Balidoc レビュー 

Balidoc からの回答

2026年6月26日

Thank you so much for taking the time to leave such a detailed review. It makes us smile to hear that the whole experience, from booking through to medication delivery, exceeded your expectations. Looking after travellers is what we love to do, and we're grateful you trusted us with your care. We hope that if you ever need any medical care in Bali again, you'll know we're only a few clicks away.

Balidoc からの回答

2026年6月26日

Thank you for your wonderful review. We're so pleased you found the process professional, transparent, and easy to navigate. Continuity of care is incredibly important to us, especially for patients requiring ongoing treatment, so we're glad we could help create a clear plan going forward. Thank you for placing your trust in our team.

Balidoc からの回答

2026年6月15日

Hi Andre,

Thank you for sharing your experience. We are genuinely sorry that you felt unsupported, especially while dealing with anxiety, insomnia, and the stress of being overseas and away from your regular clinic in Australia. We understand that in this situation, 48 hours can feel very long.

We would like to clarify that our free 20-minute consultation is real. It is designed to help patients understand what is medically and legally possible in Bali. In many cases, we are able to guide patients and resolve their request during this free consultation without the need for a paid specialist appointment.

Some mental health requests require extra care, especially when they involve medication categories with stricter prescribing requirements, larger quantities, or limited supporting medical documentation. In these cases, our doctors may need supporting evidence such as a prescription record, medical report, or even a screenshot/email from the patient’s usual clinic before advising on the appropriate next steps.

In your case, our doctor explained that additional supporting evidence would be needed to proceed responsibly. We understand this can be difficult when your clinic is back in Australia and unavailable over the weekend. When this evidence was not available during the call, an online psychiatrist consultation was discussed as an alternative pathway for specialist assessment and guidance.

We also understand your comparison with in-person psychiatrist appointments in Bali. BaliDoc’s service is different from a walk-in local clinic. Our service is online, English-speaking, traveller-focused, and designed to help patients access medical guidance from their accommodation without needing to search for a clinic, arrange transport, wait in person, or navigate the local healthcare system alone.

The fee reflects not only the consultation itself, but also the convenience of online access, doctor availability, English-speaking support, follow-up assistance, coordination, safety checks, documentation review, and the extra care required when supporting international patients. Many of our patients value this combination of convenience, safety, speed, and follow-up support, and feel that it fits the price of the service.

At the same time, we respect that every patient may choose the service that best fits their situation and budget. We are sorry this experience felt frustrating, and we appreciate you sharing your perspective. We hope you were able to get the support you needed.

Balidoc からの回答

2026年6月15日

Thank you so much for your kind words. We are very happy to hear that Dr. Karina was able to help you in such a friendly and professional way.

We will gladly share your feedback with her. It means a lot to our team to know that our service made a positive difference during your stay in Bali.

Wishing you good health,
The BaliDoc Team

Balidoc からの回答

2026年6月2日

Thank you, Amit. We're really glad you felt comfortable bringing your medication questions to us and that everything was answered with patience and care. At Balidoc, no question is too small. Clear, unhurried medical guidance for patients and tourists in Bali is exactly what we're here for. We appreciate you sharing your experience.

Balidoc からの回答

2026年6月2日

Thank you so much, Cayden, and congratulations on your honeymoon in Bali! We're so happy our team could be there quickly on WhatsApp and that the service felt genuinely trustworthy when you needed it most. Hearing that hesitant tourists found Balidoc to be 100% legit means a lot. That trust is something we work hard to earn. We hope the rest of your honeymoon was everything it should be, and we'll be here if you ever return to Bali.

Balidoc からの回答

2026年6月2日

Thank you, Jenny. Quick appointments, no language barriers, and affordable online consultations with medication delivery right to your door. It's great to hear it all came together so smoothly. Making healthcare in Bali genuinely accessible for international visitors is what drives us, and your feedback is a real encouragement. We hope you had a wonderful time in Bali.

Balidoc からの回答

2026年5月7日

Thank you for the feedback, and we're glad the doctor made a good impression. Our service includes an English-speaking doctor, a valid prescription, and medication delivered to your door within hours. For most travellers in Bali, this ends up being quite cost-effective when you factor in the time, transport, and energy that a clinic visit would otherwise take. We also offer a free first consultation for all new patients. We hope to be of help again should you need us.

Balidoc からの回答

2026年5月7日

Thank you so much for your wonderful review, Frederique! We're thrilled to hear that you had a great experience with BaliDoc's online doctor consultation service in Bali. Offering same-day, last-minute appointments is something we're really proud of — we know that when you need medical help while travelling in Bali, every minute counts. We're so glad our doctor was kind, understanding, and thoughtful during your Google Meet consultation. That's exactly the level of care we strive to provide to every traveller visiting Bali. We hope you're well and look forward to being here for you whenever you need us! 🙏

Balidoc からの回答

2026年5月7日

Thank you for the glowing review, Alexander! We're so pleased to hear that your online doctor consultation in Bali was a great experience from start to finish. Clear, professional communication and an easy-to-use platform are cornerstones of what BaliDoc is all about — connecting travellers in Bali with knowledgeable, English-speaking doctors quickly and conveniently. We truly appreciate your recommendation and hope to be of service again should you ever need medical support during your time in Bali. Safe travels!

Balidoc からの回答

2026年5月7日

Thank you for the kind words, Sarah-Jane. We're so glad BaliDoc could give you peace of mind during your holiday in Bali. Getting sick while travelling is stressful enough, and our goal is always to make accessing professional medical care as fast and easy as possible so you can focus on enjoying your trip. We hope the rest of your stay was wonderful and that you're feeling much better.

Balidoc からの回答

2026年5月7日

Thank you for the lovely review, Amanda. We're so pleased to hear that Dr. Bintang provided you with efficient and understanding care, and that your prescription delivery in Bali arrived quickly. We'll be sure to pass your kind words on to him and the rest of the team. It means a lot to us. We hope to be of help again whenever you need us.

Balidoc からの回答

2026年5月7日

Thank you so much for the feedback, Robert, and we're really glad BaliDoc was there when you needed a prescription in Bali. It's great to hear the consultation was clear and that your medication arrived so promptly. We also genuinely appreciate you flagging the booking form experience — that's exactly the kind of feedback that helps us improve, and we've passed it on to our team. We hope your sinus infection cleared up quickly and that the rest of your trip went smoothly.

Balidoc からの回答

2026年5月7日

Thank you so much for the wonderful review, Eva. We're thrilled that Dr. Karina and the whole BaliDoc team could make such a positive difference during your time in Bali. Knowing that your medication was delivered to your accommodation with a tracking link and that you felt well taken care of from start to finish is exactly what we aim for. Your recommendation truly means a lot to us and we hope to see you again, though hopefully in good health!

Balidoc からの回答

2026年5月7日

Thank you for sharing your experience, Ellie. Losing essential medication while travelling can be really stressful, and we're so glad BaliDoc was able to help you get your thyroid prescription sorted quickly and without any hassle. Our doctors in Bali are here for exactly these situations, so you can get back to enjoying your trip with complete peace of mind. Take care and safe travels.

Balidoc からの回答

2026年5月7日

Thank you, Carolyn! That's exactly what we aim for every time — a quick and easy online consultation, a fast prescription, and medication delivered right to your door in Bali. We're so happy it all came together seamlessly for you. We hope you're feeling better and look forward to being here whenever you need us.

Balidoc からの回答

2026年5月7日

Thank you for the kind words, Keryn! We know how stressful it is when a child falls ill, especially while away from home, so we're really pleased we could get the prescriptions sorted so quickly for your son. Getting an appointment and the script within the hour is exactly the kind of efficient, reliable service we work hard to provide. We hope he's feeling much better now.

Balidoc からの回答

2026年5月7日

Thank you so much, Isaac, and thank you for being a returning patient — that truly means a lot to us. It's wonderful to hear that Dr. Karina and the team have consistently delivered for you across multiple visits, from the consultation through to the prescription delivery. The fact that Dr. Karina followed up on her own initiative is a perfect example of the personal care our doctors bring to every patient. We really appreciate your recommendation.

Balidoc からの回答

2026年5月7日

Thank you for the wonderful review, Melissa! We're glad the appointment process was so straightforward and that you got to speak with the doctor face to face within 30 minutes of booking. And having your medication delivered directly to your hotel is always a lovely surprise for our patients! We hope your stay in Bali was fantastic and that you're feeling well.

Balidoc からの回答

2026年5月7日

Thank you, Rob! It's great to hear that your first experience with BaliDoc was a positive one. A knowledgeable, punctual doctor and a clear diagnosis is exactly what we aim to deliver every time. We're also glad the prescriptions were easy to fill at your local apotek. We look forward to being your go-to for medical support during your time in Bali.