Better Batt レビュー 1,885

After placing an order, Better Batt emailed to point out that it might take 30 days for the items to ship. Because we’re sailing we would have departed the delivery address before the items arrived. I emailed back to ask if I could cancel the order and Better Batt processed a refund immediately.

Was able to find a battery that no one else seamed to have or get, was happy to wait for it.
Great customer service and support along the way

Returns was very easy. I could speak with someone (Han) straight away about it and she was so helpful and nice. She also replied to my emails me straight away every time. Great communication and service.

Fast delivery, high quality product and service!!

Excellent communication about delay in provision. Batteries were as described. Would use again.

Better Batt contacted me to make sure I understood the lead times for my battery which was coming from China. I was kept informed every step of the way how my battery order was progressing. I really appreciated their service, which was fabulous. Highly recommended.

Fantastic customer service
Very knowledgeable and helpful staff
Highly recommend and trust this company.

Great communication, service and support

Better Batt kept us in the loop with our order from the moment we ordered to the time we actually received the order. Excellent service.

I placed an order on Friday before 12pm (20/5) The delivery was supposed to arrive next business day (that would be Monday).

It didn’t arrive until 12pm Thursday. As I wasn’t home, the driver took it to the post office with advice that it won’t be ready for collection until Friday (27/6).

I would have been better (and a damned sight faster) to buy from a big chain store 5 minutes away. Serves me right for trying to support local small businesses.

And before you say it was not your problem, if you order before 3pm (which I did) he pickup should be Monday. The pickup wasn’t done until Wednesday!

NOT GOOD ENOUGH.

I was truly impressed with Better Batt (Shine) and to the extent I felt genuinely cared for as a customer. The communication was absolutely wonderful. I will definitely look to Better Batt for all relevant needs in future (and will spread the word), because I experienced such wonderful personal service. Thank you so much Shine.

I placed an order with Better Batt and then saw that my address had added unnecessary, outdated directions, on the order I had placed. I emailed Better Batt straight away and my address was corrected immediately. My order arrived very quickly, which was excellent. The whole transaction could not have been easier or more efficient. Thank you Better Batt - very impressive.

Ordered online, received great communication, tax invoice, and battery arrived sooner than expected. We'll be shopping with you again. Thanks.

Ordered a Deebot X1 Battery from them.

After I placed the order, I got an email from Sunshine Hiwatig stating that the shipping will be delayed by 30 days, and asked whether I would still want to proceed with the order. I am in Western Australia, and I've become used to delayed Shipping.

Even though they stated it will be delayed, it only took 15 Days for delivery, so to my surprise it was much quicker than anticipated.

I've had the opposite from so many companies shipping to WA. You know the ones going it will take 10 days, and it ends up taking 30 days or more. So refreshing that these guys under-promised and over-delivered.

Great caring company.

Eclana was so helpful and pointed out a key detail I missed when shopping. I was able to change my order effortlessly with super quick delivery.

Elcana listened to my issue, and processed my product return and refund well.

I received a faulty battery for a ring stick up cam which was not charging because of the charging port was loose. I explained it to the Better Batt team and I was sent a replacement the very next day! Very happy with the customer support from Hanshaine and Elcana. Thank you!

Han provides proactive customer service on a level I have honestly never experienced before! I ordered the wrong batteries but Han made it so easy to return the order and she ensured that I ordered the correct ones. She followed up with calls and emails. I was away for several months overseas before I could return the order. Han contacted me when I returned to help me with the return. Exemplary service. Thanks Han. This is how businesses should treat their customers. You have a lifelong customer now.

Great backup could not fault your service