Avoca Ireland レビュー 68

I had some complications with my order and also with US tariffs. Avoca provided a very friendly and competent customer service person to clarify and solve my issues. She was prompt, light hearted and a real person. Thank you Avoca for hiring such good employees to help customers.

I was ordering scarves as groomsmens presents ahead of my wedding. Customer service were fab and were able to help me with what I needed in terms of wrapping.

I placed 2 orders online with a GB voucher plus the remaining amount on my bank card. Both were unsuccessful orders due to an error with the gift card, but on both occasions, the money was taken from my bank account.

I have been refunded the money for one of the purchases, but not the other. I have emailed customer services about this, and messaged on social media but my message was ignored.

It's been nearly 2 weeks. Poor customer service.

Fast delivery and a good quality product

I placed an online order but realised that I forgotten to include one item
I contacted customer service to see if my order could be amended to include this item
Got a very quick reply from Melanie who arranged to include this item , saving on any additional delivery charges
Exceptional customer services

I ordered on 27 November some Christmas hampers as corporate gifts. Christmas hampers may, by definition, be reasonably expected to be delivered at Christmas. These hampers were however delivered to my clients on 28 November.

I received notification on 27 November that the hampers would be despatched that day. When I tried to contact Avoca by telephone to request delaying delivery until Christmas, several numbers went unanswered and simply rang out. I also tried the chatbot, but that was also equally non-responsive.

I then tried calling one of the Avoca retail outlets on Friday 28th November. The telephone was answered promptly. I explained my concern with Christmas hampers being delivered in November. It quickly became very clear that the strong ethos of customer service that exists in the retail division is excellent, but totally absent from the online division. One week on, and after multiple broken promises, I'm still awaiting a call from the online division.

I want to note in particular how empathetic and supportive Orla and Anita in Avoca have been. They have been doing everything possible to encourage a call from the online division, but their efforts are falling on deaf ears. Thank you to two amazing ladies Orla and Anita.

It's a shame that the Avoca brand has been damaged by the performance of the online division.

Really helpful. Went above and beyond.

I visited the Avoca shop in Wicklow last September. After a delicious lunch I spent a couple of hours browsing the shop and outlet upstairs where I saw some really beautiful Avoca products for the home and also lovely pieces of clothing I bought four amazing throws at the mill shop as well as hats and scarves and wool cape. I will definitely be back! Everything is gorgeous back in my home in Yorkshire and I’ve had lots of compliments.

Avoca customer care could not be more helpful or kind with a query I had . Very appreciative of their help and all the wonderful delights bought from Avoca.
Míle buíochas

Very good quality ,beautiful products,good service,very friendly staff

Was looking for a coat from the 2024 collection and Avoca customer services were able to source what I was looking for..which was not available online or in store
Very helpful staff who know the real meaning of customer service! Great Irish company who value quality & customer service & don’t just pay lip service to it!
Always a good experience

Avoca Restaurant Rathcoole. Lovely place to meet friends and family. Plenty parking. Restaurant on the other hand very poor and overpriced. 10 euro for an ordinary bowl of soup with one tiny slice of brown bread!!
Latte coffee 6 euro. For this price quality is poor.

My favourite place is Avoca Kilmacanogue. A beautiful location in Wicklow, gorgeous food, gardens and choice of cafe and Ferns restaurant. Shopping, scenery, gardens, food, friendly staff and just a pleasure to visit. Recently had food catered from Avoca and it did not disappoint

I bought the most beautiful luxurious Heather Mohair Throw for myself, and I wanted to purchase second one for my childhood friend. We've known each other since we were 14 years old, and now we are 61!
When I went to purchase the second throw, it was out of stock to my dismay, so I emailed Avoca. Melanie from the Avoca team helped me by locating another one after several weeks, she was able to put it up on line and of course I bought it straight away. She even gifted me a fabulous Avoca Cook Book, as the free socks I had received with my first order were no longer available.
I cannot say how grateful I am to Melanie, my experience with Avoca was top notch, and she went way beyond any expectation I had.
Thank you Melanie so much.

I ordered a Donegal wrap from Avoca and eagerly awaited its arrival via DPD.

Working from home, I was able to track my item and expected it to be delivered either on the Monday when it arrived at DPD’s Southall depot or Tuesday and was surprised when I had not received a delivery confirmation email.

This is absolutely no fault of Avoca at all – but it turns out that DPD have accidentally damaged the package and due to the issue have returned the damaged package to Ireland.

Lisa at Avoca has been an absolutely star and emailed at 8.08am today to let me know that she was investigating the matter with DPD. At 12.43pm, Lisa again emailed me to let me know that the item had been damaged on its way from Ireland (all DPD’s fault) and would I like a replacement. I will message her later when I get home from work.

Avoca, your customer service has been absolutely superb and really cannot be faulted.

Thank you so much and DPD, you truly are awful.

I had a specific request of Avoca customer service and the response was prompt and accurate. Provided a clear answer, in a timely manner. Highly recommend Avoca customer service should you have any queries about their business.

Avoca is one of our favorite places to visit. Love the Cafe and the food quality and friendliness of staff there. Also the shop has a great range of gifts. It's lovely just to walk through looking at everything. It's a little pricey but great quality and I found them willing to listen to suggestions etc. It s lovely experience overall and it's always on our to do list! A must!

Excellent service, easy to order and pick up. Super food.
Highly recommend for large party groups.

Staff at Avoca especially Melanie and Lisa went out of their way to source a jacket for me in the size I wanted, when it was sold out online. They then helped me with the payment as I ran into problems. The customer support they delivered was far above my expectations and the Jacket that I purchased is a classic the quality is as expected and I know it will last me for years.

The best customer service ever! Melanie and Lisa are awesome. I have absolutely no problem purchasing items from Avoca. Always willing to forward additional information and listen to requests. This should be a model for many companies who are not customer oriented. Thank you ladies for all your help!