BMW レビュー 1,307

I took my BMW to Group 1 Ruislip on 07/10/2025 in limp mode (restricted to 40mph). After their software update, the Head Unit and Kombi crashed, leaving the car completely immobilised for over ten weeks.
BMW now claims the Electric Motor Electronics (EME) requires replacement at a cost of £7,000, despite the fault arising only after their intervention. Courtesy car support has been withdrawn, and I am being asked to authorise costly repairs before another loan vehicle is provided.
This is not a warranty issue — it is service-induced damage caused during BMW’s own programming process. Yet responsibility is being deflected, leaving me without mobility and facing unreasonable costs.
I am escalating this case to The Motor Ombudsman and will be logging all transport costs incurred until BMW accepts responsibility. Customers deserve accountability, not deflection.

Over the past couple of weeks, I’ve been reaching out to various departments to clarify some questions, but unfortunately without success.

In 2023, I entered into a 48-month lease agreement with BMW Financial Services for a BMW 218i. At the time, I specifically requested that both servicing and tire replacement be included in the agreement, and I was assured that these would be covered.
I completed the first scheduled service in January 2025 at Sytner Worcester BMW without any issues, and it was covered under the lease. However, I recently booked an appointment to replace the tires as the vehicle has now reached 30,000 miles. Sytner Worcester BMW declined to proceed, stating that tire replacement is not part of the lease agreement.
I have finally reach out the BMW UK and I have been told that tires and brakes are not included, and my question is .... what is the point to lease if you have to pay everything?
No negotiation possible - first time I have purchased a BMW and will be the last one. - VERY VERY POOR!

I bought the car from Chris fisher in January 2025, a treat I have saved up for a long time I purchased the car outright and loved it!

Around the start of October I remember getting into the car to do the school run. As I put the car into drive and tried to pull away the car jerked and went back into park. It did this a number of times and I had to call BMW assistant and took my wife’s car to get the kids which I was late for.

The BMW technician advised to re try the car when I did this it pulled away fine. I the. Booked it in with your selfs who could find no fault with it and no error codes were logged.

In the same month I was at a friends house in a single drive, I went to leave and it did the same thing and took 45 minutes to resolve it. My friend could not pick up his wife on this occasion as I was blocking him in. So my wife had to get her!

Another time I was at work and it did the exact same thing, I videoed this occasion and sent it through to Lauren at the service team and re booked the car in again. This happens a few more times when I attempted to do shop runs ect but resolved it self after waiting it out.


I booked it in with your selfs again in November and you changed the front door lock and you thought it could have been the safety systems playing up.

On the way back from the dealer ship the car shifted it to neutral at a round about and would kept bouncing back into park when I re started the car. 5 minutes later it resolved it self again. I got a some abuse from people behind me and had to ferry the traffic around me.

This issue has caused me no end of stress, I have never had this many problems with a car and this is the most I have spent on one!!!!!!

I have been late to work, late home from work, late to pick the boys up. I am in the police and being there on time is hugely important and something I take pride in and can’t not afford to have a faulty car. It has caused me anxiety and worry.

On my days off I have had to spend money on fuel, put miles in my car and more importantly take time out of my day to get the car to yourself..

This is the third time I have had to book it in and cannot see the issue being resolved because no fault codes are being stored.

I therefore under the consumer rights act 2015 reject the car. I would like options please of how I can go forward without a loss to myself.

In respect of this the entire team at castle old everyone has been amazing,polite and respectful of my problem.

My worry is that I will be offered poor money for my car though no fault of my own and come away out of my pocket which would not be fair considering when I first reported the problem it still had three months warrenty. I bought the car from a main dealer and for peace of mind that if something would ever go wrong it would be out right and I would be looked after.

I would like to reject the car as I have lost trust in it.

Please escalate this to the manager and see how we can resolve this asap.

Thanks so much for your time.

BMW Hillington Glasgow. Brand new X7. Door switch fell into door frame. Accused of being ‘heavy handed’. Never happened in my life to any of the other vehicles I’ve driven on other more luxury branded vehicles. Manufracturing flaws not admitted - charged over £200 for no reason at all. Avoid at all costs. I argued at the time that I will not be paying if they thought it was our fault. They ignored me..

I am extremely disappointed with the way BMW Insured Warranty has handled my current repair. My BMW X4 has now been off the road for over two weeks for a simple coil spring replacement — a job that any competent independent garage could complete in a single day.
BMW’s service centre has informed me that the delay is due to “missing screws from Germany,” and I’ve now been told it will be another four weeks before the repair is completed. Being left without a vehicle for six weeks in total for such a basic job is beyond unacceptable for a brand that claims to represent premium quality.
Despite contacting BMW Customer Service, I have been repeatedly refused a replacement or courtesy car, even though the delay is entirely on BMW’s side. I rely on my car for work responsibilities, and BMW has offered no mobility solution whatsoever.
For a manufacturer of this reputation, this level of disorganisation, poor parts logistics, and complete lack of customer support is frankly shameful. The BMW Insured Warranty gives the impression of offering security and peace of mind, but in reality it has left me without transport for weeks with no accountability.
BMW seriously needs to rethink how its warranty service operates — premium customers expect premium support, not excuses about missing screws and long waits for basic repairs.

We recently purchased a BMW iX from BMW Derby, and what should have been an exciting moment has turned into an absolute nightmare.

Within just two-three days of ownership, we discovered a damaged glass roof, something that clearly should have been identified before the car was handed over to us. We immediately contacted the dealership expecting support, but instead were met with indifference, denial, and a complete lack of responsibility.

Rather than helping to resolve what is clearly a serious defect, BMW have refused to assist with repair or replacement, leaving us completely stranded. The situation has now escalated to the point where our insurance company is considering writing the car off entirely because the cost of replacing the roof is so high.

The customer service has been shockingly poor. No empathy, no urgency, and no accountability. We’ve been left out of pocket, deeply disappointed, and incredibly upset by how we’ve been treated.

Buying a premium vehicle from an official BMW dealer should come with peace of mind and trust. Instead, we’ve been left high and dry, questioning how a dealership of this reputation can treat customers with such disregard.

If you value honest service, transparency, and aftercare, avoid BMW at all costs.

BMW simply can not manufacture wheels that don’t corrode. Now had 3 sets of wheels and the latest have corroded yet again within 18 months. A further warranty claims process is not worthwhile as BMW ask for a contribution and will not refund my last contribution despite supplying bad quality wheels that corroded within 18 months. Avoid.

Absolutely shameful communication and customer service from a premium brand. My brand new x1 was recalled for 7 months , after being refused a loan car from the dealership as I owned a small dog, 4 loan cars later from enterprise hire, all sub standard to the payments I continued to pay, little if any communication as to what was going on. When there was communication it was passing the blame from bmw fs to customer services to the dealership.
The car was finally returned, after being in the care of the dealership (Brighton and hove) with flat tyres and warning light on. This Ofcourse brought concerns of the warranty as I had not had use of the car and having no confidence left in the brand, I was told they would not extend it and would respond any further.
Stay away from them. I’ve had premium brands before with far superior customer service and retention.

I was due to collect my new BMW from the dealer yesterday but BMW central put a delivery stop on the car at 4.45pm on the previous working day. Coincidentally I was informed about this just after I'd paid a hefty deposit!
So far BMW central hasn't issued a fix for the issue, and hasn't communicated the resolution timescale to the dealer or customers. Thus leaving me (and others) completely in the dark, and souring the pleasure of getting a new car.
This is the behaviour of an organisation that simply doesn't give a damn about its UK customers.

They are untrustworthy and unprofessional. Our car had visible smoke issues. The BMW roadside assistance told us to take it into the Chiswick Berry BMW workshop. It took us one month to get an appointment. We were charged £150 for the diagnostic and asked to leave the car overnight. When we picked it up, they said it was immaculate and there were no leaks and only condensation was burning off. They gave us a written report with a clean bill of health. Nothing could be further from the truth. Wes at BMW basically lied to us. The car in fact continued to reek of smoke as a result of burning oil as a result of a faulty gasket. This issue was picked up by two potential buyers of our car and we had to sell it at a big discount as a result. I can strongly recommend not purchasing a BMW based on their unethical behaviour and lousy service.

Disappointed with Unexpected Charges and Lack of Communication

I recently brought my car on 15 October 2025 for a scheduled service at North Oxford Garage BMW and was very disappointed with my experience. When I booked online, I specifically selected and ticked 2 services on their online app which was clearly priced at £233 plus VAT together. However, when I was called to pay the charges, Iwas shocked to receive a bill for £381.

It turned out that few additional checks and services were performed without my knowledge or consent. At no point was I asked if I agreed to these extra services or informed about the extra costs. I raised my concerns at the service desk, but did not receive a satisfactory explanation, advice to receive an answer early this week but until now I haven't heard from him.

As a customer, I expect to be consulted and to give approval before any extra work is done or additional charges are added. Despite I was waiting for my car in their reception area, no one bothers to consult me first. This lack of transparency has left me very disappointed and has made me question whether I will return in the future.

I hope BMW will address this issue and improve their communication with customers going forward.

Disappointed with BMW Service Experience

I expected a premium experience from BMW, but unfortunately, my recent visits to their service department left me deeply dissatisfied. On multiple occasions, my car was not ready at the agreed collection time, causing unnecessary delays and inconvenience. Even more concerning, I discovered damage to my vehicle when picking it up—something I never anticipated from a brand that prides itself on quality and care.

Communication was lacking, and I felt my concerns weren’t taken seriously. For a company with such a strong reputation, this level of service is unacceptable. I hope BMW takes steps to improve their customer care and ensure vehicles are returned in the condition they were received—if not better

BMW ID app doesnt allow a partner using an EV car to charge the vehicle because they are not the owner. Its like saying, you cant put petrol in the car because you don't own it. SHOCKING BMW are not aware and have no plans to fix their app lack of real world uses.

Having purchased 1 brand new BMW and 3 Used Approved unfortunately the car and warranty is not all it is cracked up to be.

The 1st BMW a brand new car had to go in for a new bonnet latch mechanism as servicing does not do the basics oiling such components so they fail, stopping you from doing basics like checking oil, coolant and screen wash.

All BMW want to do is sell you another, following 50% depreciation over 3 years only to face similar losses and lack of care and attention again.

When you buy used, the cars on the forecourt are not looked after, often covered in bird muck that etches through the lacquer. Our 2nd used approved was like that when we got it (etched lacquer) and multiple scratches on the glass. To be told a front windscreen needed replacing due to scratches and that instead they were polished out, only to find the scratches remain highlight how BMW treat you. Windscreen was finally replaced at more inconvenience than if it had been done prior to handover.

Following keyless theft of our latest BMW, searching local used approved cars displayed cars covered in bird muck and cobwebs. We instead bought a looked after used BMW privately with the remaining Used Approved warranty transferable. A nasty metallic rattle from the exhaust could not be replicated by the dealer and sticking tailgate struts observed, stating need replacing however both dealer and BMW not forthcoming under warranty. Instead complaints department will deal as goodwill which shows the warranty is actually worthless.

Not surprisingly when the warranty renewal letter came we were not going to pay for such a worthless product.

Not happy with these people .
Needed roadside assistance . Was told that the car will have to be towed to nearest BMW garage ( which was fine ) and that a replacement car would be ready etc…
But then when the EPR ( Easy Pick Recovery) came , the recovery person said that the car will be going to a storage point and there will not be any replacement car there .
Couldn’t get through to BMW roadside assistance. Once I did , they were just unhelpful .

I bought a [new] BMW 530e M Sport Auto. It's now 4 years old and for the last year or so, the sat nav is TERRIBLE. Sends me down since streets and around the houses, again and again. I use an iPhone app if someone else is in the car - I don't want to use it while driving - but it's irritating me.
I've been told that updating the system maps costs an annual fee [£79 they told me]. Surely this is / creates a 'moral hazard': BMW has a perverse incentive to provide rubbish sat nav and not update it for three years, so that it can generate more revenue from updates?
It's my first - and last! - BMW. I came to this model after a Panamera and half a dozen E Class estates. Not that Merc is the quality it used to be, but Porsche is a different class totally [though you pay for it! LoL]

I’m absolutely disgusted with the level of service I’ve received from BMW regarding my M340D Touring. Since purchasing the vehicle — which cost close to £70,000 — I’ve had ongoing coolant issues that remain unresolved to this day.

What’s even more frustrating is that I’ve repeatedly requested a replacement vehicle that actually meets my needs: sufficient boot space and 4x4 capability. Despite raising this multiple times, I’ve been continually denied and passed around between BMW UK and BMW Assist, with neither side taking real ownership of the problem.

The responses I’ve received have been vague, unhelpful, and frankly insulting, especially given the amount of money I’ve spent. I expected premium service when I bought a premium vehicle — instead, I’ve been left with ongoing mechanical issues and zero accountability from BMW.

It’s absolutely shocking how little regard is given to customers once the sale is done. Based on this experience, I would strongly caution anyone considering BMW – the badge might say luxury, but the service says otherwise.

If I could provide less than 1 star I would.
Abhorrent customer services - left without a vehicle for 3 weeks. Being passed from pillar to post by Stratstone and BMW UK - both blaming each other for delays and leaving me stuck with no sign of a solution.
Paul McMullan and Rik Shields leading the customer service department (Stratstone Leeds) should undergo some serious retraining to highlight some major issues with their capability to work with customers - service is important to ALL not just those customers buying new cars from your branch.
BMW need to have a closer look at who is representing and tarnishing them as a brand through franchises!!👎🏻

Don't buy a new BMW.
They have got rid of all the manual controls
The car is driven by a screen on which there are 40+ apps all totally non- intuitive. It is extremely dangerous to drive as using the onboard computer screen requires taking your eyes off the road. The voice assist means you have to learn BMW speak, which is also non intuitive. We are teckie, but after 6 months we still don't know how to control simple functions. Instruction book generic and useless. This may well apply to other cars makes using a generic computer programme. Bring back the nobs! BMW 25e X1

BMW X5, purchased from Bavarian BMW for £40,000. Since purchase, the vehicle has experienced repeated major faults, including rear suspension replacements (3 times), air suspension compressor, transfer case (£8,000), steering rack, 3 rocker cover oil leaks, complete AdBlue system replacement, catalytic converter, blocked pipe causing spluttering, 2 struts in the boot, and all drive shafts replaced, and the drive system has failed. Recently the eco pro motor has also failed. And it’s leaking oil again 😭

The car has been off the road for more than 30 days, and over 2,000 miles have been racked up in dealer “road tests”. The total cost of repairs has exceeded £30,000

The service team have been good and Richard McKnight and Jenny Muckle have always tried to help me, my dispute is with Bavarian, who sold the dog of a car, not the service department who I have a good relationship with, they have provided an exceptional service to me. Just make sure you have plenty of money if you’re buying a car as the approved used ones aren’t up to standard