Fatto un noleggio a maggio, mi contestano danni alla macchina. premesso che ho inviato video alla consegna e la macchina era in perfette condizioni. Mi richiedono 527 euro e li addebitano oggi, nolegg... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
We were supposed to pick up a 100% prepaid car from Europe car but as we arrived one hour later, they cancelled our car without compensation. And didn’t even help with a new booking. We went to the ne... もっと見る
企業が回答しました
Η εμπειρία μού με την εταιρεία AutoVia ήταν πολύ καλή, η ενοικίαση έγινε μέσω της εταιρείας Ryanair στο αεροδρόμιο του Bergamo. Όταν άνοιξε το γραφείο (08:00) ένας ευγενικός υπάλληλος μας εξυπηρέτη... もっと見る
Esperienza superpositiva, siamo stati assistiti da Niccolò al quale vogliamo rivolgere un particolare grazie per la cortesia e professionalità. Un servizio rapido, efficiente e trasparente. Consiglia... もっと見る
企業が回答しました
企業情報
当該企業による記述
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
連絡先
Via Aeroporto, 13, 24050, Orio al Serio, Bergamo, イタリア
- +39 035312940
Auto e furgoni
4.4
優良
421件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 90％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Muy bien el coche que nos dieron
Muy bien el coche que nos dieron, habiamos contratado un SUB y en el mostrador nos dieron otro mejorado, sin icnremento de precio, mayor, automático e híbrido, más cómodo.
2026年7月31日
autovia.it - Bergamo Aeroporto からの回答
Dear Customer,
we sincerely thank you for your positive evaluation. We hope to welcome you again in the future.
The Autovia Team
Good price, good car
Got a Cupra automatic. A very good car, very easy to handle and to connect with your mobile. 7 liters per 100 km. Very clean, very quick when you pick it up or bring it back. Good price.
2026年7月29日
autovia.it - Bergamo Aeroporto からの回答
Dear Customer,
we truly appreciate your positive feedback. Our team works every day to provide a reliable and efficient service.
The Autovia Team
Amazing staff service at the Autovia…
Amazing staff service at the Autovia desk in Milan Bergamo.
2026年7月16日
autovia.it - Bergamo Aeroporto からの回答
Dear Customer,
we are delighted to read your positive comments. Thank you for choosing our company.
The Autovia Team
autovia.it - Bergamo Aeroporto からの回答
Dear Customer,
we truly appreciate your positive feedback. Our team works every day to provide a reliable and efficient service.
The Autovia Team
autovia.it - Bergamo Aeroporto からの回答
Dear Customer,
thank you for your feedback. We are pleased that you found our service satisfactory.
The Autovia Team
Extreme good over all service in the…
Extreme good over all service in the office. Everything went smooth and the car was new and perfect.
2026年7月9日
autovia.it - Bergamo Aeroporto からの回答
Dear Customer,
thank you for sharing your feedback. Your satisfaction is very important to us and encourages our team to keep improving.
The Autovia Team
DIFFIDARE PESSIMA - BEWARE TERRIBLE
Fatto un noleggio a maggio, mi contestano danni alla macchina. premesso che ho inviato video alla consegna e la macchina era in perfette condizioni. Mi richiedono 527 euro e li addebitano oggi, noleggio n . 202601730442. Modus operandi della società di Bologna addebitare sinistri, ritengo inesistenti (vedi numero recenzioni in merito). ho comunque fatto denuncia alla procura della repubblica ed avviata pratica all' associazione consumatori. Ho video della consegna e due testimoni. andrò fino in fondo. Diffidate e non prendete assolutamente auto a noleggio da loro.
2026年5月22日
自発的なレビュー
autovia.it - Bergamo Aeroporto からの回答
Gentile Cliente,
ci dispiace per quanto segnalato. La contestazione di un danno e il relativo addebito devono essere supportati da documentazione che consenta di confrontare le condizioni del veicolo al ritiro e alla riconsegna.
Poiché riferisce di essere in possesso di un video della consegna e della presenza di due testimoni, la pratica relativa al noleggio n. 202601730442 richiede una verifica documentale completa. La invitiamo a inviare il materiale a customercare@autovia.it, insieme alla comunicazione ricevuta e all’evidenza dell’addebito di 527 euro, affinché possano essere esaminati tutti gli elementi disponibili.
Comprendiamo la gravità delle sue contestazioni e ci dispiace che l’esperienza abbia compromesso la sua fiducia nella nostra società.
Il Team Autovia
Everything was well organized
Everything was well organized, also the car return was without any problems.
2026年7月3日
autovia.it - Bergamo Aeroporto からの回答
Dear Customer,
we truly appreciate your positive feedback. Our team works every day to provide a reliable and efficient service.
The Autovia Team
We were supposed to pick up a 100%…
We were supposed to pick up a 100% prepaid car from Europe car but as we arrived one hour later, they cancelled our car without compensation. And didn’t even help with a new booking. We went to the next desk autovia and in 15 min we got a car: new comfortable car, fast service, convenient way to return the car out of working hours.
2026年6月29日
autovia.it - Bergamo Aeroporto からの回答
Dear Customer,
thank you for taking the time to leave your review. We are pleased that your experience was a good one.
The Autovia Team
autovia.it - Bergamo Aeroporto からの回答
Dear Customer,
thank you for your positive review. We are pleased to know that your experience with Autovia met your expectations.
The Autovia Team
Very rude people
I tried calling them multiple times, they don't pick up phone. When they do, they are rude and hang up.
One guy picked up and was very rude. This was the location at Bergamo Airport. He hang up in my face and said something like 'I am very busy' in a rude way.
Second time I called a few hours later a lady picked up. She was nice but also hang up in my face.
I cancelled all my bookings with this car company.
2026年6月29日
自発的なレビュー
autovia.it - Bergamo Aeroporto からの回答
Dear Customer,
we are sorry for the experience described and for the difficulty in receiving phone assistance from our Bergamo branch.
Our staff must always maintain a courteous, professional and respectful tone, even during busy periods or heavy workloads. We therefore take note of your feedback for the appropriate internal checks and to improve the handling of phone communications with customers.
We are sorry that this episode led you to cancel your bookings.
The Autovia Team
Macchina nuovissima
Macchina nuovissima. Il locatore ci ha dato un' auto superiore a quella richiesta senza costi aggiuntivi
2026年6月14日
autovia.it - Bergamo Aeroporto からの回答
Gentile Cliente,
la ringraziamo sinceramente per la recensione. Il suo riscontro positivo è motivo di grande soddisfazione per tutto il nostro team.
Il Team Autovia
Friendly staff
Friendly staff, we had a brand new car so there were no issues. The return process was effortless.
2026年6月9日
autovia.it - Bergamo Aeroporto からの回答
Dear Customer,
thank you for your appreciation. We are pleased that you had a good experience with Autovia.
The Autovia Team
NOLEGGIO LAST MINUTE
Esperienza superpositiva, siamo stati assistiti da Niccolò al quale vogliamo rivolgere un particolare grazie per la cortesia e professionalità. Un servizio rapido, efficiente e trasparente.
Consigliatissimo! (p.s. chiedete di lui se potete ;-)
2026年6月8日
自発的なレビュー
autovia.it - Bergamo Aeroporto からの回答
Gentile Cliente,
grazie per aver condiviso la sua esperienza. Il suo apprezzamento è molto importante per il nostro team e ci incoraggia a migliorare ogni giorno.
Il Team Autovia
autovia.it - Bergamo Aeroporto からの回答
Dear Customer,
thank you for your trust and for sharing your positive experience with Autovia.
The Autovia Team
All good exept for missing the office…
All good exept for missing the office in terminal which could have been better signed as we only found the Sixt office when following signs for rental cars. After quite a walk we had to go back. But good service and clean car.
2026年6月13日
autovia.it - Bergamo Aeroporto からの回答
Dear Customer,
thank you for your positive review.
We are pleased that you appreciated the service and the clean car. We are sorry, however, for the difficulty in finding our office inside the terminal: clearer signage can certainly make the experience easier from the moment of arrival. We will take your feedback into account to improve the information provided to customers.
The Autovia Team
Great value for money
We had a much better car than the one we ordered. Fast service, helpful staff. The only thing is they are pushing very hard to buy insurance from the desk even if you have a third party insurance, but that wasn’t much of a problem.
2026年6月12日
autovia.it - Bergamo Aeroporto からの回答
Dear customer, thank you very much for your 5-star review and for choosing our service. We are delighted to know that your experience was positive and that our team met your expectations. We will continue working every day with commitment and professionalism to provide an efficient and reliable service.
The Autovia Team
autovia.it - Bergamo Aeroporto からの回答
Dear customer, thank you very much for your 5-star review and for choosing our service. We are delighted to know that your experience was positive and that our team met your expectations. We will continue working every day with commitment and professionalism to provide an efficient and reliable service.
The Autovia Team
Provided a car at short notice in the…
Provided a car at short notice in the airport when other booking had no car. Friendly, helpful. All marks well documented, no hassle return.
2025年6月12日
autovia.it - Bergamo Aeroporto からの回答
Dear customer, your feedback is greatly appreciated by our entire team. Thank you for choosing Autovia.
The Autovia Team
Ottima esperienza
Ottima esperienza. Ricevuto upgrade sull’auto noleggiata, con auto nuovissima ed in perfette condizioni.
Personale estremamente cordiale.
2026年5月5日
autovia.it - Bergamo Aeroporto からの回答
Gentile cliente,
il suo riscontro ci fa molto piacere. Continueremo a impegnarci per garantire sempre un servizio affidabile e di qualità.
Il Team Autovia
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