Battersea レビュー 

268
TrustScore 5段階評価の4.5

4.3

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

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5つ星のうち5の評価

Very accurate information about our rescue dog so we knew what to expect and things she might be worried about. They keep in touch and are there for support. Very pleased how she has settled in and th... もっと見る

5つ星のうち5の評価

I rehomed a wonderful cat on 5th June 2026. We have become firm friends and although I haven’t had him long, I wouldn’t be without him now. The staff at Battersea were very knowledgeable and kind (par... もっと見る

5つ星のうち5の評価

We recently adopted our new cat last week and she's absolutely adorable. We have to say the staff at Battersea are truly amazing and went above and beyond, in ensuring the special day was a memorabl... もっと見る

企業が回答しました

5つ星のうち5の評価

We are so impressed with the level of thought and care put into the rehoming process. From the application form to taking our beautiful Danny home, we felt supported every step of the way. The staff... もっと見る

企業情報

  1. チャリティー

当該企業による記述

Battersea is here for every dog and cat, and has been since 1860. For 160 years, we've gone from one home in London to three rescuing and rehoming centres across the country and have cared for over three million vulnerable animals.


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4.3

優良

TrustScore 5段階評価の4.5

268件のレビュー

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4.3

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5つ星のうち5の評価

I think they are doing a good job

I think they are doing a good job. The other reviews should snore more money if they want things to be better

2024年1月24日
自発的なレビュー
Battersea ロゴ

Battersea からの回答

Hi Jay, thank you for your review. We will always do everything we can to be here for every dog and cat.

5つ星のうち5の評価

Choose Battersea

After Dogs Trust refused to take our Chihuahua because she has a heart murmur not requiring medication.. Old Windsor were really helpful and understanding. Very happy with the whole quick process of giving our dog up for adoption. Sad day but I know she will be in good hands. Thanks so much for making it stress free for us. Receptionist was lovely too!

2024年2月15日
自発的なレビュー
Battersea ロゴ

Battersea からの回答

Hi Laura. Thank you for your kind words. We are glad that our team at Battersea Old Windsor were able to support you through the process of giving up your dog. Our non-selective intake policy is at the heart of everything we stand for. We treat each animal on a case-by-case basis and will always do everything we possibly can to give them the best chance of a happy future.

5つ星のうち5の評価

Enjoyable Adoption Service

Battersea’s Brands Hatch centre provided an easy and enjoyable adoption service. A telephone interview, a few emails and a property check resulted in us taking Sherbet home the same day we visited!

2023年3月9日
自発的なレビュー
Battersea ロゴ

Battersea からの回答

Hi Ben. We're so glad to hear that our amazing team at Battersea Brands Hatch were able to match you with Sherbet! We wish you both all the best.

5つ星のうち1の評価

Making it far too hard for good and…

Making it far too hard for good and experienced dog owners to adopt shelter dogs from Battersea.

They don't seem to care about good owners and good people...

Basically if you've got a garden, you're in and go to the top of any waiting list.

Becomes more a garden test than an owner of great love and experience who has for decades managed to walk and exercise dogs to long and fulfilling lives without the "magic garden".

Always seemed to me that having a garden is a very good excuse for owners to not take their dog for a good exercise every day. Years ago, I got my first dog from Battersea......won't be bothering again.

Their loss...and a dog who could have been loved to within an inch of it's life misses out.

2024年1月13日
自発的なレビュー
Battersea ロゴ

Battersea からの回答

Hi Steve, we're sorry to hear you're unhappy with our rehoming process. Each animal is assessed when they come to Battersea to find out what they are like and what sort of home, lifestyle and environment would best suit them, and our rehoming criteria are tailored to suit the needs of each animal. We use all the information you give us to match you up with a dog that we think would be best for you and your home.

If you live in a home without access to a garden, it doesn’t necessarily mean we won’t be able to find you a dog, but we want to be honest that it’s likely to take much longer. Many of our dogs will need to live in a home with a garden to give them the best possible quality of life. If you would like to discuss this further please e-mail info@battersea.org.uk

5つ星のうち1の評価

I'd love to know why Battersea is…

I'd love to know why Battersea is listing a 3 month old Bullmastiff puppy as only being suitable for homes where children are over 13 years old? I've never known such nonsense! I am an experienced BM owner, my recently departed 10.5yo Bullmastiff lived with my 8yo son since we brought him home from hospital aged 2 days old, she loved him from day 1 and as with most Bullmastiffs, was as gentle and loving as could be with him.
I'd also love to know why they're claiming another dog is a Bullmastiff when it clearly is a crossbreed. White and black and feckled like markings on a Bullmastiff's face sets alarm bells ringing! Who is writing these awful listings?!

2023年12月26日
自発的なレビュー
Battersea ロゴ

Battersea からの回答

Hi Carol. Each animal is assessed when they come to Battersea to find out what they are like and what sort of home, lifestyle and environment would best suit their individual character. Our rehoming criteria is tailored to suit the needs of each animal. When an animal comes into a new environment, they need time to settle in to their new home and get used to their new family. Sometimes, young children can be disruptive and can have an impact on how well they settle in. Depending on their character, some animals will be better suited to sensible older children who will be respectful with their interactions and able to give them the space they need.

5つ星のうち1の評価

Appalling

Appalling
Do not touch this place with a barge pole. Hostile reception. Wanted to adopt a cat but shall pay to buy a new one. No wonder they have to put the cats down. Disgraceful

2023年12月1日
自発的なレビュー
Battersea ロゴ

Battersea からの回答

Hi Ros. We're very sorry to hear that you have had a bad experience at Battersea. We'd like to find out more so that we can try and resolve any issues – please contact info@battersea.org.uk so that we can look into this.

5つ星のうち1の評価

The way they do things now is like they…

The way they do things now is like they don’t want you to rehome a cat. You can’t meet them now. You can’t just go there anymore and have a look. Now on the website the different centres don’t even come up. It’s not what it used to be like. It’s like you are told you have to have this one. I was so keen on leaving them my house in my will but not anymore. I don’t know who I will leave it to now. Cats Protection League is all that’s left. My mum recently needed a new cat. She always went to Battersea and she hates the new process so much, she gave up and went to CPL instead. Change your ways Battersea!!!

Not what I said. Mum wanted a cat from you. Her last 3 cats have come from you. She doesn’t want to be matched. She wants to meet them and then choose. To be told you can only meet this one and then hear nothing for weeks. It’s hopeless and she gave up. Went to Cats Protection League instead. Your website now, you can’t even see what cats at each centre as you changed it. I can’t see how you manage to rehome anything now. I wanted to leave you my home. Totally changed my mind after recent experiences. No one wants to be told you can only view this one!!! Taking on a pet for 20 years…. You want to choose it.

2023年11月2日
自発的なレビュー
Battersea ロゴ

Battersea からの回答

Hi Donut, we're sorry to hear you're unhappy with our rehoming process. Each animal is assessed when they come to Battersea to find out what they are like and what sort of home, lifestyle and environment would best suit them, and our rehoming criteria are tailored to suit the needs of each animal. We know that Battersea’s centres have always been a popular visitor destination, and the main reason for that is our wonderful dogs and cats. Whilst we’re always keen to show off our wonderful rescue animals, we have found that it can be stressful for our dogs and cats to have visitors regularly looking in and wandering around. This is why we now instead offer tours at our London centre, available to book through our website.

5つ星のうち5の評価

Excellent support when adopting Copper

My experience with Battersea when adopting Copper has been amazing the excellent communication and advice from all the staff has been exceptional including the veterinary nurse the additional needs like the food package along with the security blanket has made the process not stressful for the cat or myself. Also the amazing foster Mum who had some brilliant advice and answered all my questions.

2023年10月7日
自発的なレビュー
Battersea ロゴ

Battersea からの回答

Hi Nikki, thank you so much for sharing your rehoming experience. We're so glad that you found our advice helpful. It's always of the upmost importance to us that our animals and owners have everything they need to settle in well. We wish you and Copper all the best!

5つ星のうち5の評価

Amazing

Such lovely caring people and made George (cat) their priority, to ensure he was well and been to the Vets before he came home.
We had a handover from the foster carer which was so helpful to settle George in.
Shaun from Battersea Communities was amazing and kept us up to date on the re homing and was and still is on hand for any questions we may have.
Thank you so much Battersea from 2 Happy humans and a very happy George.

2023年10月12日
自発的なレビュー
Battersea ロゴ

Battersea からの回答

Hi Mr Glover, thank you for your review. We're so pleased to hear that George is settling in well, and that our fantastic team have been able to help you along your rehoming journey.

5つ星のうち5の評価

All the staff with whom we came into…

All the staff with whom we came into contact,from those "manning" the car park to the vet,were very helpful, friendly and professional.
Little kitten Frieda has been given a great start to her life. It is an anxious time re-homing a rescue animal but we came away feeling supported and reassured we could contact the team at any time afterwards. THANK YOU ALL

2023年10月9日
自発的なレビュー
Battersea ロゴ

Battersea からの回答

Hi Jane, we're so glad that you felt supported and reassured during your rehoming process. We hope that you and little Frieda are very happy together.

5つ星のうち5の評価

Really friendly staff

Really friendly and helpful staff who have been so great throughout the rehoming experience. Would definitely recommend Battersea and choosing to adopt a rescue pet.

2023年9月30日
自発的なレビュー
Battersea ロゴ

Battersea からの回答

Hi Lauren, thank you for sharing your experience. We're so pleased that our wonderful team were able to help you.

5つ星のうち5の評価

Jazz Hands !

I've just adopted my cat Jazz from Old Windsor and it was a brilliant experience, everyone was lovely and I really felt they wanted him to have a new home and be contented

2023年9月21日
自発的なレビュー
Battersea ロゴ

Battersea からの回答

Hi Julie, thank you so much for your review. Making sure our animals find the loving home they deserve is so important to us. We're so glad that Jazz is settling in well.

5つ星のうち1の評価

Upset potential rehomer

Some polices need to be reviewed and updated. Wanted to rehome and indoor only cat but was declined as I didn’t have a cat flap with 24-hour access to the outside. There is not need for an outside access for an indoor only cat as it can be very dangerous for those breeds! Can’t believe they think it’s better for cats to stay in a shelter in cages rather than chill on a sofa with a family. Very disappointed

2023年9月22日
自発的なレビュー
Battersea ロゴ

Battersea からの回答

Hi AK, as a rule we do not generally rehome cats to live entirely indoors and require potential homes to have outside access to a garden or other form of outside space. It’s important for the welfare of the cat that they have the opportunity to explore outdoors. There are some exceptions to this for cats with specific medical conditions, and we treat each case individually. If you would like to discuss this further please e-mail info@battersea.org.uk.

5つ星のうち5の評価

Helpful and knowledgeable.

Very helpful and knowledgeable which helped us choose the right cat rather than the nervous one which we originally thought about rehoming.

2023年9月10日
自発的なレビュー
Battersea ロゴ

Battersea からの回答

Hi Marion, thank you for sharing your experience. We're glad that we were able to help match you with the right cat for you.

5つ星のうち5の評価

Fantastic experience

Everyone from reception to the nurses were so kind and understanding.The accomodation for the cats was very clean and comfortable.The love for the cats was very evident

2023年9月10日
自発的なレビュー
Battersea ロゴ

Battersea からの回答

Hi Pauline, thank you for your review. Making sure our animals get the care and love they deserve is of the utmost importance to us.

5つ星のうち1の評価

Stopped my monthly payment as I was…

Stopped my monthly payment as I was being pestered by a consultancy firm asking me to pay more. This firm was costing them £10’s of K’s so don’t need my money.

2023年9月11日
自発的なレビュー
Battersea ロゴ

Battersea からの回答

Hi Mr Patchet, we're sorry to hear this. As a charity, we rely on the generosity of the public to continue to fund our vital services helping dogs and cats and the people who care for them, and we value every single donation. If you do not want to receive a call from us, please contact our Supporter Services team on 0300 323 1216 between 10am-4pm or email them at fundraising@battersea.org.uk, who will be happy to fulfil your request. Thank you for supporting rescue animals everywhere.

5つ星のうち5の評価

Amazing Battersea as always

I have just rescued my 4th Battersea dog. I cannot thank the staff at London & Brands Hatch Centre enough for all the hard & rewarding work they do. It’s good to know that my dogs have had a great start with Battersea before they came to me. Have only had my Cookie for a week now and she has settled so well after a bad start for her. Thank you again Battersea you are an amazing rescue centre.

2023年9月5日
自発的なレビュー
Battersea ロゴ

Battersea からの回答

Hi Karen, thank you for giving Cookie and your three other Battersea dogs such a loving home! We're so glad that Cookie has settled in well.

5つ星のうち5の評価

The experience was fantastic and the…

The experience was fantastic and the process was good and I would recommend anyone to get a dog from Battersea the dog we got has settled in well

2023年9月3日
自発的なレビュー
Battersea ロゴ

Battersea からの回答

Hi Kim, we're so happy that your new dog is settling in well. Thank you for sharing your experience with us.

5つ星のうち5の評価

Love Battersea…

Battersea are an amazing charity and the process from start to finish was excellent. We saw three cats and were told all about them, background, behaviours etc. We chose our cat and took him home the same day. I would definitely recommend them for rehoming and our cat Spock has settled in nicely to our home.

2023年8月17日
自発的なレビュー
Battersea ロゴ

Battersea からの回答

Hi Emma, thank you so much for your review. We're pleased to hear that you had a great experience rehoming Spock. Making perfect matches is so important to us!

5つ星のうち5の評価

Delightful & Fulfilling Experience

Working with Battersea Cats & Dogs was an absolute delight.

My new companion, a senior cat called Smudge, could not be a more perfect fit for me. I've never met a more affectionate cat, and she has enriched my life exponentially.

The volunteers went out of their way to accommodate me and took excellent care of Smudge in the meantime.

2023年8月9日
自発的なレビュー
Battersea ロゴ

Battersea からの回答

Hi Christine, we're so pleased that our incredible rehoming team were able to match you with Smudge.

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