Bluefin Fitness レビュー 

Finally received my treadmill a week after ordering, even though their website says 2-3 working days. The delivery company was not great. Assembling the treadmill was also not great.

Very helpful and professional company. I changed my mind after ordering a rebounder. They arranged a refund without any issues and stayed in touch with me throughout to ensure the item was not posted out. I would highly recommend Bluefin Fitness and would buy from them in the future.

Se me cobra 59€ de la tarjeta y no me llega confirmacion de compra pero si correos de que acabe la compra no confirmada pero si cobrada y me pongo en contacto y no hay respuesta......Timo en toda regla pq en el banco me confirman el dinero retenido.Lo siguiente es denunciarlo para intentar recuperar el dinero.

I ordered a trampoline and I had t heard anything regarding delivery. I got in touch via their website and got a swift response explaining the delay and offering me the choice to wait or get a refund. Refund now approved found them to be really friendly and straightforward company.

Ich warte seit 2Monaten auf meine Lieferung! werde immer vertröstet. Achtung ist eine Betrugsfirma! Ja nicht im voraus bezahlen!

Intento realizar una compra de una cama elástica y me da error en el pedido, he intentado realizar la compra dos veces sin éxito, espero poder recuperar el dinero

I was skeptical to order after reading some reviews here but I’m glad I did! The product I ordered appears very good quality for the price point and delivery was quick (it did take 1 or 2 days longer than initially advertised but no big deal was here less than 1 week from ordering)
Would use this site again.

Got a rowing machine it broke within a week it was broken sent emails sent video nearly a week later still getting no where all I need is bottom bit sent out as pull bit is broken on it not a very good company first time used them won't use again

Update!
My order arrived very quickly, much quicker than I anticipated and without extra taxes. So I am going to keep the trampoline which I assembled with some help. She looks wonderful and bounces perfectly.
I still didn't get an answer on my emails I sent before, the answer here is the only one I got. But for now: happy and satisfied and ready to dance and bounce on my new trampoline!
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Trying to get a hold of customer service within 24 hours after purchase, but there is zero reaction. I want to annul/delete my order (a fitness trampoline), which I already payed for through Paypal, who says to contact the seller. Not even an automatic reply. Zero information on the shipping (if it has already been shipped, if I would have to pay taxes for the shipping from UK to Belgium aso).. I might be impatient but within this era you get used to a good costumer service that answers within a day. I hope I’m wrong and don’t get the experience some people had here with having paid and seeing nothing. I fear I won’t be able to pay possible additional taxes, which I thought of too late.
Anyways, if I’m proven wrong I’ll edit my review. 

Stellar service. Bought my 4D vibration plate years ago. It is still providing quality massage and workouts. Lost my remote and was able to purchase replacement. Received prompt and efficient service and delivery.

They respond to message. The support is excellent, factual, honest and fast. The attitude they show to their customers is first rate.

In May 2022 I purchased a Tour XP Exercise Bike from Bluefin Fitness.
On 12th June 2024, I was on this bike when it suffered a catastrophic failure, the support bracket snapped and the main frame snapped at the join causing me to be thrown back onto the floor and bruising my back and shoulders.
I have contacted Bluefin via email and sent them photographs of the damage but they refuse to do anything about it.
I understand that the exercise bike is out of warranty but the Consumer Rights Act 2015 and the Consumer Protection Act 1987 allows for this.
Bluefin still refuse to do anything about this issue.
On a more minor note: From day one the digital display did not work correctly. Instead of swapping the display the company swapped the whole bike and once again the display did not work correctly.
Needless to say, I am not too chuffed with this company.

I, recently, purchased an ex-display, Bluefin Fitness Blade 2.0 Rowing Machine from this supplier on eBay. Upon receiving the item, I discovered that one of the pedals was broken. I contacted the supplier immediately and provided the necessary information and photos of the damage.
To my pleasant surprise, the supplier responded within a couple of hours and arranged for a replacement pedal to be dispatched right away. In fact, two matching pedals were sent. Their professionalism and promptness in handling the situation turned what could have been a challenging experience into a positive one.
The rowing machine, itself, is of excellent quality, and I am very satisfied with my purchase. The supplier's exceptional customer service has left a lasting impression, and I highly recommend them to anyone looking for fitness equipment.

Thank you for your outstanding service!

Avoid this company ordered an item it wasn’t delivered phoned delivery service who advised to contact seller
All communication has been very rude and not helped me at all so I’m hundreds of pounds down and no item and they are just ignoring me now !

Was originally happy but now I'm just really frustrated. I ordered a cross trainer on the 5th may and was super excited about it, no communication or updates from bluefin at all which was a little annoying but I just ignored it, eventually the delivery team contacted me and it was delivered 10 days later.

Cross trainer looked great and the delivery team was great but after I put it together and tested out the machine it made an awful noise so I contacted the bluefin team and they told me to check I had screwed everything tight and to oil all the moving parts including the flywheel (this part comes already assembled) so I took out the 3 screws to oil the flywheel as that's the only way to get to it and ended up crushing my hand and dislocating fingers (4 weeks later still not healed). I don't think they should be telling people to oil parts that are not accessible and come already pre assembled as its dangerous and I would not have even attempted it if not being asked.

I informed bluefin team that the noise has come from the pre assembled bit and they arranged a collection but didn't even tell me what this collection was for repair? Replacement? Refund? So I had to constantly go out of my way to get information from them. I contacted them to say the cross trainer had been Collected and what are the next steps and they replied I had to wait up to 15 days for them to receive it for them to send out a replacement so I waited the 15 days and no email or communication once again so I had to email them again and ask what was going on and then they messaged that all of a sudden my package is in their warehouse and they will send out the replacement so I asked them to let me know when it's been dispatched and I got a reply saying it takes 2 working days to be sent and I would get an email with a tracking number.

.. it's been 5 days and no email or communication once again .. its been 5 weeks since i ordered my original cross trainer, 3 weeks waiting for the replace... Still no replacement and still painful fingers. My biggest annoyance is the complete lack of communication and the amount of emails I've had to send to get simple information and answers that should automatically be given to you without asking.

Real shame as the cross trainer looked really good and I really hope when the replacement finally comes it isn't broken again. So far not a good experience and super disappointed.

Needed a copy of the workout poster and nutrition guide! Popped over an email to these guys and within 5 mins I had both in my inbox! Seriously good customer service! Thanks Jake! You guys rock. Love the vibration plate pro!

Compro un trampolín ayer a las 12 del mediodía, previamente había hecho una consulta sobre garantía ya que en su página sólo ofrecen un año,a las 14horas me contestan diciendo que sólo es un año de garantía, por lo que decido anular inmediatamente el pedido porque no cumple con la garantía legal en España. Desde ese momento ha sido y es una pesadilla,han contestado a mis correos hasta ayer por la tarde que aún no sabían nada sobre si habían mandado ya el pedido,cosa muy extraña ya que siendo la misma empresa, si se quiere se puede anular a tiempo. Sorpresa mía, que me meto en la página para averiguar como funciona el desistimiento de pedido y si lo envían me cobrarán unos gastos,en este caso,no devolverian dicho importe. Cosa que me mosquea porque estaban tardando mucho en contestar y parecía que lo que querían es que pasara tiempo suficiente para decirme que ahora ya lo habían enviado. Hoy se confirma todo mi miedo,me vuelvo a poner en contacto porque no tenía noticias aún,y me acaban de contestar que el envío ya está realizado. Ésto suena mucho a estafa,o por lo menos a muy mala intención por parte de ésta empresa. Cuando en un pedido anulado dos horas después de realizarlo hubiera sido muy viable esa anulación. No sé qué va a pasar al final, porque acabo de escribir si por seguir con la anulación me van a cobrar, pero el simple hecho de cómo ha sucedido todo, jamás voy a ni comprar nada más,ni recomendar a nadie ésta empresa. Las cosas así no se hacen y más cuando se está dentro de plazos tan evidentes y por un motivo más que justificado, ya que a dia de hoy en artículos de éste tipo una garantía de un año no es legal, por lo menos aquí. Mucho cuidado con vuestras compras con esta empresa
Actualización: Al final después de abrir disputa en PayPal,de ésta reseña y de enviarles mi desconformidad con su actuar,me acaban de contestar que van a anular el pedido.
Por lo que al final parece que se han comportado, aunque yo lo he pasado un poco mal por la mala gestión. Pero por lo menos han resuelto favorablemente el caso. En recibir mi dinero, actualizaré la reseña otra vez.
Actualización: He recibido mi reembolso, subo a tres estrellas porque al final han sido profesionales, con todo no se merecen cuatro,ni cinco porque ha sido una odisea anular el pedido cuando sólo se hizo dos horas más tarde y por un buen motivo.
Respecto a sus productos no puedo opinar, ya que no los he probado, pero recomiendo comprarlos en España, por ejemplo en Amazon u otra compañía que dé la garantía legal que tenemos aquí.
Espero os sirva mi experiencia. Es una empresa que responde, pero creo que les falta mejorar la comunicación entre ellos,ser más rápidos, eficientes y profesionales. Y algo que añado yo, que deberían dar la garantía que corresponda a cada país legal,si van a vender en ellos.

Great service - delivered a quality, sturdy, easy build rowing machine which I've been using daily for 3 weeks and giving it a punishing workout - going well! I wanted to future proof it by ordering spares for the bits I am hardest on, and Kenzie helped locate the right parts and organised delivery for me - they were super helpful. Would use again.

Mas de dos años, esperando a que tengan existencias de un banco de pesas, jamás respondieron, la atención al cliente es penosa he insultante, me comunico hoy con ellos y me dicen que se toman muy enserio los problemas de los clientes, si pues seran los clientes de UK, porque los de España les importan una ¡¡¡ Mieeeerd... !!!, en fin casi dos años y medio de espera y cuanto termino yo poniéndome en contacto con ellos, me dicen que se toman las cosas muy en serio, jajajaja, Entro aquí y aun pienso que he estado de suerte de recibir la bicicleta estática en 2021, porque según leo aquí algunas personas no tuvieron tanta suerte como yo, en fin, a ver si entre todos podemos perjudicar a esta empresa, como ellos nos han perjudicado a nosotros.