BetterRoaming DOES not work with Apple watches for children in the UK as they claim it does and the cancellation form is deliberitly difficult - way harder than the sign up process. Asking which prod... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
I was having difficulty activating my eSIM for apple watch and contacted support. Marta and Astral, reached out to assist and both were extremely professional and helpful. I ended up following the ste... もっと見る
I was so impressed that I was contacted after having issues setting up the plan on my son’s watch. Amazing service and so helpful.
I started the service initially in USA for my daughter. I have never had a phone plan so I was happy to have found this service. We moved to Germany and I was able to change the plan to a Germany pla... もっと見る
企業が回答しました
連絡先
1GLOBAL Holdings B.V. The Valley - Beethovenstraat 505, 1083HK, Amsterdam, オランダ
- https://support.jira.1global.com/helpcenter/BetterRoaming/
- betterroaming.com
3.9
ほぼ満足
272件のレビュー
ネガティブなレビューの 92％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Apple Watch mobile plan install
Nothing was too hard, easy to follow, took his time. Appreciate your work Astral!
2026年1月28日
自発的なレビュー
BetterRoaming からの回答
Dear Mariana,
Thank you for your kind review.
We’re pleased to see that the process was clear and easy to follow, and that Astral dedicated the time needed to ensure everything was thoroughly explained.
Your feedback is greatly appreciated, and we remain at your disposal should you need any assistance in the future.
Kindest regards,
BetterRoaming Support Team
Great support provided for investigating a network issue
Astral and his team were great at trying to sort an issue I had when trying to call my son’s Apple Watch which was on the better roaming network. After investigating the issue for me it turned out the problem was with my own network provider. After contacting them the issue was resolved quickly.
2026年1月23日
自発的なレビュー
BetterRoaming からの回答
Dear Christopher,
Thank you so much for sharing this!
We’re really glad to see that Astral and the team worked with you to investigate the issue and pinpoint the root cause. It’s great to hear that the problem was resolved quickly once you contacted your provider.
We truly appreciate your kind words and are always happy to help whenever you need us.
Kindest regards,
BetterRoaming Support Team
The customer service is great
The customer service is great. Very patience to instruct me how to set up the cellular data.
2026年1月20日
自発的なレビュー
BetterRoaming からの回答
Dear Hairu,
Thank you so much for sharing your experience!
We’re really happy to hear that our team could help you get set up with your Apple Watch and make the process easier for you. We truly appreciate your kind words and are always here if you need any assistance.
Kindest regards,
BetterRoaming Support Team
Connection failure
Astral is very patiently awaiting and trying to solve the problem.
2025年12月18日
自発的なレビュー
BetterRoaming からの回答
Dear Jess,
Thank you for taking the time to share your review. We’re really pleased to hear that our team, and Astral in particular, has been supportive while helping you work through the connection issue.
Please don’t hesitate to reach out if you need anything further; we’re always happy to help.
Kindest regards,
BetterRoaming Support Team
I had an amazing experience with Astral of BetterRoaming
I had an amazing experience with BetterRoaming today. The instructions for pairing my son’s Apple Watch to my I phone were clear, but we encountered a digital hiccup during the process. Astral talked me through each step, patiently helped troubleshoot the issue and stayed on the ph with me while we tested everything to make sure it was working properly. His personal and supportive approach was much appreciated.
Thanks again for the excellent help!
2026年1月15日
自発的なレビュー
BetterRoaming からの回答
Dear Emma,
Thank you for the kind words!
We’re so glad Astral could help you through the setup and stay with you until everything was sorted. We’ll be sure to pass this along to him.
Thanks again for being part of BetterRoaming!
Kindest regards,
BetterRoaming Support Team
Great service for kids’ Apple Watches
Great service for kids’ Apple Watches. Everything works well, and customer support is responsive and helpful. Looking forward to the upcoming VoLTE improvement with Orange.
2025年12月26日
自発的なレビュー
BetterRoaming からの回答
Dear Jen,
Thank you so much for the review!
We’re really happy to hear that everything is working well with your kids’ Apple Watches and that our support team was there when you needed.
It means a lot to us that you took the time to share your experience.
Kindest regards,
BetterRoaming Support Team
Made an extra effort to call back on a…
Made an extra effort to call back on a number of occasions, then patiently worked through the issue to resolve it
2026年1月12日
自発的なレビュー
BetterRoaming からの回答
Dear Matt,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that our team followed up with you and took the time to work through the issue until it was resolved.
We know how important clear and consistent support is, so it’s great to know this made a positive difference.
Should you need any additional support, our team will be happy to help.
Kindest regards,
BetterRoaming Support Team
Astral was extremely patient and…
Astral was extremely patient and helpful. I was also very knowledgeable and resolved our issues swiftly.
2026年1月12日
自発的なレビュー
BetterRoaming からの回答
Dear Debbie,
Thank you for taking the time to leave a review.
We’re really pleased to hear that Astral was patient, helpful, and resolved the issue swiftly. We’ll be sure to share your kind feedback with him.
Please feel free to reach out if you need any further support.
Kindest regards,
BetterRoaming Support Team
Avg coverage
Avg coverage. Feels like a waste of money. Looking for an alternative to this service to use with my daughter Apple Watch.
2026年1月12日
自発的なレビュー
BetterRoaming からの回答
Dear Trent,
Thank you for taking the time to share your feedback. We’re sorry to hear about the issues you’ve experienced with your daughter’s Apple Watch.
We’d like to look into the issues you’ve encountered and provide the appropriate support. To help us do so, please submit a support request through our Help Center at
https://support.jira.1global.com/helpcenter/BetterRoaming/
so our team can assist you directly and promptly.
If you’ve already submitted a request, please kindly reply to the email we sent with your case number and the email address used to create the ticket.
We’re here to help and work toward improving your experience.
Kind regards,
The BetterRoaming Support Team
Connect child’s Apple Watch with Better Roaming
Better Roaming made it possible to connect my daughter’s Apple Watch to calls and Internet without her having an IPhone. Australian Telcos refused the service unless I had purchased the watch from them on a “never never”plan. Easy to set up, no price increases in 12 months
2025年1月14日
自発的なレビュー
BetterRoaming からの回答
Dear Richard,
Thank you so much for taking the time to share your experience.
We’re delighted to hear that our Apple Watch plan made it easy for your daughter to use her Apple Watch for calls and internet without needing an iPhone.
We’re committed to offering families flexible, affordable options, and it’s great to know this has made a difference for you.
If you ever need assistance, our support team is always happy to help.
Kindest regards,
BetterRoaming Support Team
Astral of better roaming helped get…
Astral of better roaming helped get outr sons watch up and running. Thank you
2025年12月30日
自発的なレビュー
BetterRoaming からの回答
Dear Louise,
Thank you for your kind review.
We’re really glad Astral was able to help get your son’s watch up and running. If you ever need any further assistance, our team is always happy to help!
Kindest regards,
BetterRoaming Support Team
Very fast and competent help to solve…
Very fast and competent help to solve our problem.
2025年12月31日
自発的なレビュー
BetterRoaming からの回答
Dear Tobias,
Thank you for the kind review.
We’re really glad we could sort the issue quickly for you. Should you need any further support in the future, we’re here to help!
Kindest regards,
BetterRoaming Support Team
Very helpful when I accidentally bought…
Very helpful when I accidentally bought two esims and they refunded me. Thanks
2025年12月31日
自発的なレビュー
BetterRoaming からの回答
Dear Nikita,
Thank you so much for sharing your experience. We’re glad we could help and get the refund sorted for you.
If you ever need any further assistance, please don’t hesitate to reach out, we’re always happy to help.
Kind regards,
BetterRoaming Support Team
BetterRoaming からの回答
Dear Emma,
Thank you for sharing your experience.
We’re delighted to see that you found our service helpful and that you are very pleased with your experience.
We strive to provide the best possible customer support, and your kind words motivate us to continue doing so.
We remain at your disposal for any assistance you may need in the future.
Kind regards,
BetterRoaming Support Team
Customer service was spot on I was…
Customer service was spot on I was having issues with connecting the Apple Watch and Astral was so helpful even over the Christmas period
2025年12月28日
自発的なレビュー
BetterRoaming からの回答
Dear Simone,
Thank you for taking the time to leave your review! We’re delighted to hear that our customer service was able to help you with connecting your Apple Watch.
Your kind words mean a lot to Astral and the team, and we’re always here if you need any further support.
Kindest regards,
BetterRoaming Support Team
Installation had a few issues
Installation had a few issues, but the customer service was awesome, helped immensely and kept offering another solution when others didn’t work
2025年12月26日
自発的なレビュー
BetterRoaming からの回答
Dear Brett,
Thank you for your feedback! We’re sorry to hear there were a few issues during installation, but we’re really pleased that our customer service team was able to support you and find solutions along the way.
Your patience and kind words mean a lot to us, and we’re always here if you need any further help.
Kindest regards,
BetterRoaming Support Team
Excellent
Great, responsive service and Astral was able to help connect my sons watch with speed and ease
2025年12月27日
自発的なレビュー
BetterRoaming からの回答
Dear Neri,
Thank you for your kind feedback!
We’re delighted to see that Astral was able to help connect your son’s Apple Watch quickly and easily.
It’s great to know that our efforts to provide excellent customer support make a difference, and we’re always here to help if you need any further assistance.
Kindest regards,
BetterRoaming Support Team
Setup Ok, beware Optus/Vodaphone network
Updated 30/12/25, its worse than Optus...its Vodafail!
The setup of the watch is fine enough. But hanging the service off Optus/Vodaphone is a massive mistake. The very reason we got this watch and plan was to enable our son to call us in an emergency. The fact he can’t do that because Optus/Vodaphone coverage even in a suburban area of Adelaide is complete $HIT makes the watch and this plan useless. Currently looking for plans that hang off the Telstra network, at least they cover metropolitan Adelaide properly!!!! BTW this was a promoted review by BetterRoaming.
Support ticket lodged.
2025年12月27日
自発的なレビュー
BetterRoaming からの回答
Dear Simon,
Thank you for taking the time to share your feedback. We’re sorry to hear about the issues you’ve experienced with your son’s Apple Watch.
We’d like to clarify that in Australia, our Apple Watch plans do not operate on Optus but instead use Vodafone’s network, which provides extensive coverage across the Adelaide metropolitan area.
We understand how important reliable service is, and we’d be happy to investigate the issues you’ve encountered. To help us do so, please submit a support request through our Help Center at
https://support.jira.1global.com/helpcenter/BetterRoaming/ so our team can assist you directly and promptly.
If you’ve already submitted a request, please reply to the email we sent with your case number and the email address used to create the ticket.
We’re here to assist you and work toward improving your experience.
Kind regards,
The BetterRoaming Support Team
I bought my daughter a cellular Apple…
I bought my daughter a cellular Apple Watch for Christmas and connected a plan through Better Roaming. The plan did not connect to my iPhone which was disappointing for Christmas Day as my daughter couldn’t use it to communicate with anyone. I sent multiple messages through the support link but got an AI bot. Remarkably someone called me personally and ultimately the plan was completely cancelled and then re-issued and it connected. So far so good. It was thanks to someone called Austral who called me and patiently assisted me. It was not a straightforward interaction but it worked out in the end.
2025年12月26日
自発的なレビュー
BetterRoaming からの回答
Dear Marlene,
Thank you for sharing your experience.
We’re sorry for the initial difficulties on Christmas Day, but we’re glad to hear that Astral was able to personally assist you and get everything resolved. It means a lot to us that your plan is now working smoothly, and we truly appreciate your patience throughout the process.
For future reference, the easiest way to reach our Support Team is through our Help Center at www.betterroaming.com/support
Simply scroll to the bottom of the page and click the blue banner labelled “Contact Support.” Once your request is submitted, our team will get in touch with you as soon as possible.
Kind regards,
BetterRoaming Support Team
Very helpful after I accidentally…
Very helpful after I accidentally created 2 accounts. Service was very fast despite the Xmas period!
2025年12月27日
自発的なレビュー
BetterRoaming からの回答
Dear Customer,
Thank you for your feedback.
We’re glad we could resolve the issue quickly, and your kind words mean a lot to us. Should you require any further assistance in the future, our team will be happy to help.
Kind regards,
BetterRoaming Support Team
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