Black Sheep Utilities レビュー 

Having acquired another business, we were introduced to Black Sheep Utilities - they had arranged the commercial electricity supply for the previous owners.

Initially the representative seemed helpful and friendly, but was soon very keen to sign up our service. The information he provided seemed reasonable and so we agreed to a 5 year fixed term deal with the recommended supplier. I was told that the supply would need to be managed online and that payments would be collected by direct debit.

Some weeks later, I realised I'd heard nothing from Black Sheep Utilities or our new energy provider. I telephoned the original contact who said I'd hear from 'customer services' soon. To their credit, customer services DID get in touch, apologised for the lack of welcome letter and said I'd receive it by email. I explained that I still hadn't heard from the provider, nor had a direct debit been set up on our business bank account.

The welcome letter arrived, though still nothing from our supplier. I emailed customer services to ask if they could provide our account number and I'd sign up online with the energy supplier directly. Heard nothing. Forwarded the email to the salesperson to ask if they could help. Nothing.

After using the 'contact us' form on their website, I was contacted the very next day by Ellie in their Customer Services team. Ellie listened carefully to my complaint, explained why things had gone wrong on their end and apologised. She took ownership of the problem and whilst a full resolution is yet to be achieved, Ellie has kept me informed of progress every week.

Things can always go wrong, that's normal - it's how well they're resolved that matters and I'm pleased with Black Sheep's actions here.

Thank you for excellent service, doing the hard work for us.

So far Black Sheep have been efficient and responsive in managing the transfer of our account between electricity providers. We have a few more issues to resolve and i hope the service continues.

Poor information, misquoted prices and the contract was not placed despite Black Sheep insisting it was. Have switched broker and will not use them again

Ellie helped me with an issue in minutes that I had been having with British Gas for months!

Excellent experience with Black Sheep. Very helpful representative, which made the whole process painless. Communication was exceptional.

Excellent friendly service.
There should be more black sheep like you!

Ellie is always polite and helpful and her timescales in replying are prompt. Would recommend Black Sheep to other Procurement professionals.

Definitely would recommend!
Zoe has been fantastic in her promptness and also helping me find the best price. After I told her I have some cheaper prices elsewhere she got an even better deal than what was previously discussed.

We have now had dealings with Ellie Potter and Grace Darcy at Black Sheep and to date all has gone to plan.
Fast , efficient service, emails on time , proactive call backs , they tick our box.

We had a number of quotes and Black Sheep was the most competitive, and dealing with Ryan made the whole transfer over to the new energy suppliers very easy.

Charlotte, has very pushy tactics, to the point of being a verbal steamroller! We are an existing customer but probably won't be for much longer!
The more you try to rail-road people by pushing and pushing and PUSHING, the more you get their backs up!
The company will be looking elsewhere very shortly.

Sent a reply to the complaints on 11/05/21 at 11:06 and NOW 05/10/2023 I'm asked for more info!!! as stated in my email, check YOUR recordings for 10/05/21 at approx. 12:25pm!!!

And you wonder why we took our business elsewhere!!

Okay, you want to take this review down! I've found my proof - Louise at Black Sheep replied 11/05/21 at 11:40, to which the reply was "we have listened to this and will be providing further training to ensure that this doesn't happen again. We will also ensure the (your spelling mistake) Charlotte is no longer your point of contact" AND NOW you want to take this down as not being valid !

Always available. Maybe contact you too often.

Ellie Potter has been a real superstar for liaising with British Gas on our behalf and keeping me updated with the issues that I have.

Would definitely recommend!

Ellie is always helpful and will assist with any queries promptly. I wouldn't hesitate in recommending Black Sheep Utilites and Ellie for all of her valued assistance.

Recommend!!! A gentleman in the name of Guy was extremely helpful in taking care of my telecommunications!! With next to no hassle for myself! Excellent service from black Sheep Utilities! Next up all my energy suppliers!

Black Sheep Utilities contacted me re the renewal of our electricity contracts due later in the year. i had completed the form giving them permission to act on my behalf. It all went very smoothly and as a result we have signed with our energy company for a further to years.

I left the review on 4 March when Ellie had given excellent advice to deal with difficult ex supplier. I followed her advice and it was finally resolved in my favour!
Ellie followed up to check I was happy and all going well with new supplier. Very satisfied with care and professional advice