Black Sheep Utilities レビュヌ 

383
•
TrustScore 5段階評䟡の3.5

3.5

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5぀星のうち1の評䟡

AVOID! Only exist to spam and scam people, so they can make as much money as possible. Remember, they're an energy broker - you can get better prices by just spending 15 minutes looking online and avo... もっず芋る

5぀星のうち1の評䟡

We have repeatedly requested this company not to call us. They just laugh. Latest scam attempt is, following a call when we yet again said we were not interested, for them email us requesting a 'pe... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Very impressed with this company, especially Jack Elvin. It's rare these days to find someone who is so ethical, friendly, but professional AND who really knows his stuff! Will definitely use Black... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Black Sheep requested an opportunity to quote for our business energy even though we are still in contract until November 2021. When our current agent heard of their interest in the account they... もっず芋る

䌁業が回答したした

䌁業情報

  1. ゚ネルギヌ提䟛業者

圓該䌁業による蚘述

Black Sheep Utilities Ltd is one of the UK's largest independent Business Utilities Consultancy's. Providing client-focused energy procurement services for businesses throughout the UK. Black Sheep Utilities is trusted by 1000’s of businesses large and small to deliver bespoke energy procurement solutions.


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3.5

たあたあ

TrustScore 5段階評䟡の3.5

383件のレビュヌ

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3.5

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過去12か月のレビュヌ数: 6ä»¶

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5぀星のうち5の評䟡

Grace Darcy has been most helpful in


Grace Darcy has been most helpful in all of our dealings with Black Sheep.
She is always ready to help and advise, as well as being cheerfull and happy.

2021幎11月2日
Black Sheep Utilities ロゎ

Black Sheep Utilities からの回答

Thank you, I will pass your comments onto Grace.

5぀星のうち5の評䟡

Very knowledgeable, especially Sofia

This is the first time I have worked with Black Sheep Utilities.
Sofia has been a true blessing. She is extremely patient, very good at explaining things for me to understand and is so quick to respond. She understands what the business needs and what I need. She has been so helpful and I cannot recommend her, nor Black Sheep Utilities any higher. Would recommend in a heartbeat.
Diglis House Hotel.

2021幎10月29日
Black Sheep Utilities ロゎ

Black Sheep Utilities からの回答

Hi, so pleased to hear Sofia was able to help you with your contracts and thank you for your 5 star review.
I've passed on your feedback and let us know if there is anything else we can help with.
Thanks
Louise

5぀星のうち1の評䟡

Harassing Calls - best to not engage with them at all.

We have repeatedly requested this company not to call us. They just laugh.
Latest scam attempt is, following a call when we yet again said we were not interested, for them email us requesting a 'permission letter' before a telephone 'consultation' part way through next year.
Businesses that don't respect 'stop calling us' are not to be trusted.
Caveat Emptor.

2021幎10月26日
自発的なレビュヌ
Black Sheep Utilities ロゎ

Black Sheep Utilities からの回答

We sincerely apologies for any inconvenience caused. If you could email customerservices@blacksheeputilities.co.uk we will personally listen to any phone calls associated with your company and ensure any necessary coaching, training is given to the member of staff in question.
If you could also email data.controller@blacksheeputilities.co.uk with your contact details then we will ensure your details are supressed from our system to avoid future contact from us.
Kind regards
Louise

5぀星のうち4の評䟡

very good the agents seem keen to get


very good the agents seem keen to get things sorted quite quickly. Although they can come accross a bit pushy. Overall a good experience would reccomend.

2021幎10月25日
Black Sheep Utilities ロゎ

Black Sheep Utilities からの回答

Thank you for your review, we always aim to please! Apologies if we came across pushy, this is never our intention. Please let us know if there is anything else we can help with.

5぀星のうち5の評䟡

Strongly recommend

Ellie Potter and the team have been extremely helpful, not only in sourcing better contracts but also helping with utilities suppliers with queries we had.

I can strongly recommend

2021幎9月28日
自発的なレビュヌ
Black Sheep Utilities ロゎ

Black Sheep Utilities からの回答

Hi, so pleased to hear Ellie was able to help you with your account and thank you for your 5 star review. I've passed on your feedback and let us know if there is anything else we can help with.
Thanks
Louise

5぀星のうち4の評䟡

Broadband Supplier brought back into line

We had trouble with our broadband but the lovely lady Francesca got onto our provider and got them moving after threatening to take the business away from them she finally got them to do there job all I can say is well done and thank you and we have broadband that suits our purpose

2021幎9月24日
Black Sheep Utilities ロゎ

Black Sheep Utilities からの回答

Hi, so pleased to hear Francesca was able to help you with your account and thank you for your 5 star review. I've passed on your feedback and let us know if there is anything else we can help with.
Thanks
Louise

5぀星のうち3の評䟡

Could you explain how I can move to a


Could you explain how I can move to a new energy provider without either company requiring my meter readings? the numbers are 027200.
What's going to happen with my old firm owing me over £300

2021幎9月19日
Black Sheep Utilities ロゎ

Black Sheep Utilities からの回答

Dear Mr Woodall. I have asked one of our customer service team to give you a call to explain the transfer process. Black Sheep Utilities are here to help you every step of the way. Your contract does not start until September 2022 with British Gas Lite. EON Next (your current supplier) will ask you for a final read close to this date and British Gas Lite will ask for a first read. EON will then credit you any money that you are due.
My colleague will call and explain this in more detail.
Kind regards
Louise

5぀星のうち1の評䟡

You have cancelled the agreement due to


You have cancelled the agreement due to wrong information supplied by your own office and at no fault of IBI International Ltd.

2021幎9月8日
Black Sheep Utilities ロゎ

Black Sheep Utilities からの回答

Dear Mr Vincent
Black Sheep has not cancelled any agreement. I have asked one of my customer service team to give you a call to help you with your question.
Kind Regards
Louise

5぀星のうち5の評䟡

The company dealt with a new electric


The company dealt with a new electric contract and then Francesca Wilson sent me an email to confirm that everything was all complete and ready to change of our due date. Thank you

2021幎9月2日
Black Sheep Utilities ロゎ

Black Sheep Utilities からの回答

Hi, so pleased to hear Francesca was able to help you with your account and thank you for your 5 star review. I've passed on your feedback and let us know if there is anything else we can help with.
Thanks
Louise

5぀星のうち1の評䟡

Dubious selling techniques

We have just had a cold call from Black Sheep. The person on the phone was very pushy, demanded to be put through to a colleague and when told he was not available, asked for his mobile number implying that he already knew it and wanted to confirm it.
We do not deal with Black Sheep and if this an example of their business practises, we never will.

Reading previous reviews it would appear that this is standard business practise for them even though Black Sheep say it is not!

2021幎8月27日
自発的なレビュヌ
Black Sheep Utilities ロゎ

Black Sheep Utilities からの回答

We sincerely apologies for any inconvenience caused. If you could email customerservices@blacksheeputilities.co.uk we will personally listen to any phone calls associated with your company and ensure any necessary coaching, training is given to the member of staff in question.
If you could also email data.controller@blacksheeputilities.co.uk with your contact details then we will ensure your details are removed from our system to avoid future contact from us.
Kind regards
Louise

5぀星のうち2の評䟡

I felt too much pressure to make a decision

I felt too much pressure to make a decision quickly. I can't stand the hard sell approach. I like to have time to review and consider my choices. I appreciate that utility companies only hold their prices for a certain amount of time but I run a busy company and the gas and electricity contracts are not at the top of my list of priorities, especially when they are not due to be renewed for 10 months.

2021幎8月26日
5぀星のうち5の評䟡

I have had to day a conversation with a


I have had to day a conversation with a man named Jack Elvin from Black sheep energy. I would like to pay this man a complement as his bedside manner was perfect. I must give him a score of 27 out of ten. Extremely polite man. Thank you. David Turrell.

2021幎8月18日
自発的なレビュヌ
Black Sheep Utilities ロゎ

Black Sheep Utilities からの回答

Thank you for your review David. 27 out of 10 is an awesome score and I will pass this on to Jack! :)

5぀星のうち1の評䟡

They contacted my office to discuss


They contacted my office to discuss utilities. The 'guy' on the phone was rude and inappropriate to a member of my team demanding she gave him another colleagues personal mobile number! When he was placed on hold he was chuntering under his breath to "come on, hurry up and just put me through". Rude, inappropriate and unprofessional!

2021幎8月17日
自発的なレビュヌ
Black Sheep Utilities ロゎ

Black Sheep Utilities からの回答

We are really sorry that you had that experience. Black Sheep Utilities do not operate in that way and we are only here to support you and your business needs. I have followed up on this internally this morning and can see that the issue on this particular call is being addressed internally. I sincerely apologise, we will always address rudeness and unprofessional behaviour promptly.

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