Avoca Ireland レビュー 68

Avoca customer service was prompt and very helpful on an issue that was a result of my mistake.
Avoca products are my go-to gifts for weddings, housewarming, and new babies.

We purchased our original blanket while in Ireland at the shop in Avoca. We carefully transported it back to Oregon in our carry on luggage for safe keeping. Now 6 years later we still love this blanket so much that we purchased another one online. It came to us in perfect condition and unmolested by customs and because it was under $800.00 no Trump tariff, thankfully!

Customer services department was extremely helpful when I needed assistance with an order, prompt courteous reply and sorted out my problem in less than 24 hours

Knowing the existing problems of trade with the US regarding tariffs, if you as business are not prepared to handle the situation, you should remove that option of delivery from your services. Because pushing that responsibility to your customer is really bad service.

The team at Avoca have been great, start to finish. I inquired about a new service and they were incredibly helpful with information and recommendation, and always polite and courteous in their communications. We purchased our first Avoca blanket almost 10 years ago and it’s still our favorite one so can also attest to the quality. Can’t wait to receive this extra special throw!

The customer service team was very friendly and helpful. Thank you.

The superior quality of the pastries and cakes was equaled by the excellence and accommodation of Sara and Adam.

I made an enquiry about a book that I had seen in the Dublin store
I regretted not buying it when in Dublin and I subsequently made an enquiry
Online feedback was so helpful even offering to arrange an online copy despite it not regularly being online
Just great to still get a personal service

I’ve been an avid follower of Avoca cookbooks for ever. Highly recommend them. There was a mistake on their most recent book which I highlighted. I got fabulous customer service which is all one can ask for! I go back to their books time and time again for failsafe and delicious recipes every time.

Melanie was very helpful in assisting me with my purchase. She organised to get the required item size from a store to the online shop. She kept in contact every step of the way. Well done Melanie!

Ray Daly

Avoca weavers create beautiful woolens. We are so happy with the pieces we have purchased and love giving them as gifts.

I've been an Avoca customer for 10 years (from the US). I love their products and have found a great partnership in their customer service. The gifts I've purchased from Avoca are always most treasured.

Avoca olive oil cost €25.95 is not a good olive oil.
My opinion is it’s a cheaper quality.
I compared it to Supervalu extra virgin oil same yellow colour , it’s the exactly the same . Trust me !
Supervalue is Much cheaper too !!
I’m convinced they are exactly the same !!

Avoca olive oil is yellow ,
Good olive oil has a green colour , and
It doesn’t leave a oily taste in the mouth.

I buy the super value one for frying not for drizzling on salads etc .

I like to buy surperior ones for this purpose .
It’s my opinion Avoca olive oil isn’t a decent quality olive oil . Rip off !!
Be aware! and don’t spend €25.95 for a cheap quality Olive oil from Avoca .
Lovely Gold wrapped bottle that’s about it.
Very unfair !! People are not stupid .
Don’t think if it’s bought in a high end place it’s automatically surperior quality.
Sorry but it’s the truth .
Harry Enfield does a good sketch on
“I seen you coming “
EK

Thanks for your response ,
I’ve bought the the cheap extra virgin just for frying with etc . It’s ok for this purpose.
I buy good quality from select stores for drizzling on and in a variety of foods .
I have been buying extra virgin oil for years .
I’m sorry but I didn’t rate Avocas extra virgin oil. I didn’t think it was good .
I don’t need a education on olive oil so
I’ll pass on any discussion with manufacturer . Thanks though !
I just didn’t like it at all .
My opinion , that’s all .
It’s not worth the price . Sorry !

We went for some lunch and ended up doing a tour of the mill too. Wow! What a great experience. Food was delicious, staff were super helpful and friendly. Huge shout out to Allan our tour guide. He was so knowledgeable and really brought the place to life. Absolutely amazing place! Siobhan and Aine x

Terrible online customer service. Up there with the worst. Sent an enquiry and never got a response - despite my interest in one of their products. They clearly don’t need the business. Sent a second online enquiry two weeks later and did get a response but whoever was at the other end decided they couldn’t be bothered anymore - that was mid conversation. I was still waiting but gave up looking after four hours. I doubt very much anyone from Avoca will reply to this as it appears they can’t even be bothered to read the reviews - let alone respond to them. Do not buy from them. Spend your money elsewhere. There are plenty of Irish online companies who I’m sure would love your business and will probably be happy to converse with you if necessary. Not Avoca though.

overpriced and under whelmed …
bought pancakes today thinking they would be a treat on pancake Tuesday-that was my first mistake.. €1.50 per pancake so i could be forgiven for thinking they would be good …the smell of baking soda hit my nose as soon as i opened the box at home and the taste was vile ….rubbery bread soda was all i can describe them ….awful !!! threw them out in the bin - overall i’ve been going there for years and often get the food but little by little it has deteriorated in quality but increased in price…. have thrown in the towel today -won’t be getting food there again …

Just bought an almond croisant at Avoca Handweawers. 9.30 sunday morning. Supose to be out of the owen . Was hard like a rockprobabily left from yesterday. Definetly Avoca is supraevalueted.

Appalling food offerings in the Dunboyne store. €18.50 for a ‘salad’ that I had to hand back. A potato salad where the potatoes were uncuttable, the potatoes were so shrivelled. Ham that had an inch layer of fat & chorizo that the knife wouldn’t go thru. The shredded carrot was liquidy. I took a photo which I’d happily post here if I could. In fairness, the lovely staff gave me an immediate refund & I suspect I wasn’t the only unhappy customer today. I previously complained about the bad state of the toilets there. I really can’t understand how they are still in business.

I recently bought a dressing gown in Avoca's online sale. The item came quickly and there was a small defect in the fabric. I emailed their Customer service with a photo of the defect, requesting a replacement and I'd return the defect product. They responded within an hour apologising and advising they'd send a new one immediately and there was no need to return the defect one. The new (perfect) one came two days later and included in the package was lovely denim tote bag as a free gift. I thought this was a lovely gesture. My experience of Avocas customer service was excellent and the dressing gown itself it beautiful quality. Well done Avoca.

I am in UK. I bought a raincoat in good faith from Avoca Online - the Avoca website stated that duty/taxes were included. UPS added £45, refused to deliver unless I paid. Avoca assured me it was their mistake and would be dealt with - but this didn't happen. I paid the duty and eventually UPS delivered it but the garment did not fit, so I returned it immediately - in pristine condition - did all the correct things, Royal Mail paid, tracked and signed. No response. Nothing. No refund either for goods or for tax erroneously paid. It is now mid February and despite numerous contacts with, and assurances from Avoca customer service, the reality is they have been no help, they have my money and I have received no reimbursement.

I am editing this as I would like to add that the person I spoke to on the phone was very pleasant and sympathetic - but following my phone calls there was no practical response. I live in hope, however....
Might I suggest that Avoca explain on their website that the carrier will charge taxes/duty routinely (to UK) regardless of the claim that the price paid to Avoca includes this. An explanatory email from customer services could have helped enormously.