The cabin was clean and spacious. I think it would be better if you had the WiFi codes posted next to the TV, and some instructions about how to get just normal viewing and about how to access the p... もっと見る
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My stay with Big Bear Cool Cabins was genuinely lovely. From the moment I arrived, the cabin felt warm, comfortable, and cared for — the kind of place where you can exhale and settle in. Booking w... もっと見る
We had a wonderful stay here, the hot tub heated up very quickly, the beds were comfortable. We didn't use the kids room but there was even a trundle bed in the closet if someone needed if! Kitchen h... もっと見る
this is my second time renting a COOL CABIN - the staff are extremely nice but the cabins cleanliness is NOT VERY GOOD. My suggestion is to establish a check list for items in each cabin/house to be c... もっと見る
企業が回答しました
企業情報
Big Bear Cool Cabins について
当該企業による記述
Explore Vacation Rentals at Big Bear Cool Cabins —
Your Trusted Big Bear Lake Experience! Located in the heart of Big Bear Lake,
Big Bear Cool Cabins invites you to experience the best of
Southern California’s natural beauty year-round.
Lakefront Cabins at Big Bear Cool Cabins
Pet Friendly Cabins at Big Bear Cool Cabins
Hot Tub Cabins at Big Bear Cool Cabins
Discover the charm of cozy cabins, the thrill of the great outdoors, and the serenity of mountain living. Escape to Big Bear—where unforgettable memories await in every season. Choose from our diverse selection of cabin rentals—lakefront, near the slopes, or hiking trails—to find your perfect home away from home. Our pet friendly vacation cabin rentals ensure that even your furry family members can join in on the fun. We eagerly anticipate your visit and look forward to hosting you at Big Bear Cool Cabins!
連絡先
586 Bonanza Trl, 92315, Big Bear Lake, 米国
- 9098667374
- info@bigbearcoolcabins.com
- bigbearcoolcabins.com
4.5
優良
8518件のレビュー
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ネガティブなレビューの 87％に回答しています
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We had a good time in a beautiful cabin
2026年3月23日
Big Bear Cool Cabins からの回答
Hello,
Thank you for your review! We’re so glad you had a good time and enjoyed the beautiful cabin. We hope to host you again soon!
Wonderful View
Second stay here. Management is responsive and helpful. We love the view from the kitchen and deck, especially in the mornings and evenings.
2026年3月19日
Big Bear Cool Cabins からの回答
Hi,
Thank you for your kind review and for choosing to stay with us again! We’re so glad you enjoyed the views from the kitchen and deck—those morning and evening moments are truly special. We appreciate your continued support and look forward to hosting you for a third stay!
Awesome accommodations
Awesome accommodations, very comfortable and every need carefully met. Great location!
2026年3月25日
Big Bear Cool Cabins からの回答
Hi Karen!
Thank you for your kind review! We’re so glad you found the accommodations comfortable and enjoyed the great location. We hope to host you again soon!
Such a cute cabin
Such a cute cabin, with big windows. The rooms are a good size and the bathroom was so cute and appeared to be recently remodeled. We love getting away to Big Bear and always us Cool Cabin rentals for good prices and such cute cabins to choose from.
2026年3月16日
Big Bear Cool Cabins からの回答
Hi,
Thank you so much for your kind review! We’re glad you enjoyed the cute cabin, big windows, and the updated bathroom. We truly appreciate your continued support and are happy you choose Cool Cabins for your Big Bear getaways. We look forward to hosting you again soon!
The cabin was so cozy
The cabin was so cozy. A perfect getaway. The staff was super helpful and quick to respond to any questions we had. We can’t wait to come back!
2026年3月20日
Big Bear Cool Cabins からの回答
Hi,
Thank you for your kind review! We’re so glad you enjoyed the cozy cabin and that our team was helpful and responsive. We can’t wait to welcome you back again soon!
everything was perfect....my family…
everything was perfect....my family enjoy so much the house
2026年3月16日
Big Bear Cool Cabins からの回答
Hi Mario!
Thank you for your kind review! We’re so glad everything was perfect and that your family enjoyed the house. We hope to host you again soon!
Big Bear Cool Cabins からの回答
Hi Lawrence!
Thank you for your review! We’re so glad your first visit was a great one. We hope to welcome you back again soon!
When we got to cabin we were an hour…
When we got to cabin we were an hour early. They were very nice, the cabin was cute and cozy. We has a visitor the whole time we were there. There is a nice size squirrel that lives on the property. The only thing that I didn't care for is that to dispose of garbage was at a different area that was 11 mins away. The kitchen had everything we needed to use. There were games and 2 tvs and a DVD player with plenty of dvds to play also the fireplace was the center of the delightful living room. Other then that we will be back. They also offered us a discount if we wanted to stay a few days longer. Definitely worth the stay. My childern enjoyed the peace and quiet that the cabin had. The was a sign that said the cabin isn't a cabin it's a feeling!! We stayed in the a frame cabin with a loft that could sleep 4. And the bedroom was downstairs with the bathroom next to it. Very relaxing. Very nice experience. We had also brought our dog so she could enjoy the experience with us. Very nice neighborhood she enjoyed the quiet and relaxing atmosphere as well. They also had the wifi available for the internet. Thank you
2026年3月21日
Big Bear Cool Cabins からの回答
Hello,
Thank you for your kind review! We’re glad you and your family enjoyed the cozy cabin, peaceful setting, and amenities. We appreciate your feedback and look forward to welcoming you back again soon!
Great Service, But Check-In Communication Needs Work
We recently stayed with Cool Cabins and overall had a positive experience, especially when it came to customer service. When we ran into an issue during our stay, their team was very responsive over the phone and quick to help resolve the problem, which we really appreciated.
That said, their electronic communication could use significant improvement. We did not receive any check-in or check-out information ahead of time, which made the process more confusing than it needed to be. Simple updates like a text confirming the cabin is ready, along with the lockbox code and basic arrival instructions would go a long way in making the experience smoother and more seamless.
If Cool Cabins can improve their messaging and automated communication, they would provide a much more polished and stress-free guest experience.
2026年3月19日
Big Bear Cool Cabins からの回答
Hi Cathy!
Thank you for your thoughtful feedback. We’re glad to hear our team was responsive and able to assist you during your stay. We also appreciate your suggestions regarding communication and agree that clear, timely messaging is important for a smooth arrival experience.
Your input is valuable, and we’ll review ways to improve our check-in and check-out communication moving forward. Thank you again for staying with us!
Nice Cabin - Wish we could've Fished
We picked this cabin specifically for the size, sleeping arrangements, and based on pictures because it was on the water with a dock. Even some of the reviews from other guests indicated they loved using the dock for fishing. When we arrived one of the first signs we had seen in the cabin was to not use the dock and no fishing as it belongs to the lodge. We were very disappointed on this as we had booked this location specifically for that purpose. We still have to give a good review though because it was clean, a lot of towels available, a nice sized fridge, and my family loved all the board games available.
2026年3月20日
Big Bear Cool Cabins からの回答
Hello,
Thank you for your feedback. We’re glad to hear you enjoyed the cleanliness of the home, the well-stocked amenities, and that your family had fun with the board games.
We’re sorry for the disappointment regarding the dock access. The dock was available for guest use at one point; however, the owner has since decided to remove dock access. We understand how this could impact your plans and will review the listing to ensure this information is clearly communicated to avoid any confusion for future guests.
We appreciate you bringing this to our attention and thank you again for staying with us.
Really nice cabins real peaceful
Really nice cabins real peaceful, really enjoy our stay every time me and family go. Thanks again cool cabin
2026年3月16日
Big Bear Cool Cabins からの回答
Hi Andres!
Thank you so much for your kind review! We’re glad you and your family enjoy the peaceful cabins each time you visit. We truly appreciate your continued support and look forward to hosting you again!
The house was very charming
The house was very charming. My kids loved the jacuzzi in the backyard. The neighborhood was peaceful and beautiful. There’s a great trail down the street. The ski slopes are nearby. My family and I had a wonderful stay.
2026年3月18日
Big Bear Cool Cabins からの回答
Hi Araceli!
Thank you so much for your kind review! We’re so glad your family had a wonderful stay and that the kids enjoyed the jacuzzi. It’s great to hear you loved the peaceful neighborhood, nearby trail, and convenient location close to the slopes.
We’d love to host you again for another memorable getaway!
We really enjoyed our stay with Big…
We really enjoyed our stay with Big Bear Cool Cabins!
2026年3月13日
Big Bear Cool Cabins からの回答
Hi Doug!
Thank you so much for your kind review! We’re so glad you enjoyed your stay with Big Bear Cool Cabins. We truly appreciate it and hope to welcome you back again soon!
Cozy Big Bear Cabin with Hot Tub Deck, Fenced Dog Yard, and Beautiful Open Living Space
Great Big Bear cabin. The open layout between the living room, dining area, and kitchen makes the 1,300 sq ft feel both spacious and cozy—perfect for hanging out together after a day on the mountain. The stone bathrooms are beautifully done, and the hot tub deck tucked around the trees gives it that classic mountain-cabin feel.
The fenced backyard was perfect for our dog, and the neighborhood is quiet and very friendly. One of the best cabins we’ve stayed in up here—we’d definitely come back.
2026年3月10日
Big Bear Cool Cabins からの回答
Hi Lynda!
Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed the open layout, cozy atmosphere, and all the thoughtful features—from the stone bathrooms to the hot tub deck tucked among the trees. It’s great that your dog loved the fenced yard and that you were able to enjoy the peaceful neighborhood.
We truly appreciate your kind words and would love to host you again for another Big Bear getaway!
Big Bear Cool Cabins からの回答
Hi,
Thank you for your review! We’re glad you enjoyed the cabin and appreciated our team. We hope to host you again soon!
The first water got cold fast we had to…
The first water got cold fast we had to shower like 5 min each person or the water would be cold.
2026年3月9日
Big Bear Cool Cabins からの回答
Hello,
Thank you for your feedback. We’re sorry to hear you experienced issues with the hot water during your stay. We wish we had been informed during your visit so we could have assisted you right away. Our maintenance team will also be checking the system to ensure everything is working properly for future guests.
We appreciate you bringing this to our attention and hope to host you again for an even better stay.
professional and helpful
Representatives are professional and helpful. Make it easy for quick bookings.
2026年3月9日
Big Bear Cool Cabins からの回答
Hi Che!
Thank you for your kind review! We’re glad our team was able to make the booking process easy and helpful for you. We appreciate your support and hope to host you again soon!
Big Bear Cool Cabins からの回答
Hello,
Thank you so much for your kind review! We’re glad you enjoyed the beautiful, quaint cottage and that our team was able to assist you promptly.
We truly appreciate you staying with us and hope to welcome you back again soon!
We booked The Getaway through Cool Cabins - DO NOT BOOK THIS PLACE OR WITH COOL CABINS!!!
We booked The Getaway through Cool Cabins. NO NOT BOOK WITH THEM. The photos were great. However, the place was a total DUMP. The photos or description do not tell you that the two bedrooms are upstairs and the bathroom is on the first floor. The steps are so steep I am surprised they could pass county inspection - they are dangerous. The heater was so loud we could not sleep. We called Cool Cabins and then texted with them many times trying to discuss. The handrails on the steps and the entry are loose. Cool Cabins definitely misrepresented this place - it is AWFUL!
2026年2月1日
自発的なレビュー
Big Bear Cool Cabins からの回答
Hi Linda!
Thank you for sharing your concerns. We’re sorry to hear that this cabin was not the right fit for your stay.
We do want to clarify a few important points for accuracy. The listing description clearly outlines the layout under Rooms & Beds, stating 1 bedroom, 1 bath, with the upstairs first bedroom / split loft containing two double beds. This information is also reflected in the photos and written description, and we encourage all guests to review these details carefully prior to booking to ensure the home meets their needs.
Regarding safety, every short-term rental in the City of Big Bear Lake is required to pass a city inspection and maintain an active permit in order to be legally rented. This property has passed all required inspections, which is why it is approved for rental and remains permitted.
This home has been in our program for over 6 years, and during that time we have not received prior complaints regarding the stairs or beds, as the layout and features are clearly disclosed in the listing. That said, we do log and review all guest feedback and forward any reported concerns to the homeowner for review.
We regret that your experience was disappointing and that the cabin did not meet your expectations. Our goal is always transparency and guest satisfaction, and we appreciate the opportunity to clarify these points for future guests.
Informations for cabins was enough to…
Informations for cabins was enough to convince me to book for a two days trip, a good company
2026年1月13日
自発的なレビュー
Big Bear Cool Cabins からの回答
Hi Khalid!
Thank you for your kind review! We’re glad the cabin information was helpful in planning your two-day trip and appreciate your trust in us. We hope to welcome you back again soon!
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