had a great experience. The staff was very friendly, professional, and welcoming. The whole rental process was quick, smooth, and very easy from start to finish. I was very satisfied with the veh... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Unico noleggiatore che consentiva una copertura full coverage azzerando franchigie e riducendo al minimo il deposito su carta. Scelto per questo motivo tra i tanti competitor. Operazioni veloci di con... もっと見る
企業が回答しました
Très satisfaite de autovia aéroport de Bari.. Véhicule neuf BYD nous avions réservé via booking et pris le max en assurance par contre reste la franchise élevé de 3900 euros en cas de vol du véhicul... もっと見る
企業が回答しました
Significant delay on arrival at Bari Airport. Car did not arrive, staff were very confused and helpless. Had to accept a damaged car as office was about to close. Drop off at Naples airport - staff m... もっと見る
企業が回答しました
企業情報
当該企業による記述
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
連絡先
Viale Enzo Ferrari, snc, 70128, Bari, Bari, イタリア
- +39 3275526733
Auto e furgoni
4.0
ほぼ満足
944件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 93％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
autovia.it - Bari Aeroporto からの回答
Grazie per la recensione a 5 stelle!
Siamo felici che la sua esperienza con Autovia sia stata positiva.
La aspettiamo con piacere per un prossimo noleggio!
Il Team Autovia
autovia.it - Bari Aeroporto からの回答
Grazie per la recensione a 5 stelle!
Siamo felici che la sua esperienza con Autovia sia stata positiva.
La aspettiamo con piacere per un prossimo noleggio!
Il Team Autovia
Fraudulently charge
I was charged almost €30 for returning the car “without refueling,” which is simply not true. The car was filled up to the maximum just 3 km before Bari. However, the FACT indicator constantly showed 7–8 bars. Even though I drove only 15 km to Bari city center and then left the car parked for four days at the hotel (because we were using another vehicle), I returned it to the airport with the same fuel level.
It is evident that the company is either attempting to fraudulently charge customers or systematically adds unjustified fees — which seems likely, considering the very low rating in customer reviews. Despite sending all necessary documents and the fuel receipt, the company has not replied to my emails and has not refunded my money.
I have initiated a chargeback procedure with my bank, and I strongly recommend others to do the same to stop this kind of theft and fraudulent behavior from the company. I will never rent from them again, even though I do so quite frequently.
2025年12月3日
自発的なレビュー
Autovia Bari aeroporto. Tutto perfetto.
Autovia Bari aeroporto. Non capisco le recensioni negative, o meglio, andrebbero contestualizzate per avere un valore.
Nel mio caso: attesa 5 minuti, personale al desk gentile (non è facile visto che io chiedo sempre troppe cose), sono riusciti con soli 10€ in più a offrirmi un'auto di categoria superiore che, seppur non nuovissima, era super idonea al mio scopo. Consegna auto veloce e controllo alla restituzione accurato ma onesto e corretto. Dare 5 stelle a questa esperienza è praticamente obbligatorio.
2025年12月7日
autovia.it - Bari Aeroporto からの回答
Grazie per la recensione a 5 stelle!
Siamo felici che la sua esperienza con Autovia sia stata positiva.
La aspettiamo con piacere per un prossimo noleggio!
Il Team Autovia
Truffa per danni mai fatti
Alla riconsegna della macchina ci hanno contestato graffi sotto il paraurti anteriore che non erano visibili facendo un video della macchina ma mettendola sul ponte. Ovviamente nn siamo responsabili e bloccheremo ogni addebito.
2025年12月6日
自発的なレビュー
Freundliche und professionelle Übergabe…
Freundliche und professionelle Übergabe und Rückgabe des Fahrzeug. Ich habe einen größeren Pkw bekommen wie im Mietvertrag angegeben.
Rückfragen wurden zeitnah beantwortet
2025年12月3日
自発的なレビュー
autovia.it - Bari Aeroporto からの回答
Thank you for your 5-star review!
We’re happy to hear that your experience with Autovia was positive.
We look forward to welcoming you again!
The Autovia Team
IT was verry good.
2025年11月28日
autovia.it - Bari Aeroporto からの回答
Thank you so much for the 5 stars! We’re glad to hear you had a great experience and we hope to see you again soon.
The Autovia Team
Sevizio eccellente, auto sufficiente
Servizio rapido e cortese. Automobile senza particolari problemi, ma abbastanza danneggiata. In tono con il luogo.
2025年11月24日
autovia.it - Bari Aeroporto からの回答
Dear Customer,
thank you for your review! We are very pleased to hear that you appreciated the speed of our procedures and the courtesy of our staff, both at the desk and during pick-up and return. Providing efficient service with clear and fair pricing is one of our top priorities, and we are delighted that your experience reflected this.
We look forward to assisting you again on your next rental.
The Autovia Team
Rapidità e cortesia
Personale molto cortese sia al desk che alla consegna/restituzione dell’auto. Pratiche velocissime. Costi contenuti
2025年11月23日
autovia.it - Bari Aeroporto からの回答
Gentile Cliente,
la ringraziamo per la sua recensione e siamo davvero felici che abbia apprezzato la rapidità delle procedure e la cortesia del nostro personale, sia al desk sia durante la consegna e restituzione del veicolo.
Offrire un servizio efficiente e dai costi trasparenti è uno dei nostri principali obiettivi, e sapere che la sua esperienza è stata così positiva è per noi motivo di grande soddisfazione.
Il Team Autovia
A very positive experience overall.
The car was in perfect state , staff were friendly and efficient
2025年11月16日
autovia.it - Bari Aeroporto からの回答
Dear Customer,
thank you for your 5-star review! We’re very happy to hear that your overall experience was so positive, and that the car was in perfect condition while our staff proved friendly and efficient. This is exactly the standard of service we aim to deliver every day.
We look forward to welcoming you again on your next rental.
The Autovia Team
The service was top notch
The service was top notch. Everything was great. I will use your services again.
2025年11月15日
autovia.it - Bari Aeroporto からの回答
Dear Customer,
thank you for your 5-star review!
We’re delighted to know that you found our service top notch and that everything went perfectly. Hearing that you would choose us again truly means a lot to our team.
We look forward to assisting you again on your next rental.
The Autovia Team
I would rate 0 if I can
I would rate 0 if I can. This rent a car company is a scam, well calculated scam. They charged me 270 euros more because I had a debit car and not a credit card. Also they didnt accept the full coverage I had via Ryanair becuase it is not valid in local area in Italy, but they tell you that when you arrive to pick up your car of course. Do yourself a favor and avoid this company.
2025年11月14日
自発的なレビュー
autovia.it - Bari Aeroporto からの回答
Dear Customer,
we are truly sorry for your very negative perception and we fully understand your frustration. We would like to clarify that using a nominative credit card is a mandatory requirement for the rental guarantee: each rental company, within legal obligations, may define which payment instruments are acceptable, and debit cards cannot technically be used for pre-authorization purposes.
We understand that this may be unexpected or cause inconvenience, especially if the information was not clearly perceived during the booking process.
Regarding the full coverage purchased through third parties, such as Ryanair, please note that it is not “locally rejected”: it simply cannot replace the deposit or serve as direct protection on the rental contract, as those policies work externally via reimbursement and cannot be applied operationally at the counter.
We are nevertheless very sorry if the explanation provided at the desk was not sufficiently clear or if you felt the process was not transparent. Your feedback is valuable and will help us improve communication and customer support.
We are available to review your case in detail — please feel free to contact us at customercare@autovia.it, including your booking or contract number.
The Autovia Team
autovia.it - Bari Aeroporto からの回答
Sehr geehrter Kunde,
vielen Dank für Ihre 5-Sterne-Bewertung!
Wir freuen uns sehr, dass alles reibungslos geklappt hat und Sie mit unserem Service vollkommen zufrieden waren. Ihre positive Rückmeldung bedeutet uns sehr viel.
Wir hoffen, Sie bald wieder begrüßen zu dürfen.
The Autovia Team
Friendly personnel
Friendly personnel
Efficient take over of the car
Upgrade of car
Efficient take back
2025年11月9日
autovia.it - Bari Aeroporto からの回答
Dear Customer,
thank you for your review! We’re very glad to hear that you appreciated our friendly staff, the efficient pick-up process, the car upgrade and the smooth return. We’re pleased that everything went quickly and seamlessly.
We look forward to assisting you again on your next rental.
The Autovia Team
Huurauto Ecovia
Een zeer lange wachtrij op de luchthaven in Bari, zeker 2 uur in de rij gestaan voor een vooraf gereserveerde auto.
De auto die we uiteindelijk kregen had rondom lakschade, video en foto’s gemaakt van de aanwezige schade om niet je gereserveerde borg van €500 kwijt te raken. Bij inlevering werd aangegeven dat de tank niet helemaal vol zat, De beste man laten weten dat de tank maar voor 3/4 vol zat bij aflevering en dat hij hem nu met meer benzine erin terugkreeg.
We zijn nu bijna 3 weken verder maar de borg is nog niet teruggestort
2025年10月26日
自発的なレビュー
autovia.it - Bari Aeroporto からの回答
Dear Customer,
thank you for sharing your experience, and we are sorry for the long waiting time at pick-up. During high-season periods, higher passenger flows may occur, but our goal remains to ensure smoother queues and faster service.
We also understand your concern regarding the deposit. Please rest assured that the release is processed by our company once the vehicle checks are completed, while the actual time for the amount to reappear depends on bank processing times, which are not directly under our control. Nevertheless, we are fully available to verify your case immediately.
Please contact us at customercare@autovia.it
, providing your full name and rental agreement number, and we will gladly check the status of the deposit release.
Thank you again for your feedback, which helps us improve our service.
The Autovia Team
Very friendly staff at Bari Airport,
Very friendly staff at Bari Airport,
Unfortunally, no clear signs for return the car at Naples Airport, very unfriendly personal there.
Return experience very poor.
2025年11月8日
autovia.it - Bari Aeroporto からの回答
Dear Customer,
thank you for sharing your feedback and for your kind words about the staff at our Bari Airport location. We are pleased to hear that your pick-up experience was positive.
We are sorry, however, for the lack of clear signage when returning the vehicle in Naples and for the unfriendly attitude you encountered there. This is not the level of service our company aims to provide. Your comments are very valuable and will help us improve both internal signage and staff assistance at that location.
The Autovia Team
autovia.it - Bari Aeroporto からの回答
Dear Customer,
thank you for your review! We’re very happy to hear that everything went well and that you found our staff friendly and the process fast and pleasant. Your positive experience is truly appreciated.
We look forward to welcoming you again on your next rental.
The Autovia Team
Servicii prompte si de calitate
2025年11月10日
autovia.it - Bari Aeroporto からの回答
Stimate Client,
vă mulțumim pentru recenzie și pentru aprecierea acordată privind rapiditatea și calitatea serviciilor noastre. Ne bucurăm că ați avut o experiență plăcută și sperăm să vă revedem curând în locațiile noastre.
The Autovia Team
Great experience and very good value
Great experience and very good value . I will choose them again.
2025年11月9日
autovia.it - Bari Aeroporto からの回答
Dear Customer,
thank you for your review! We’re very pleased to hear that you had a great experience and found our service to offer very good value. Knowing that you would choose us again truly means a lot to our team.
We look forward to welcoming you again on your next rental.
The Autovia Team
Esperienza molto positiva
Esperienza molto positiva. Auto molto comoda e funzionale, con optional adatti alla sicurezza(lane assist, frenata assistita). Auto hybride Toyota che consumava pochissimo! Quindi basso costo del noleggio, in più un occhio di riguardo per la mia sicurezza e per il mio portafoglio! Grazie
2025年11月8日
autovia.it - Bari Aeroporto からの回答
Gentile Cliente,
la ringraziamo di cuore per la sua splendida recensione! Siamo davvero felici che l’esperienza di noleggio sia stata così positiva e che abbia apprezzato sia il comfort dell’auto sia gli optional dedicati alla sicurezza. Le nostre Toyota ibride sono pensate proprio per garantire consumi ridotti e un’esperienza di guida piacevole, sicura e conveniente.
La ringraziamo per aver scelto la nostra società e ci auguriamo di rivederla presto per un nuovo noleggio.
Il Team Autovia
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