Très satisfaite de autovia aéroport de Bari.. Véhicule neuf BYD nous avions réservé via booking et pris le max en assurance par contre reste la franchise élevé de 3900 euros en cas de vol du véhicul... もっと見る
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Booked a car at Bari Airport, the staff at desk rental office in airport was great, also the guy at the pick-up / drop off parking lot. Pick-up process very fast. Auto BYD SEAL 6 touring was great,... もっと見る
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Significant delay on arrival at Bari Airport. Car did not arrive, staff were very confused and helpless. Had to accept a damaged car as office was about to close. Drop off at Naples airport - staff m... もっと見る
企業が回答しました
La prise de la voiture était rapide, la personne qui nous a accueilli était très sympathique et nous a montré les particularités de la voiture. Le retour a été lui aussi très rapide et la personne qui... もっと見る
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企業情報
当該企業による記述
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
連絡先
Viale Enzo Ferrari, snc, 70128, Bari, Bari, イタリア
- +39 3275526733
Auto e furgoni
4.0
ほぼ満足
939件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 93％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Très satisfaite
Très satisfaite de autovia aéroport de Bari.. Véhicule neuf BYD nous avions réservé via booking et pris le max en assurance par contre reste la franchise élevé de 3900 euros en cas de vol du véhicule ça fait peur
Retour rapide.. Personnel très sympathique
Je recommande ce loueur
2026年8月30日
自発的なレビュー
You have charged me 59€ without telling…
You have charged me 59€ without telling me why , I have written to you askung about it , and nobody have answered me yet.
I still have 350€ blocked in ny account , eventhough I gave back the car the 25th.
2026年8月25日
Significant delay on arrival at Bari…
Significant delay on arrival at Bari Airport. Car did not arrive, staff were very confused and helpless. Had to accept a damaged car as office was about to close. Drop off at Naples airport - staff member was also very unhelpful and was charged for petrol despite filling up just outside the airport. Would definitely not recommend.
2026年8月1日
自発的なレビュー
autovia.it - Bari Aeroporto からの回答
Dear Customer,
we are sorry for the difficulties you experienced both at collection in Bari and at return in Naples.
We regret the delay in receiving the vehicle and the fact that, according to your account, you had to accept a car with existing damage because the office was close to closing. Any pre-existing damage should be correctly recorded at collection.
Regarding the fuel charge, the vehicle must be returned with the same fuel level as at collection. Since you state that you refuelled immediately before returning the car, the charge should correspond to the fuel level actually recorded at return.
We are also sorry that the assistance you received at both locations did not meet your expectations.
The Autovia Team
Comportement abusif ou arnaque de l’agence à Bari
Suite à une grève des aiguilleurs du ciel à Bxl, notre vol a été postposé et notre première location de voiture annulée. Nous nous sommes reportés en urgence sur Autovia malgré nos craintes à la lecture d’avis .
Reçus de façon peu professionnelle à notre arrivée ( 1 heure d’attente et Check in bâclé) , nous avons été arnaqués au retour pour une pseudo griffe ( invisible) sur une moulure de toit pour laquelle il nous a été comptabilisé des frais de plus de 400 euro …
Peut être ce « fil » ( que nous qualifierions d’usage ordinaire d’un véhicule) était il présent lorsque nous avons pris le véhicule au départ. Le Check in réalisé par l’employé était vierge …mais nous avions des photos de vrais « dégâts « ….un autre monsieur à côté de nous subissait le même type d’abus. Société à fuir absolument !
2026年6月14日
自発的なレビュー
autovia.it - Bari Aeroporto からの回答
Cher Client,
nous sommes désolés pour l’attente à votre arrivée et pour la contestation concernant le dommage relevé au retour.
Nous comprenons votre colère, mais nous ne pouvons pas accepter qu’Autovia soit qualifiée d’« arnaque » ou accusée de pratiques abusives. Les dommages sont évalués selon l’état documenté du véhicule et les critères prévus par notre grille de dommages.
Lors de la prise en charge, les dommages déjà présents doivent être indiqués sur la fiche correspondante et toute différence constatée doit être signalée avant le départ. Au retour, seuls les nouveaux dommages qui dépassent l’usure normale peuvent faire l’objet d’une facturation.
Notre grille distingue précisément l’usure normale des rayures à facturer, en fonction notamment de leur taille et de leurs caractéristiques. Le montant ne dépend donc pas simplement du fait qu’une marque soit peu visible, mais de sa classification et du mode de chiffrage applicable.
Puisque vous contestez à la fois l’existence du dommage et le montant de plus de 400 €, nous vous invitons à envoyer à customercare@autovia.it les photos prises au départ, la fiche de dommages, la documentation remise au retour et la facture reçue, afin que ces éléments puissent être comparés avec ceux de la pratique.
L’Équipe Autovia
autovia.it - Bari Aeroporto からの回答
Gentile Cliente,
la ringraziamo per aver dedicato del tempo a lasciarci una recensione. Siamo felici che abbia apprezzato il servizio ricevuto.
Il Team Autovia
autovia.it - Bari Aeroporto からの回答
Gentile Cliente,
ci fa molto piacere leggere il suo commento. Grazie per aver scelto il nostro servizio e per aver condiviso la sua esperienza.
Il Team Autovia
The service was excellent and the…
The service was excellent and the deposit was returned quickly
2026年8月11日
autovia.it - Bari Aeroporto からの回答
Gentile Cliente,
ci fa molto piacere leggere il suo commento. Grazie per aver scelto il nostro servizio e per aver condiviso la sua esperienza.
Il Team Autovia
Servizio eccellente
Servizio eccellente! Ho noleggiato un'auto con Autovia e mi sono trovato davvero benissimo. Personale cortese, vettura in perfette condizioni e procedure rapide e trasparenti. Consiglio vivamente questa compagnia a chiunque cerchi affidabilità e professionalità.
2026年8月12日
autovia.it - Bari Aeroporto からの回答
Gentile Cliente,
la ringraziamo per la sua valutazione e per il tempo dedicato a condividerla. Speriamo di rivederla presto.
Il Team Autovia
Excellent value of money
Staff is helpfull, parking next to Bari airport and excellent car.
2026年8月9日
autovia.it - Bari Aeroporto からの回答
Dear Customer,
it is a pleasure to read your review. Thank you for choosing Autovia and for sharing your experience.
The Autovia Team
This is the worst car hire company in…
This is the worst car hire company in the history of car hire. No car received at Bari Airport, 10pm at night, family of five, children crying. That the lord for Locauto who saved our holiday. Do not use them!
2026年8月1日
自発的なレビュー
autovia.it - Bari Aeroporto からの回答
Dear Customer,
we are very sorry that you arrived at Bari Airport late in the evening with your family and were unable to collect a vehicle.
From your review alone, however, we cannot understand why the car was not provided, so we do not want to give you an inaccurate explanation. The reason may depend on the specific booking, the scheduled collection time, the applicable requirements or what occurred at the desk.
Please write to customercare@autovia.it with your booking details so that our team can check exactly what happened.
We are sorry that this situation caused such difficulty for you and your family.
The Autovia Team
La prise de la voiture était rapide
La prise de la voiture était rapide, la personne qui nous a accueilli était très sympathique et nous a montré les particularités de la voiture. Le retour a été lui aussi très rapide et la personne qui a nous a accueilli était elle aussi très aimable. Je reprendrais une voiture de location chez eux et je recommande très fortement!
2026年8月14日
autovia.it - Bari Aeroporto からの回答
Dear Customer,
thank you for taking the time to leave us your feedback. We are glad you had a pleasant experience with us.
The Autovia Team
Great modern car and great service
2026年8月9日
autovia.it - Bari Aeroporto からの回答
Dear Customer,
thank you for your kind feedback. We are happy to know that your experience with our team was a good one.
The Autovia Team
Very good and easy
The car was ready on time, a cleaned and brand-new Ford Tourneo, bigger than expected, and no problem to take several big luggages. Staff was very friendly and helpful. The counter is inside the arrival hall, and the car parking only 150m in easy reach. Very good choice.
2026年8月9日
autovia.it - Bari Aeroporto からの回答
Dear Customer,
we truly appreciate your review. Thank you for choosing Autovia and for placing your trust in us.
The Autovia Team
Ottimo servizio e macchina perfetta
Una macchina nuovissima è in buone condizioni. Servizio veloce e facile ritiro e consegna della vettura. Personale gentilissimo
2026年8月8日
autovia.it - Bari Aeroporto からの回答
Gentile Cliente,
è un piacere leggere la sua recensione. Grazie per aver scelto Autovia e per aver condiviso la sua esperienza.
Il Team Autovia
Booked a car at Bari Airport
Booked a car at Bari Airport, the staff at desk rental office in airport was great, also the guy at the pick-up / drop off parking lot.
Pick-up process very fast.
Auto BYD SEAL 6 touring was great, new (2,7k km); even if I booked an SUV, I accepted for curiosity, the experience driving it was nice
2026年7月28日
autovia.it - Bari Aeroporto からの回答
Dear Customer,
thank you for sharing your experience. We are very pleased to know that your rental with Autovia was a positive one.
The Autovia Team
autovia.it - Bari Aeroporto からの回答
Dear Customer,
thank you for taking the time to leave your review. We are pleased that your experience was a good one.
The Autovia Team
Bari airport
This concerns the Bari airport and the rental agency there. The service at the counter was excellent; the ladies were pleasant, and despite the heat and the chaos at the airport, everything went smoothly. If I could rate just the service separately, I’d give the ladies a 5—but I’m giving the rental agency a 1 overall because of the service at the parking lot.
The car was clean; I picked it up with a full tank and returned it with a full tank. I filled it to the brim 10 km before the rental location—showing the receipt didn't help, as they charged me 30 euros for "missing fuel" anyway. I never received a reply to my email. It’s strange. We rented three cars at the same time—one after another, 3 families,—and returned them the same way. We filled them up at the same station at the same time before returning them and drove to the airport together. They deducted money from me, but not the others. Did my car really burn that much fuel over just 10 km? Oh well. I’m writing off the 30 euros as a vacation expense, but the way they handled it is odd, as is the lack of a response. I won't exactly go broke over 30 euros, but they won't earn 600 euros from me next time I need to rent a car.
2026年7月12日
自発的なレビュー
autovia.it - Bari Aeroporto からの回答
Dear Customer,
thank you for recognising the courtesy and professionalism of our colleagues at the rental desk.
We are sorry, however, about what happened in the parking area. We understand why the €30 charge appeared unjustified, especially after you had filled the tank shortly before returning the vehicle and shown the receipt. Any charge for missing fuel should be accompanied by a clear explanation.
We also apologise for the lack of a reply to your email and that this incident overshadowed the positive service you received at the counter.
The Autovia Team
Car was great
Great car it was clean, friendly staff but the oil was low in the car after 2 day it asked for a liter. Also it was out of windscreen washer fluid.
2026年8月3日
autovia.it - Bari Aeroporto からの回答
Dear Customer,
we truly appreciate your positive feedback. Our team works every day to provide a reliable and efficient service.
The Autovia Team
autovia.it - Bari Aeroporto からの回答
Gentile Cliente,
siamo lieti che il noleggio sia stato all’altezza delle sue aspettative. La ringraziamo per la fiducia accordata ad Autovia.
Il Team Autovia
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