Avis レビュー 

Very disappointing experience with this Avis branch.

I made and prepaid my reservation through Avis Canada about one week before arriving at the airport, so they had plenty of advance notice of my booking. However, when I arrived, there was no vehicle ready for me. The staff had to start searching and trying to find a car for my reservation while I waited.

This is extremely disappointing from Avis, a major international car rental brand. When a customer books and pays in advance, they should reasonably expect the reserved vehicle category to be available when they arrive.

Unfortunately, the problems continued after the rental. My prepaid reservation already included CDW and Theft Protection, yet my final Avis Turkey invoice showed additional charges for CDW and Theft Protection, as well as a 1,400 TRY one-way fee, HGS and fuel charges.

They also took a security deposit at pickup. It has now been one month since I returned the vehicle, and NONE of my security deposit has been returned to my card. I am still trying to get a clear explanation and resolution.

I chose Avis because I trusted the reputation of a large international brand. Experiences like this damage that name and the trust customers place in it.

Based on my experience, I strongly recommend NOT renting from this Avis branch. I would not rent from this location again.

24 Temmuz - 4 Ağustos tarihleri arasında (9 gün) firmanızdan araç kiralamak için rezervasyon yaptım. Tarafıma gönderilen sözleşmeyi imzaladım ve toplam 13.000 TL ödeme yaptım (9.000 TL kira ücreti + 4.000 TL depozito).

Daha sonra rezervasyonumu iptal ettim. İmzaladığım sözleşmede açıkça, iptal durumunda yalnızca kira bedelinin %25’inin kesileceği belirtilmektedir. Bu şartı kabul ediyorum.

Ancak bugüne kadar tarafıma herhangi bir iade yapılmamıştır.

Bunun yerine bana, “prosedür gereği” önce 18.000 TL daha ödeme yapmam gerektiği, daha sonra ise hem bu tutarın hem de ödediğim 13.000 TL’nin iade edileceği söylenmiştir.

Size tavsiyem kesinlikle bu firma dan araba kiralamayin. Güvenilir degil ve ödediginiz parayi kesinlikle geri alamiyorsunuz! Insan dolandirmaktan baska birsey degil yaptiklari, arabayi kiralayana kadar surekli ariyorlar mesaj atiyorlar, ödemeyi yaptiktan sonra bütün iletisim kesiliyor ve hickimseye ulasamiyorsunuz. Gönderdikleri sözlesmeye iltimat etmeyin, bu sözlesmede yazan hicbirseyin arkasinda durmuyorlar.

I have rented cars in many countries over the years, but this has been, without question, the worst customer service experience I have ever had.

At the rental desk, I clearly explained that I needed the vehicle from 16 May to 20 May, with return at a different airport. I even wrote the rental dates down twice for the employee during our discussion. The final price of 22,000 TRY was agreed and paid at pickup.

Only later did I discover that the rental agreement had been created as a 1-day rental, despite what had been discussed and agreed at the counter. The agreement was quickly scrolled to the signature section, and I was never informed that the rental period shown in the contract differed from what we had agreed.

Almost immediately after the rental started, my card began receiving multiple additional payment attempts in different amounts. At first, I believed this was simply an unauthorized charging issue. Only later, during email correspondence, did I discover that the contract itself had been entered differently from what had been agreed.

From that moment, the situation became a complete failure of customer service.

I contacted Budget immediately. I called support, exchanged numerous emails, submitted bank statements, screenshots, the rental agreement and every document requested. I fully cooperated throughout the entire process.

Instead of investigating the matter properly, Budget opened multiple case numbers, repeatedly promised investigations within 10–15 days, and then simply stopped providing any meaningful updates.

Nearly two months later, I still have no substantive response from Budget International.

Meanwhile, Budget Turkey continued sending payment demands and threatening legal action while the investigation was supposedly still in progress.

Neither Budget Turkey nor Budget International has answered the fundamental questions:

Why did the rental agreement not reflect what was agreed at the rental desk?

Why were multiple payment attempts made in different amounts?

Why was the rental agreement not provided at the time of vehicle collection?

Why has no meaningful conclusion been provided after nearly two months despite several investigations being opened?

Instead, I continue receiving automated replies, new case numbers, payment demands, and legal threats, while the actual complaint remains unanswered.

This is no longer just a complaint about one rental office.

It reflects a complete failure of customer service at both Budget Turkey and Budget International. One department tells you an investigation is underway, another demands payment, another opens a new case, and nobody takes ownership or provides answers.

As an international customer, I also found it unacceptable that important legal and financial communications were frequently sent only in Turkish, making it difficult to understand critical information without translation.

After nearly two months, I am still waiting for someone at Budget to simply answer the questions I raised from the beginning.

I cannot recommend Budget, not because mistakes cannot happen, but because of the way both the local office and the international customer service handled the situation after those mistakes occurred.

Currently trying to to my money back after everything was paid for and agreed then they said they wanted 47.000 lira transferred by bank. Avis has confirmed they do not do this but would not pay any money back and was told it was explaned in the contract which is in turkish so could not understand. With the police in fethiye now reporting them for fraud ... disgusting branch in Dalaman ,do not use !

Hello,

I am writing to raise a complaint about an issue I experienced with Avis Turkey, a company I have regularly used during my trips to Turkey. I always believed Avis had a strong reputation, but this experience has seriously damaged my trust.

I first reported this issue through Avis Turkey directly, as well as through sikayetvar.com and cimer.gov.tr, but I was unable to get a clear or satisfactory response. After seeing that many other customers have reported the same problem online, I decided to contact the headquarters, hoping the matter would be handled more seriously.

In short, Avis Turkey appears to be charging an extra 20% tax (which I think is an ill-gotten gain) on road and bridge fees (HGS), even though these fees already include the required taxes and are paid directly to the government. Despite my repeated requests, I was never provided with an official and verifiable document showing the actual HGS charges during my rental period. Instead, I was only given total amounts or a manually prepared document with no official basis.

To explain the issue in detail:
I rented a car from the Istanbul Beylikdüzü branch between 10–11 January 2026 under contract number 198870534. At the start of the rental, a deposit of 4,500 TL was charged to my credit card. When the rental ended, 3,253.80 TL was refunded, and 1,246.20 TL was kept without any clear explanation. Since there were no issues other than possible HGS usage, I assumed this amount was related to toll charges and did not question it at that time.

About a month later, I received another notification that 3,144 TL had been charged to my credit card. When I contacted customer service, I was told this was for “extra toll (HGS) charges.” I then asked for a detailed and official HGS statement to understand these charges, but I was told such a document could not be provided. Instead, I later received an email listing a few toll crossings, which appeared to be manually prepared and not an official record. This made me even more concerned.

Although the total amount of the listed toll crossings was 3,658.50 TL, the total amount charged to me (including the first deduction) was 4,390.20 TL. When I questioned this difference, I was informed that a 20% VAT had been added. However, toll fees shown in the official HGS online system already appear as VAT included. My own research also shows that VAT rates on roads and bridges vary and are not 20%.

For these reasons, I request that all HGS charges related to my rental be shared with me in an official, verifiable document. After confirming the amounts against official records, I ask that the incorrect 20% VAT be removed and that any overcharged amount be refunded to my credit card.

I kindly request a transparent, documented explanation and a proper review of this matter so that the issue can be resolved in line with legal requirements and customer trust can be restored.

Sincerely,

On January 1, 2026, I rented an Opel Mokka from Avis at Gaziantep Airport. Upon arrival, I was forced to pay an additional winter tire fee of 2,769 TL, which was never mentioned during the booking process or in the initial rental agreement.

The agent insisted that this fee was mandatory, stating that if I did not pay, the vehicle would not be delivered and my original payment would be forfeited. While I am aware that winter tires are legally mandatory in Turkey between December 1st and April 1st, Avis has a responsibility to include these predictable, mandatory costs in the initial reservation price. Failing to disclose a mandatory legal requirement at the time of booking and then forcing the customer to pay at the counter is a "take it or leave it" approach that lacks transparency and violates consumer rights.

I request a full refund of this 2,769 TL fee, as it was not disclosed when I made my reservation. I hope Avis will take the necessary steps to rectify this situation and improve their pricing transparency.

The car that we got had all the menu in Turkish, we could use the radio, Bluetooth and all features.
We had a warning light show up every day we drove which was also in Turkish
We called about 10 times for assistance (Avis), and nobody in roadside assistance could speak English. Unfortunately, our phone (Australian) could not take calls, so when people could not speak English, there was no way they could call us back. But even when this was explained over and over we could not get help.
We also sent 2 emails to the addresses that we found on the website explaining the warning lights. Now, ten days later, since we returned the car, we have never received an answer.
We also returned the car a day earlier, we requested a refund for the day we did not use the car, the request was never acknowledged, responded to or processed.
We spent a lot of time during our holidays trying to do the right thing for the car (in relation to the warning light), it was a waste of energy and time. Very frustrating.
Incredible that a huge international company has such poor service and can't handle helping people in English

After boarding the Ankara-Antalya flight at 5:05 a.m. on July 12, 2025, and taking my seat, I reserved a car through the Avis prepaid reservation system.

When I landed at Antalya Airport, picked up my luggage, and went to the Avis counter, they told me the system was down and I had to wait. After waiting for about an hour, they told me they couldn't rent a car because I'd forgotten my driver's license at home. They also told me to email them to cancel.

At 7:49 a.m., I sent my cancellation email to cs(at)avis.com.tr, "They didn't give me the car because I forgot my license, so rental cancellation number 36927585tr2."
After waiting for days in a system with no communication channels and no access, I received a refund of 14,244 TL, half of what I paid.

I can't understand how I lost 15,000 TL in a transaction that took 2 hours and 45 minutes between paying for the car and canceling.

Even though I use fleet vehicles purchased from Otokoç for both my personal and fleet vehicles, I've decided to sever my ties with the company.

Avis never acknowledges the vehicles you purchase online. If you buy them for a rip-off, you can only make transactions through the bank.

No matter how you look at it, it's bullying.

Disappointing experience with Avis Antalya Airport.

I booked a Fiat Egea Cross (Compact SUV) via Booking.com. On arrival, the car wasn’t available. Instead, Avis staff offered a Renault Clio — convincing that the Renault Clio is a car of the same class as a compact SUV!!! I was forced to pay extra €€€ for a Ford Puma upgrade.

Although I returned the car on time, full tank, no damage — only partial deposit was refunded. No explanation, no photos, no report.

Lack of transparency. I don’t recommend Avis at Antalya Airport.

Vi lejede en bil for to uger siden med afhentning d. 22. juni i Konya Lufthavn. Vi fik telefonisk bekræftet reservationen og forventede derfor, at alt var i orden ved ankomst.

Desværre blev vi mødt af personalet med beskeden om, at der ikke fandtes nogen reservation i vores navn. Da vi forsøgte at forklare, at vi havde fået den bekræftet, blev vi mødt med en uprofessionel og flabet attitude. En medarbejder sagde direkte: "Gå og lej fra et andet sted."

Vi oplevede ingen vilje til at hjælpe os eller undersøge sagen nærmere – blot afvisning og uhøflig opførsel. Det er uacceptabelt at blive behandlet på denne måde, især når man har planlagt og booket i god tid.

Vi vil kraftigt fraråde andre at bruge dette selskab, hvis man forventer pålidelig service og respektfuld kundebehandling.

Avis Konya şubesinden araç kiraladık. Araç alındığında antifriz suyu eksikti. Lastiğim patladı kendim yaptım ama lastikler kabaklaşmış ve yıpranmış olmasına rağmen kontrol edilmemiş. Avis müşteri destek lastik değişimi için dün görüştüm ve 1gundur talep iletilmedi bayide bekliyoruz saatlerdir. Bu ne rezillik boyle

Ridiculous Service Ever.
2 hours waiting for a worker to bring a car. At the airport we waited 1 hour saying that they are washing the car.
So they sent us 1 hour later downstairs to pick up the car. No one is there, waiting another 1 hour. Calling them no one pick up, After 1 hour of waiting in the cold, someone came with noo excuse nothing, just saying that the workers who are supposed to wash the car were drinking coffee instead and that's why it took long time !!!!

WARNING STAY AWAY FROM AVIS IN DENIZLI AIRPORT OR MIGHT WHOLE TURKEY.
I booked a car for 18 days and returned it 5 days earlier due to my work was finished earlier than expected.
I have still not received my invoice or any money back for the 5 days neither I have received my deposit back, Avis Denizli owns me 18143 TL = 514 euro.
My Turkish colleague have contacted Avis Denizli and Avis Turkey to help me get my invoice and money back without sucess, I have emailed AVIS Turkey and nothing happens.
In my work I have rented cars in different parts over the world but this out of the ordinary. When I returned the car the office was closed, opening hours on their website is not true and don’t trust their "good" reviews on their website it is only BS. I have the same experience regarding attitude as Fahd Korambayil who wrote a review 4 years ago, so nothing has changed.
AVIS slogan should be “We try a little harder to rip off foreginers”.

Very good service

I've rented a car for four days around Cappadocia, I picked it up from Nevsehir airport and left it in Kayseri. Communication was very bad and staff didn't have a good level of English which showed up to be a huge problem when I left the car. When arrived at the airport there was no indication about where to leave the car, plus when arrived at the avis spot there was no one, the service number was unreachable and the personell at the airport slow. I expected more from an international renting company.

They stole my deposit for car I gave them in Nevsehir Avis. Worst car rent service!

Bu yaz tatilinde avis in sitesine girerek araba kiraladim ve Ankara Esenboga hava alanina indigimde Avis e arabami alabilmek icin başvurduğumda adima bir rezarvasyon olmadigini ve dolandirildigimi bildirdiler. Sürekli sitelerinin kopyalandigini ve insanlarin dolandirilgini söylediler, böyle olmasina rağmen kendilerinin bu konuda hiç bir girişimde bulunmadilar bir kayit dahi tutmadilar. Sadece istiyorsam tekrar daha fazla bir meblağ ödeyip yeni bir araba kiralama işlemi yapabileceklerini söylediler oysaki beni dolandiran kisinin watsapp kayitlari, ödediğim dekont ve sözde fatura vb. her şey mevcut idin. En azindan önlem alma babindan bir kayit işlemi yapabilirlerdi onu bile yapmadilar.

Avis continuously advertise extra miles and smiles points for turkish airline members. Hence I chose to book with them, I put in my miles and smiles number and no points were added. i put in a request for points with avis twice and no points added. I have written 4 emails to customer complaints who keep saying they will deal with my case - no points or action, 4 months later. Bad bad service and false advertising from avis, will not use again