Bestwallet レビュー 

902
•
TrustScore 5段階評価の2

1.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

All tokens put in circulation through Best Wallet (Pepu, Starts, WEPE, BEST...) were absolute scams from moment one when unlocked, including the one they cooked themselves as "BEST Wallet token". If... もっと見る

企業が回答しました

5つ星のうち1の評価

I transferred 1000 XRP from PayPal to Best Wallet about 6 months ago. The reviews were excellent then. There were warnings from BW that a code had to be entered exactly or the Crypto could be lost i... もっと見る

企業が回答しました

5つ星のうち3の評価

When the market started to heat up again I moved some funds into Best Wallet instead of leaving everything where it was. I wanted to actually control things this time, especially after watching how ch... もっと見る

企業が回答しました

5つ星のうち3の評価

I like Best Wallet but I feel like the app still feels like it’s maturing. The token swap feature works, but sometimes the fees aren’t super clear until the last step, and that’s a bit annoying when g... もっと見る

企業が回答しました


連絡先

1.8

期待以下

TrustScore 5段階評価の2

902件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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1.8

すべてのレビュー

(902)

過去12か月のレビュー数: 98件

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5つ星のうち1の評価

Scam! Danger

They steal their users' money with the complicity of support!!! I buy ETH with my wallet as soon as they arrive in my account, and they are immediately transferred from my account to another in a minute. So I contact support who tells me that my wallet is corrupted and tells me to create a new one and put 100 euros to recover my money and guess what my money disappears again, in a wallet created during the conversation with support. Pure and simple theft! Be careful, scam! Danger!

Ils volent l'argent de leurs utilisateurs avec la complicité du support!!! J'achète des ETH avec mon portefeuille dès leur arrivée sur mon compte, et ils sont immédiatement transférés de mon compte à un autre en une minute. Je contacte donc le support qui me dit que mon wallet est corrompu et me disent d'en créer un nouveau et de mettre 100 euros pour récupérer mon argent et devinez quoi mon argent disparait encore, dans un portefeuille créé pendant la conversation avec le support. Du vol pur et simple! Attention, arnaque ! Danger !

2025年8月13日
自発的なレビュー
Bestwallet ロゴ

Bestwallet からの回答

Hi David, we’re sorry to hear about the experience you’ve been having. Please note that we will never ask you to deposit funds into a compromised wallet. To ensure your security, always reach out to our official support team either through the ticket system in our app or by emailing contact@bestwallet.com.

5つ星のうち1の評価

Unzuverlässig und keine Zukunftsperspektive

Ich habe genau dasselbe Problem wie viele andere Nutzer: Der Versand von ETH aus der BestWallet funktioniert nicht. Jeder Transfer bricht mit der Fehlermeldung „Oops! Something went wrong with the payment. Please try again“ ab – egal, ob die Zieladresse bei Bitpanda oder Coinbase liegt. Mindestbetrag beachtet, trotzdem keine Chance.
Zusätzlich werden sogar noch Bearbeitungsgebühren abgezogen, ohne dass die Transaktion erfolgreich ist. Eine Auszahlungsfunktion finde ich in der App nicht, und der Support reagiert bisher nicht auf mein Ticket.
Mit solchen technischen Problemen und fehlendem Kundenservice sehe ich für diese App leider keine Zukunft.

2025年8月10日
自発的なレビュー
Bestwallet ロゴ

Bestwallet からの回答

Hi Alfred, I'm sorry to learn your experience hasn't been good so far! To send crypto, you'll need to have enough native tokens for the blockchain you're transacting on to cover the transaction fee. This fee is charged by the network, not by us (Best Wallet). Even though your transaction didn’t go through, the gas fees were still deducted because the miners/validators had already started processing it. This is part of the way transaction fees work on the network. If the gas price was too low, the transaction might have gotten stuck or failed.

5つ星のうち1の評価

I set up an account bought over $1200

I set up an account bought over $1200. I had to reset my phone and now they will not let me login my account. I can not get it. Such a scam.

2025年8月1日
自発的なレビュー
Bestwallet ロゴ

Bestwallet からの回答

Hi Elizabeth, we’re sorry to hear about the difficulties you’re experiencing. If you’re encountering an error when trying to log back into your account, it’s likely due to not having created a backup before logging out. Please reach out to our support team at contact@bestwallet.com, and they’ll be more than happy to look into this for you.

5つ星のうち5の評価

Ottimo client support

Ho avuto dei problemi a rientrare nel mio wallet dopo il cambio del telefono perché non avevo fatto il back up. L' assistenza clienti (Daniel) mi ha aiutato ed ho risolto tutto facilmente.

2025年8月6日
自発的なレビュー
5つ星のうち1の評価

I installed the wallet and attempted my…

I installed the wallet and attempted my first transaction — a swap between BNB and ETH — which failed completely. The transaction didn't generate a hash, meaning it never left the wallet and got stuck internally.

What’s worse is the complete lack of customer support. I reached out through the app and emailed the Customer Support multiple times. The transaction was on July 31st, and my last follow-up was on August 4th — still no response whatsoever.

Customer support case# 23788828

I’ve never experienced such poor support with a crypto app. At this point, I can’t recommend this wallet to anyone.

2025年7月31日
自発的なレビュー
Bestwallet ロゴ

Bestwallet からの回答

Hi Peter, we apologize for the delay in addressing your ticket. I've received confirmation from our team that they’ve responded to your inquiry with the relevant information. When it’s convenient for you, please feel free to get back to them in your ongoing conversation — they’ll be happy to assist further.

5つ星のうち1の評価

Geld weg und kein Support. Danke Best Wallet!

Vor zwei Wochen per Kreditkarte Geld an meine "Best Wallet" überwiesen. Angekommen ist nichts obwohl der Provider Guardarian die erfolgreiche Transaktion bescheinigt. Auf ein Supportticket wird nur per Bot geantwortet, ansonsten Schweigen im Walde.

Für mich ist das Thema Best Wallet erledigt und ich kann nur jedem empfehlen, die Finger von diesem unseriösen Unternehmen zu lassen. Der Support, wenn man das überhaupt so nennen kann, ist eine Katastrophe!

2025年8月7日
自発的なレビュー
Bestwallet ロゴ

Bestwallet からの回答

Hi Andreas, we sincerely apologize for the delay in getting back to you. I've received confirmation from our team that they’ve responded to your inquiry with the relevant information. When it’s convenient for you, please feel free to get back to them in your ongoing conversation — they’ll be happy to assist further.

5つ星のうち1の評価

Scam

Solo progetti scam stare alla larga
Ho acquistato 2 token solaxy e btc bull
Solaxy un disastro ma almeno ho i miei token
Btc bull si sono persi i miei token in stake non sono da nessuna parte
Solo progetti scam.

2025年7月1日
自発的なレビュー
Bestwallet ロゴ

Bestwallet からの回答

Hi Fabio, could you please give us more details about the issue you are facing so that we can help you? Please contact us at contact@bestwallet.com and we'll address any concerns you may have!

5つ星のうち1の評価

Ware nicht erhalten...

Ware bestellt, Ware nicht erhalten , und Rückzahlung nicht zeitnah durchgeführt....einfach nur sehr schlecht...warte immer noch auf mein Geld....Paypal ist dran....

2025年8月6日
自発的なレビュー
Bestwallet ロゴ

Bestwallet からの回答

Hi Marius, could you please give us more details about the issue you are facing so that we can help you? Please contact us at contact@bestwallet.com and we'll address any concerns you may have!

5つ星のうち3の評価

Altes Main Wallet wieder herstellen nach Update

Hallo, habe seit ca. März (Update durch Bestwallet) auch das Problem das meine Coins alle verschwunden waren.Haben bis jetzt gebraucht eine Lösung zu finden.
Hatte auch ewig keine Nachricht vom Support erhalten. Doch dann hat sich jemand der Sache angenommen und mir eine Lösung geschrieben.
Immer wenn ich Recover altes Main Wallet gemacht habe wurde durch mich mit Google fortfahren versucht.Ohne Erfolg!
Nun sollte ich die Option wählen meine Email Adresse direkt einzugeben und siehe da es hat funktioniert. Man bekommt einen 6 stelligen Code per Email gesendet und danach einfach diesen eingeben und das alte wallet war wieder da und alle Coins ebenfalls. Vielleicht hilft euch diese Hilfestellung ja auch.

Mfg Alex

2025年8月1日
自発的なレビュー
Bestwallet ロゴ

Bestwallet からの回答

Hi Alex, thank you for the provided feedback! We apologies for the delay in addressing your ticket and we are happy to hear that the issue is now solved! If your experience improves, we’d be so grateful if you could consider updating your rating.

5つ星のうち1の評価

Best wallet company I send multiple…

Best wallet company I send multiple Times mail give my bitcoin hyper coin bloody hell rubbish

2025年7月29日
自発的なレビュー
Bestwallet ロゴ

Bestwallet からの回答

Hi Nishant, apologies for the delay in addressing your ticket! If you send some tokens on an unsupported network or have not yet imported the token's contract address into your view, your funds won't be visible - but they'll still be in your wallet.

5つ星のうち3の評価

ETH von Best Wallet versenden, schlägt fehl

Habe versucht ETH von Best Wallet an eine andere Walletadresse zu senden - egal ob diese bei Bitpanda oder Coinbase ist, der Transfer wird versucht, aber dann immer wieder mit der Message „Oops! Something went wrong with the payment. Please try again“ abgebrochen.
Die Mindest-Transfermenge wurde von mir auch beachtet. Support-Ticket erstellt - bisher noch keine Reaktion.
Also wenn weder das Auszahlen nicht möglich ist (sehe ich keine Option in der App) als auch das Versenden nicht funktioniert, dann wird das Überleben der App nicht lange dauern… ich hoffe, das ist nur eine vorübergehende Störung, die behoben wird…
Hat wer das gleiche Problem?

2025年7月31日
自発的なレビュー
Bestwallet ロゴ

Bestwallet からの回答

Hi Thomas, I'm sorry to learn your experience hasn't been good so far! To send crypto, you'll need to have enough native tokens for the blockchain you're transacting on to cover the transaction fee. This fee is charged by the network, not by us (Best Wallet). If this doesn't help, send us a message at contact@bestwallet.com and we'll help you!

5つ星のうち3の評価

Best Wallet is best for access to web3…

Best Wallet is best for access to web3 projects and meme coins. Their support was very helpful and personalized with an agent assigned to me. He monitored an issue with claiming my staked BTCBULL, and offered great guidance for me. I would not recommend Best Wallet as a hot wallet for hodling, but it is very convenient and reliable for web3 transactions.

2025年7月25日
自発的なレビュー
Bestwallet ロゴ

Bestwallet からの回答

Hi there! Thank you so much for your kind feedback — we truly appreciate it! If you’re enjoying the Best Wallet app, we’d be super grateful if you could leave us a 5-star review. We're always working to improve and provide the safest, most user-friendly wallet experience out there. If you have any questions or suggestions, feel free to reach out to us at contact@bestwallet.com — we’d love to hear from you!

5つ星のうち1の評価

Es una verdadera estafa.

Es una verdadera estafa.
Después de haber comprado varios tokens en el premarket ahora me piden 0.0075ETH de fees para cada token para liberarlos. Osea cada fee es un valor superior al valor de cada token comprado ya que enseguida listados los precios se desplomaron.
No descarguen esta aplicación.

2025年7月25日
自発的なレビュー
Bestwallet ロゴ

Bestwallet からの回答

Hi Rafaelito, please note that the upcoming tokens or early-stage projects listed in the Best Wallet app are independent of Best Wallet. These tokens can be highly volatile, and their value may fluctuate significantly—rising, remaining stable, or decreasing. We strongly recommend conducting your own research before making any investment decisions. Additionally, gas fees are standard network costs required to process and validate transactions on blockchain networks. If there’s anything else we can assist you with, feel free to contact our support team at contact@bestwallet.com. We're happy to help!

5つ星のうち1の評価

Scam ich hab 3000€ verloren

Scam ich hab ca 3000€ investiert jetzt kann ich weder meine Tkn claimen noch versenden meinen key kann ich auch nicht exportieren egal was ich machen möchte gibt ne Fehler Meldung komischerweise tkn einzahlen geht vom Support bekommt man nur vorgefertigte antworten die nicht zur Problemlösung beitragen mein Tipp Finger weg ansonsten ist euer Geld weg gehört verboten

2025年7月25日
自発的なレビュー
Bestwallet ロゴ

Bestwallet からの回答

Hi Blizz, we apologize for the delay in getting back to you.
We understand how frustrating it can be not to receive timely support, and we truly appreciate your patience. At the moment, we’re experiencing an unusually high volume of inquiries, which has led to longer response times than usual. Rest assured, our team is actively working to address this, and we’ll get back to you as soon as possible.

5つ星のうち1の評価

Poor service with too many fees &…

Poor service with too many fees & rules. The entire process was under whelming - BULL STASH outshine them completely.

2025年7月22日
自発的なレビュー
Bestwallet ロゴ

Bestwallet からの回答

Hi Noel, we’d love to help with any issues or difficulties you’re experiencing with your Best Wallet app. Just share the details with us at contact@bestwallet.com, and our team will be happy to assist you!

5つ星のうち1の評価

Je me suis fais arnaqué

Je me suis fais arnaqué, j’essaie de contacter le support de l’application, le mail. Aucune réponse depuis des jours, merci de bien vouloir me répondre.

2025年6月25日
自発的なレビュー
Bestwallet ロゴ

Bestwallet からの回答

We're really sorry that your experience with our support team hasn’t lived up to your expectations. Right now, we're experiencing an unusually high volume of inquiries, which has unfortunately led to longer wait times. We understand how important timely support is, and we want you to know that we’re working hard behind the scenes to improve our response times and ensure better service for all our users.

5つ星のうち1の評価

This wallet is a scam

I was logged out of my Wallet and when I logged in again a new wallet was created and all my coins and money disappeared. I have created several tickets for the last 6 months. They don't support. After the first message they disappear. When they come here and comment on the reviews, they tell you to send an email to their support but they never reply. It's fake. Scammers!!!

2025年1月6日
自発的なレビュー
Bestwallet ロゴ

Bestwallet からの回答

Hi there, we’re sorry for the delay in response from our Customer Support team — we’re currently working through a large backlog and doing our best to assist every customer as quickly as possible. If you're not seeing your old Main Wallet on the Home page, you can re-import it by going to:
Settings > Manage Wallets > Recover Old Wallet
Make sure to log in using the same email address and method (email, Google SSO, or Apple SSO) that you originally signed up with. If you continue facing issues or have any concerns with your Best Wallet app, please don’t hesitate to contact us at contact@bestwallet.com — we’d be more than happy to assist you.

5つ星のうち1の評価

C’est un SCAM !!! 100% à éviter

Des voleurs tout simplement… personne ne répond sur le support ni le CHaT … j’ai 7.500$ de bloquer sur leur site de voleurs . Les compte à rebours ne font que de se réactualiser pour recommencer 24/48h a régénéré de l’argent d’utilisateur. Faux API tout est faux sur leur site … comment cela peut-il exister encore de nos jours … je suis écœuré je vais pas les lâcher pour qu’il paye ce que j’ai investit.

2025年7月23日
自発的なレビュー
Bestwallet ロゴ

Bestwallet からの回答

Hi Dan, we're sorry for the delay in addressing your ticket! Please note that presales have stages and once the time of each stage is over, the price usually goes up to a certain point. Once we have a launch date for the $BEST token, we'll notify all of our participating users. If you have any other questions, please let us know in your ticket.

5つ星のうち2の評価

Please after updating the app

Please after updating the app, i got locked out and i can not login, it's been 2months now and no response from support, My support ticket#: 8789374
Please i need someone to resolve this asap

2025年5月26日
自発的なレビュー
Bestwallet ロゴ

Bestwallet からの回答

Hi Wutofu, we sincerely apologize for the delay in our response! Our team has followed up with the relevant information in your ongoing ticket. Please feel free to get back to them at a time that’s convenient for you.

5つ星のうち1の評価

Scam APP

Kauft nichts bei denen, sehr unseriöse APP. Bewirbt neue Coins und Tokens im Pre-Sale, die werden jedoch nicht überprüft und es gibt kurz vor dem Launch einen Rug Pull (Alles Weg). Bleibt bei bekannten Wallets und macht auf keinen Fall bei dieser Scam-App mit!! Ich habe 400 Euro bei Flockerz im Pre-Sales in der Best Wallet gekauft (Best Wallet hat in der App Werbung dafür gemacht) und kurz vor Release wurde rugpulled, alles weg.

2025年1月1日
自発的なレビュー
Bestwallet ロゴ

Bestwallet からの回答

Hi Tim, please note that each upcoming token listed in the best wallet app has its own team managing it and it is separate from Best Wallet itself. Newly released tokens can be highly volatile with their price depend entirely on the market. We cannot influence token prices in any way. If you need any further assistance, please contact our support team at contact@bestwallet.com and they will be happy to assist further.

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