it's good value for money.
2025年4月11日
Auto Europe EU からの回答
Thank you for your kind review. We are thrilled to hear that you have had positive experiences with our services. We appreciate your continued business and value your feedback. Looking forward to make business again with you,
Best regards,
Auto Europe team
I was upset that a simple change to the…
I was upset that a simple change to the booking (driver) requires cancellation of the existing booking and making a new one which of course incurs considerable unplanned costs.
And Guerin takes ages to return the blocked amount on the credit card (it is 2.5 weeks since end of the rental, and it still has not been refunded)
2025年3月23日
自発的なレビュー
Auto Europe EU からの回答
Dear Customer,
Thank you for taking the time to share your experience. We are genuinely sorry to hear about your frustration, and we sincerely apologise for the inconvenience caused.
We completely understand how disappointing it must be to encounter additional costs when trying to make what seems like a simple change to your booking, such as modifying the main driver. Unfortunately, as a broker, Auto Europe must adhere to the terms and conditions set by each of our car rental partners. In many cases, changes such as the driver's name are not permitted once a booking is confirmed, which means a full cancellation and rebooking is required. We realise this can result in unplanned expenses and understand how upsetting this can be.
As for the refund of the security deposit, we regret the delay you’re experiencing with Guerin. While Auto Europe facilitates the booking process, the actual deposit is taken and held by the local supplier at pick-up. The release of these funds is therefore managed entirely by the rental provider, and the time it takes to return the blocked amount can vary depending on their internal processing and the policies of your bank. However, 2.5 weeks is certainly longer than usual, and we fully understand your concern.
You can reach out to our dedicated Customer Service team using the links below and provide your voucher number or any relevant booking information:
🔗 https://www.autoeurope.eu/customerservice/
🔗 https://www.autoeurope.co.uk/customerservice/
Once again, we deeply apologise for the inconvenience and thank you for your continued patience and understanding.
Yours sincerely,
Auto Europe Team
Flawless experience!
2025年3月23日
自発的なレビュー
Auto Europe EU からの回答
Thank you for your review! We’re so happy you had a great experience with Auto Europe. We look forward to welcoming you back soon!
Auto Europe EU からの回答
We're delighted to hear that your shuttle bus arrived promptly and that you were upgraded with winter tires and all went well with our local partner. We strive to provide a comfortable and safe travel experience for our passengers.
Det gik fint
2025年4月9日
自発的なレビュー
Auto Europe EU からの回答
Kære kunde,
Mange tak for din anmeldelse – vi er glade for at høre, at alt gik fint med din booking!
Vi håber at byde dig velkommen igen næste gang, du har brug for en lejebil.
De bedste hilsner,
Auto Europe Team
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