Peccato perchè hanno un catalogo ampio e prezzi buoni ma una PESSIMA gestione! Davanti alle loro mancanze spariscono. Non rispondo alle mail! Resi costosissimi, causati da loro informazioni sbagliate... もっと見る
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Servizio decisamente da 5 stelle! Li ho chiamati telefonicamente per un chiarimento, hanno risposto subito, in italiano, e hanno saputo rispondermi (cosa non scontata visti i call center che ci so... もっと見る
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Confermo e ribadisco quanto indicato nella recensione precedente. E ,replicando alla risposta di europe moto,aggiungo essere : La replica alla recensione un copia e incolla delle repliche alle a... もっと見る
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Mi experiencia de compra ha sido muy negativa. Tras recibir mi pedido, planteé formalmente un reclamo relacionado con los costos de transporte asociados a la compra. La respuesta inicial que recibí n... もっと見る
企業が回答しました
企業情報
当該企業による記述
BMW Europe Moto est votre spécialiste des pièces détachées, accessoires et équipements pour motos BMW. Nous accompagnons les motards particuliers comme les professionnels de la mécanique dans la recherche, le choix et l'achat de pièces et d'équipements adaptés à leur modèle et à leur pratique, avec une exigence constante de qualité et de fiabilité. Notre catalogue couvre un large éventail de références : pièces moteur, freinage, transmission, filtration, échappement, éléments de carrosserie et de carénage, éclairage, batteries, ainsi qu'une sélection complète d'accessoires (protections, bagagerie, équipements de confort et de personnalisation). Que vous recherchiez des pièces d'origine ou des pièces compatibles de qualité équivalente, nous vous aidons à identifier la bonne référence pour votre moto BMW. Nous proposons également une gamme complète d'équipements du motard pour rouler en toute sécurité et dans le meilleur confort : casques, blousons, gants, bottes, pantalons, protections dorsales et vêtements adaptés à chaque saison. Vous trouverez de quoi vous équiper entièrement, que vous rouliez au quotidien, sur route ou en voyage. Notre priorité est de vous offrir un service rigoureux et transparent à chaque étape : conseil sur le choix des pièces et des équipements, vérification de la compatibilité, préparation soignée des commandes et suivi jusqu'à la livraison. Notre équipe met son expertise au service de votre projet, qu'il s'agisse d'un entretien courant, d'une réparation, d'une amélioration de votre machine ou du renouvellement de votre équipement. Nous attachons une grande importance à la satisfaction de notre clientèle. La fiabilité de nos produits, la clarté de nos informations et la qualité de notre accompagnement sont les fondements de notre travail au quotidien. Nous nous efforçons de proposer une expérience d'achat simple, fluide et sécurisée, du premier contact jusqu'à la réception de votre commande. Votre avis compte : n'hésitez pas à partager votre expérience sur notre profil Trustpilot. Vos retours nous permettent d'améliorer en continu notre offre, notre service et la relation de confiance que nous construisons avec chacun de nos clients.
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2.1
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348件のレビュー
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40€ per un reso causato da misure…
40€ per un reso causato da misure sbagliate sul loro sito. azienda poco seria che non si prende le proprie responsabilità. ho comprato diversi articoli da loro e proprio per questo mi sarei aspettato un trattamento diverso. non comprerò più da questo sito
2026年9月25日
自発的なレビュー
Europe Moto からの回答
Buongiorno,
ci dispiace sinceramente che questa esperienza l’abbia delusa, soprattutto considerando che aveva già acquistato più volte da noi.
Le guide taglie presenti sul sito servono a facilitare la scelta, ma la vestibilità può comunque variare in base al modello e al taglio del capo. In caso di reso dovuto alla scelta della taglia, le spese di restituzione restano normalmente a carico del cliente.
Se però ritiene che le misure indicate sul nostro sito fossero effettivamente errate o non corrispondenti al prodotto ricevuto, la invitiamo a contattarci via e-mail con il numero d’ordine e i dettagli del prodotto, così da poter verificare con precisione la situazione.
Ci dispiace che questo episodio abbia compromesso la fiducia costruita con i suoi precedenti acquisti.
Il team Europe Moto
1 Stern
1 Stern, mehr hat dieser Laden nicht verdient. Dieser ist für die Ware.
1 Stern Abzug für die Kommunikation. Denn die gibt es nicht.
1 Stern Abzug für die unterirdische Lieferzeit.
2 Sterne Abzug für die Behandlung von Stornierungen. Dies wird komplett ignoriert.
Mehrfache rechtzeitig vor der Auslieferung, ja sogar dem Zugang der Ware gemeldet dass ich die Bestellung stornieren möchte. Die Reaktion darauf war: Stille.
Bis dann irgendwann eine Mail kam: jetzt ist die Ware im Versand und die Lieferung kann nicht mehr storniert werden. Aber ich könne sie ja innerhalb 14 Tagen zurückschicken. Natürlich zu meinen Kosten.
Wenn man Böses denken möchte könnte man glatt meinen es wurde bewusst nicht geantwortet bis die Ware versandfertig ist.
Aber man soll ja an das Gute im Menschen glauben…*zwinker*zwinker*
Leute, erspart euch Zeit, Frust und Ärger und bestellt woanders.
2026年9月18日
自発的なレビュー
Europe Moto からの回答
Guten Tag,
es tut uns leid, dass Sie mit der Bearbeitung Ihrer Stornierungsanfrage und unserer Kommunikation so unzufrieden waren.
Wir möchten jedoch klarstellen, dass Stornierungsanfragen nicht absichtlich ignoriert werden. Je nach Bearbeitungsstatus kann sich eine Bestellung bereits in Kommissionierung oder Versand befinden, bevor eine Anfrage manuell geprüft wird. In diesem Fall kann der Versand leider nicht mehr gestoppt werden.
Wir erkennen dennoch an, dass Sie schneller eine Antwort hätten erhalten müssen. Gerade bei einer Stornierungsanfrage ist eine zeitnahe Rückmeldung besonders wichtig, und wir verstehen Ihre Frustration über die fehlende Kommunikation.
Sollte eine Stornierung vor dem Versand nicht mehr möglich sein, besteht weiterhin die Möglichkeit, die Ware innerhalb von 14 Tagen nach Erhalt gemäß unseren Rückgabebedingungen zurückzusenden.
Wir bedauern die entstandenen Unannehmlichkeiten und nehmen Ihr Feedback ernst, um unsere Bearbeitungs- und Antwortzeiten weiter zu verbessern.
Das Europe Moto Team
Confermo e ribadisco quanto indicato…
Confermo e ribadisco quanto indicato nella recensione precedente.
E ,replicando alla risposta di europe moto,aggiungo essere :
La replica alla recensione un copia e incolla delle repliche alle altre numerose recensioni negative.
Le ,poche, risposte alle mie mail di reclamo (n.7) essere dilatorie quando non canzonatorie con ripetute richieste di fornire i "riferimenti" per individuare l'ordine smarrito.
Da ultimo una mail nella quale si accenna ad una richiesta di conferma,circa lo smarrimento, al vettore: conferma contenuta in una mail da me ricevuta ed inoltrata a europe moto ormai 4 settimane fa.
2026年8月17日
自発的なレビュー
Europe Moto からの回答
Buongiorno,
ci dispiace sinceramente che la gestione del suo dossier le abbia dato questa impressione.
Comprendiamo in particolare la sua frustrazione per le richieste ripetute di informazioni e per i tempi di gestione, soprattutto se ci aveva già inoltrato la conferma dello smarrimento da parte del corriere.
Le richieste di riferimenti servono unicamente a identificare correttamente l’ordine e la spedizione all’interno dei nostri sistemi e ad aprire o completare la pratica con il trasportatore; non hanno lo scopo di ritardare la gestione del reclamo.
Riconosciamo tuttavia che, nel suo caso, la comunicazione avrebbe dovuto essere più chiara e il follow-up più efficace. Ci scusiamo quindi per i tempi e per la frustrazione causata.
Il team Europe Moto
Do not buy here
Do not buy here
Items don’t arrive and they don’t refund you the money
A scam
2026年8月7日
自発的なレビュー
Europe Moto からの回答
Hello,
we are sorry to read your review.
We would like to clarify that Europe Moto is a legitimate French company and that calling our business a scam does not reflect the reality of our activity.
If your parcel has not been delivered, there may be an issue with the carrier or an ongoing investigation. In such cases, a refund may need to wait until the shipment status has been officially confirmed.
Please contact our customer service by email with your order number so that we can review your case and provide you with a precise update.
The Europe Moto Team
Very disappointing experience
Very disappointing experience. My order was significantly delayed, I paid £25 for delivery and was then charged an additional £110 in customs fees.
I contacted customer service several times, but nothing was actually done to resolve the situation. I was simply sent tracking links I already had.
For high-value purchases, I expected much better customer service and communication. Unfortunately, no real solution or compensation was offered.
2026年9月16日
自発的なレビュー
Europe Moto からの回答
Hello,
we are sorry that your experience did not meet your expectations, particularly regarding the delay and the communication from our customer service team.
We would however like to clarify that Europe Moto is based in France. The £25 paid at checkout corresponds to the shipping cost for sending your order from France to the UK.
The additional £110 was made up of UK import duties, taxes and/or customs clearance fees. These charges are applied by the UK authorities or the carrier, are entirely separate from our shipping fees and are not collected by Europe Moto.
Since Brexit, orders shipped from France to the United Kingdom may be subject to these additional charges depending on the value and nature of the goods.
We nevertheless understand that receiving such a significant additional charge can be frustrating, and we are sorry that our communication did not provide you with clearer support during the delivery process.
The Europe Moto Team
Absolutely terrible customer service
Absolutely terrible customer service. My order was delayed by over two weeks without any notification or explanation. I contacted customer support several times to find out what was happening with my order and never received a response.
To make matters worse, this was a gift and it arrived almost three weeks late, creating a very disappointing and frustrating situation.
A reliable company should keep customers informed about delays and, at the very least, respond to their inquiries. Unfortunately, that was not my experience.
I would not recommend this company. Very disappointing experience overall.
2026年5月10日
自発的なレビュー
Europe Moto からの回答
Hello,
we are sincerely sorry for the delay and, above all, for the lack of communication regarding your order.
We fully understand how disappointing this must have been, especially as the order was intended as a gift. Regardless of the reason for the delay, you should have received clearer information and a response from our customer service team.
During particularly busy periods, our response times can unfortunately become longer than usual, but we recognise that this does not make the experience any less frustrating.
We apologise for the inconvenience caused and are taking this type of feedback into account to improve both our order follow-up and customer communication.
The Europe Moto Team
Ho acquistato un portapacchi per un BMW…
Ho acquistato un portapacchi per un BMW C650 GT . Partito con circa 20 giorni di ritardo. Al suo arrivo il portapacchi non è assolutamente originale BMW ma è una sottiletta di plastica modellata per questa Moto sicuramente una cinesata che loro hanno acquistato a un mercato cinese e rivenduto come pezzo originale. Un grandissimo imbroglio pagato a caro prezzo Non ci si può assolutamente montare la piastra e il bauletto, poiché come dicevo è di un materiale plastico altamente scadente e non potrebbe assolutamente sopportare il peso del bauletto e del suo contenuto. Sconsiglio vivamente acquisti a questa impresa.
2026年9月4日
自発的なレビュー
Europe Moto からの回答
Buongiorno Marco, la ringraziamo per il suo riscontro e ci dispiace sinceramente per la sua delusione, sia per il ritardo sia per il prodotto ricevuto. Prendiamo le sue osservazioni molto sul serio.
Desideriamo precisare che siamo concessionari ufficiali BMW Motorrad e che commercializziamo esclusivamente ricambi e accessori originali BMW. È quindi importante per noi capire cosa sia successo con il suo portapacchi.
Potrebbe contattarci a contact@europe-moto.com indicando il suo numero d'ordine e allegando alcune foto del pezzo ricevuto? Il nostro servizio clienti verificherà il suo caso in via prioritaria e troverà una soluzione adeguata. Ancora le nostre scuse, e la ringraziamo per darci l'opportunità di rimediare.
Cordiali saluti
Ordered seat lock cable then read bad…
Ordered seat lock cable then read bad reviews but my order arrived in 3-4 weeks so its not a scam site. Also only page selling that part online.
2026年7月28日
自発的なレビュー
Europe Moto からの回答
Hello,
thank you very much for taking the time to share your experience.
We are glad to hear that your order arrived safely and that you were able to find the part you were looking for on our website.
We understand that the delivery time was longer than usual, and we appreciate your patience and your trust despite the concerns you may have had after reading other reviews.
Thank you again for your feedback.
The Europe Moto Team
Da non rifare
Recensione 1 stella
Ordine pagato il 20/06/2026 e mai ricevuto
Ho effettuato e pagato un ordine sul sito Europe Moto BMW in data 20/06/2026, acquistando un gilet.
Ad oggi, 24/08/2026, non ho ancora ricevuto la merce, nonostante abbia effettuato numerosi solleciti sia tramite e-mail sia telefonicamente.
La cosa che trovo particolarmente grave è la mancanza di una soluzione concreta dopo oltre due mesi dall'ordine e dal pagamento.
Ho quindi inviato una nuova comunicazione chiedendo formalmente il rimborso di quanto pagato.
Condivido questa esperienza perché ritengo corretto che altri potenziali clienti siano informati prima di effettuare un ordine.
Per quanto mi riguarda, esperienza assolutamente negativa e servizio che non posso consigliare.
Aggiornerò questa recensione qualora riceva finalmente il rimborso.
2026年6月20日
自発的なレビュー
Europe Moto からの回答
Salve,
Ci scusiamo sinceramente per l'accaduto e comprendiamo appieno la sua insoddisfazione dopo una così lunga attesa.
Dopo oltre due mesi senza aver ricevuto la merce, è evidente che la gestione del suo ordine non ha soddisfatto i nostri standard, in particolare per quanto riguarda il tracciamento e la comunicazione da parte del nostro servizio clienti.
Abbiamo preso nota della sua richiesta di rimborso; la sua email verrà elaborata il prima possibile.
Ci scusiamo sinceramente per il disagio e il tempo perso.
Il team Europe Moto
Fraude Avoid❌
Fraude Avoid❌ by all means Placed an order 02Ago26 and no answers beside phone calls and emails. Absolutely terrible no deliver, no answers no money back
2026年8月20日
自発的なレビュー
Europe Moto からの回答
Hello,
we are sorry for the inconvenience and understand your frustration.
However, we would like to clarify that your order was shipped but unfortunately appears to have been lost by the carrier. A formal investigation is currently in progress with the transport company.
In this type of situation, we are required to wait for the carrier’s investigation to be completed before we can issue a refund. Unfortunately, this is a procedure we cannot bypass.
As soon as the investigation is closed and the loss is officially confirmed, we will be able to proceed with the appropriate resolution.
We sincerely apologise for the delay and the inconvenience caused, but this situation is related to the loss of the parcel during transport and not to any fraudulent activity.
The Europe Moto Team
Effettuato acquisto il 5 agosto 2026
Effettuato acquisto il 5 agosto 2026, dopo più di 15 gg non ricevo info sulla spedizione, nessuna risposta alle mie email, nessuna risposta alle chiamate..
sconsigliato...
spero venga risolto al più presto, successivamente mi rivolgerò ad un legale
2026年8月19日
自発的なレビュー
Europe Moto からの回答
Buongiorno,
ci dispiace sinceramente per il disagio e per la mancanza di informazioni durante l’attesa.
Dopo le verifiche effettuate, abbiamo constatato che il suo pacco era stato purtroppo smarrito dal corriere durante il trasporto. Non appena la situazione è stata confermata, abbiamo provveduto a effettuare una nuova spedizione del suo ordine.
Comprendiamo perfettamente la sua frustrazione per i tempi di attesa e ci scusiamo anche per i ritardi nelle risposte del nostro servizio clienti.
La situazione è quindi stata presa in carico e il suo ordine è stato nuovamente spedito.
Il team Europe Moto
Stornierung noch am Tage der Bestellung wird ignoriert
Ich habe Bremsbeläge bestellt, mit paypal bezahlt, dann aber noch am selben Tag storniert. Trotz mehrfacher Erinnerung kam weder ein Feedback oder gar eine Rückzahlung. Auch bei Paypal habe ich mich hierüber beschwert, ebenso kein Feedback. Auf einmal wurde die ursprüngliche Lieferzeit um knapp 2Wochen verkürzt und mitgeteilt, man könne nach der Bestellung den Versandprozess nicht mehr aufhalten....vermutlich mit der Spekulation, die Versandrückkosten würden den Kunden vom Rückversand abhalten.....einfach nur Abzocke!!!
2026年8月17日
自発的なレビュー
Europe Moto からの回答
Guten Tag,
es tut uns leid, dass die Bearbeitung Ihrer Stornierungsanfrage und unsere Kommunikation nicht Ihren Erwartungen entsprochen haben.
Wir möchten jedoch klarstellen, dass eine Bestellung nach Beginn der logistischen Bearbeitung nicht immer noch rechtzeitig gestoppt werden kann. Je nach Bearbeitungsstatus kann sich eine Bestellung bereits in Kommissionierung oder Versand befinden, bevor eine Stornierungsanfrage manuell geprüft wird.
Dies geschieht selbstverständlich nicht mit der Absicht, Kunden von einer Rücksendung abzuhalten. Sollte eine Stornierung vor dem Versand technisch nicht mehr möglich sein, bleibt weiterhin die Möglichkeit, die Ware nach Erhalt gemäß unseren Rückgabebedingungen zurückzusenden.
Wir bedauern insbesondere, dass Sie auf Ihre Nachrichten nicht schneller eine Rückmeldung erhalten haben. Bitte kontaktieren Sie unseren Kundenservice unter Angabe Ihrer Bestellnummer, damit wir den genauen Ablauf Ihrer Bestellung und den aktuellen Erstattungsstatus prüfen können.
Das Europe Moto Team
Original BMW Motorrad equipment at a good price
Shipping takes a bit of time since they occasionally have to wait for items on backorder, so definitely don't expect overnight delivery. However, everything arrived in perfect condition and is 100% authentic BMW Motorrad equipment.
I ordered a motorcycle jacket and pants (PUNA GTX) at a great price, but had to return them due to a sizing issue. The return process was handled correctly and smoothly by following their instructions. Return shipping costs are at your own expense, but that is easily compensated by their solid discounted prices. Once they received the package, my full refund was processed within 3 business days.
As the jacket and pants were no longer available in a smaller size, I placed a separate order for the same model, but a different color. This new order was handled correctly as well and arrived within 5–7 business days.
A reliable shop for original gear if you don't mind a longer delivery time.
2026年8月18日
自発的なレビュー
Europe Moto からの回答
Hello,
thank you very much for taking the time to share such a detailed review.
We are delighted to hear that you were satisfied with the authenticity and quality of your BMW Motorrad equipment, as well as with the handling of your return, refund and second order.
We also appreciate your understanding regarding occasional backorders and slightly longer delivery times. Your feedback gives a very fair and complete picture of the shopping experience we aim to provide: genuine BMW Motorrad products, competitive prices and reliable after-sales service.
Thank you again for your trust and recommendation. We hope to welcome you back soon.
The Europe Moto Team
Delivery Performance is horrible
Delivery Performance is absolute disgusting!
Took almost two weeks while praising themselves 3-5 working days.
Product was OK, price was average but many lost days for the customer.
Never again! Rather pay a little premium and buy local next time.
2026年8月11日
自発的なレビュー
Europe Moto からの回答
Hello,
thank you for your feedback. We are sorry that the overall delivery time did not meet your expectations.
However, we would like to clarify the timeline of your order. Your order was placed on August 3rd and was shipped from our warehouse on August 7th. It therefore did not take almost two weeks for Europe Moto to process and dispatch your order.
Unfortunately, once a parcel has been handed over to the carrier, the final delivery time is no longer entirely under our control, and occasional transport delays can occur.
We understand your disappointment regarding the overall delivery time and regret the inconvenience caused. We are nevertheless pleased to hear that the product itself was satisfactory.
The Europe Moto Team
very slow service, no reply to communications
As per the other reviews do not buy this if you are in a rush, the estimated delivery times on shipping dates are a lie and they do not respond to emails.
Ordered on 03/08 shows 3-5 working day delivery. The part was not handed to the shipping warehouse until 10/08, then not shipped until 11PM on 11/08 and it’s now the 13/08 and still shows “item received in Netherlands on 11/08” with no further updates.
As an additional note, I made an order last December which took a few weeks but I was not in a rush and it was near Xmas so I put it down to that, looking over order status changes it’s identical, they take 5 working days to get your order to the warehouse before it’s even sent for shipping… last time I paid euro and had to pay vat this time I selected uk currency and vat shows included so will see but I’ve been unable to use my bike now since the day of the order waiting for a part which bmw could have had in early this week.. only ordered on here as it shows 3-5 days delivery.
2026年8月3日
自発的なレビュー
Europe Moto からの回答
Hello,
thank you for taking the time to share your experience. We are sorry that the preparation and delivery of your order took longer than expected, particularly as you needed the part urgently.
We would however like to clarify that the 3–5 working days displayed on our website are estimated delivery times. Depending on stock availability, order preparation and carrier processing, additional time may occasionally be required before the parcel is dispatched.
We fully acknowledge that our response time by email has also been longer than it should be. During busy periods, we receive a particularly high volume of customer requests, which can unfortunately increase our processing times.
We understand that this is especially frustrating when your motorcycle is unusable while waiting for a part, and we are sorry that the delivery estimate did not match your expectations in this case.
The Europe Moto Team
Due settimane per ricevere la…
Due settimane per ricevere la spedizione per poi scoprire che la taglia dei pantaloni è errata! Ho preso le misure usando il loro cerca taglie ma il jeans sono ben 10 cm(!) più larghi.
Ovviamente 14€ di spedizione per il reso sono a mio carico. Mai, mai, mai più.
2026年8月7日
自発的なレビュー
Europe Moto からの回答
Salve,
Ci dispiace che la taglia ricevuta non corrisponda alle sue aspettative e comprendiamo la sua delusione dopo l'attesa per la consegna.
Il nostro strumento di raccomandazione delle taglie si basa sulle misure fornite da BMW; tuttavia, la vestibilità può purtroppo variare a seconda del modello e del taglio del capo.
Di norma, le spese di spedizione per la restituzione relative alla scelta della taglia sono a carico del cliente, in conformità con la nostra politica di reso. Tuttavia, se ritiene che il prodotto presenti un errore di etichettatura o una vestibilità insolita rispetto alla taglia indicata, la preghiamo di contattarci via e-mail indicando il numero d'ordine e allegando alcune foto, in modo da poter esaminare la situazione.
Ci scusiamo sinceramente per l'inconveniente.
Il Team Moto Europa
Motorradjacke bestellt
Motorradjacke bestellt, braucht 7 Tage um anzukommen(Rückgabe 14 Tg!). Wieder zurück geschickt, kostet Geld.......
Geld zurück bekommen, aber abzüglich der Steuern und der Verpackung......herzlichen Dank, nie wieder....
Ihr Leute da draussen.. bestellt da nix mehr ist nur ABZOCKE.
2026年7月17日
自発的なレビュー
Europe Moto からの回答
Bonjour,
Nous sommes navrés d'apprendre que vous n'avez pas été satisfait de votre commande ni de la procédure de retour.
Toutefois, nous tenons à préciser un point important : le délai de retour de 14 jours court à compter de la réception de votre commande, et non de la date à laquelle elle a été passée. Par conséquent, le temps de livraison n'est pas déduit de votre délai de retour.
En cas de retour suite à une annulation, les frais de port pour le renvoi sont généralement à la charge du client. Concernant les déductions pour taxes et emballage que vous avez mentionnées, nous aimerions examiner votre dossier plus en détail.
Nous vous invitons à contacter notre service client par e-mail en indiquant votre numéro de commande, afin que nous puissions vérifier le calcul de votre remboursement et vous fournir une explication précise.
Nous regrettons que cette expérience vous ait laissé une impression aussi négative.
L'équipe Europe Moto
Langzaam maar wel zeer tevreden
Ondanks veel slechte reviews toch de gok genomen om de topkoffer voor mijn F900r te bestellen.
Het duurde 3 weken voordat ik mijn spullen kreeg, maar alles was precies zoals ik het wenste. De snelheid waarmee je je spullen aangeleverd krijgt is misschien wat langzamer, maar de prijs is wel de goedkoopste. Klant contact is ook langzaam maar zeker wel mogelijk.
Ik ben tevreden
2026年7月31日
自発的なレビュー
Europe Moto からの回答
Hallo,
hartelijk dank voor uw beoordeling en voor het vertrouwen dat u ons heeft gegeven ondanks uw twijfels. We zijn blij om te horen dat uw bestelling volledig aan uw verwachtingen voldoet en dat u tevreden bent over de prijs en de ontvangen producten.
We begrijpen dat de levertijd en onze reactietijd langer waren dan verwacht. We werken er voortdurend aan om deze punten te verbeteren en onze klanten sneller van dienst te kunnen zijn.
We wensen u veel plezier met uw nieuwe topkoffer en hopen u binnenkort opnieuw te mogen verwelkomen.
Het Europe Moto-team
Scam alarm
Unfortunately I read all this comments late . I ordered a phone cradle 10 days ago. Still no response, still no tracking number . No possibility of a refund. I don’t know what to do.
Update: I contacted customer service, 5 days ago , and still i do not have a reply , as i see that the company replied to my review. Last message from customer service is that the item is handed to shipping department. But after that nothing.
Update: now it looks like a complete scam. 3 weeks from order , no reply. I will leave order number for the `smart` guy who replied to my first post. ORDER NUMBER :
MXXQDYQZW
I WANT MY MONEY BACK. 3 days ago i almost fell from my bike , pulling phone from my jacket.
2026年7月19日
自発的なレビュー
Europe Moto からの回答
Hello,
thank you for your review. We are very sorry for the delay and for the lack of information regarding your order.
Please contact our customer service by email with your order number so that we can check its status as quickly as possible. If the order has not yet been shipped, our team will also be able to review your cancellation and refund request.
We sincerely apologise for this experience and hope to resolve the situation promptly.
The Europe Moto Team
Katastrophe
Katastrophe! Der Service ist telefonisch überhaupt nicht erreichbar, Mails bleiben unbeantwortet.
Kaufsummen werden einbezogen, obwohl der Artikel nicht lieferbar ist!!!! Die Rückerstattung lässt schon lange auf sich warten!! Bisher keine Antwort auf die Mail, die die Rückerstattung erbeten hat!!! Finger weg!!! Bestelle ich nie wieder!!
2026年7月27日
自発的なレビュー
Europe Moto からの回答
Guten Tag,
es tut uns leid, dass Sie mit Ihrer Erfahrung nicht zufrieden waren. Dennoch möchten wir einige Punkte richtigstellen, da uns Ihre Bewertung angesichts des tatsächlichen Ablaufs sehr streng erscheint.
Sie haben Ihre beiden Bestellungen an einem Freitagabend aufgegeben. Da unser Kundenservice am Wochenende nicht besetzt ist, konnte die Bearbeitung erst am darauffolgenden Werktag beginnen.
Einer der bestellten Artikel befand sich zu diesem Zeitpunkt im Zulauf. Solche vorübergehenden Lieferengpässe können leider vorkommen. Der Artikel wurde dennoch bereits am darauffolgenden Freitag versendet und innerhalb von sieben statt der üblichen fünf Werktage geliefert.
Der zweite Artikel konnte leider nicht wiederbeschafft werden. Der entsprechende Betrag wurde Ihnen daher vollständig zurückerstattet. Wir erkennen an, dass die Bearbeitung und die Beantwortung Ihrer Nachrichten länger gedauert haben als üblich. Während des Schlussverkaufs erhielten wir jedoch ein außergewöhnlich hohes Anfragevolumen, wodurch sich unsere Antwortzeiten verlängert haben.
Wir bedauern diese Verzögerungen, möchten aber darauf hinweisen, dass Ihre Bestellung bearbeitet, der verfügbare Artikel versendet und der nicht lieferbare Artikel erstattet wurde.
Das Europe Moto Team
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