Bambookings レビュー 

Luke and his team came and surveyed our new commercial premises, came up with a design, delivered and planted some wonderful Olive Trees, and within the agreed timeframe. Very satisfied!

Bought a beautiful Jasmine plant from Bamboo Kings to replace the one I had in my previous garden. Just moved house so it’s lovely to see a familiar plant and the scent is just gorgeous. I’m returning to buy fruit trees very soon. Luke offers great advice, honest and sensible. My garden is very different to the one I left behind so not sure yet what works and where but I trust Luke to advise me.

4th time edited its honestly like banging my head against a brick wall.Yes you won yr case as I didn't return it .As I said previously I cannot return it as the QR does not work !!! As I said it's in the bin now as no other option .paypal refunded me .Just wanted other customers to be aware that you do not give refunds & it's impossible to return item to you.shocking that you suggest I return it so you can revive it back to life that says it all really !! Goodbye & have a good day responding to your complaints with no empathy what so ever ! Thanks for your response as i said QR code was not accepted at the post office & you shouldnt have to revive it back to life !!! It should have been in good condition when you sent it ..its in the bin now where it belongs ! After writting my review i recieved a response from bamboo king saying they issued a QR code for royal mail .As i tried to explain royal mail do not take parcels of this size so it was a completely wasted journey trying to get a 6ft bamboo plant to the post office .i cannot return the plant with the QR code they sent me .unbelievble that they are not listening.You are welcome to the plant back as its awful wish I could send it back but the QR code is not accepted at the post office as royal mail do not take large parcels.Was told you would send another QR code to return it via parcel force this did not happen .Plant is now in the bin as customer service poor..Ordered a bamboo plant .looked lovely in the photo.arrived with all the leaves in the bottom of the box.tried to return it .sent a QR code for royal mail.Lugged a 6ft bamboo up to the post office only to be told its too big for royal mail. Contacted bamboo kings told me they would sent the correct QR code & would replace it in 4 weeks time.They didn't send QR code.I contacted PayPal who have kindly refunded me as i am a loysl customer.Shocking really that this company can get away with selling such poor quality .I see 24% of reviews are 1 star so I guess I'm just one in 4 who have been mislead by their advertising. Not sure how to attatch photo otherwise would .Would strongly advice to avoid this company .I agree with previous customer root ball chopped in half & not at all as described very dissapointed & company's customer service is poor.

Would highly recommend this company, really good service from the guys there. Excellent family company

Easiest and most reliable bamboo out there! Luke answered all my questions with confidence and knows what he’s talking about. Will absolutely use them again in the future!!

Pretty solid ngl

Recently purchased bamboo for screening from this company. Really helpful advice given, communication was great and plants arrived promptly and in excellent condition. Would definitely use Bambookings for future purchases. Highly recommended.

Luke and co could not have been more professional in the job they did absolutely lovely fellas and will definitely be using Luke again in the future and also recommending to my friends.

Cheers for the hard work

Excellent service and quality of plants, I was offered to see and pick the plants myself, I was shown different bamboo and plants, advised upon what plants would go well together along with information on caring for the plants such as "in the summer only water in the morning when it's cool" and what plants do well in partial shade and full sunlight. I can't praise them another and have to say thank you to them, they really helped me out in a pinch!

Got the olive tree I wanted
Will be buying again

I picked up two beautiful, healthy plants, and they’ve already brightened up my garden. You can really tell the plants are well cared for and grown with love. The staff were friendly, knowledgeable, and happy to offer advice. It’s great to support a small, independent business that puts so much heart into what they do.

Purchased two Bamboo from bamboo king as my usual provider was out of stock. Bamboo arrived boxed and the root was wrapped in a plastic bag. The root had been halved in two like two semi circles so to make two parts. Basically they’re mis-selling and passing off one bamboo as two. Customer service was extremely poor - telling me I have to post this back myself and I have to wait for the returns label to be sent. Wish I had read reviews before spending £60

Sean

Update - no aggressive messages were sent, more lies from Bamboo Kings. You sent a returns label after me asking over and over. The post office refused the parcel due to the size of the box as you wouldn’t arrange pick up. EBay did step in thankfully and refunded me due to the poor condition and state of the bamboo. Avoid this company and check reviews.

Went back and screen shot every bit of communication with Bamboo Kings. Will be posting it to show there was no abusive messages.

Do not use there are far better companies, dishonest about the size of plants,mine were 200mm shorter ,laurel trees were supposed to be 150cm+ as advertised most were 130cm and not the best quality,
They have been sent photos but seem to struggle to read measurements on engineers staff .( I Measured from the ground including the pot)

Great experience. Communication brilliant. Delivery fast and trees were great quality and packaged well! Thanks you!

We ordered 8 Portuguese Laurels in December. The delivery was quick with good customer service allowing us to have the plants delivered on a day that suited us. Unfortunately the tops were broken off 6 of the plants when they arrived and the boxes dented and crumpled in places but other than that the plants were healthy and bushy. They’ve been in the ground a couple of weeks now and are still looking healthy and bushy. The broken off tops are in water to see if they root (which will give us 6 extra plants!) and are also still looking happy and healthy. We would definitely use this supplier again and recommend them.

I bought two bare root phyllostachys bissettii clumps in May 24 for a trough to supply screening, and they’ve grown brilliantly. I wasn’t sure if two were enough so asked for advice and got a quick and helpful response. They were tall when they arrived, and they’ve shot up and thickened out since. And less than half the price of buying a similar size elsewhere. Highly recommended.

Brilliant service and quality trees.
My first time ordering online, certainly won't be my last.
Regards mark

Bamboo kings is has the finest products in the UK.
Well recommend 👌

Our single stem bamboo plants were delivered well after the originally-stated shipping time and no growing instructions were included in the packaging. Despite this, I still left positive feedback on their Ebay sellers page as I was happy to get the plants. What a mistake that was.

Despite watering them three times daily in good potting compost during the hottest June on record, approx one third of the plants eventually died. Please see pictures. Asked for replacements but as it had passed the 30 day period, the owner - Luke Goodall - argued the toss, yet finally agreed to send replacements which had no tracking info and never arrived.

Shocking customer service from start to finish - all this from a company purporting to be a 'family-run firm'. Avoid at all costs or face the same misery we did. I'll look forward to your considered reply here, Mr Goodhall.

Bought their items off eBay. Found out one particular bamboo I'd ordered was invasive and you should not plant it else you might get it over running your garden and beyond, and your neighbours or council may demand you remove every last remnant or get sued. No warning on product page. Owner got angry at my eBay feedback, called me and threatened to sue me for defamation. Go ahead, sue. And when you do, I will reply with a criminal complaint of harassment. Bye