Axkid レビュー 

Do not purchase these car seats I purchased an axkid mini 2 for my daughter in February as I was sold on the safety aspects of the seat, however after 6 months of use the metal prongs are now showing in the harness and they are doing nothing about it. Halfords confirmed my worries that the metal prongs showing and not properly clicking into place is not safe but Axkid are disregarding a professional opinion and instead of taking the car seat back are wasting time asking for videos when I have already sent a picture of the metal prongs showing. They even told me it’s common for this to happen to their seats.
Their customer service is absolutely awful and now I’ve had to purchase another car seat and will have to go through trading standards as they are selling unsafe carseats

Safety ratings mean little when the service is so poor. Issues with a near £600 seat whilst still under warranty.

Asked to return it to inspect and informed me it was likely sand or dirt stuck inside. We had actually checked this already but it was not sand or dirt and we haven’t even been to the beach since having this seat! It’s interesting how they default to it not being a problem with their product right away.

I couldn’t return seat as how would I then transport my child to nursery to enable me to work? This would result in time off work and inconvenience to us as a family.

If you bought a premium product such as a Mercedes you would expect a courtesy car when under warranty, I expect this when spending a premium on a car seat. They say they can’t loan seats but I am aware they have done so before for other customers. They could easily test them after they were returned to ensure they were safe to use.

I also haven’t liked their attitude to my issues and felt they’ve been very defensive. I’ve done with a competitor now and wouldn’t buy from them again.

customer service is shocking. sending videos like i honestly could not of done it myself or tried doing this before contacting. says you get warranty with a car seat you really do not they do not replace or help at all. Ive had so many more positive experiences with other retailers. wouldnt bother look elsewhere!

Försökt kontakta företaget i två veckor både via formulär och telefon för att reklamera en bilstol. Inget svar alls och nu har de tagit semester i 4 veckor…

Scam company! Fraud!
I have not received my order, which I placed back in April. You have withdrawn the money, and I received an order confirmation — but no follow-up email, no tracking, nothing!
I was supposed to receive my order no later than today, and you are not responding via email, Facebook, or Instagram!

Har försökt kontakta butiken om mitt köp och retur på alla sätt i snart en vecka. Epost eller forumlär spelar ingen roll, de svarar inte på något. Oseriös butik, handla inte här…

After doing tonnes of research and reading so many reviews and ADAC reports and statistics, I settled on ordering the Axkid ONE 2. Ordered as part of their Black Friday deals and got a prompt delivery which was good. Sadly, through no fault of the seat or the company’s, we couldn’t make the seat work in our car and my partners long legs in the passenger seat. The customer service I received when dealing with this was great. We returned the seat as it was delivered, with all tags and fixtures still in place and we were given a full refund.

Terrible build quality, it’s already broken after only a handful of uses as a secondary seat, my child suffers severe back pain and now they won’t give us a refund. They say that they will only fix it if we send it back in the original box!! TERRIBLE PRODUCT AND WORSE SERVICE! WE JUST WANT OUR MONEY BACK.
•The headrest protrudes about 40mm beyond the backrest, so the child's neck is bent froward, causing discomfort and I assume spinal damage
•The cheaply made plastic side impact bumper broke almost immediately
•The ‘automatic’ headrest height adjuster worked about 3 times on and off and now doesn’t work at all
•The cheaply made polystyrene pads are useless and are already broken- no use in an accident
•The material used for the cover has stretched and already gone baggy after one wash

I am disgusted with the response and I want it rectified otherwise I will be proceeding legally. I am an engineer and am horrified at the terrible quality for something that is so important- the comfort and safety of our children. We bought it for our camper van, as there is no isofix, so now we’re stuck with this awful seat. We have a different seat in our car and it has been washed numerous times, has been used on a daily basis for 2 years and is still in perfect condition. No excuses.

Likte nettsiden, da det var enkelt å sammenligne de forskjellige bilstolene som gjorde det lettere å ta et valg. Gode priser, trygge stoler og kom kjempe fort i posten. Veldig enkelt og fornøyd med både pris og varene!

Not only is the Axkid minikid (2) is a great seat that our child has been extremely comfortable in from the age of 3 to 6, their customer service is excellent. My son lent on the headrest whilst it was extended and snapped the plastic so the headrest was loose. Axkid sent a replacement part very quickly and a video showing how I could easily replace this myself. Very responsive to emails and overall excellent customer service

Compramos una AXKID SPINKID el 26 de noviembre y la silla no sirve para nuestro coche aunque aparece en el listado. Compramos por la confianza en que te ayudan con la instalación y si no, te devuelven el dinero y todo lo que dicen es una MENTIRA. Y la tramitación de las devoluciones, otra mentira.

Les escribí a través de su formulario de ayuda para tramitar ayuda en la instalación/devolución si no nos servía el día 5 de diciembre. Nadie ha contestado jamás. Le reiteré la petición el 11 de diciembre a través de su mail de atención al cliente, al cual sí que contestaron el día 12 preguntándome cuáles eran los problemas de instalación que les expliqué. Y desde entonces ya no han contestado nada, han ignorado todo hasta hoy 18 que escribo este comentario.

La inclinación de la silla más tumbada es sentada para un recién nacido (repito que nuestro coche aparece en el listado como compatible). Y con la silla instalada es imposible usar el asiento delantero porque no te caben las piernas, te dejas las rodillas en el salpicadero y el respaldo va totalmente apretado a la silla (y eso que mido 160). Y que tenemos un SUV, que no es el coche más pequeño del mercado, lo que significa que de ese listado seguramente la silla no valga ni en el 10% de los vehículos.

Cualquier sitio es mejor para tirar 400/500€. No recomendaría la tienda ni la silla ni a mi peor enemigo. La silla está mal diseñada y ellos unos impresentables.

Opålitliga recensioner.

Jag skrev en recension på deras hemsida om deras Axkid one 2 som vi valde att lämna tillbaka till butiken pga den dåliga konstruktionen.
Jag gav den 1 stjärna i betyg och nu efter 3 veckor har dom fortfarande inte publicerat den, ( men andras recensioner efter min har dom valt att publicera.
Det verkar som att Axkid inte publicerar recensioner med lägre än 3 stjärnor på deras hemsida.

Får en att fundera hur många av deras recensioner faktiskt är äkta och inte skrivna av företaget självt.