Bendigo Bank レビュー 135

My experience with this bank was the most negative I've ever had. Their staff engaged in what I consider misleading and unethical practices, and then falsely reported the details of our conversation. This isn't just bad customer service; it's dishonest.

Bendigo bank froze my account one day before I was to fly to Istanbul. No warning. When I asked them why they froze my account they said it's because I didn't respond to them Wether I was working overseas. Im not sure why they thought i was working overseas, this is not possible. Bendigo Bank said they had been trying to contact me for months. This is a lie, I have no record of them contacting myself. In addition, I still have not recieved an explanation or compensation for the flight I missed. I have evidence of missing flight and evidence they never contacted me and still haven't. Banks are a scam and Bendigo bank is not the community bank.

They should not have the keys to a petty cash tin let alone be running a bank. I changed address and notified Bendigo Bank well in advance that 2 accounts would need updating. A business account was closed down by them before I could withdraw funds prior to deregistration. They sent the notification to the old address. They sent replacement credit cards for a personal account to the old address. When I queried this they said the address had been updated but the statements still show old one. They could offer no explanation. Now I'm wasting my life trying to speak to someone.

This is a bank that hates customers

Most disgusting bank i have ever dealt with. Someone took money out of my bank, rang them and told hard luck and cancelled my card. 2 days latter Friday night lock my account can't get access to any money to get food.rang 3 times to try and sort it. 1.5 hours each time just to talk to someone. got know where in the end was told my account closed and no longer deal with me. Most sgit service and bank have ever come across.PLEASE DONT DEAL WITH THEM. I DONT OWE THEM ANYTHING JUST SAVINGS ACCOUT WITH THEM

My App worked fine for about 18 months then it suddenly stopped working. Says it cant connect to the internet. MY ING Bank App works fine and I can do Google searches no problem but no - Bendigo Bank keeps telling me that my phone is the problem. So what's the problem? They don't know. Useless.

Absolute shite service never been on hold for less than and hour , they block your card for no reason. Take days to return calls from the local branch , closed for lunch and on and on. The worst service out of all the dog banks ..hope they go broke !

My 89 Year Old Mother had $95,000 stolen from her by her Daughter.
She generated a Fraudulent Power of Attorney document to remove my mother's money from Westpac.
She then Trasferred it into a Bendigo Bank account without My mother's knowledge until she found her balance was zero.
I hired a Lawyer and we found the money to be at Bendigo Bank.My sister had already spent $9,000!!
My Mother was Hospitalised due to her rapid decline of health through stress and shock so much so she broke her hip a 2nd time and spent 5 to 6 weeks in Hospital.I spent months aiding her recovery.Happily she's much better and happier now.
That's due to almost all her money being recovered.
Long story short Bendigo Bank Returned the money back to mum and even gave her $8,100 back of the $9,000 spent and it wasn't their responsibility.They were victims of My Sister so they didn't necessarily have to pay back the spent money,but they paid the absolute maximum you could get.
To be Clear it was the Templestowe Branch in Melbourne who did the hard yards and they had absolutely no obligation to do so.
Their customer resolution team were very receptive and determined to Resolve the issue pending evidence which I had literally pages and pages of.They were brilliant too and had never met me thus far as they were in Adelaide.Cudos to them as well!!
Westpac on the other hand were irresponsible and aloof about the whole issue.
I will always Bank with Bendigo Bank
Never Westpac also Bendigo Bank pays FAR HIGHER INTEREST.
Any complaints about them are often the Clients issue and expecting things that aren't possible or they miscommunicate or mislead.
I've learnt plenty and being 100% clear and %1000 Honest gives excellent results.
Highly recommend and especially if you're in Doncaster or Templestowe area try them.Awesome people!!!

We did our Home Loan with Bendigo Bank through a broker and now we are selling and purchasing a property and financing with another bank. Bendigo will not assist you if you went through a broker and the settlement process is an absolute nightmare. They have had our Discharge form since the 1st April but are refusing to go to settlement. They are completely incompetent and I would never recommend them to anyone.

BENDIGO BANK.......The bank gave me misleading information. I called up the TELLER and asked him if there were any charges if I made a deposit at the post office. He said he wasn’t sure, but he also said that the bank never charges any money on deposits. I made a deposit at the post office and I was hit with the fee. The bank refused to reverse the fee. I was very upset because I went out of my way to go to the post office when I could have finished with depositing at another bank.Staff are not competant. they just want you to open an account and then they dont care

while I write this I’m on hold, have been for 40 minutes trying to inform them of a scam on my account.
Bendigo were a fantastic small bank now they are just like the big four, don’t listen to their sales pitch
My suggestion avoid avoid avoid.
There must be a better alternative.

It's a deadly bank

App and internet banking not able to make transfers. The one job it had and it failed. On hold for 42 mins and counting trying to get this critical billed paid.

I like that the benigo bank stands for ie a Community bank and have been a member and shareholder for over 10 years , but there e-banking is appauling . To access my accounts I have to have a e-phone and an app for bendigo banking.If I want to access my accounts on my computer or tablet I have to recieve a message on my phone to say yes this is me. OK. This I can do, but if I want to access my accounts on my phone I have an error message and cannot see my accounts. I have disabled my VPN and I have re- installed the app to no avail. This is so frustrating, when e-banking should make life far simpler

I have been dealing with the Bexley Branch and they are absolutely amazing. Nothing is too hard for them to resolve. If you miss good old fashion service from people who want to go that extra mile - then this is the Branch I would recommend to anyone. And by the way, their Platinum credit card is incredible value with outstanding features that surpass my previous Citibank Platinum credit card. Seriously, if you live anywhere near this branch, get in and enjoy the service!

I tried to send money via western union to my wife in thailand , bank stopped transfer , then told me when i rang them i and in a romance scam , then the stopped my payanyone ( payanyone is only in australia ) and i send money to my daughter and also pay into my othet bank my house loan .
Total idiots , i have bern married to my wife in thailand over 2 years .
These are the idiots in this bank , run from these a/holes

Absolutely terrible bank and customer service to deal with , this bank is always upside down and seems confused with their customer service , they are always training staff , long endless queues , they seem to have high staff turnover after all … particularly from one lady working there ( she is always stressed out and seems to cherry pick customers when offering customer service) … asked the same lady that I wanted to apply for a home loan , with a quick glance she said I wasn’t eligible for it ( x2 times) , after a few week I got a home loan with another bank. Then I asked to apply for a credit card , she said they were understaffed and I should probably do it myself , then I asked her after few weeks if I could get exchange some international notes ( in great condition ) but folded in my minimal pocket , she refused! She lied and said they were soiled! I have pics of them… And she accused me of being disrespectful to her… I would NOT recommend this bank! Terrible and very amateurish on all regards

I went the bank to put money in and it wouldn't deposit, so I asked why, and they said I would get a call that day. That was 3 weeks ago. I even sent them a message asking for information. Still nothing. So I went to the bank and they handed me a letter saying they had closed my account and kept the money in it. No reason why, absolutely no communication whatsoever. So unprofessional and no customer service at all.

I tried to get a home loan from them. They made countless mistakes and I sent them 40 emails and countless phone calls to follow up. It was approved three days before the settlement. If I hadn't made those follow-ups, the settlement would definitely be missed. The consultant refused to provide any progress update all through the process.

I lodged a complaint with them and they came back saying "We have done nothing wrong" and refused to apologize.

I then lodged a complaint with Australian Financial Complaints Authority. They speedily paid $2000 to settle it!

Worst bank in the history of all banks. Never dealt with a more useless bank in my life. (Won’t even let me access my money) DONT EVER OPEN AN ACCOUNT WITH BENDIGO

So people with a Bendigo Up account can just steal your money and Bendigo can't do anything even though they have the identity of the thief... bloody useless. So I guess people who lose money will just get their own account and steal it back off someone else. Great system!