bgo レビュー 1,024

Holding back withdrawals.

I have over £5k winning that has been pending for over a week.

I have been verified way before that but once I decided to withdraw last week, they got in contact asking for all my bank statements and other documents which I duly obliged (within half an hour of getting these requests from them).

Have spoken to live chat everyday but always with the same response - relevant team is looking at your query and they will respond directly.

Also, was told the bank statement review could take up to 3 working days, which I understand, but then again 3 working days have passed and when I got in today again the same response they will get in touch when ready, which is very frustrating.

Been told I could raise a complaint, so I did but then they said it could take up to 3 working days to respond to my complaint.

I mean, it was supposed to be a quick check and it’s taking ages with no actual responses from the relevant team despite my several direct emails to them.

One more thing to add, I was allowed to deposit more money couple of days ago - which I subsequently lost - so why is it letting me deposit money and lose money but not letting me withdraw my funds?

I’m hoping they would get in touch sooner than later as I’m planning to raise a complaint via askgamblers so that they can help me get my money!

Such a shame as I was really enjoying playing on bgo but this experience has been absolutely awful.

Had a mega win on the site, spoke to Danny about my withdrawal. Friendly and helpful guy

Really chuffed with the outcome of my chat with Danny, top lad rewarding loyal customers like myself

Very helpful very curtious very kind best help ever had

I was so happy with Danny's customer service and my fast withdrawal, it all ran very smoothly.

Danny was helpful, and provided me with my request quickly.

Jarad was extremely empathic to my needs and assisted me well

The agent was very friendly and efficient. Thx Danny!

Danny sorted my bonus issue immediately, great help

I have to see is good service from bgo.com. I can confirm 👍👍👍

Nice friendly and easy to speak with. No stress or hassle just a nice simple chat and everything was sorted nicely. Very polite and helpful.

Easy to use and very helpful. Polite costumer service. Great help and fixed my problem pronto. And so much faster than email.

It was the best experience so far and I have played on many other casinos before.
Especially with the chat, Nick was extremely polite, helpful and straightforward. The qualities which other casino's chats lack a lot

Great customer service, sorted the problem quickly abs efficiently :) 10/10

Problem resolved straight away over chat, nick was great!

Got to hand it to the lads and lassies at BGO.
They have a reward system. The more you play. The more upgrades you get. So there I was,slotting away, got to an Silver upgrade (you have to wager circa at least three or four grand to get there, or at least certainly feels like it.)
You then, drum roll, are entitled to a free box booster reward, or a go at a prize wheel.
Yeeeehah ka..ching! You beauty!!
But wait...something is troubling me
What's this small print saying...can't be.. nope ...aw..come on...this is a joke right? 65 x times wagering?
Then thus out of the false cloud of bonhomie that casino membership attempts to inculcate in the unwary spoketh now unto me the small print. And with an unpleasant chortle, to boot.
65 x times wagering.
"Here's a quid you won from us, let's have £65 from you"
Genius really
Say what you like about sky and virgin, but at least when you win, you win.
At BGO the reward you win is a glorious chance to lose your money. At a whopping 65 times a rate of knots.
They must have people accept this rotten deal from them.
So much eh for the Wisdom of Crowds.

Really cool and helpful

Bgo have a great customer service no complaints