Avoca Ireland レビュー 68

Needed help from customer service this morning regarding an online order. Got a warm friendly and helpful response very promptly.

Avoca prioritised an important delivery for me, with a very tight deadline after I had flagged it as urgent.
Very impressive!

Superb quality products.
Customer service was friendly and efficient sorting out an error that I had made in my order

I always get my socks from Avoca (it's worth the postage and any inport duties!), the designs are fabulous and the quality and little touches (frills, lace, bows etc.) make them even more special and worth paying a bit more for. They also tend to last for years (I still have some from 10 years ago and they're wearing well!) - which is good on the one hand but does also mean you have to wait longer to buy more - or just clear out more room in your drawers for your increasing sock collection like I did ;-)
If there is any problem at all the customer service is excellent, Orla was very professional, friendly and helpful with a recent query I had, and resolved things very quickly.

I found a shirt from Selected that was sold out everywhere — and of all places, I finally found it in Ireland, at Avoca.

Since I’m leaving for Spain in just a few days, I decided to take a chance. I placed the order on Sunday, chose their faster shipping option, and sent a friendly email asking if there was any possibility the package could be shipped already on Monday.

I received a very kind reply saying they had arranged it for me — and on Tuesday at 3 PM, UPS knocked on my door.

That is truly top-class service.

The package was also beautifully wrapped with silk paper, which made the whole experience feel very premium and thoughtful.

A strong recommendation, especially for European customers considering ordering from Avoca.

This is the third time I have ordered from Avoca from the US. Beautiful blankets and items, superior customer service--highest quality on both. If you can't be in Ireland and County Wicklow, this is the next best thing. Highly recommend!

Avoca, my favorite Irish business for decades, recently solved a quagmire with UPS international shipping. Orla was so kind and helped to immediately cut through all the red tape. She solved the problem overnight and had the beautiful wedding blanket on its way to a couple in the States. I am so grateful, as are they!
M.GRADY

Outstanding customer service — Orla went above and beyond!
I recently ordered a New Baby Hamper from Avoca Ireland to be delivered to Dublin, and the experience was made truly exceptional by Orla in the Customer Care Team.
I had encountered some difficulties placing my order online from Australia, which resulted in a duplicate order being created. Orla identified this promptly and without any fuss, processed a full refund to my card and ensured the correct order was handled seamlessly. She also took care of a special request to include an Ombre Rose cashmere blend blanket in the hamper — a lovely personal touch.
Throughout the entire process, Orla was professional, warm, responsive and incredibly helpful. Ordering internationally can sometimes be stressful, but Orla made it completely effortless.
I would not hesitate to shop with Avoca again. Highly recommend — both the products and the people behind them are wonderful.
Julie — Perth, Australia

Excellent service from Orla on customer service Avoca on line.
Love Avoca, and will continue to shop there !

Had a question about the sending of my purchase and got a very quick and kind reply.

The customer service was prompt, friendly & efficient. It makes all the difference. I was well pleased.

Needed to locate a particular product, asked Avoca for which shops in counties Dublin & Cork might have it. Got a rapid & comprehensive reply! Excellent customer service.

Great and quick help in answering my question and resolving my issue

Called in for a coffee and ending buying a lovey throw for my partner back home 😃. Avoca is a timeless beautiful special place and will definitely be back in the future. The staff are so helpful and friendly and at this time of year I had the place to myself for 20 mins or so.

Just to add the surrounding countryside is just stunning always has been hope it never changes.

It was amazing was delivered today and my nephew was over the moon fab stuff just what he needed after his knee replacement

Poor customer service. Impossible to contact. They never answer the phone or reply to emails. Sent several emails to their online "service" and left several phone messages over the course of the past four weeks. Received not as much as a single reply. Will never give Avoca my custom again and advise others to avoid.
Update: eventually, after 5 weeks, received a helpful email reply.
Avoca replied to this review by stating: "we do not manage customer service queries by phone or email". Then why give a phone number, 01 2746900 with the message: "This is the Avoca Online Customer Care Team. Please leave your name and phone number and we will get back to you asap."
And why state on the Avoca website:" Food, Store, Cafe and Restaurant Compliments and Complaints
Email:Giving their email address - I can't give their email address as Tripadvisor do not allow email addresses in their reviews.
Also, Avoca's reply was "signed" Avoca Customer Care Team. Take responsibility, be transparent and sign your name to your reply instead of hiding behind "Avoca Customer Care Team".
Regards, Michael O'Loughlin

The ordering and payment process was seamless, and when I reached out after the fact for shipping information their response was very quick.
The shipping through UPS was otherwise, I did not receive my parcel and they insist it was delivered - but not to me - and are being difficult to deal with. This, however, should not reflect on Avoca’s service as they did everything perfectly.
Unfortunately, because of UPS and their poor customer service I would not order again.

Ordered a hamper as a Christmas gift. It was never dispatched and I received no reply from customer services despite repeated emails. On 23 December I was finally contacted to be told that as some of the items in the hamper had been oversold it would not be sent. If I had been told at the time of ordering I could have made other arrangements. Very very poor experience.

J'ai eu affaire au SAV car un article est arrivé cassé. Lisa a été très réactive et adorable. Elle a trouvé une solution qui m'a complètement satisfaite.