Billabong レビュー 

Das Retouren Management klappt gar nicht - sooo schlecht! Ware nicht behalten und bis heute kein Geld zurück, jetzt schon die 3. Woche. Angeblich ist die Rücksendung noch nicht eingetroffen habe sie dem DPD Boten mitgegeben und die Nummer der Rücksendung liegt vor. Achtung totale Abzocke, denn das Retourenlabel berechnen die mit 8,80 Euro Frechheit.

I like Billabong products, but the refund process is very disappointing. I returned several items with tracking, yet refunds were incomplete and took far longer than stated. One package was only partially refunded, and support hasn’t responded properly.
This makes me hesitate to order from their online shop again — I’d rather buy via Zalando where returns are handled reliably.

Don’t get me wrong I love Billabong apparel but after the last experience in particular I doubt I’ll ever buy direct from them again.
Every time I have purchased from their app/website there is never any tracking for UK customers, orders can experience huge delays with no explanation and customer service is practically non existent.
More recently I sent items back and had to chase a refund 3 times as weeks went by with no communication or update. Eventually after nearly a month and another frustrated attempt to actually engage a human, I finally got a notification to say my refund was on its way. Not once however has a member of customer service contacted me to advise/explain/apologise. VERY POOR customer service.

Heel lang moeten wachten op mijn bestelling! Daarnaast lubberen de shirts uit na 2 keer wassen (bij de kraag)

meine Retoure ist vor 2 Wochen laut DPD bei Billabong eingetroffen, trotz mehrerer Nachfragen wird das nicht bearbeitet und ich muss auf meine Rückzahlung warten. Keine telefonische Erreichbarkeit und nur automatische Emails vom Kundenservice. Kauft bloß nicht in diesem Shop

Shipping took a long time. I emailed yesterday morning early and they solved my issue to my satisfaction. Very painless obviously the low reviews are causing them to make some adjustments.

Order placed on the 12th of the month. Item not even sent for shipping until the 20th. Now up to 10 days for delivery!?
Temu has better tracking and customer service.
Bilabong customer service is a bot email reply.
When paying £70 for for a pair of shorts I'd expect a minimum better customer service.
It's unsurprising Billabong, Quiksilver, and Volcom are all struggling under this shambolic out fit.

I handed in my return package but they said I returned 7 items instead of 9! Now missing around €50,- that they are not paying back 😧😧😧😧

I didn't make any pictures of my returns as you trust a company to handle it properly 😧.

Also their response is so insanely slow on packages. One package was given to the neighbors but there was no note in the mailbox to which neighbor it was given. After 2 weeks I received an answer from support to which number it had been delivered.

You can get in contact via Lara Stemmerik. That's the customer name on the order.

On my trip to California I ordered a couple of items from Billabong on Sunday night and paid 20 dollars extra for 2 day shipping to make sure that the package will reach on time before I'm leaving. Now it's Thursday and the order still has not been processed. I have been patient, but today I called into customer service again, and the supervisor who was supposed to help was rude and raised her voice at me on the phone.

I will definitely not be ordering from this company ever again. It's a shame they also hire people to be "supervisors" who behave that way. Her name was either Val or Zel.

Billabong is untrustworthy when it comes to their processing and shipping times. I would not recommend them.

I tried to order an E-Voucher on-line and after completing the information was told it could not be delivered! I used their on-line form for assistance and clearly it was an AI chat box that replied to me in French!! I tried again requesting assistance and asked for a response from a human being and that it be in English and again got a reply in French! Absolutely useless and I will never try and order anything from Billabong on-line again.

I ordered a rash vest from billabong, which publicises that items will be dispatched within 48 hours. 2 weeks later, after I had emailed support multiple times, including once to request a cancellation, they sent me a notification that my parcel had been shipped. Now I'll have to fight for a return and refund.

In the meantime, I ordered the same item from Amazon and got it within 24 :(

Hice una devolución el día 19 de marzo (me enviaron una talle equivocada) y no han respondido, ni me han devuelto el dinero.

Los emails nunca los responden, es perder el tiempo.

La única opción que tengo es denunciar el cargo en mi tarjeta y presentar todas las pruebas de devolución para que devuelvan el cargo a estos impresensables.

I ordered several items from Quicksilver/Billabong online. All my orders had to come to the UK. It turns out returns are not free.
All my orders came separately despite the fact that some could have been bundled together. As per their returns policy, I have to return them all separately. EACH return costs £5. What a total ripoff. I have 4 parcels, so it is costing me £20 in returns for unwanted items. Now it turns out that as a 'member' (signing up to emails) all these returns would have been free, which sadly is too late for me as you cannot sign up retrospectively. So it is possible for the company to waive the postage costs. But only to the ones who want to get emails. Unbelievable. Unprofessional is a term that is still too good for this kind of behaviour.

Bought a Furnace Natural 4/3 wetsuit last summer and after about 10 sessions in the UK winter the cuffs are fraying and taped seams coming away. Worst quality wetsuit I've bought in 35 years of surfing and the customer service is just pathetic. A month to get an automated response telling me to contact them via Quiksilver! It was against my better judgement to buy a Billabong wetsuit and I should've stuck to my instinct

Es malisimo el tiempo de envios y las formas de envio. No sabes por donde se envian no tienen forma de comunicarte y siempre superan los 8 a 12 dias en entregar. Si queres hacer un regalo por mas q compres con anticipacion vas a quedar mal. Malisimo las compras online

Ik ben al 1 week aan het wachten tot ze mijn bestelling hebben verwerkt. Dit zou maximaal maar 48 uur duren. Vakaer proberen contact op te zoeken, krijf alleen maar contact met een bot. Ik wil nu me bestelling annuleren en dit gaat ook niet. Ik ga namelijk op vakantie en ben niet meer thuis voor de bestelling.

Originele kleding en de kwaliteit scoort een ruime voldoende.

De terugbetaling laat te lang op zich wachten. Er gaat ongeveer 1 a 1.5 maand overheen.

Als je dat je dat voor lief neemt kan je hier prima kleding bestellen.

La qualité des produits est tellement médiocres !! Ne commandez pas ! Au premier lavage, même à basse température, le noir devient gris, les vêtements rétrécissent … bref à fuir .. quand je contacte le service clients j’ai une réponse 2 mois plus tard me disant qu’il ne peut rien faire car c’est un défaut du au lavage.. étonnant je ne rencontre aucune de ses mésaventures avec d’autres marques !

Leveren laat en in delen (weet ook daardoor niet of bestelling nu eindelijk compleet) Maar erger, nul communicatie mogelijk. Defecte trui geleverd en al 2 weken om oplossing gevraagd. Nul....

I never thought I had to wait so long for a refund or a reply.
I have purchased so many times from billabong and never had an issue with a refund or reply.

I will probably stop purchasing from billabong if that's the case now.

Really disappointed in customer service.

To have to wait one month for a return it's outrageous.