Ormai scelgo Autovia da alcuni mesi,la migliore compagnia di noleggio auto.Ho noleggiato a Roma Fiumicino,personale gentilissimo,sia le ragazze alla reception che i ragazzi alla consegna dell'auto a... もっと見る
企業が回答しました
所在地
所在地を変更Via dell'Aeroporto di Fiumicino 320, c/O Rent a Car Area, TORRE UFFICI 2, 00054 Fiumicino, Lazio, IT
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Macchina troppo grande rispetto alla categoria prenotata, con consumi elevatissimi su strada statale e autostrada. Plug-in inutile per un turista che non ha chiesto auto elettrica. Serbatoio pieno... もっと見る
企業が回答しました
Ho affittato la macchina all'uffico di Roma fiumicino. Il personale è molto cortese e competente. In particolare, quelli che danno le chiavi delle macchine. Ho avuto una bella esperienza con ques... もっと見る
企業が回答しました
Ho noleggiato un' Opel Corsa dal 30/12 al 3/01 ed ho ottenuto ina buonissima tariffa "Full Cover" per il periodo! L'unica pecca: tettuccio e cofano-motore con vari bozzetti dovuti ad una forte grandin... もっと見る
企業情報
当該企業による記述
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
連絡先
Via dell'Aeroporto di Fiumicino 320, c/O Rent a Car Area, TORRE UFFICI 2, 00054, Fiumicino, Lazio, イタリア
- +39 06 6595 4103
Auto e furgoni
3.8
ほぼ満足
406件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 89％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Prepaid booking refused at pickup
Prepaid booking refused at pickup. Staff claimed my mBank credit card was from a “neobank” and said they had “issues with mBank in the past.” This internal rule was never disclosed in the terms.
mBank is a licensed commercial bank with physical branches in Poland (very easy to verify), and the same card was accepted immediately by Europcar at the same location.
Be warned: Autovia may apply hidden internal policies and refuse service even if you fully comply with the stated requirements. Risk of losing your prepaid booking.
2025年9月20日
自発的なレビュー
autovia.it - Fiumicino Aeroporto からの回答
Dear Customer,
we are sorry for your experience. Please allow us to clarify that requirements are not based on the bank itself, but on the type of card: to proceed with the rental, a traditional credit card in the main driver’s name is mandatory, as clearly stated in the voucher conditions. In some cases, with online banks or so-called “neobanks,” it may be more difficult to verify the card type, and if the card does not meet the required standards, unfortunately the rental cannot be finalized.
We kindly invite you to contact us at customercare@autovia.it
providing your booking details so that we can further verify the situation.
Kind regards,
Autovia Staff.
Dålig serviceci Florens
Bokat o betalat från Sverige. I Florens stod vi i Två timmar i kö trots att det endast var fyra före i kön. Ville sälja på mig försäkring för 279 €, då jag sa nej tack blev killen bakom disken plötsligt mycket sur. Hans kortläsare refuserade mitt kreditkort, Eurocard Handelsbanken, Ringde Handelsbanken och de bad mig blipp kortet.
Det går inte att blippa fick jag reda på då, men köper duc försökringenför 279€ så kan jag fixa det på ett annat sätt. Vi avbokade bilen tack vare booking genom vilka vi bokade bilen. Aldrig ner Autovia!
2025年9月20日
自発的なレビュー
autovia.it - Fiumicino Aeroporto からの回答
Kära kund,
vi beklagar att läsa om din besvikelse. Vi vill dock förtydliga att våra rutiner absolut inte innebär att man måste köpa en försäkring för att "lösa" ett problem med kortet – detta är två helt separata saker.
Att depositionen inte kunde reserveras med kreditkortet beror på kortutgivarens system, och tyvärr kan våra medarbetare inte påverka hur kortterminalerna fungerar. Denna operation kan inte genomföras via kontaktlös betalning, eftersom kontaktlös teknik endast tillåter betalningar och inte förhandsauktorisationer.
Som angivet i bokningsvillkoren erbjuds som alternativ ett extra skyddspaket som gör det möjligt att minska depositionen och ibland att reservera den på ett kort som inte är ett kreditkort, men detta är aldrig obligatoriskt.
Vi ber dig att kontakta oss på customercare@autovia.it
med detaljer om din bokning så att vi kan undersöka ärendet närmare.
Vänliga hälsningar,
Autovia.
This time we had a good experience
This time we had a good experience ; in stead of a dirty car at perugia airport now at fco a good clean car , nice upgrade and very kind woman at the desk , within 5 minutes the checkin was ready.
2025年9月10日
autovia.it - Fiumicino Aeroporto からの回答
Dear Customer,
thank you for sharing your feedback. We’re very glad to hear that this time your experience was positive, with a clean car, a free upgrade, and fast, friendly service at the desk. We hope to welcome you again soon and make sure every rental is just as smooth.
Best regards,
Autovia Team
Avoid these scammers at all costs
Avoid these scammers at all costs. When signing the contract, there was no clear information that the lack of a credit card (the terms only mention that a credit card is required, but nowhere does it state that debit cards are not accepted or that using one would trigger an additional mandatory cost) would result in being forced to pay for a so-called “mandatory insurance” of €336 — even though I had already purchased insurance at the time of booking. Such information must be presented clearly during the conclusion of the contract, not hidden in piles of paperwork.
Additionally, the deposit amount remains the same even after paying for this “insurance”, which shows that the insurance itself is just another scam. Of course, if you try to cancel the contract or change the driver to someone older (which would reduce the forced insurance to €270), you are told you must cancel the existing booking and sign a new one — automatically losing your original payment. This whole procedure blatantly violates Directive 2011/83/EU and Directive 2005/29/EC.
As if that was not enough, the car was dirty both inside and outside, and yet the company threatens heavy penalties if you don’t return it clean. Like with many of these scam operations, nobody comes out to show you the car at pick-up or to do a proper damage inspection, clearly hoping that, after being pressured into paying several hundred euros on the spot and possibly arriving with a delayed flight, you will forget to check.
When returning the car, despite having paid for two separate insurances, they tried to claim there were new scratches — which were in fact nothing more than road dust that wiped away with a finger. These thieves will do anything to extort more money for damages that do not exist, or were already there.
And to top it off, when I attempted to resolve this matter amicably, I only received an automatic reply that “my case will be reviewed soon,” after which they stopped all communication.
Therefore, I strongly encourage every cheated customer to report their case to the European Consumer Centre (ECC) and the Italian Competition and Consumer Authority (Autorità Garante della Concorrenza e del Mercato – AGCM), and to consider a collective lawsuit.
EDIT. You even have problem with reading, like I wrote there is no information about hidden cost if you dont have credit card which should be given due to law and you make ppl pay for insurance that you also show its scam. And I have proof that there was no information about additional costs in case of using debit card in booking voucher and its only one additional cost that isnt mentioned there. Of course I'm gonna report you to ECC and AGCM with proofs that I have on you
2025年8月2日
自発的なレビュー
autovia.it - Fiumicino Aeroporto からの回答
Dear Customer,
we regret to read your review and understand your disappointment. Please allow us to clarify that the requirement for a physical credit card in the main driver’s name is clearly stated in the Terms & Conditions and in the booking voucher. Debit cards cannot be accepted for security deposits. This information is not hidden, but explicitly mentioned in the contractual documentation.
Regarding damages, all checks are carried out according to standardized procedures, and any charges are based on objective evidence and on a transparent damage price list published on our website. We are sorry if the condition of the vehicle at pick-up did not meet expectations, and your feedback will be shared with the local branch to improve this aspect.
We kindly invite you to forward your booking details and all relevant documentation to customercare@autovia.it, so our Customer Care team can carefully review your case and provide you with a proper follow-up.
Best regards,
Team Autovia
autovia.it - Fiumicino Aeroporto からの回答
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
autovia.it - Fiumicino Aeroporto からの回答
Dear Customer,
thank you for your feedback. We are sorry that you had to wait around one hour before being served at the desk. Unfortunately, during peak season such situations can occasionally occur, although we always strive to minimize waiting times.
We are pleased that you then received your car and we hope that the rest of your rental experience went smoothly. We would be happy to welcome you again in the future and offer you an even better service — hopefully worth a 5-star review.
Best regards,
Autovia Team
We booked a car with Autovia ten days…
We booked a car with Autovia ten days in advance and purchased full-coverage insurance from a third party. We arrived at Rome Fiumicino Airport with every document listed in the confirmation e-mail.
At the Autovia desk the agent immediately began pushing their own insurance. When we explained we already had full coverage, they switched tactics: they claimed my credit card had “no chip,” which is absurd. The confirmation e-mail only states that the card must be in the main driver’s name and that Visa and MasterCard are accepted—nothing about a chip requirement.
They then told me that if I paid an extra €252 for their own full-coverage policy I could skip the deposit and my card would suddenly “work.” I checked with other rental counters nearby; all confirmed my card was perfectly acceptable. When I returned to the Autovia desk with this information, they simply ignored me and insisted the card could not be used—rude, dismissive, and clearly deceptive.
Their scheme derailed our entire itinerary. Our non-refundable hotel in Florence had to be cancelled because we could no longer get there.
Autovia is not a company to be trusted; they will invent reasons to force you into buying their insurance even when you are already fully covered.
2025年8月23日
自発的なレビュー
autovia.it - Fiumicino Aeroporto からの回答
Dear Customer,
we are sorry to read your comment, but we would like to clarify that the credit card policy is clearly stated during the booking process: the card must be valid, in the main driver’s name, and authorized for the deposit.
If these conditions are not fully met at the counter, the only way to proceed with the rental is by activating the additional coverage as a guarantee.
If you provide your contract number to customercare@autovia.it, we will gladly review your case and share a detailed report.
Autovia Team
Truly terrible experience
Truly terrible experience. When we came to pick up the car they did not have a 7 seater which we had booked so tried to charge us for a nine seater. Then they said they could not even honour that offer. We ended up having to cancel and rebook with another provider. AVOID at all costs this company are not to be trusted.
2025年8月21日
自発的なレビュー
autovia.it - Fiumicino Aeroporto からの回答
Dear Customer,
We are truly sorry to hear about your experience and would like to investigate this situation further. Could you please provide us with your booking number by writing here or to customercare@autovia.it ? This will help us review what happened and assist you more efficiently.
Kind regards,
Autovia Team
Fantastica esperienza
Auto di 5 categorie superiori. Pulizia impeccabile.
Personale molto cortese con spiegazioni chiare.
2025年8月20日
autovia.it - Fiumicino Aeroporto からの回答
Gentile cliente,
grazie mille per averci lasciato una valutazione così positiva! Siamo felici che il nostro servizio abbia soddisfatto le sue aspettative. Speriamo di poterla accogliere nuovamente in futuro!
Cordiali saluti,
Staff Autovia
autovia.it - Fiumicino Aeroporto からの回答
Gentile Cliente,
la ringraziamo per la sua recensione e per aver apprezzato la professionalità del nostro personale.
Ci farebbe piacere sapere cosa potremmo migliorare per meritare anche la quinta stella nella sua prossima esperienza.
Autovia Team
I have not yet received any…
UPDATE: Until this date, I have not received my deposit back.
I have not yet received any confirmation of the return of my rental car. At the drop-off, no issues were mentioned, but I still have not received my deposit back. I have sent my message to several email addresses (vehiclecheck @autovia.it
, customercare @autovia.it
, fiumicino @autovia.it
) but have not received any substantive reply. I also tried to reach them by phone, like 20 times, but nobody answered. If I receive my deposit back and a confirmation of the return soon, I am willing to update this review.
2025年8月16日
自発的なレビュー
autovia.it - Fiumicino Aeroporto からの回答
Dear Customer,
we confirm that we have received your request and the confirmation of the deposit release will be sent to you as soon as possible. Once you receive it, we would be grateful if you could consider modifying or deleting your review.
Kind Regards,
Autovia Team
They are the worse
They are the worse, I've send them emails and never answer , they charge me more than it should be , because they have bad communication between the colleagues, and they haven't returned the deposit, send me mail if you want to know more about this company , and I will send you the email I sent them, with the evidences of their mistakes
They are tragic , after renting the car I read the comments on the Internet
Edit after their reply on 20/08 I picked the car with 7/8 fuel and I returned it to 7.5/8 fuel after I asked the customer if I have to return it to 8/8 and he said you have to return it to the same amount of fuel! Your responses are very slow...Yes I will edit my review after my case will get to an end!
2025年8月15日
autovia.it - Fiumicino Aeroporto からの回答
Dear Customer,
after reviewing your case we realized that there was a mistake on our side and we sincerely apologise for the inconvenience caused. You picked up the vehicle on 07/08 and the refund together with the confirmation of the deposit release will be processed shortly.
As soon as you receive these, we would kindly ask you, if you consider it appropriate, to modify or delete your review.
Autovia Team
autovia.it - Fiumicino Aeroporto からの回答
Dear Customer,
thank you for your positive feedback! We’re glad to hear you appreciated both the efficiency of our service and the quality of the car. Next time, we’ll do our best to earn that fifth star!
Best regards,
The Autovia Team
bad service
We were charged extra for an additional driver, although our contract with he broker Check24 was already with an additional driver.
We were not told that the car was a diesel.
When leaving the airport, the warning sign was lit up to indicate that Adblue had to be added. This should have been done before ee got the car. We had to pay 25 € to refill at a gas station.
Reading the other reviews, I can confirm that the lady at the desk also tried to sell an additional insurance, although we had already an extra insurance with the broker. The excuse was of course that our insurance was not as complete as that from Autovia.
With the other reviews, one gets the advice to contact customer service, which we did. However, we have not received any reaction on the complaint since then.
2025年8月10日
autovia.it - Fiumicino Aeroporto からの回答
Dear Customer,
Regarding the additional driver, we kindly note that only drivers explicitly listed on the rental agreement issued at the counter are considered authorized. If there was any misunderstanding between the broker’s voucher and our on-site contract, we encourage you to contact customercare@autovia.it with your booking details so we can verify and address it.
As for the fuel type, it is always indicated in the vehicle’s documentation and on the rental contract. We regret if this was not noticed at pickup.
Concerning the AdBlue refill, all our vehicles are maintained according to the manufacturer’s requirements. However, if any alert is displayed after collection, customers are advised to inform our staff immediately so we can arrange assistance. Please send us your documentation at customercare@autovia.it so we can review your case.
Kind regards,
Autovia Team
Everything went great
2025年8月4日
autovia.it - Fiumicino Aeroporto からの回答
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Achtung, Abzocke
Achtung, Abzocke! Unser Flug hatte Verspätung und wir haben Autovia über den Check24 Support sowohl per Mail darüber informiert (nachgewiesener Maßen um kurz nach 9 Uhr eingegangen), als auch selbst versucht anzurufen (vergeblich, da am Schalter keiner das Telefon nutzt).
Letztlich mussten wir einen deutlich teureren Wagen mieten, weil unser Wagen nicht mehr zur Verfügung stand (obwohl dieser online für den gewählten Zeitraum noch auswählbar war). Extrem unfreundliches und umkooperatives Personal und kein Wille zur gemeinsamen Lösungsfindung. Am Schalter waren wir nicht die einzigen die mit dieser Masche abgezockt wurden.
2025年7月14日
自発的なレビュー
autovia.it - Fiumicino Aeroporto からの回答
Sehr geehrter Kunde,
wir weisen Ihre Anschuldigungen mit Nachdruck zurück. Laut unseren Allgemeinen Geschäftsbedingungen beträgt die kulante Abholfrist ("Grace Period") maximal 59 Minuten, wenn – wie in Ihrem Fall – keine Flugnummer angegeben wurde.
In Ihrer Reservierung war kein Flugcode vermerkt, was uns daran gehindert hat, mögliche Verspätungen nachzuvollziehen oder das Fahrzeug über den vorgesehenen Zeitraum hinaus zu reservieren.
Der Mietvertrag wurde erst um 16:40 Uhr eröffnet – über sieben Stunden nach der ursprünglich vereinbarten Abholzeit um 09:00 Uhr.
Trotzdem haben wir Ihnen ein Upgrade-Fahrzeug als einzige verfügbare Option angeboten.
Wir bestätigen zudem, dass keine E-Mail von Ihnen eingegangen ist, noch konnten wir telefonisch kontaktiert werden.
Angesichts dieser Punkte fordern wir Sie auf, Ihre öffentlichen Anschuldigungen zu überdenken oder entsprechend zu korrigieren.
Mit freundlichen Grüßen
Autovia Team
Ottima accoglienza al check-in ragazza…
Ottima accoglienza al check-in ragazza gentilissima
2025年8月6日
autovia.it - Fiumicino Aeroporto からの回答
Gentile cliente,
grazie mille per averci lasciato una valutazione così positiva! Siamo felici che il nostro servizio abbia soddisfatto le sue aspettative. Speriamo di poterla accogliere nuovamente in futuro!
Cordiali saluti,
Staff Autovia
Perfect service
Perfect service, very smooth operation and services. Good price, clean cars.
2025年8月6日
autovia.it - Fiumicino Aeroporto からの回答
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
autovia.it - Fiumicino Aeroporto からの回答
Gentile cliente,
grazie mille per averci lasciato una valutazione così positiva! Siamo felici che il nostro servizio abbia soddisfatto le sue aspettative. Speriamo di poterla accogliere nuovamente in futuro!
Cordiali saluti,
Staff Autovia
autovia.it - Fiumicino Aeroporto からの回答
Hello Rudolf,
Thank you for sharing your experience! We’re glad to hear that our team made you feel welcome and that you were happy with the car you received.
We always strive to offer a smooth and pleasant rental experience, and it’s great to know we met your expectations. Hopefully, next time we can earn that fifth star!
We look forward to welcoming you again on your next trip.
The Autovia Team
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