I had recently ordered some items. Order no 185-075-07A-1. It's showing I need to verify my phone before dispatch. But I am trying since last one week, I am not getting the otp code nor any way to c... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Hi Awok, Again, Im resending this message as I've double checked my Bank Account but there's no refund yet to my Order Number 917-055-83A-1 like you promised on your last reply. Also, ould you... もっと見る
企業が回答しました
Refer to AWOK mail dated 4th July 2020 regarding cancellation of my oreder # 76793979A1 dated 28th May 2020, Please refund the money immediately, Pls note that in your previous reply you clamied t... もっと見る
企業が回答しました
Thank you all for these reviews and I’m sorry about your experiences. Continue to post. I just saw their commercial and was interested. Posting real life experiences assists the rest of us in not w... もっと見る
Bad experience
I was using the site without any problems. But all of sudden everything turn around. Products getting delivered are not in good quality. Also I made a return request, item already collected back on same day as well but still refund is not done. Item was cracked inside the box.
I have made a request for return in awok reference number:601-583-574-295. Kindly be informed that item has been picked up on the same day of delivery which is 07 March 2020. But till now the money has not been reimbursed to me
2020年7月31日
自発的なレビュー
Why isnt awok working …
Why isnt awok working when im adding things in the cart it doesnt show?
2020年7月29日
自発的なレビュー
Worst online shopping platform!!!
Worst online shopping platform!!!
Worst after sale service experience ever!!!
Best place to waste your money!
order Number (13201720A1) , November 2019 , Some of the received items were not matching advertised descriptions, filed a return request and items were picked-up by awok a week later, that’s it ! no refund to date, no response from awok to numerous emails or calls till today. (FOR 8 MONTHS NOW !!!!!!!!!)
Ordered one item in May 2020, Order 70076195A1 , item received but came missing a part, calls and emails went unanswered since then.
If this is not fraud, I do not know what fraud is!
2020年7月29日
自発的なレビュー
Still waiting
Still waiting , My order number 59876066A1 .
it is almost 4 months and still i have not got it,
2020年7月27日
自発的なレビュー
Is AWOK going to every work again?
2020年7月25日
自発的なレビュー
I have ordered from Awok on 29th May…
I have ordered from Awok on 29th May 2020 for amount of 174AED but i didn't receive it so I put a review and Awok responded and said to cancel my order so they will refund my amount , but till date I have not receive the amount back. It is a worst online shopping. Please someone say me what should I do next , shall I take this matter to police.
2020年7月18日
自発的なレビュー
no item received
no item received, requested for a refund, it's been 7 months and nothing heard from this company, so frustrating, order number is #275-645-04A-1
2020年7月15日
自発的なレビュー
AWOK.com からの回答
Dear Customer
We are extremely sorry for those past few months breakdown among this once in a hundred year pandemic as warehouse/deliery/customer service were not functioning. Did you send email to support@awok.com? What is your email address? When did you send emails?
Could you kindly let us know your order number? So we could look into your issue?
At the same time, thank you for your understanding and patience. Please stay safe and thank you.
Refer to AWOK mail dated 4th July 2020…
Refer to AWOK mail dated 4th July 2020 regarding cancellation of my oreder # 76793979A1 dated 28th May 2020, Please refund the money immediately, Pls note that in your previous reply you clamied to refund the money , which is not true, I am still waiting for refund, I checked credit card statement and found there is no credit as of now, Please check again my name ( VINAY AGRAWAL) and refund the amunt of AED 217 ( Two Hundread & seveteen only), Please dont try patient and refund the money immediately since I am already facinbg actute finanacial crunch due to ongoing corona crisis.
Regards,
VINAY AGRAWAL
Cancelled Order # 76793979A1 via AWOK ref. mail
dated 4th July 2020
2020年7月15日
自発的なレビュー
AWOK.com からの回答
Dear Customer,
217 AED was refunded to you on July 8, it is returned to the original banking account or credit card account, could you please kindly check that to verify?
07/08/2020 17:46:09 Valentina Kezhova Payment refunded 217 AED has been refunded.
07/08/2020 17:46:09 Valentina Kezhova Order payment Order payment was revoked
07/04/2020 11:30:59 Awok Bot Order canceled The order was canceled. Reason: NO Payment
07/04/2020 11:30:59 Awok Bot Order status changed Status changed to: "Cancelled"
07/04/2020 11:30:59 Awok Bot Order problem Problem description: Order cancelled after status:T
Very bad experience with Awok I had…
Very bad experience with Awok I had ordered 2 kitchen ware items in the month of April and till date i have not recieved my order nor did i get my money refunded.I have been.trying calling several times and have written more then 5 mails still i did not receive any reply. I am waiting for refund.
My order placed 3rd April and my order number is 19278348l1.
Ordered by Adnan
2020年7月14日
自発的なレビュー
AWOK.com からの回答
Dear Customer
We are extremely sorry for those past few months breakdown among this once in a hundred year pandemic as warehouse/deliery/customer service were not functioning. Did you send email to support@awok.com? What is your email address? When did you send emails?
Could you kindly let us know your order number? So we could look into your issue?
At the same time, thank you for your understanding and patience. Please stay safe and thank you.
REPLY NOWWWWW
I’ve been contacting your company sinc 21OF MAY AND NO REPLY!!! I even went to the warehouse and no one was working????? I want to refund my items and get my money back ASAP!!!!!!!!! And btw the items are still on ur fake warranty
#723-504-67A-1
2020年7月14日
自発的なレビュー
AWOK.com からの回答
Dear Customer
We are extremely sorry for those past few months breakdown among this once in a hundred year pandemic as warehouse/deliery/customer service were not functioning.
I checked your order, it was 4 products of 514 AED in total. Which product you does not like and please send message to support@awok.com and your information would be recorded, and the warranty is not "fake" as it is disrupted by the pandemic. Once operation is restored and RMA is in place, surely we would extend the warrenty to you, please do not worry abou that.
At the same time, thank you for your understanding and patience. Please stay safe and thank you.
05/21/2020 10:48:44 ALS Bot Order status changed Status changed to: "Archived"
05/21/2020 10:48:44 ALS Bot Order status changed Status changed to: "Delivered"
05/21/2020 10:48:44 ALS Bot Order shipped Order fulfilled
05/11/2020 11:29:29 ALS Bot Tracking number change JB244877
05/11/2020 11:29:29 ALS Bot Shipment approved Shipment approved
05/11/2020 11:29:29 ALS Bot Order status changed Status changed to: "Order in delivery."
05/07/2020 12:43:07 Rahees Ummer Order status changed Status changed to: "Ready for Dispatch"
05/07/2020 11:52:30 Sagar Nair Order status changed Status changed to: "Packed"
05/07/2020 11:50:27 Sagar Nair Order status changed Status changed to: "Packing"
05/07/2020 11:03:18 maryam Order status changed Status changed to: "Picked"
05/07/2020 11:01:24 Sakthivel Order status changed Status changed to: "Picking"
05/04/2020 21:48:03 AWOK Bot Order status changed Status changed to: "Pickable"
Awok is Scam and Fraud Website
I have order from Awok.com om 4th April and paid AED 247 from my credit card, still awok didn't return my amount or deliver the product. I just saw alot of people facing the same issues and AWOK is scamming people.
AWOK is scam website so please people do not buy from this website any more. AWOK do fraud and looting people hard earn money.
I little bit research about the owner of AWOK, the guy name is Ulugbek Yuldashev and team is Lars Øivind Haakenstad and Denis all are fraud.
There office is 3202 AA1 Mazaya Business Avenue JLT.
I will visit there office tomorrow and will try to get my payment from there. I will not allow anyone to scam with me and take my money.
2020年7月14日
自発的なレビュー
AWOK.com からの回答
Dear Customer
We are extremely sorry for those past few months breakdown among this once in a hundred year pandemic as warehouse/deliery/customer service were not functioning.
Could you kindly let us know your order number? So we could look into your issue?
At the same time, thank you for your understanding and patience. Please stay safe and thank you.
Awok has been in mid east for seven years and served millions of repeating customers with tens of millions of products successfully deliveryed each year before. Sadly the business got hardly hit by this pandemic, but please be assured that your order would be taken good care of, please kindly let us know your order number.
https://www.thenational.ae/business/technology/generation-start-up-awok-founder-solving-a-retail-problem-for-uae-s-underserved-mass-market-1.619044
My order #21892817I2..
Any status or update regarding my refund, please?
+++++++++++++++++++++++++++++
My order #21892817I2... This was ordered last March and filed cancellation last April (after a month of waiting). Since then, i have been sending emails and whatsapp message but up to now, i still did not received my refund.
2020年7月13日
自発的なレビュー
AWOK.com からの回答
Dear Customer
We are extremely sorry for those past few months breakdown among this once in a hundred year pandemic as warehouse/deliery/customer service were not functioning.
We have passed on your 91 AED order to finance team and urge them to refund you as soon as possible.
At the same time, thank you for your understanding and patience. Please stay safe and thank you.
Worst service ever
Worst service ever. I made an order 2 months ago from money that is in the wallet and now it is expired and lost the money. This is not acceptable no matter what is the reason. We cannot reach you in any way. Please contact to refund. My order no. Is #11115270A1
Update: What about my 235 aed credit that I could not use? I want my money please.
Update: Today is the 19th of August, and still even after more than 6 months and tens of calls, emails and follow ups, my money was not refunded. DO NOT BUY FROM AWOKE NO MATTER WHAT.
I'll copy this review to every facebook' Instagram or shoping review page I will come accross.
2020年7月11日
自発的なレビュー
AWOK.com からの回答
Dear Customer
We are extremely sorry for those past few months breakdown among this once in a hundred year pandemic as warehouse/deliery/customer service were not functioning.
Could you kindly let us know your order number? So we could look into your issue?
At the same time, thank you for your understanding and patience. Please stay safe and thank you.
Update: 17 AED has been refunded to you on July 8 and please kindly check your credit card or banking account to verify that.
07/01/2020 15:03:32 Valentina Kezhova Payment refunded 17 AED has been refunded.
07/01/2020 15:03:32 Valentina Kezhova Order payment Order payment was revoked
06/30/2020 18:23:30 Awok Bot Order canceled The order was canceled. Reason: NO Payment
One similar news for reference
"“Never underestimate the value of a good deed, no matter how small. It may change the lives of others. "
https://www.thenational.ae/uae/coronavirus-dubai-restaurant-forced-to-close-in-covid-19-pandemic-back-in-business-after-social-media-support-1.1048013
06/30/2020 18:23:30 Awok Bot Order status changed Status changed to: "Cancelled"
Refund all orders
Since you're saying that your operations are not in place for a long time, why don't you simply refund all the customers?
Instead you wait for them to reach you out in all means where you don't respond, then they post here as last hope and you refund each of them as it's a public portal seen by all.
Once you open up, you can tell your customers and they will reorder.
Kindly don't say you cannot refund order that is ready for shipment. There is no online payment gateway that holds successful payment irrespective of any reason. You can directly refund from payment portal instead of doing it from your system, if it has a block as per your business policies.
Please don't ask us to stay home stay safe now or tell that there are 100s of cases or put some news article links here. That is not the answer. Refund all orders and let us know here.
2020年7月10日
自発的なレビュー
AWOK.com からの回答
Dear Customer, you are right, actually hundreds of thousands of them are refunded by system, but still some leaked out. In that case, once you wrote to support@awok.com, it would be addressed as soon as possible. "Kindly don't say you cannot refund order that is ready for shipment. There is no online payment gateway that holds successful payment irrespective of any reason. You can directly refund from payment portal instead of doing it from your system, if it has a block as per your business policies." It seems that you knows something about e-commerce, but if you worked in a big e-commerce companies, as there are not only checkout, but also website/app, and warehouse ERP system, financial system to keep track record of each orders which are in many different status, all those data has to be synchronized to make sure everything is right and all refunded are processed correctly.So systems are complex and interconnects to e-commerce brands used to serve millions of custoemers each year and tens of millions of products deliveryed each year. Even it is hard, we are working on that in batch as well as care to special need and inquiries.Please let us know what is your order number? So we could look into that for you. Anyway, as there are hundreds of cases each day, we would still say that please stay safe as that is of most important to you and to your family, community in UAE. Stay safe and thank you. "Please don't ask us to stay home stay safe now or tell that there are 100s of cases or put some news article links here. That is not the answer. Refund all orders and let us know here." We used to put news article here, just to show that we have been here for many years, we are from those underserved population and we create business to serve millions of underserved population in middle east, even we are hit hard by the pandemic and forced to stop taking orders at this time, we would still take care of each among those millions of customers and orders as we strive for 100% satisfaction even as all business we are not perfect. Hopefully that we could all get out of this pandemic successfully together.
One similar news for reference
"“Never underestimate the value of a good deed, no matter how small. It may change the lives of others. "
https://www.thenational.ae/uae/coronavirus-dubai-restaurant-forced-to-close-in-covid-19-pandemic-back-in-business-after-social-media-support-1.1048013
I need my refund
I need my refund. My order number is #548 -409-46A-1..the phone I bought Crescent Air 1, 4G dual dim has been returned and collected by Awok for over 6months and still no refund..I have lodged series of complaints via email and phone calls..no response...no refund still please act Now..My name is Roseline Egbiremolen..
2020年7月10日
自発的なレビュー
AWOK.com からの回答
Dear Customer
We are extremely sorry for those past few months breakdown among this once in a hundred year pandemic as warehouse/deliery/customer service were not functioning.
We have passed on your order to finance team and urge them to refund you as soon as possible.
At the same time, thank you for your understanding and patience. Please stay safe and thank you.
12/07/2019 13:15:59 ALS Bot Order payment Order paid
12/07/2019 13:15:59 ALS Bot Order status changed Status changed to: "Archived"
12/07/2019 13:15:59 ALS Bot Order status changed Status changed to: "Delivered"
12/07/2019 13:15:59 ALS Bot Order shipped Order fulfilled
12/07/2019 00:55:54 ALS Bot Tracking number change 54840946A1
12/07/2019 00:55:54 ALS Bot Shipment approved Shipment approved
12/07/2019 00:55:54 ALS Bot Order status changed Status changed to: "Order in delivery."
12/06/2019 19:12:41 Arun Pyatla Order status changed Status changed to: "Ready for Dispatch"
12/06/2019 18:40:53 sanjit yadav Order status changed Status changed to: "Packed"
12/06/2019 18:40:31 sanjit yadav Order status changed Status changed to: "Packing"
12/06/2019 17:48:15 Ihtisham Order status changed Status changed to: "Picked"
12/06/2019 17:39:03 Ihtisham Order status changed Status changed to: "Picking"
12/06/2019 16:00:06 AWOK Bot Order status changed Status changed to: "Pickable"
12/06/2019 13:56:49 Rishabh Order status changed Status changed to: "Awaiting Supply"
12/05/2019 23:34:43 Roseline Egbiremolen Order status changed Status changed to: "Call Confirmation Required"
AWOK Landline is not working any more
AWOK Customer Care Landline is not working, My Order Ref: 42026199M1 pending since Feb 2020, I mean is there anything left to say......
2020年7月8日
自発的なレビュー
AWOK.com からの回答
Dear Customer
We are extremely sorry for those past few months breakdown among this once in a hundred year pandemic as warehouse/deliery/customer service were not functioning.
We checked your order, it was 60AED one. We have passed on your order to engineer to cancel this order, then pass your order finance team and urge them to refund you as soon as possible.
At the same time, thank you for your understanding and patience. Please stay safe and thank you.
Also, you could always write to support@awok.com about any inquiries
AWOK.com からの回答
Dear Customer
We are extremely sorry for those past few months breakdown among this once in a hundred year pandemic as warehouse/deliery/customer service were not functioning.
As our operation/delivery is still not ready, we have to disable checkout option and
We would let our millions of customers know once our operation is ready then.
At the same time, thank you for your understanding and patience. As there are still hundreds of cases each day in UAE, Please stay safe and thank you.
Also, you could always write to support@awok.com about any inquiries
Very bad service ( #261-697-36A-1 )
I bought an item ( #261-697-36A-1 ) on March 9th on their website. Got it delivered on March 12th. Timing was good. When I opened the box, realized that there was a missing part. I sent an email regarding this matter, but no response. Once we used the item, we realized that something is broken inside. I took some pics and filed a complain on 27th March. Since there is no reply. Tried whatsapping them, emailing them, website.... but useless. Landline is always busy. Asked for a refund. Very disappointing.
2020年7月8日
自発的なレビュー
AWOK.com からの回答
Dear Customer
We are extremely sorry for those past few months breakdown among this once in a hundred year pandemic as warehouse/deliery/customer service were not functioning.
Your order is 105 AED total with one product. As RMA claim is not available at this time, we have record your information, but it may take far longer time to have resources to take care of your claim.
At the same time, thank you for your understanding and patience. Please stay safe and thank you.
Also, you could always write to support@awok.com about any inquiries
It's been 40 days now since I noticed…
It's been 40 days now since I noticed suspicious activity in my card when someone purchased items on awok website of 57 aed without my knowledge. Numerous emails and calls to awok go unanswered. It's really poor customer service. The last review I did they said accounts department will check. Still nothing. Awok I just want my money back. I'm very dissapointed. Gimme my 57 aed back!!
Order no.. 598-032-10A-1
You deducted the money 57 aed on 28 may 2020 at 4.41pm. From my emirates NBD account. I have the bank statements but there's no option to attach it here. Please advise
2020年7月7日
自発的なレビュー
AWOK.com からの回答
Dear Customer,
Could you check your banking acount? We checked the system record and informed you before.
Payment
Payment system: Credit/Debit Card
Order total: 57.00
Payment approved: No
Here is the full records
05/29/2020 19:43:09 Order status changed Status changed to: "Cancelled"
05/29/2020 19:43:09 Order problem Order problem mark was revoked.
05/29/2020 19:43:09 Order canceled The order was canceled. Reason: Order payment not received
05/28/2020 17:36:52 malvintizieLj Order problem Problem description: Awaiting payment.
05/28/2020 17:36:52 malvintizieLj Price change The price of "HTC 5 in 1 Blender 1.5 Liters Plastic Jar with 4 Speed 250 Watts, HTC-9995-B" (#) changed to 37.14.
05/28/2020 17:36:52 malvintizieLj Order created
Your 57AED is not deducted from your banking account at all.
Thank you for your understanding and patience. Please stay safe and thank you.
Refund my 1069aed
Refund my 1069aed
Order number 69076634a1. I posted my complain 5days ago and u reply that u have send my case to finance for refund. Am still waiting and still nothing is been done. Plz I need my money. The news going around now is that AWOk is a scam and am starting to believe that also. If u are truly not a scam please refund my money back to my card. It's been more than two month now that your system is showing refund is processing . My patient is running out. Refund my money before I do and report ur company to the police.
2020年7月7日
自発的なレビュー
AWOK.com からの回答
Dear Customer, It was refunded yesterday. Could you check your banking account or credit
card to verify that?
07/06/2020 11:20:08 Valentina Kezhova Payment refunded 1069 AED has been refunded.
07/06/2020 11:20:07 Valentina Kezhova Order payment Order payment was revoked
06/06/2020 20:42:49 Aderemi Adesina Order status changed Status changed to: "Cancelled"
All refunding are passed on finance team, most majority of them are refunded except a very few orders with issues.
Thank you for your understanding and supporting during this storm. Please stay safe and thank you!
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