Bath Panel Store Limited レビュー 

Bath Panel Store Limited からの回答

2026年5月27日

Thank you so much for taking the time to share this — we’re really pleased to hear how well everything turned out.

Corner bath panels can be tricky to replace, especially when the original plastic ones are no longer available, so it’s great to know our modern panels did the job. We’re also glad your builder was impressed once fitted — our moisture‑resistant MDF panels are designed to feel solid, look premium, and last far longer than the original plastic panels.

Thank you again for choosing Bath Panel Store and for trusting us with your replacement project. We’re delighted you’re happy with the result.

Bath Panel Store Limited からの回答

2026年5月1日

Thank you so much for taking the time to share this — especially over a bank holiday weekend. We’re really pleased to hear everything went smoothly and that both the panel and installation met your expectations.
We know it can feel like a leap of faith when you’re ordering something as specific as a bath panel, so it means a lot that you chose to go ahead with us. Your recommendation is genuinely appreciated, and we’re glad the finished result was worth it.
If you ever need anything else in the future, we’re here to help.

Bath Panel Store Limited からの回答

2026年4月15日

Very sorry that this has happened, It looks like your order was lost by the workshop. As you understandably could wait any longer I have process a full refund for you.

Bath Panel Store Limited からの回答

2026年4月15日

Im sorry for the mistake with packing your order, I have processed a refund for the missing items this morning. Sincere apologies

Bath Panel Store Limited からの回答

2026年3月16日

Thank you for sharing your concerns. We’re genuinely sorry that you weren’t able to reach us by phone. Our team works from a busy manufacturing workshop with machinery running throughout the day, which can make it difficult to hear incoming calls. This sometimes results in missed calls going straight to our automated message, and we understand how frustrating that must have been.
We want to reassure you that we are a real UK‑based business with a full team handling production, customer service and order fulfilment. Our chatbot is simply there to help when we’re unable to get to the phone — it isn’t the only way to contact us, and we always respond promptly to emails sent to sales@bathpanelstore.co.uk.
Regarding the sale timer, it’s part of our rotating promotional system and not intended to pressure anyone into purchasing. We appreciate your feedback on how this appears from a customer perspective.
We completely understand your caution, and we’re always happy to answer questions directly. If you’d like to discuss anything further or need reassurance before placing an order, please feel free to email us at sales@bathpanelstore.co.uk and a member of our team will get back to you.

Bath Panel Store Limited からの回答

2026年2月25日

Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about your experience and the frustration caused — that’s never the level of service we want for any customer.
We do our best to keep customers updated throughout the process, including sending order confirmations and dispatch notifications as soon as items leave our warehouse. I’m sorry if this didn’t come through clearly in your case. Our phone lines can be extremely busy at peak times, but we always aim to respond to every enquiry as quickly as possible, and it’s disappointing to hear that you felt unable to reach us.
I’d really like to look into your order personally and make sure everything is resolved for you. If you could email us with your name and order number, we’ll prioritise this and get back to you promptly.
Thank you again for your feedback — it helps us improve the service we provide.

Bath Panel Store Limited からの回答

2026年2月2日

Thank you for sharing your concerns — it’s completely understandable to be cautious when researching a new retailer.
Bath Panel Store has been trading for over 13 years and has fulfilled more than 100,000 orders in that time. Historically, we focused on resolving issues directly with customers rather than replying publicly, which unfortunately left some older reviews without responses and created an unbalanced impression online.
At the start of 2026 we made a conscious effort to improve our communication and transparency, which is why you’ll now see us replying to all historical reviews and responding promptly going forward. Every reply is written by our team, and we’re also encouraging more of our happy customers to share their experiences so the full picture becomes clearer.
We’d be very happy to speak with you directly and answer any questions you may have about our products, service, or delivery. You can reach us at sales@bathpanelstore.co.uk — we’d genuinely welcome the chance to show you the level of service we provide every day.
Thank you again for your honesty. We hope we can earn your confidence

Bath Panel Store Limited からの回答

2026年1月30日

H Ed, I received an email from you this morning asking to cancel your order and I refunded it before 12 o'clock today. Please be aware that it may take a few days for it to appear in your account.

Bath Panel Store Limited からの回答

2026年1月30日

Thank you for taking the time to share this, and I’m really sorry to hear about the issue with your 760mm quadrant enclosure. A gap between the doors is certainly not something you should be experiencing, and I completely understand your frustration — especially after trying to reach us without success.
We’ve clearly fallen short in responding to your emails and calls, and that’s something we’re actively working to put right. I’d like to look into your order personally and get this resolved for you as quickly as possible.
Please email us directly at sales@showerdoorstore.co.uk with your order number 1045/061025/48, and we’ll prioritise your case. If you’ve already sent photos, feel free to resend them so we can review the alignment issue and arrange the appropriate replacement or solution.
Thank you again for bringing this to our attention — we’ll make sure this is sorted for you.

Bath Panel Store Limited からの回答

2026年1月23日

Hi Emily, we dont seem to have any info about missing parts from your order, please email sales@bathpanelstore.co.uk with your order number and we will get that sorted for you immediately.

Bath Panel Store Limited からの回答

2026年1月30日

Thank you for sharing your feedback, and I’m really sorry to hear you had difficulty reaching us. That’s not the experience we want anyone to have, whether they’re a customer yet or not.
We’re a UK‑based business and we certainly don’t want anyone feeling they can’t get in touch. We’ve recently been reviewing and updating our communication systems, and it’s clear from your comment that we still have work to do.
If you ever do need anything from us, you can reach the team directly at sales@bathpanelstore.co.uk, and we’ll make sure your message is picked up.
Thank you again for highlighting this — it helps us improve.

Bath Panel Store Limited からの回答

2026年1月23日

Our Bath Panels are made from moisture resistant MDF and like all MDF panes they can bow in certain environments and conditions, we always recommend that the panels are acclimatized and then fixed back firmly to a frame or battening, this ensures the panels are secure and remain straight when fitted. I Hope that helps, if you need any further info please contact us on sales@bathpanelstore.co.uk

Bath Panel Store Limited からの回答

2026年1月30日

Thank you for taking the time to share this, and I’m genuinely sorry for the experience you’ve had. A delayed delivery followed by unanswered messages is understandably frustrating, and it’s clear we haven’t met the standard of communication you should expect from us.
Your refund request should have been acknowledged promptly, and the fact that you felt you had no option but to refuse delivery shows how much we need to improve our response times. We’ve been reviewing our customer‑service systems recently, and feedback like yours highlights where those improvements still need to happen.
I also want to reassure you that we are a UK‑based business operating several specialist stores, and we take every customer issue seriously. You’re not being ignored — your messages simply haven’t been picked up as they should have been, and that’s on us.
If you can email us directly at sales@bathpanelstore.co.uk with your order details, we’ll prioritise your refund and make sure this is resolved properly.
Thank you again for raising this. Your feedback helps us put things right.

Bath Panel Store Limited からの回答

2026年1月30日

Thank you for taking the time to share this, and I’m really sorry for the difficulty you’ve had reaching us — especially when your fitter is already on site. You shouldn’t be dealing with a warped panel, and I completely understand how frustrating this must be.
It’s clear that our phone and email response times haven’t met the standard you should expect, and we’re actively working to improve this. I’d like to get this resolved for you as a priority.
Please email us directly at sales@bathpanelstore.co.uk with your order details and the photos you mentioned, and we’ll make sure this is picked up urgently so we can arrange a replacement or the appropriate next step.
Thank you again for bringing this to our attention — we’ll get this sorted for you.

Bath Panel Store Limited からの回答

2026年1月30日

Thank you so much for taking the time to share your experience — it really means a lot. We’re delighted to hear that your made‑to‑order bath panel was exactly what you needed for your refurbishment, and that the delivery and packaging met your expectations.
We know that some of the negative reviews can be off‑putting, so we truly appreciate you giving us the opportunity to show what we aim to deliver every time: clear communication, careful manufacturing, and reliable delivery.
If you ever need anything else in the future, we’re always here to help. Enjoy the finished bathroom!

Bath Panel Store Limited からの回答

2026年1月30日

Thank you for sharing your feedback, and I’m genuinely sorry for the inconvenience this caused — especially with guests due to arrive. We completely understand how frustrating it is when plans depend on a delivery date and things don’t go as expected.
In this case, we weren’t able to meet the courier schedule for your location, and rather than keep you waiting any longer, we issued a full refund straight away. I appreciate that this still disrupted your plans, and I’m sorry for the time you feel was wasted.
We’re reviewing our delivery processes to prevent situations like this in the future, and your comments help us improve. If there’s anything further you’d like us to check or clarify, you’re welcome to contact us at sales@bathpanelstore.co.uk.
Thank you again for your feedback.

Bath Panel Store Limited からの回答

2026年1月30日

Thank you for taking the time to share such a detailed review. We’re really pleased to hear how happy you were with the bath panels — it’s great to know they arrived on time and that your builder rated the quality so highly.
That said, I’m genuinely sorry about the issue with the toilet seat and the lack of communication around it. That’s not the level of service we aim to provide, and I completely understand your frustration after waiting three weeks with no update. Your refund request being handled through PayPal shouldn’t have been necessary, and we’re reviewing our processes to make sure situations like this don’t happen again.
We really appreciate your feedback — both the positive and the critical — as it helps us improve and deliver a more consistent experience across all products.
If you ever need anything in the future, you’re welcome to reach us directly at sales@bathpanelstore.co.uk.

Bath Panel Store Limited からの回答

2026年1月30日

Thank you for taking the time to share your experience, and I’m genuinely sorry for the difficulty you’ve had reaching us. This absolutely isn’t the level of service we aim to provide, and I understand how frustrating it must feel when you’re trying to place an order and can’t get through.
We’re a UK‑based business manufacturing and supplying made‑to‑measure bath panels, and we certainly aren’t a scam. It’s clear from your comments that our communication systems haven’t worked as they should for you, and that’s something we’re actively addressing. Our phone and chat systems have recently been updated, and we’re working to ensure enquiries are picked up promptly and routed to the right team.
If you’re still open to it, I’d really like to look into your enquiry personally and get this resolved. You can reach us directly at sales@bathpanelstore.co.uk, and I’ll make sure you receive a proper response.
Thank you again for highlighting this — feedback like yours helps us improve.

Bath Panel Store Limited からの回答

2026年1月30日

Thank you so much for sharing your experience — we’re delighted to hear that everything arrived safely in Northern Ireland and that the panels, plinth and fitting kit were exactly what you were hoping for. It’s great to know the quality and packaging met your expectations.
We understand that some of the negative reviews can be worrying, so we really appreciate you giving us the chance to show what we aim to deliver every time: well‑made products, careful packaging and reliable delivery.
If you ever need anything else in the future, we’re always here to help. Enjoy the finished bathroom!