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I used this as proof of travel to withdraw foreign currency at the bank. The itinerary issued by Best Onward Ticket was delivered successfully, but when I checked it on the airlineâs official website, it showed as âPendingâ because the payment had not been completed.
When I contacted them, they told me this was normal and refused to issue a refund. However, a âPendingâ ticket like that can easily be created by anyone without using their service.
In the end, the bank officer did not accept it, so I had to obtain a different ticket through another method. I also doubt whether such a ticket could even be used for a visa application.
I absolutely do not recommend this service.
Best Onward Ticket ããã®åç
Iâm David from the BestOnwardTicket Customer Support Team.
Weâre truly sorry to hear about your experience, and we sincerely apologize for the inconvenience this caused.
To clarify, our service provides verifiable flight reservations â not paid tickets â which are widely accepted by embassies, visa centers, and airlines as valid proof of onward travel. The âPendingâ status simply means the reservation is being held but not paid, which is standard for this type of service.
After reviewing our email history, we saw that you first contacted us to inform us about the issue, and we promptly replied offering a replacement ticket as a solution. However, we did not receive any follow-up response from you afterward.
We completely understand that some institutions, such as banks, may require fully paid tickets instead. Weâre sorry our service wasnât suitable for your particular situation, and we always recommend confirming specific requirements before placing an order.
As part of our 14-day money-back guarantee, we have processed a full refund for your order. Please allow 5â7 business days for it to reflect in your account.
We truly appreciate your feedback â it helps us improve our service for future travelers.