Bendigo Bank レビュー 135

If your looking for a bank that you can contact and talk to absolutely MOVE on minimum of an hour just to speak to someone all the time.

On hold for 45 mins.... I'm a loyal customer... Well was!!!

Customer service is a joke.

Lift your game or loose customers

I used to be a huge advocate of Bendigo Bank You know when it was built by communities funding their branches!! I am so fed up Twice now I have tried to contact the 1300 number for help to access my online account. As I can not log in via my laptop all of a sudden since I activated my mobile app. (ARRGH BAD Decision that was). I need to pay bills and check if money has come in ASAP. Today 11/02/26 I phoned to speak to someone at Bendigo. Previously I waited to speak to someone(three days ago) and it was ages, so today I made the choice to get a call back. that was at 13:21 it is now15:26 and I still have not had a call back. I am now again on the phone(yet again having been told they are so busy), I chose to wait rather than have a call back. THIS IS DISGRACEFUL WAY TO TREAT YOUR CUSTOMERS as if my time is any fecking less important than your obviously under staffed call centre! I tried my branch who are awesome but they can not help me so I have no option but to wait and wait and wait WTF love being angry frustrated waiting all the while listening to this debacle of customer service expounding their awesome services. How most trusted by farmers and NO 1 Legendary customer service in some awards for 2025. WHAT A JOKE seems to have stopped! What a disgrace that the CEO and MANAGEMENT have fully lost the plot! I will be removing the app of my phone as its a nightmare.
I had been on the phone over 30 mins the second call when finally I had the call back(I know its not the employees fault poor people they must be coping so much frustration and anger! bad management), HOWEVER imagine after waiting almost 3 hours for the call back and they do you are placed on HOLD!!! for five minutes! SERIOUSLY I was not happy.
So the person was lovely seems my password is no longer valid on my computer. I attempted to say I could not log in with the mobile password on my laptop either. In the end basically I gave up.
A phone call a while later after I had been attempting to create a new password on my laptop having deleted the app, only to be told I NEEDED TO CREATE THE NEW PASSWORD ON THE MOBILE APP!! ARRGH and of course other option to ring the number back or go to branch.. (which by now had closed) I get this phone call from the person I had been speaking too, she rang me addressed me by name and then told me I needed to provide ALL my security questions again you know dob, address, bra size. I think its about 6 or questions. I being rather fed up say NO you rang me you, You accepted it is me, and YOU were the person who verified it was me and my details were OK! ( I know and when not fed up and rational understand that its needed because the employees can only access the information by following the computer prompts), I was not in any place to go through it all again, and basically after being told if my tone did not change she would hang up on me, (can’t blame her but HEY YOU CALLED ME KNOWING I WAS ALREADY FRUSTRATED BEFORE THE ISSUE HAD BEEN RESOLVED! Having spoken to me previously).
So before I fully lost it and I had not been abusive just loud and frustrated. I hung up. Again I am so sorry for the call centre help staff who must be copping this every day.

The Bendigo Bank app went down - tried to log in and got a blank page, unable to access my accounts, I thought it was a problem with my computer so uninstalled then re-installed their app - still couldn't access my account, spent a total of 1 hour 32 mins waiting for my call to their 1300 no. to be answered to be told they couldn't verify my identity after correctly answering 4 questions: my name, my date of birth, my address and how many accounts I had with them and what type of accounts they were. Rang my local branch and was told they were aware of the blank page problem and they had no idea when it would be fixed. Why has Bendigo Bank not notified their customers of this issue? This is not the only issue I have with this bank but I have signed a "Deed of Forbearance" document that forbids me from detailing my experience as a guarantor for a family member.

Appalling service following the Adelaide Bank/Bendigo Bank merger.
Our mortgage account was transferred from Adelaide Bank to Bendigo Bank and the experience since has been unacceptable. The login details provided to log into their app after the transfer didn’t work so I needed to call for assistance - 1+ hour before I got through. Now, my fixed term is expiring & to re-fix I have to call the bank. Another 1+ hours. Then they need to identity check my mother (who is also on the loan) - she missed the call, so had to call them back (another 1+ hours before she got through). Failed the last question of the identity check as when asked for her address she accidentally provided the mortgaged property address. They refused to go further, so we travelled to a branch (45 minutes). Once completed there, we couldn’t just finalise the documents at the branch - but have to call the bank again to confirm we have completed the verification so they can issue the documents electronically.
I refuse to waste any more time & will be moving my home loan at the end of the fixed term to Horizon Bank (good local bank & offering a better fixed term rate).
Adelaide Bank was so wonderful & easy to deal with, such a shame it morphed into this.

Wish I could give them no stars.
My wife opened an account we transferred cash into it. We then made an online payment and they froze the account without contacting us.
We contacted them they told us the account was suspicious we went through all the info they advised they would review it.
Nearly 2 weeks later and trying to contact them being left on hold or cut off with no return calls we are still trying to get access to her account.
Worst bank we have ever had the misfortune of dealing with.

Dreadful! never got hold of anyone, multiple attempts to contact them to set up my mobile banking which has taken hours and hours of my time..giving up again, still have no access to my mortgage account. This is by far the worst bank I have ever dealt with.

Absolutely unacceptable service following the Adelaide Bank → Bendigo Bank merger.
Accounts were transferred from Adelaide Bank to Bendigo Bank as part of the merger, and the experience since has been nothing short of disastrous.
Call wait times are consistently over 1.5 hours. This was understandable for the first few weeks, but it has now gone on for months. If you choose to merge banks, you have a responsibility to staff appropriately and support customers through the transition. That clearly hasn’t happened.
There have been incorrect payments taken from accounts, cards set up against the wrong accounts, and complete administrative chaos. We previously had one card with Adelaide Bank and were sent three cards by Bendigo Bank due to their own errors. New cards had to be reissued again because they were incorrectly linked.
Today alone, this is the fifth phone call attempting to resolve ongoing issues:
First call: on hold for over an hour, then the call was cut off
Second call: over 1.5 hours on hold, still no one to speak to
This level of service is unacceptable for any financial institution, let alone one handling people’s money. Poor planning, poor execution, and zero regard for customers’ time.
Do better.
Or take this as a warning: take your money elsewhere.

Shocking service ..no service trying to speak to customer service on line. Waited an hour no sign of call being answered. I wanted to deposit an inheritance with them..a large amount of money. OMG ridiculous . No way am I going to deposit with this bank who treats its customers with no respect.

I have been a happy customer banking here for in-between 10-20years now without a single complaint until less than 6months ago when for whatever reason ,it changed it's business model from making banking as convenient as possible for its customers to nothing short of a fascist regime/dictatorship type of deal where they dictate what we can and can't buy with our money but dont even notify customers of the sudden drastic rule changes until they PERMINANTLY disable your ability to send money IN ANY OUTGOING transfers either with osko or direct transfers to bsb account numbers which if that wasn't making my life more difficult, then they blocked my ability to shop online..what have nazis suddenly taken over the bank or something. Reading the other reviews here ALOT of people have the same issue and they have left us all no other choice but to take our business to a different bank. I have never seen such a large and successful business be really going out of there way to commit suicide by forgetting the most obvious rules to making money is to attract customers not just pointlessly force loyal customers to go to your f&*king competitors!!! And that's the very least you could have at least even given one warning notice informing of your random decision of changing your rules on a whim to have at least given us the chance of avoiding pissing off a good chunk of your customers no because you just decided that you have you're in prejudice against cryptocurrency well I guess you decide to that no one else is allowed to purchase crypto apparently for our own protection of course. A rush to the branch today quickly with your every cent before they decide that's a take out cash either for my own protection.Not like you would have EVER Reimbursed a single cent worth of funds lost by ANYONE that got themselves scammed by crypto so why punish everyone who's to stupid to listen to the all important DYOR *OR DO YOUR OWN RESEARCH * THAT Is literally written crypto and stockmarket site . If they more productive to just refuse old banking services to all stupid people is from patient from what I was saying stupid people will always find a way to get scammed whether it's crypto old believing some ridiculous email they receive stating that they're actually related to the king is f****** Nigeria and we're waiting to release a billion dollar trust account over to you you just need to pay the balance of you know 20 grand or something and able to receive it if you're stupid enough to go for that you deserve to be scammed it's their own problem maybe they actually learn some common sense maybe they don't. I highly doubt that the people with the larger balance bank accounts would have been traded the same way but my PC fortnightly pension 1200 simply isn't enough to even bother with wanting our low income business.You have no idea the added stress and day to day living difficulties this bulls$%* has added to my already hard and stressful life im going though already ,like my homelessness difficulties over the last 12months and new medical issues just to name a couple ..I can't wait to see your share value crash once you have alienated enough customers and sent them to your direct competitor banks i will find that such a satisfying outcome and I hope your own banks treat you as bad.

Used my card to pay for something online which apparently breached the banks terms and conditions so my account has now lost features such as payid and I cannot transfer money using the app or e-banking to anyone. The only way I can access my own money is with a card at an ATM or in a branch. I live way out of civilisation so the bank has screwed me for doing something i didn't know about and without any warning. Going to branch this week to close both my accounts.

Wodonga:Waited 20 min. 1 operator working while 4 others walked around. Couldn't help with enquiry because I didn't have physical licence despite electronically available. Teller then rude in responses. Need to update technology processes.
Went to Albury, very helpful, able to use electronic ID.

great bank but the app is woefull won'work and if it does won't do the same thing twice
need to get some help from anyone except who ever designed the oneb they have

I have been waiting 45 minutes on their line to report a potential fraud. Plenty of time for fraudsters to continue to defraud.
While I am waiting I am continually told to treat bank staff with respect while I am being treated with total contempt. No advice on how long I will wait or call back option.
I would change banks but they all seem to be as bad as each other.

90 minutes and counting on their HELPLINE! Here is a tip-EMPLOY more people to handle queries. After the shutdown and merge from Adelaide bank there was bound to be problems. As a Adelaide Bank customer for more than 20 years my experience with Bendigo is woeful.

The Adelaide Bank to Bendigo Bank transfer of accounts has not happened without issue obviously as I am unable to get into my account, unable to change anything online and unable to get through on the phone. Not happy. Definitely wouldn't recommend them to anyone wanting to set up an account

Trying to open an account. Apparently only certain staff are qualified to open new accounts. Local branch has a staffing issue. Bank actually expected us to drive to another town an hour away! We suggested providing our identification documents to the local branch for verification and dealing online or by phone with the other office but they refused this very reasonable request. Very unhelpful and a poor showing. Zero customer service.

In the past two weeks, I've been stuck trying to transfer and pay at a checkout multiple times and I'm fed up with not being able to use the e-banking. This is getting beyond a joke. I love banking with you guys but I'm now looking at changing banks. I'm sick of not being able to access my money and pay bills because there's always an issue.

Bendigo have so far been an excellent alternative to the big 4 for small business. Easy to contact with direct phone numbers provided, despite not being a big customer, and a level of support similar to that of what it was like 15 years ago with the ANZ.

After explaining that my debit card doesn’t work in most places in Indonesia, their team investigated and obviously found no fault with their card. All the terminals are faulty and the internet keeps dropping in and out apparently! Their offer of compensation as a good will offering! which was made very clear that it wasn’t an admission of guilt but because I had a bad experience is laughable! I will be changing banks. Clearly a resolution team not capable of resolving anything. Shame on you BENDIGO BANK!