Bath Panel Store Limited レビュー 

Bath Panel Store Limited からの回答

2026年1月30日

Thank you for taking the time to share your feedback, and I’m genuinely sorry to hear about the difficulty you had reaching us. No one should feel unable to get a response, and I completely understand why you chose to go elsewhere.
It’s clear from your comments that our phone, email and chat systems didn’t work as they should, and we’re actively reviewing these channels to ensure enquiries are picked up promptly. We never want anyone to feel ignored, and your experience shows we have improvements to make.
If you ever decide to give us another try, you can reach the team directly at sales@bathpanelstore.co.uk, and we’ll make sure your message is handled properly.
Thank you again for highlighting this — your feedback helps us improve.

Bath Panel Store Limited からの回答

2026年1月30日

Thank you so much for sharing your experience — we’re really pleased to hear how happy you are with your bath panel. It’s great to know everything arrived quickly and exactly as expected.
We understand that some of the reviews can feel worrying, so we truly appreciate you giving us the chance to show the level of quality and service we aim to deliver every time. Hearing that you’d use us again means a lot.
Thanks again for your order and your kind feedback. Enjoy the finished bathroom

Bath Panel Store Limited からの回答

2026年1月30日

Thank you for taking the time to share this, and I’m really sorry to hear that your bespoke bath panel arrived damaged. That’s not the standard we aim to deliver, and I completely understand your frustration — especially after sending photos and not receiving a response.
Your message should have been picked up promptly, and it’s clear we’ve fallen short here. I’d like to get this resolved for you as a priority.
Please email us directly at sales@bathpanelstore.co.uk with your order details so we can review the photographs and arrange the appropriate replacement or solution as quickly as possible.
Thank you again for bringing this to our attention — we’ll make sure this is put right.

Bath Panel Store Limited からの回答

2026年1月30日

Thank you so much for taking the time to share such a detailed review. We’re delighted to hear that your custom‑fit P‑shaped bath panel and installation went smoothly, especially after the difficulty of finding a replacement for an older MFI setup.
It’s great to know that the communication, service and installation all met your expectations — and even better to hear that the finished result looks stronger and better than the original. That’s exactly what we aim for with our made‑to‑measure panels.
We really appreciate you giving us the chance despite the mixed reviews you’d seen. Feedback like yours helps reassure others and means a lot to the whole team.
If you ever need anything else in the future, we’re always here to help. Enjoy the refreshed bathroom!

Bath Panel Store Limited からの回答

2026年1月30日

Thank you for taking the time to leave a review — we’re really pleased to hear your panel arrived within 7 days and that you’re happy with both the product and the ordering process. We appreciate your feedback and are glad everything went smoothly for you. Enjoy the finished result

Bath Panel Store Limited からの回答

2026年1月30日

Thank you so much for such a brilliant and detailed review — it genuinely made our day. We’re delighted to hear that your bespoke panel solved the awkward layout issues and that it fitted perfectly once your husband finally got round to installing it!
Custom measurements can feel a bit fiddly, so we really appreciate the effort you put into getting everything accurate. It’s great to know the panel arrived well‑packaged, on time, and that the final result looks even better than expected.
Thank you again for choosing us and for sharing your experience in such a lovely way. Enjoy the refreshed bathroom — it sounds like it was well worth the wait!

Bath Panel Store Limited からの回答

2026年1月30日

Thank you for taking the time to share such a detailed account of your experience. I’m genuinely sorry for the delays, the lack of communication, and the frustration this caused — especially over what should have been a straightforward order.
Your toilet seat should have been delivered within the timeframe originally given, and when manufacturing delays occurred, you should have received clear and timely updates. It’s also unacceptable that your follow‑up emails weren’t picked up and that you felt your only option was to escalate through PayPal. I understand how disappointing that must have been.
We have been reviewing our customer‑service processes, and it’s clear from your feedback that we still have work to do. While we do manufacture many items to order, that doesn’t excuse the communication gaps you experienced.
I’m glad PayPal were able to refund you, but I’m sorry it reached that point. Your comments are taken seriously, and they help us improve the way we handle orders and support customers.
If you’d ever like to discuss this further, you’re welcome to contact us directly at sales@bathpanelstore.co.uk.

Bath Panel Store Limited からの回答

2026年1月30日

Thank you for taking the time to share this, and I’m genuinely sorry for the experience you’ve had. You should never be left without a response after receiving a sample and confirming the colour — especially when you’re ready to place an order. That’s clearly not the level of communication we aim to provide.
Your messages should have been picked up promptly, and the fact that you only received replies when contacting us from a different email address shows there’s an issue we need to investigate and fix. I completely understand why this felt like a waste of your time.
If you’re still interested in going ahead, please contact us directly at sales@bathpanelstore.co.uk with your drawing and sample reference, and we’ll make sure it’s handled properly. Either way, thank you for highlighting this — your feedback helps us improve our processes and avoid situations like this in future.

Bath Panel Store Limited からの回答

2026年1月30日

Thank you so much for taking the time to share your experience. Curved baths with uneven floors can be tricky, so we’re really pleased to hear the panels arrived in good condition, within the expected timeframe, and that you were able to achieve a great final result.
It sounds like you both put in a lot of effort to get the fit just right, especially with the cutting and adjustments, and we’re glad the panels gave you the solution you needed. We also appreciate your suggestion about providing more fitting guidance for customers who are new to this kind of installation — that’s really valuable feedback and something we’ll look at improving.
Thanks again for your order and your kind review. Enjoy the refreshed bathroom!

Bath Panel Store Limited からの回答

2026年1月30日

Thank you for taking the time to share your experience, and I’m genuinely sorry for the frustration and inconvenience this has caused. Receiving a damaged panel is unacceptable in itself, but not being able to reach us afterwards only adds to the stress — especially when you’ve tried multiple times over a two‑week period.
You should always receive a timely response when reporting an issue like this, and it’s clear we fell short. This isn’t the level of service we aim to provide, and your feedback highlights areas we need to urgently improve.
I understand how worrying it is to feel out of pocket while trying to resolve a problem, and I’m sorry it reached the point where you’ve had to involve your bank. If you’re willing, please contact us directly at sales@bathpanelstore.co.uk with your order details so we can review the damage report and ensure the appropriate resolution is put in place.
Thank you again for bringing this to our attention — your comments help us address the gaps and improve the experience for future customers.

Bath Panel Store Limited からの回答

2026年1月30日

Thank you for sharing your feedback, and I’m genuinely sorry to hear about the difficulty you experienced when trying to arrange a return. You should never feel ignored, and it’s clear from your comments that we didn’t respond as promptly as we should have.
I understand how frustrating it is to have to involve your card provider to resolve the issue, and I’m sorry it reached that point. We’re reviewing our returns and communication processes to ensure situations like this are handled quickly and directly in the future.
If you’d like us to look into your case further, you’re welcome to contact us at sales@bathpanelstore.co.uk so we can make sure everything is properly resolved.

Bath Panel Store Limited からの回答

2026年1月30日

Thank you for taking the time to share your experience, and I’m genuinely sorry for the frustration this has caused. Receiving only one of the two panels is unacceptable, and the long wait that followed — along with unanswered emails and calls — is not the level of service we aim to provide.
Your missing panel should have been resolved promptly after you first contacted us, and I completely understand why you feel the issue isn’t moving forward. We’re reviewing what went wrong here, as communication gaps like this are something we take seriously and are working hard to improve.
If you’re willing, please email us directly at sales@bathpanelstore.co.uk with your order details so we can prioritise this and get the missing panel issue resolved as quickly as possible.
Thank you again for bringing this to our attention. Your feedback helps us address these problems and improve our service.

Bath Panel Store Limited からの回答

2026年1月30日

Thank you so much for sharing your experience — we’re delighted to hear that the custom curved panel turned out to be the right solution and a far more cost‑effective option than replacing the entire bath. Curved models can be tricky when the original manufacturer isn’t identifiable, so it’s great to know we were able to help where other stores couldn’t.
I’m really pleased the service felt speedy, the installation went smoothly, and that the team took the extra steps to make sure the colour was perfect before going ahead. That attention to detail is exactly what we aim for.
We truly appreciate your feedback — and we’re glad you’re happy with the final result. Enjoy the refreshed bathroom!

Bath Panel Store Limited からの回答

2026年1月30日

Thank you for taking the time to share your feedback, and I’m genuinely sorry to hear about the condition of the panels you received. Lumps or bubbles under the surface are absolutely not acceptable, and you should never have received anything below the standard we aim to deliver.
I’m also sorry for the difficulty you’ve had trying to reach us. Your emails and calls should have been picked up promptly, especially when you’re trying to report a quality issue and request a refund. I understand how frustrating it is to feel ignored, and this is something we are actively working to improve.
If you’re willing, please contact us directly at sales@bathpanelstore.co.uk with your order details so we can review the issue and arrange the appropriate resolution as quickly as possible.

Bath Panel Store Limited からの回答

2026年1月30日

Thank you so much for taking the time to share your experience — we’re delighted to hear how well everything went. Custom bath panels with boxed‑in pipework and angled cuts can be tricky, so it’s great to know the panel arrived quickly, fitted perfectly, and looks fantastic in place.
We really appreciate you giving us a chance despite the mixed reviews you’d seen. It’s also good to hear that the order updates and email communication helped reassure you along the way.
Thank you again for your recommendation — it means a lot to the whole team. We’re glad you’re so happy with the result and would be more than happy to help again in the future.

Bath Panel Store Limited からの回答

2026年1月30日

Thank you for sharing your feedback, and I’m genuinely sorry for the difficulty you’ve had trying to reach us. You should always receive a response when you need support — especially regarding a return — and it’s clear we didn’t meet that expectation here.
We understand how frustrating it is to feel stuck without a clear returns process, and we’re reviewing our communication channels to ensure enquiries are picked up promptly.
If you’re willing, please contact us directly at sales@bathpanelstore.co.uk with your order details so we can resolve this for you as a priority. Thank you for bringing this to our attention.

Bath Panel Store Limited からの回答

2026年1月30日

Thank you for taking the time to share your experience, and I’m genuinely sorry to hear how disappointed you were with the hinge you received. You should never receive a product that feels below the standard described, and I understand how frustrating it is when the quality doesn’t match your expectations.
I’m also sorry for the difficulty you’ve had trying to reach us. Your calls, messages and return request should have been picked up promptly — especially when you’re trying to arrange a refund. Not being able to get through is unacceptable, and it’s something we are actively working to improve.
If you’re willing, please contact us directly at sales@toiletseatstore.co.uk with your order details so we can review the issue and arrange the appropriate resolution as quickly as possible.

Bath Panel Store Limited からの回答

2026年1月30日

Thank you for taking the time to share such a detailed account of your experience. I’m genuinely sorry for the frustration this has caused — especially when you cancelled well within the 24‑hour window stated in our terms.
Your cancellation email should have been acknowledged promptly, the order should not have been dispatched, and you certainly shouldn’t have had to refuse delivery or chase repeatedly for a response. The partial refund you received clearly doesn’t reflect the circumstances you’ve described, and I understand why you feel let down.
We’re reviewing what went wrong here, as communication gaps like this are unacceptable and not the standard we aim to provide. If you’re willing, please contact us directly at sales@bathpanelstore.co.uk with your order details and your original cancellation email so we can reassess this properly and work toward a fair resolution.
Thank you again for highlighting this — your feedback helps us address these issues and improve our service.

Bath Panel Store Limited からの回答

2026年1月30日

Thank you for taking the time to share such a detailed review. I’m really sorry to hear about the condition of the plinth on arrival and the poor packaging you described. A product should never arrive with water damage, and the packaging should certainly not leave it exposed or able to move around — that’s not the standard we aim to deliver.
I’m also sorry that the construction of the plinth didn’t meet your expectations. While some of our vinyl‑wrapped products are coated on the front face only, this should have been clearer in the description, and I understand why the difference compared to your previous panel felt disappointing.
Your feedback on both packaging and product clarity is extremely valuable, and we’ll be reviewing these areas to prevent similar issues in future.
If you’re willing, please contact us at sales@bathpanelstore.co.uk with your order details so we can look into this properly and arrange an appropriate resolution.

Bath Panel Store Limited からの回答

2026年1月30日

Thank you so much for such a thoughtful and detailed review — it really means a lot. I’m delighted to hear that the replacement panel arrived quickly and that everything worked out smoothly after the initial packaging issue. Your understanding and patience were genuinely appreciated.
It’s great to hear that you managed the installation yourselves and achieved such a fantastic result. Building a frame with flexible MDF and battens is a smart approach, and I’m glad the panels helped bring everything together.
Thank you again for your kind words and for recommending us so strongly. I’m really pleased you’re happy with the finished look — enjoy the refreshed bathroom