Big Bus Tours Paris レビュー 4,130

No lo recomiendo. Cogimos el de dos días para aprovechar el día y medio que estábamos en París. El segundo día no pudimos usarlo, estuvimos más de 1h esperando en la parada número 5 del museo del Louvre y no vino ningún autobús,sin embargo pasaron 4 de otra compañía. Escribimos al chat y sin respuesta, al Facebook y al Instagram y lo mismo, nadie nos contestó. Íbamos con niños y no pudimos usarlo, 197€ tirados a la basura. No hay servicio de atención al cliente.
No tienen autobuses suficientes disponibles. NO LO COMPREIS NUNCA!! HAY MIL EMPRESAS MÁS QUE SÍ TIENEN AUTOBUSES DISPONIBLES.

We had a great time ... yes the bus was full during covid times but it's summer in Paris - it was an excellent day for us! The bus narration was very good and the cruise was delightful ... all & all ... we saw tons of beautiful areas we'd never been able to see on our own.

Well worth the day ...

l’expérience était plutôt bien , une balade découverte parisienne avec mes petit enfants , cela dit si je me projette en tant que touristes étrangé découvrant les champs Élysée , le commentaire audio ne va pas me donner une super image de la france, le commentaire nous parle de l’élection de Nicolas Sarkozy et de son passage au Fouquet's et de sa non réélection , ainsi que les marques étrangeres qui investisent sur cette avenue . perso je n'ai pas compris et j'ai trouvé les commentaire de cette partie vraiment hors sujet pour promouvoir paris . vous pouvez me contacter si besoin

Nous avions acheter pour le week de la pentecote nos billet sur le site, mais sur place service indisponible...
nous avons essayer de joindre le service commercial au n° indiqué, et l'on nous a raccrocher 6 fois au nez. De ce fait nous n'avons pas put prendre le bus
depuis j'essaie de me faire rembourser mes tickets mais là encore pas de réponse. Pire le site refuse ma réclamation.
service client vraiment a revoir...

tout excellent, très professionnel

Un bon moyen de faire un rapide tour de Paris et des fondamentaux à voir au moins une fois

My friend and I went on their tour around Paris and we had the worst experience. The prerecorded system on a bus which gives a commentary throughout the tour was not working properly if at all,and we changed our seats three times because we thought it would be better someplace else, so out of the whole tour we maybe got 1/10 of the running commentary about the places we saw. We also noticed that other people on board had the same problem. The ticket is not cheap even if you buy it online, so they should not afford a mistake like this. Very disappointed and strongly advise you against this company.

Impossible de mettre ZÉRO, c’est pourtant mon ressenti.
Arnaque totale, fuyez, marchez, prenez un bus de ville, le métro ou un taxi...
Le coronavirus n’excuse pas tout et surtout pas la malhonnêteté !
Ce 5 août à Paris, la bus n’est tout simplement pas passé à 9h30 comme indiqué à l’arrêt 1 mais à 10h15... un vendeur non francophone vous explique (Trop tard !) que la Fréquence des bus sera de 30 minutes si tout va bien, que le circuit bleu est purement et simplement supprimé (adieu Montmartre) et que le 1er ne passera qu’à 10h et le dernier a 17h !
Impossible donc d’utiliser ce bus dans de telles conditions, sauf à n’avoir réservé aucune visite et rester planté dans le bus que vous aurez eu la chance de trouver !
Le service commercial est déplorable et invoque les embouteillages (faux et archi faux, trafic parfaitement fluide)
La réalité est que cette compagnie moribonde ne fait circuler que 4 bus pour ses trop rares clients, et refuse de rembourser les billets non utilisés du fait de leur carence de service.
Scandaleux et indécent !
Je tiens à disposition copie de mes billets, de ma réclamation Du jour même et de la réponse De big bus !

I had an amazing time back in January - nice touch with the headphones

Autobuses muy viejos y personal muy antipático.Va demasiado rápido y no te da tiempo a ver casi nada desde el autobus

It was great experience to explore paris with bigbus and it won't be complete without extremely exceptional live commentary by loou

We purchased Dulux tickets which included a night tour to be taken over 2 days. We validated our tickets on the 30th Dec and planned to do the night tour on NYE. We then found out that the tour was cancelled and as we were leaving the next day we applied for a refund. The company refused initially saying we had a chance to go on the 30th, I replied that the tickets were for 2 days and not 1. They then come back and said that it was posted on there website. (whether they did or not I will never know......but I doubt it). I had no need to look at the website thinking everything would be ok.We were customers of there company, they had our email address and they should have notified customers by email. There were no notices on the bus, there staff should have been advised to let there customers know. It wasn't until the 31st we ask a staff member a question about the night tour that we found out it was cancelled......company willing to take your money but not look after there customers........disappointing end to our stay in Paris

I booked a tour through the BigBusTours main centre in Paris. This tour was then cancelled due to strikes I was not notified, I arrived and was told it was cancelled that destroyed one whole day as we were waiting for this tour then to rock up and it be cancelled. I was then told I would be refunded straight away by big bus and they took my ticket. It has now been 3 weeks of me trying to get through to them for a refund of €120 and they have assured me I would get a refund. But each person has told me differently. I then had to email them, what was happening and they got back to me saying it’s not refundable. This is ridiculous I payed for a service that wasn’t provided.

Then don’t get me started on the hop on hop off bus. We had a booking for the louvre so we thought we would use the big bus to make it there and catch the first bus that was meant to arrive. This bus never came and we stood there with other people for over a hour with no bus arrive. We then had to use other transport to make it there on time.

Very disgusted in the service.

I want to know the name of the French song that they play first on the audio headphones..
It's about Paris with a male singer
Please help..
Thanks
Niall

drivers are so nice and the service is wonderful. But i will appreciate if the buses are cleaning often, because the trash accumulate afternoon.

Bus pas du tout adapté pour l'automne ni poussettes
courants d'air partout, pas de chauffage
pas du tout adapté pour poussettes de bébé
bus probablement ancien ou en mauvais état, bruit de grincement tout le long du trajet
regrette le choix

All right, price tickets, the bus audio guide. I've only missed an extension of schedule in the afternoon, 1 or 2 more journeys would be great.
And to finish I would like to make a suggestion of the blue line: it would be a possible point to put some stop to go up to rue Chickly.
Thank you for everything.