Bendigo Bank レビュー 135

If you love wasting your time, this is the bank for you!

Not able to complete basic banking tasks online. Any time you need to get through to them, expect to spend an hour on hold.

I went into the branch to update my surname following marriage. They were unaware of their own processes and I had to advise them how to do something based on advice I received via the phone call. "Let me check that" "Oh you're right!"

Branch staff member asked how long it took me get through the phone, then advised that if I call the branch it will be much quicker to get answers.

Next time something came up, I called the branch, and they said they could not assist and I had to call the main line.

Name change not reflected correctly in my accounts. Emailed once to rectify, no reply. Emailed second time, still no reply.

On a separate occasion, charged $2.50 to deposit money at the post office despite the bank being listed as free service with Bank@Post. Sticky hands off please.

Now changing banks. Thank goodness.

Called the back to help my aunty whose son recently died. We were looking to reset her online banking PIN.

I advised the Kiwi lady that I was her nephew and I would be helping my aunt. The lady was very rude in how she told me that I cannot assist my aunt at all because I'm not listed as authorised representative in the account. My aunty, who was confused (and obliviously so) then proceeded to ramble and start talking about how she wanted a card with a PIN (things we did three days ago) and talk about how she doesn't want online banking etc. As all my aunt's relatives live interstate, we are now unable to help my aunt and everything is now going to be up to my confused aunt to do in person.

Now, I understand that the bank has to follow the law, but the lady we talked to was very rude and aggressive. This message could have very easily been delivered in a friendly and professional manner.

Very poor customer service. Staff unable to assist with simple requests. Poor security regarding personal information and banking details. Would not recommend this bank.

A happy Bendigo bank customer. I have been with them from 2022. My account is with the Dural branch. The bank manager and staff were very helpful. I didn't need to call customer care at all. I can straight away reach to the manager. No waiting on the customer care line. The transfer from NAB to Bendigo was seamless. The rates are always better. No issues at all.

Purchased an item online.Their was a limited amount of this item so payment had to be received within 24hours to lock in the order.Bank delayed my payment,went to the bank next morning asked them why this was delayed and to please pay it?Lied straight to my face,told me it was the merchant that would be delaying not them.Found this strange,why would the seller delay the payment.so I rang the merchant.firstly they don't have the ability to control the payments between 2 banks.They can cancel the order but not delay payment.Why would they delay payments even if they could.Ive also received 5 phone calls all up from them which is borderline harassment I think.Reason given was to see how Ive been since opening my acc.So caring of them.Didnt think to ring my partner when her acc was slowly being emptied by some scum bag in th uk.So I missed out on my item as the payment did not clear for 48 hours.looking for a new bank.

It has been really disappointing to keep discovering ways in which as an Adelaide Bank customer I am disadvantaged by the transfer of their internal computer systems to Bendigo Bank systems. As a customer I should not have any problems but all there have been are problems after problems. Very sad for a community based bank.

This Bank has become a joke, gone is the community values with this bank... My wife received a letter who we've banked with for over 25yrs to tick a box to say she doesn't pay tax in the uk. she has had to have major surgery so letter was overlooked. So now this bank with dictator values has blocked our account from being accessed. with no notification other than 1 letter and a 14 day deadline. how can a bank like this in australia do this, are we now living in a dictaor society. You have her phone number, you have her email so I find YOU a joke what you rely on one letter to notify her. Its a joint account so why im I blocked form my account??? JOKE

After applying for an unsecured loan, they treated the entire process like it was a secured loan, made me get insurance for a car I didn't have and kept me on the leash for a week before telling me that my finances aren't good enough and that they would be at a loss if they lent to me. They had preciously told me that there was no reason I should be denied. I have full time employment, adequate savings, and get paid well for what I do. An actual joke.

Great environment good service very helpful lady's makes a good bank always so polite good feeling very happy.

I opened a debit card account online with a balance of $100. My intent at the time was to change banks, lucky for me that never happened. Over a period of 10mths my balance went down to $0 due to fees. I did not use the account, ever. Not once.
I then proceeded down the long and frustrating path of closing the account. The central number 1300-236-344 is a total scam. I regularly called the number, waited for an hour before they disconnected me. There is NO human on this line, full stop. I then called a branch and was told I need to come into a branch personally to close my account. The closest branch was miles away and would take considerable effort to get there. I am so disgusted with Bendigo Bank's lack of empathy for it's users. DO NOT USE BENDIGO BANK.

So I stood in line for 25 minutes to deposit some funds at the local Bundaberg branch. Only one teller working & she was a trainee. She was held up with another customer with heaps of paperwork.
There were two other employees who sort of swanned around going in & out of offices etc but not acknowledging the line up of customers...not even a nod.
When I finally was served I casually mentioned the hold up only to met with a shrug & a thousand yard stare. Guess we're just the dopey customers paying their salaries. You'd think they'd have a deposit atm... nope, no such luck.
Bendigo used to a happy go lucky place but now it's all bushranger beards, badly done tattoos & bugger all customer service.

None of their customer service phone number works, no call back feature, no one answers their emails. Very poor customer service. I have tried calling 4 days straight and on the phone at least 30mins each day.. no answer at all.

I have been a faithful and loyal customer of Bendigo Bank since I was a child (mum signed me up originally) and I loved the community feel and genuine customer service back in the day, but the experience I had today has fully put me off and I will be looking to change banks for the first time ever (am now 35).
After calling the 1300 number because I recently transitioned to a new phone and apparently had too many Bendigo apps across my devices (leading to me not being able to do the authentication process and access my accounts at ALL), I was told the queue was long and to opt for a call back which I did. I was then waiting for at least an hour before I got a call back, only to find I had been put back on hold. But hang on, you called me?! After 5 mins waiting on hold, a lady answered and I had to do all the standard verification and identity questions which was fine and I ticked those off, but I was then asked to confirm a recent transaction and the exact amount, date etc. Problem was, I couldn't access my account online or via an app and had to rely on my memory which was vague and apparently not good enough for them. Instead of considering another way to verify that I am actually the account owner, they said that I had failed their process and had to go to a branch instead. I told them I can't access any transactions because I don't have the ability to authenticate my log in and I said do they consider that? And all she could say was that I would have to go to a branch. It was today (a Saturday) and branches don't open until Monday. So they have left me high and dry with ZERO care in the world. What if I was in a crisis situation? Why don't they have other back up verification processes before denying you access? They have completely denied my access to my accounts for the weekend, and I don't think it is right or good enough. Very frustrated and disappointed to say the least.
The system has been developed to reduce scammers, but it is not designed to support the ACTUAL customers. The customer service rep was cold and pretty robotic too. Not good enough Bendigo...

Unresponsive and untrustworthy

Waiting on hold for 1hr plus to speak with a consultant.

Bendigo Bank does not deserve any awards for customer service, their hold wait time made me want to use a cheese grater on my knees. Over an hour on hold for an e-banking query wasted my time and i should be compensated for that waste, please hire enough staff to reflect the demand on service, you are a large company not a small fish and chip shop! It is simply not good enough (wish I could give them zero stars)

Accounts were transferred by Bendigo from Adelaide bank. However the transfer was badly handled, important details like tfn were not transferred and we have lost a lot of money. A terrible experience, the customer service was appalling. I wish I had read all the bad the reviews first so I could have avoided them.

We had a small Mortgage $100k for 12 months and the experience is awful, rude staff when you finally get to talk someone. Trying to discharge mortgage from Title what a nightmare, after sending numerous messages/emails and No reply on the phone again, been on hold 20 minutes no sign off being answered.

On the 24th July, 2025 I was reappointed Enduring Power of Attorney by a close family member who unfortunately had to be placed in a Nursing Home due to the onset of Dementia and their inability to look after themselves.

I was enduring Power of Attorney with his wife for many years but it ceased to be upon the death of his wife as we were joint Power of Attorney’s and our Power of Attorney is no longer valid and therefore requiring a new Power of Attorney.

As the family member due to their Dementia is now incapable by Law of appointing a new Power of Attorney this task was carried out by the appropriate Government authority during a tribunal whereby all effective parties were involved I was reappointed Power of Attorney.

My initial contact with the Bendigo Bank with regard to the control of the family member’s bank account in August, 2025 so I could ensure continue payment to the Nursing Home would not be interrupted and there were sufficient funds in this account. As I already have control of his other Bank Account this would enable me to transfer the required funds into the Bendigo Bank Account for the Nursing Home to draw on as required.

It became apparent very early by discussions with the Bank that their acceptance of my Enduring Power of Attorney is going to become an issue so I began with a verbal complaint in early September, 2025 followed by a written complaint in early December, 2025. After considering the length of time that had passed and the inaction of the Bank to make any attempt in resolving the situation accept for the fact of by notifying me that I lived in another State.

As the Bendigo Bank is an Australian wide Bank and my investigations concluded that my residential address could not and should not impede on the recognition of my ability to act as Power of Attorney.

To date the Banks only correspondence with me is to inform me that I live in another State and to advise that they are in the process of addressing my complaint. On three occasions there is a different case reference number possibly indicating there has been three independent case managers. Their last correspondence was in early February, 2026 advising they have received my complaint in February, 2026 whereas the written complaint was in fact received by the Bank in early December, 2025

To date I have received no valid explanation as to why my Power of Attorney is not accepted (I had no problem with another bank). I do not know what the problem is nor have I been advised why there are lengthy delays in resolving this issue.

I am now in a position whereby I am responsible for the family member’s wellbeing and future financial security and I have no way of knowing who is drawing from this account and the amount of this account even though by law I am the responsible person.
He also has a Credit Card which has no outstanding money on it and I need to cancel it as the Bank has charged him $60 for having it

Given the delays and lack of information as to why my Power of Attorney is not accepted I am left with no option to draft up a letter to the Australian Financial Complaints and address it to every Government Department and Agencies and eventually the Media.

Absolutely love the Bendigo Bank Seddon branch. I have tried all the big 4 banks and the service is terrible, and then I found Bendigo Seddon branch who know me and are so efficient and friendly.