BetterRoaming DOES not work with Apple watches for children in the UK as they claim it does and the cancellation form is deliberitly difficult - way harder than the sign up process. Asking which prod... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was having difficulty activating my eSIM for apple watch and contacted support. Marta and Astral, reached out to assist and both were extremely professional and helpful. I ended up following the ste... もっと見る
I was so impressed that I was contacted after having issues setting up the plan on my son’s watch. Amazing service and so helpful.
I started the service initially in USA for my daughter. I have never had a phone plan so I was happy to have found this service. We moved to Germany and I was able to change the plan to a Germany pla... もっと見る
企業が回答しました
連絡先
1GLOBAL Holdings B.V. The Valley - Beethovenstraat 505, 1083HK, Amsterdam, オランダ
- https://support.jira.1global.com/helpcenter/BetterRoaming/
- betterroaming.com
3.9
ほぼ満足
272件のレビュー
ネガティブなレビューの 92％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Impeccable customer service
Impeccable customer service. For someone who isn’t tech savvy what so ever, they gave me easy, step by step instructions to set my sons watch up. Highly recommend !!!
2026年2月14日
自発的なレビュー
BetterRoaming からの回答
Dear Jessie,
We are very pleased to hear that you were satisfied with our service!
It is important to us to facilitate your experience by offering personalised and effective support.
Please do not hesitate to reach out to us again if you have any other questions.
Kind regards,
BetterRoaming Support Team
I made a mistake while registering the…
I made a mistake while registering the device. There were instructions on the website to fix it. However, I didn't want to take a chance. Astral communicated with me suo moto as the plan remained unactivated. He helped fix it - was with me from start to finish- and sought confirmation that everything was working. This is an example of awesome customer service. I would highly recommend the product/ service.
2026年2月14日
自発的なレビュー
BetterRoaming からの回答
Dear Ravi,
We are delighted to hear about your experience with Astral!
We aim to be there with you every step of the way, providing immediate, personable support you can rely on at all times.
Please feel free to contact us again if there is anything else we can assist you with.
Kind regards,
BetterRoaming Support Team
Australian parents need to know about BetterRoaming!
BetterRoaming is the only service provider in Australia that allows parents to set up an Apple Watch for a child without them requiring a mobile phone. More parents need to know this! Set up with BetterRoaming was quick, easy and instant - all done in a few minutes on Christmas Day! We live in a rural area and coverage is comparable to the ‘big’ phone companies. At only $99 for 12 months, we HIGHLY recommend other Australian parents use BetterRoaming. ⭐️⭐️⭐️⭐️⭐️
2025年12月25日
自発的なレビュー
BetterRoaming からの回答
Dear Customer,
We truly appreciate you taking the time to share your feedback!
It is our pleasure to ensure that our service is accessible to all families in Australia and around the globe.
Please do not hesitate to contact our Support Team with any questions or for assistance. We will be happy to help!
Kind regards,
BetterRoaming Support Team
Best telco customer service EVER
I was very surprised when BetterRoaming contacted ME! They could see I was having issues installing a new plan on my child's watch. The person I was emailing was very helpful and informative. I cannot fault their customer service.
2026年2月9日
自発的なレビュー
BetterRoaming からの回答
Dear Jody,
We are pleased to hear about your positive experience with our Support Team!
Our priority is to ensure that you receive all the help you need to access and enjoy our service.
If you ever need any further assistance, please do not hesitate to reach out to our team. We will be more than happy to help you once again!
Kind regards,
BetterRoaming Support Team
BetterRoaming からの回答
Dear Quin,
Thank you for the kind review.
We’re glad to hear the response was prompt and the answers were accurate.
Should you need any further support in the future, we’re here to help!
Kindest regards,
BetterRoaming Support Team
Astral was awesome!
Astral was so patient with getting my watch connected. He evens calls back when the call dropped out. He made sure all issues were sorted before hanging up.
Thank you Astral
2026年2月10日
自発的なレビュー
BetterRoaming からの回答
Dear Karen,
We are very pleased to hear about your experience with Astral!
We aim to provide personable and effective support, so please do not hesitate to reach out to us again if there is anything else we can do for you.
Kind regards,
BetterRoaming Support Team
BetterRoaming からの回答
Dear Martin,
We are pleased to hear that you were satisfied with our service!
Please do not hesitate to reach out to us again if there is anything else we can assist you with.
Kind regards,
BetterRoaming Support Team
Astral went above and beyond to help me…
Astral went above and beyond to help me resolve my issue, he guided me step by step, and was very patient and kind. His customer service was top notch and I highly recommend this service you don’t find good old customer service like this anymore thanks Astral
2026年2月9日
自発的なレビュー
BetterRoaming からの回答
Dear Customer,
We appreciate your taking the time to share your positive experience with Astral!
Our team strives to be there with you every step of the way. Please do not hesitate to reach out to us whenever you need assistance, as it is our utmost pleasure to help.
Kind regards,
BetterRoaming Support Team
Astral was brilliant he made sure to…
Astral was brilliant he made sure to contact me within my preferred timeframes. Trouble shooting the issues, which were figured out to be mine by entering incorrect numbers. Regardless of fault he made sure that I finished the phone call with a set up watch data connection while also ensuring I only finished with one singular service.
2026年2月9日
自発的なレビュー
BetterRoaming からの回答
Dear Sam,
Thank you so much for sharing your feedback!
We are very pleased to hear about your positive experience with Astral who ensured that all questions were addressed in one single service.
Please do not hesitate to contact us if there is anything else we can help you with.
Kind regards,
BetterRoaming Support Team
Unbelievable Tech support
In all my life, I’ve never had such a proactive support from a tech company. Astral contacted me to ask if I needed assistance as he noted I had not yet installed my Better Roaming plan after a week of purchasing. Indeed I did need help, and Astral rang promptly to patiently and clearly explain the issue and walk me through it. The issue was fixed and he made several follow ups to make sure was all ok.
I am still in disbelief a telco would make such attempts to support such a small user with onboarding. Thanks Astral for the incredible initiative and patience.
2026年2月6日
自発的なレビュー
BetterRoaming からの回答
Dear Craig,
We are very pleased to hear about your experience with Astral!
It is our pleasure to ensure that all our users have access to personable and effective support, and are satisfied with our service.
Please do reach out to us whenever needed. We will be more than happy to help.
Kind regards,
BetterRoaming Support Team
Fantastic support
Fantastic support from a person not a robot. Helpful and clear in problem solving.
2026年2月7日
自発的なレビュー
BetterRoaming からの回答
Dear Tian,
We appreciate your taking the time to share your feedback!
Our aim is to provide clear, effective, and personable support.
Please do not hesitate to contact us again if there is anything else we can assist you with.
Kind regards,
BetterRoaming Support Team
Astral was great to deal with and amazing knowledge to help me resolve my problem.
Astral was great to deal with, his helped me resolve my problem with great knowledge.
2026年2月6日
自発的なレビュー
BetterRoaming からの回答
Dear Lisa,
Thank you so much for taking the time to share your feedback.
We are pleased to hear that you had a positive experience with Astral's service.
Please do not hesitate to reach out to us again if there is anything else we can help you with.
Kind regards,
BetterRoaming Support Team
BetterRoaming からの回答
Dear Customer,
We are pleased to hear that you are satisfied with our service!
Please do not hesitate to reach out to us whener you need assistance. We will be happy to help.
Kind regards,
BetterRoaming Support Team
Helpful customer service.
2026年2月5日
自発的なレビュー
BetterRoaming からの回答
Dear Sandra,
Thank you for your kind feedback!
We’re glad to hear that you found our customer service helpful. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
BetterRoaming Support Team
Apple watch SE 3 cellular plus GPS/better roaming
Thank you for your feedback, but we need to know when a solution will be available. Will it be in a week, a month, or a year? We need to know.
2026年2月4日
自発的なレビュー
BetterRoaming からの回答
Dear Ines,
Thank you for following up. We understand the need for clarity around timing.
The issue you’re referring to only affects the latest Apple Watch models released last September (Apple Watch Series 11, Apple Watch Ultra 3, and Apple Watch SE 3). All other Apple Watch models continue to work as expected.
Our team is actively working on a solution, and we expect this issue to be fully resolved within this year. However, we’re unable to share a more precise date at this stage.
We’d also like to mention that Trustpilot allows existing reviews to be updated at any time, which helps us follow up more easily on the original feedback and provide further information or clarification on the original issue that was raised. That said, we appreciate you taking the time to share your concerns.
If you need any further assistance with any other matter, please feel free to reach out to our support team directly through our Help Center at www.betterroaming.com/support , and we’ll be happy to help. Simply scroll to the bottom of the page and click the blue banner labeled “Contact Support.”
Kind regards,
BetterRoaming Support Team
Troubleshoot
Astral was really patient towards the troubleshooting process. Problem solved on the same evening. Appreciated his help
2026年2月3日
自発的なレビュー
BetterRoaming からの回答
Dear Audrey,
Thank you for taking the time to leave this review.
We’re very happy to hear that Astral was able to help and resolve the issue quickly. Please feel free to reach out again if there’s anything else we can assist you with.
Kindest regards,
BetterRoaming Support Team
Bad customer services
It is a nightmare to contact BetterRoaming to resolve an issue! They have an Australian Phone number but no one ever picks up the call. Online request for support still waiting for support after nearly a day after submission…very frustrating
2026年2月2日
自発的なレビュー
BetterRoaming からの回答
Dear Connie,
Thank you for sharing your experience and for giving us the opportunity to assist.
We’re sorry to hear that you’re experiencing an issue that requires our support, and we sincerely apologise that you haven’t yet received assistance from our team.
From your comments, it appears that you have already submitted a support request. If so, please reply to our email with the email address you used to create the request, along with the case number you received, so we can locate it and assist you as quickly as possible.
We’re committed to providing you with the support you need and look forward to resolving this for you.
Best regards,
The BetterRoaming Support Team
I had a very helpful person guiding me…
I had a very helpful person guiding me step by step, excellent service
2026年2月2日
自発的なレビュー
BetterRoaming からの回答
Dear Mariana,
Thank you for your feedback!
We’re really pleased to hear that you received clear guidance and felt well supported throughout your experience.
Your kind words truly mean a lot to our team!
Kindest regards,
BetterRoaming Support Team
Easy and affordable
Just an easy , chapter alternative to adding an Apple
Watch for your child to your account . Way more expensive with a provider .
2026年2月1日
自発的なレビュー
BetterRoaming からの回答
Dear Customer,
Thank you for your feedback!
We’re very pleased to hear that you find our Apple Watch plans to be a straightforward and cost-effective option; that’s exactly what we aim to deliver for all our customers.
Should you need any assistance, please don’t hesitate to reach out. We’re always happy to help.
Kind regards,
BetterRoaming Support Team
Apple Watch Plan for Kids - Super!
I was looking for a solution to a way of keeping in touch with my child who is entering high school this year. I didn't want to give my child a phone so decided to give him an Apple Watch with a data plan and "screen time" setup that allows me limit his "online exposure". None of the telcos in Australia had suitable "standalone" apple watch plans so ended up using Better Roaming. Onboarding was easy-as! However, I had some issues adding the plan to the watch (because I use Telstra on my phone) and therefore I put off adding the Better Roaming plan to my sons watch. Astral from Better Roaming noticed I had not activated the recently purchased plan and reached out to me to sort out the issue. Issue was sorted in minutes with a workaround and voila the Apple Watch works a treat! I can't be happier with the service so far!
2026年1月30日
自発的なレビュー
BetterRoaming からの回答
Dear Fahed,
Thank you for taking the time to share your experience.
We’re very pleased to see that our team was able to quickly identify the activation issue and resolve it for you. We’ll be sure to pass along your kind feedback to Astral.
It’s great to know everything is now working smoothly and that you’re happy with the service.
Please don’t hesitate to reach out if you require any further assistance in the future.
Kindest regards,
BetterRoaming Support Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。