Easy to order. Good quality of goods received. Quick response and resolving issue from team. Very bad and disappointing are delivery service provider. When you pay extra for next day delivery you exp... もっと見る
企業が回答しました
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The product was as ever excellent. However your decision to use 'evri' for the delivery let you down. Of the 3 items they 'delivred' this week 1 was left on my nieghbours porch and 2 (including your... もっと見る
企業が回答しました
It is far the best experience I’ve had since I order online. Very fast response and delivered next day to my house. Regarding the advice always best choice. Thank you and good luck
企業が回答しました
My husband purchased a pair of waterproof steel toe cap trainers and was very pleased with them, a few months later the stitches went on one of the shoes, we couldn’t find the original proof of purcha... もっと見る
企業が回答しました
企業情報
当該企業による記述
Founded in 2014. For over a decade, we have grown to become one of the UK's fastest-growing companies, providing active, skilled professionals and tradespeople with performance- and safety-compliant workwear. Designed by traders for traders. At our core, we are driven by a mission to deliver best-in-class durable and functional workwear that doesn’t compromise on comfort at a fair price, empowering our customers in their life's work. We pride ourselves on offering performance products they can rely on, even in the harshest conditions, making us the preferred choice for over 740,000 professionals who need the most rugged workwear without compromise.
連絡先
4.5
優良
116件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Reliable
I have had quite a few pairs of black hammer boots for work. They are so comfy, they never need breaking in, I can just take them from the box and immediately wear them all day. I walk miles 5 days a week so it's essential they are comfortable and grip well in mud etc. I don't even look elsewhere when they need replacing. Fast delivery too.
2025年11月25日
blackhammer.co.uk からの回答
What a fantastic review, Angela. We hope you will never have to use them, but if you ever do, we hope you find the experience of dealing with our customer care team just as good!
blackhammer.co.uk からの回答
Thank you Spencer, we truly appreciate you as a customer
Excellent service
Excellent service. Fast delivery of goods and affordable products. Customer service A1.
2025年11月25日
blackhammer.co.uk からの回答
Thanks, John, much appreciated for the review, and we will feed this back to our customer care team!
blackhammer.co.uk からの回答
Thank you for the review. We do like to think that if Black Hammer were a human, then comfort would be our middle name!
Great customer service
Had a problem with a delivery (fault of the third party delivery company) and emailed them about it. I got a prompt response and a replacement sent out immediately and am really pleased at the quick response and professional way this was handled
2025年11月18日
自発的なレビュー
blackhammer.co.uk からの回答
Thank you for your feedback, Alex. We will feed this back to our customer support team.
blackhammer.co.uk からの回答
Thank you for the review, Glad you find them comfortable. Please feel free to reach out to our customer care team if you have any questions.
it is not true to size.
it is not true to size.
I ordered UK7 size
didn't even finish my shift.
my feet were hurting.
2025年10月27日
blackhammer.co.uk からの回答
Hi, we are sorry to hear that the shoe isn't the right fit. The majority of our customers find them true to size; however, we understand there will be slight variations in shoe size, which is why we offer a 45-day returns policy and free exchange to encourage customers to try on their shoes before removing the tags and using them outdoors. For future reference, we have a size chart on the site that shows where to measure the foot for the most accurate and comfortable fit.
A positive experience all round
I was very happy with my recent purchases from Black Hammer - when it did go wonky delivery issue they ensured it went back on track as soon as they were made aware - excellent
2025年10月28日
blackhammer.co.uk からの回答
Glad to hear our customer care team could help you out!
blackhammer.co.uk からの回答
We are glad to hear you have found them comfortable. Thanks for the review
Shoes are as described
Shoes are as described. Comfortable. Arrived quickly. Would definitely use again for the next set
2025年9月28日
自発的なレビュー
blackhammer.co.uk からの回答
Thank you Lee, let us know if you need any assistance in the future
Very easy website to view
Very easy website to view, follow and follow. High quality product at reasonable price. The steel toe cap boots fit well and feel very durable!
2025年9月6日
自発的なレビュー
Not good quality
2025年9月25日
blackhammer.co.uk からの回答
Hi,
Thank you for your feedback. We are sorry to hear that you feel the quality of your purchase did not meet expectations as we have invested heavily in producing high quality safety shoes and recently increased our guarantee from six months to 240 days. We want every customer to be happy with their purchase and genuinely want to understand why this wasn't the case for you.
We would love the opportunity to resolve this for you and wanted to point out that we have a 45 days returns policy and encourage you to reach out to our customer support team either on the website or via info@blackhammer.co.uk with your order and they will be able to assist you.
Best
The Black Hammer Team
Shoes perfect good fit and very comfy…
Shoes perfect good fit and very comfy will purchase again
2025年9月24日
blackhammer.co.uk からの回答
If we were a person comfy would be our middle name! Thanks for the review
blackhammer.co.uk からの回答
Good to hear. If you ever need support then feel free to reach out to our custoemr care team
Easy purchase,decent jacket at a decent…
Easy purchase,decent jacket at a decent price,fast delivery too
2025年9月28日
blackhammer.co.uk からの回答
Thanks, hope the jacket serves you well as we head into the wet season!
Great product & quick delivery 👍
2025年9月25日
blackhammer.co.uk からの回答
Thanks for the review Phil. Much appreciated!!
Trainers worth the price
Just received some trainer from black hammer and tona surprise for 36 pounds they are really comfortable, great quality and true to size , I've worn Adidas trainers mainly and these definitely outbeat adidas in my mind
2025年9月23日
自発的なレビュー
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