Miscommunication on the item description. One person tried to charge us for returning order mixup.Lost order at one point Another fixed it, so frustrating. Seemed that there were different departments... もっと見る
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Great website, great support over the phone and lots of parts and equipment upgrades. Delivery was as expected. Thank you!
企業が回答しました
Dwane, Thank you for the exceptional service during my visit yesterday. I’m from Wisconsin, and every year when I come to Ottawa, Capital BBQ is a must-stop destination. You and the team alway... もっと見る
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Undoubtedly what made this event memorable was Chef Michael’s personality and energy level. He is fantastic! If he brings the Weber Grill Academy back next summer we will be attending again, and br... もっと見る
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企業情報
Capital BBQ (BBQing.com) について
当該企業による記述
Capital BBQ, proudly operating as BBQing.com, has been making “Backyard Heroes” since 1988. Based in Ottawa, we are Canada’s largest and most trusted destination for barbecues, smokers, outdoor kitchens, pizza ovens, griddles, fireplaces, patio furniture, and related parts and accessories.
For over 35 years, our family-run business has combined expertise, quality, and a passion for barbecue culture to help people create unforgettable moments around food and fire. Whether you are a weekend griller, a competitive pitmaster, or a homeowner designing your dream outdoor space, Capital BBQ delivers the products, knowledge, and support to make it happen.
We proudly carry the industry’s most respected brands:
Napoleon, Broil King, Weber, Traeger, Pit Boss, Louisiana Grills, Kamado Joe, Big Green Egg, Blackstone, ENO Plancha, Crown Verity, Urban Bonfire, Stoll Industries, Berlin Gardens, DCS, Lynx, Jackson Grills, Perlick, Hestan, Oven Brothers, Ooni, Alfa Forni, Blues Hog, Dekko, Dizzy Pig, Everdure, Fireboard, Halo, HPC, IR Energy, Solaira, Jealous Devil, Looft, Meat Church, Masterbuilt, Neso Grill, Pitmaster Choice Pellets, Regency, Solus, Solo Stove, Solaire, Smokeware, Spiceology, ThermoWorks, TrueFlame, Wellspring, Whiskey Bent BBQ, Xylo, Yoder Smokers, and Ted Reader.
Every brand we offer is carefully tested in our own grilling kitchen to ensure superior performance, reliability, and long-term support.
At Capital BBQ, service goes beyond sales. Our passionate team includes barbecue experts, certified technicians, and Kansas City Barbecue Society judges who provide personalized advice, dependable after-sales care, and expert support for many of the products we sell. Through BBQing.com, we ship from coast to coast, offering the convenience of e-commerce with the confidence of a specialty retailer. Customers benefit from our lowest-price guarantee, flexible financing, reliable nationwide delivery, and easy pickup or assembly options.
Those in the Ottawa/Gatineau region can also explore our expansive showroom, where products are displayed in real-life settings for inspiration and guidance.
With decades of experience, unmatched product depth, and a dedication to customer satisfaction, Capital BBQ continues to be Canada’s number one choice for premium gas grills, charcoal BBQs, pellet smokers, outdoor kitchens, fireplaces, patio furniture, and barbecue accessories.
Our promise to you
当該企業による記述
- We're committed to our customers!
- From expert advice to dependable after-sales care, our promise is simple: treat every customer right and help them shine at home—we create Backyard Heroes.
- Quality you can trust
- Every grill, smoker, and outdoor product we carry is chosen for performance, reliability, and lasting value.
- Trusted across Canada
- For over 35 years, families nationwide have trusted us for fair prices, fast delivery, and expert support.
Lowest Price. Guaranteed.
Shop confidently—if you find a lower price in Canada, we’ll match it, hassle-free.
At Capital BBQ (BBQing.com), your peace of mind comes first. Our Best Price Guarantee means if you find the exact same item at a lower price from an authorized Canadian retailer, we’ll match it—so you always get the best deal.
How it works
- Share proof of the lower price (photo, screenshot, or URL).
- Item must be identical (brand, model, colour/finish, size/features), new, and in original packaging.
- Competitor must be an authorized Canadian retailer, advertising in CAD, with the item in stock.
What’s not eligible
- Clearance, refurbished, open-box, auction listings, marketplace/warehouse club pricing, private quotes, limited-time bundles, or coupon-stacked offers.
- Items not sold and shipped by an authorized Canadian retailer.
We keep comparisons fair by accounting for shipping and handling where applicable. Questions? Our team is happy to help—because we create Backyard Heroes, and that starts with great value and great service.
連絡先
12 Grenfell Crescent, K2G 0G2, Nepean, カナダ
- 1-800-606-7879
- support@bbqing.com
- bbqing.com
Free Shipping on $999+ Orders
4.6
優良
3038件のレビュー
ネガティブなレビューの 90％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Joe was very helpful.
2025年6月25日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review! I will be sure to share your kind words with Joe! Happy Grilling!
Accurate and prompt order
2025年6月25日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review! We appreciate you supporting our local family business. Happy Grilling!
Excellent service
Excellent service, quality and price. All with smooth quick delivery. All around exceptional customer service and quality.
2025年6月25日
Capital BBQ (BBQing.com) からの回答
Wow Thank you so much for your amazing review! We appreciate your kind words and you taking the time to leave us the review! Thank you for supporting our local family business. Happy Grilling!
Fantastic customer service which…
Fantastic customer service which facilitated me getting my items despite logistical challenges. Really appreciate the help
2025年6月23日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review Gillian! It was such a pleasure helping you. Happy Grilling!
It took 2 months to get my order for…
It took 2 months to get my order for Weber burner tubes. Way too long! On the plus side, they were the correct parts and work great.
2025年6月11日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review, Ted!
We sincerely apologize for the delay with your order. Unfortunately, the manufacturer occasionally provides incorrect ETAs, which can affect our ability to deliver on time. We truly appreciate your patience and understanding, and we're grateful to have you as a customer.
Happy grilling! 🔥
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review!
We truly appreciate your kind words and feedback. We're sorry about the shipping cost — we always do our best to keep it as low as possible. Unfortunately, carrier rates are fairly consistent across the board, and outside of our control.
Thank you again for your support — it means a lot to our small family business!
Our experience was great
Our experience was great. Our order arrived fast and was exactly what we wanted
2025年6月19日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us such an amazing review! We appreciate you supporting our local family business very much! Happy Grilling
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review! We appreciate you supporting our local family business so very much. Happy Grilling!
Quick delivery! Canadian company!
Quick delivery of my Napoleon Prestige 500 BBQ, and then a second delivery of the drip tray liners.
We're happy that we found a reliable Canadian company to order from!
2025年6月12日
Capital BBQ (BBQing.com) からの回答
WOW — Thank you so much for the amazing review!
We truly appreciate your kind words and support. I’ll be sure to share this with our entire team — it means the world to us. Thank you for supporting our local family business.
Happy Grilling! 🔥🍔
quick service and price
2025年6月19日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us such an amazing review! We appreciate you supporting our local family business very much! Happy Grilling
Super bon service et livraison rapide
Super bon service et livraison rapide! Merci à toute l’équipe 🙂
2025年5月26日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us such an amazing review! We appreciate you supporting our local family business very much! Happy Grilling
Items where stock when ordered
Items where stock when ordered, but BO at shiping 2 weeks delay
2025年6月18日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review. We are extremely sorry for the delay with your order. We appreciate you supporting our local family business. Happy Grilling
Good command
2025年6月18日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review! We appreciate you supporting our local family business so very much. Happy Grilling!
Best BBQ company in Canada!!
My grills came quickly. They were wrapped well and the shipping was seamless. This company does an excellent job at everything they do!
Thank you!!
2025年6月17日
Capital BBQ (BBQing.com) からの回答
WOW, David – thank you SO much for your kind words and for taking the time to leave us a review!
Your feedback truly means the world to us, and I’ll be sure to share your message with the entire team — this kind of comment is exactly what we strive for!
We’re so grateful for your support of our local family business.
Kind regards,
Kathleen
Really love the new BBQ we purchased…
Really love the new BBQ we purchased from capital BBQ, the customer service was excellent and quick to respond to all our questions. Highly recommended.
2025年6月12日
Capital BBQ (BBQing.com) からの回答
WOW — Thank you so much for the amazing review!
We truly appreciate your kind words and support. I’ll be sure to share this with our entire team — it means the world to us. Thank you for supporting our local family business.
Happy Grilling! 🔥🍔
Everything was great
Everything was great. The only issue that we had was the waiting period from the time we order the product to the time we received it. It was almost a month by the time we received it.
2025年6月2日
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us a review!
We sincerely apologize for the delay with your order. Occasionally, our manufacturers experience setbacks that are unfortunately out of our control. We truly appreciate your patience and continued support.
Happy grilling!
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us such an amazing review! We appreciate you supporting our local family business very much! Happy Grilling
The best of the best — La crème de la crème
Excellent company, with excellent products. I have been shopping at this company for years. I have always been satisfied with their products and services they provide, prior and post sales.
The best of the best!
2025年6月16日
Capital BBQ (BBQing.com) からの回答
WOW — Thank you so much for the amazing review!
We truly appreciate your kind words and support. I’ll be sure to share this with our entire team — it means the world to us. Thank you for supporting our local family business.
Happy Grilling! 🔥🍔
Capital BBQ (BBQing.com) からの回答
Thank you so much for taking the time to leave us such an amazing review! We appreciate you supporting our local family business very much! Happy Grilling
Great experience.
I was looking online at the bbq I wanted. BBQing.com had the best price. After reading some reviews, I thought I would try them. I found they not only had the best price but also great customer service and delivery. Thanks so much. I highly recommend this company.
2025年6月13日
Capital BBQ (BBQing.com) からの回答
Thank you so much for leaving us an amazing review. We appreciate you supporting our small business. Happy Grilling
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