Billabong レビュー 

This has been the worst experience I have ever had with a webshop. Placed to orders, both about £200 as I wanted to try out different sizes and models. Total about £400.

First, items did not show up. It took weeks for an extra parcel to arrive. Than another never showed up and after many emails to the customer service (which is an unhelpful automated bot) finally treatening legal steps, I received a refund for two items that never arrived. After two months post purchase, eventually received a "apologies your order had been delayed, here is a 30% voucher ". Mind you, this is the first communication that even remotely answered one of my questions.

Then, I wanted to return the full orders
Refund is supposed to be received within ten days of receipt. Nothing. They ask you to to send over proof of postage if you don't agree, which I have, and then still you get an automated response asking for ten working days . I have been waiting for weeks and no refund in sight.

Absolute scam. Thinking about taking my claims to small claims court as it's such a large amount of money.
It's a real shame, because I was planning on keeping some of the very nice bikinis, but the whole process has left a sour taste.

At this point I hope to get a refund and never order anything from this shop in my life.

If I could give 0 starts I would. Over a month now since I’ve placed my order. Returned two items, one never arrived. Out of money, no refund to date. No communication from their customer service, only irrelevant automated messages. Won’t ever order again - avoid.

Slechte levering. Wacht al lang geen levering en geen contact. Waardeloos

Placed an order on 31/05. Still not received anything and I have sent multiple messages asking for an update and eventually a refund, I do not even want the goods now based on the customer experience I have received. Received only 1 reply to my first message and the reply was not helpful and contradicted their own shipping email.
DO NOT USE - it’s not worth the pain, I have no idea if anyone will ever respond and if I will ever get my money back.

The worst customer services you could ever use. You can not speak to anyone and it takes weeks to get any form of reply.

My item was not delivered to my address yet they are refusing to refund or send out a replacement item.

Utter disgusting

Ik heb mijn bestelling 150258699 geretourneerd maar nooit mijn terugbetaling ontvangen van €22,50,-
Hopelijk wordt het netjes opgelost maar zo aan de reviews te lezen ben ik er bang voor!

Les sweat-shirt sont de très mauvaises qualités. Ils boulochent après avoir été portés 1 jour seulement. C est deplorable.

I made an order on the 3rd of June, this was then split between three deliveries. Two of which arrived in a timely manner, though the last never arrived - unfortunately the item I spent the most money on (£80). I have attempted contact with customer service multiple times, but unfortunately have been met with an automated message each time - I have responded to these asking to speak to a real person as the automated messages don't answer my questions and give no insight in to where my parcel is, or if it will ever arrive. Unfortunately, the holiday the swimwear was bought for has been and gone and I'm struggling not to get frustrated at this point. £80 is a huge amount to spend when you don't receive the item, but more importantly, the lack of any communication makes me worry the money spent will have simply gone down the drain.

The worst customer service I have EVER HAD. Returned something a month ago with tracking proof and it hasnt processed. I've contacted customer service five times and have not once had a reply. No idea when I'll get my money back. Don't EVER order from here.

Service clientèle catastrophique, j'attends un remboursement depuis 2 mois pour un maillot de bain acheté en ligne et retourné sans même avoir ouvert le sachet. A date, toujours pas de remboursement et en prime lorsque je me suis manifesté auprès du service client, il m'a été demandé de ne pas les déranger car ils sont débordés...

Recommend buying a size up my daughter is a 14 not a 16 in ever other brand soon as it turn up I was like that is not a 14 look like a 10
No swaps for next size up only refunds which are in the two hard basket
Went to buy the 16 surprise surprise it's sold out
I will not be in a hurry to buy from there again

I am appauled, a loyal customer for years, I have a disabled son and buy his clothes from Billabong this year medium shirts turned up with sleeves long enough to fit Lurch of the Addams family. Quality to previous years was very thin more like temu products. After back and forth in emails i wanted to send them back for a refund registered and insured with a signature and they have refused to give me an address to return to only a tag with a post office box address in victoria when headquarters is in queensland this is to print up when i do not have a printer. I tried calling head office and please bear in mind my phone records all calls so I have proof. I told them what was wrong with these shirts i wanted to return at my cost. There excuse for the tag was if i send my way it will not be insured i explained i will iinsure at my cost. This really should not be a problem she told me to print up the tag. I started to say no i cannot but before I finished she hung up on me. I tried calling back and said did you just hang up on me she replied i was abusive this is not true and she refused yo put me through to do eone readonable and hung up. there is a huge difference between not agreeing with her and abusuve. My way is much more secure and theirs is ordinary mail. I no longer trust that i will get a refund and i have 30 days from the time of pur chase and i have been arguing in emails for over a week. I am going to have to file with small claims court

AVOID AVOID AVOID
Bought two items one arrived in good time the other never did
I had to chase so many times only to get more frustrated by their lack of care , and their generic response that had nothing to do with my actual issue
They took three weeks to tell me the truth
They knew all along why my package hasn’t arrived but they chose to keep quiet in witch time my money was in their bank account
If this was the last clothing company on the planet I would walk naked
SHAMEFUL BEHAVIOUR

He devuelto un artículo el día 3 de junio. Seur me dice que se lo entregó el 10 de junio. Estamos a 24 de junio y todavía no me han devuelto el dinero. No vuelvo a comprar aquí en mi vida

This website is a scam. I placed an order of £140 and it never turned up. The DPD tracking says “in transit” and has said that for a month. I have contacted them on their website 5 times and only response I got was 30% off my next purchase. I don’t want to make another purchase, I want my money back!! I have also sent another £200 worth of stuff to return but not got my money back. DO NOT BUY FROM HERE.

Lange Lieferzeit und alles wird einzeln geschickt. Richtig nervig.
Retoure nach 14 Tagen weder bestätigt noch erstattet.
Werde da nichts mehr bestellen😡

faktisk ville de få minus 5 stjerner. Super flot tøj og bikini MEN deres kundeservice er det rene BIP med bip på. Lad værd at købe hos dem. Jeg bestilte to sommerkjoler begge to i str XL. Levering tog ekstra tid tja hvorfor vide ikke. Men jeg modtog en XL og XS. Det kan ske at der sker fejl under pakning MEN nu har jeg skrevet til dem 5 gange om hvad gør vi? I kan i det mindste give mig mine penge retur men ak nej intet svar. Dog 5 venlig mail hvor de ønsker at jeg fortælle dem hvor tilfreds er jeg med deres kundeservice
HVAD TÆNKER I SELV?????

order came with +5 days delay when I was out of country so couldn't receive it and was then delivered to a DPD service point where i could not pick it up. 10 mails to different customer care mail addresses, and contact form i filled out on their website twice over 3 weeks kept all ignored wrt to my enquiry when I will get the refund. So similar to others I have not received the order and don't have any idea when or if I will ever get refund. Stay away from ordering there, save you the pain!

BESTEL HIER NIET. Geen retourformulier bij bestelling, retourportaal werkt niet. Contact opgenomen met de klantenservice via mail, krijg alleen een standaard bot antwoord. Verder geen reactie. Ik ben bang dat ik naar mijn geld kan fluiten.

Mijn ervaring met Billabong was van begin tot eind één grote teleurstelling.

Ik plaatste een bestelling in mijn gebruikelijke maat, maar vrijwel alle artikelen vielen veel kleiner uit dan verwacht. Hierdoor moest ik een tweede bestelling plaatsen in grotere maten. De maatvoering is naar mijn ervaring allesbehalve consistent.

Vervolgens begon de ellende met het retourproces. Een bestelling was niet zichtbaar in het retourportaal, retourlabels bleven uit en op vragen kreeg ik voornamelijk standaardantwoorden. Meerdere keren moest ik opnieuw uitleggen wat het probleem was, terwijl er nauwelijks inhoudelijk werd gereageerd.

Een deel van mijn retour is uiteindelijk verwerkt, maar volgens Billabong zou één geretourneerd artikel niet zijn ontvangen. Dat artikel zat echter in hetzelfde pakket als de overige artikelen die wel zijn verwerkt. Omdat ik via een DPD-pakketautomaat heb verzonden, beschik ik niet over een gewichtsbewijs. Het resultaat: mijn woord tegen dat van Billabong en ik blijf zitten met de kosten van een artikel dat ik daadwerkelijk heb teruggestuurd.

Alsof dat nog niet genoeg was, bleek ook de kwaliteit van de kleding tegen te vallen. Een broek die ik had gehouden, is ondanks wassen volgens de voorschriften aanzienlijk gekrompen.

Wat mij vooral tegenvalt, is de klantenservice. Het kostte enorm veel tijd en moeite om überhaupt antwoord te krijgen en het gevoel dat er echt naar een oplossing werd gezocht, heb ik gedurende het hele traject niet gehad.

Voor mij was dit de eerste én laatste keer dat ik bij Billabong bestel.