Europe Moto レビュー 

Tempi biblici per la consegna degli articoli acquistati che prontamente vengono pagati. Assistenza clienti inesistente, ti bombardano di pubblicità e il post vendita non risponde. Ma poi BMW si affida a sti personaggi. Che azienda di………

Achtung, Rückversand kann teuer werden nach Frankreich. Kein deutscher Kundenservice vorhanden.

After speaking with these people for over two weeks and finally getting some answers. Will I ever use this company again. Not if I can help it definitely not. Communication skills seriously get a grip. Paid £600 for two items and £130 customs charge only to find the item had come with plastic screws to hold a brake cylinder in place. For 50p or £1 this company couldn’t supply aluminium ones seriously are things that bad pathetic.

US Buyer Beware!
The quoted "Total Cost" is a lie.
I ordered some windshield brackets for my GSA and paid $104 for the parts and $49.15 for shipping from their shipper. The package was handed over to UPS here in the states for delivery and an ADDITIONAL $45.88 was required to receive the package!

I contacted the seller and was told I was responsible for any additional shipping charges and was shown the "fine print" in their conditions of sale, a 12 section document with a huge amount of legalese.

Unlike other European BMW part sellers, nowhere on the buying page is this policy mentioned.
This is a deliberate misrepresentation of the total cost of the item.

In order to return the items, the buyer is responsible for the exorbitant shipping charges.

BUYER BEWARE

Compré un producto en BMW Europe Moto y mi experiencia con la gestión de la devolución ha sido muy decepcionante.

Solicité la devolución siguiendo sus indicaciones, pero el proceso ha sido lento, poco transparente y con una comunicación deficiente. Obtener respuestas del servicio de atención al cliente ha sido muy difícil, y la gestión del reembolso me ha generado una gran frustración.

Lo más preocupante no ha sido el error inicial, sino la falta de una atención al cliente eficaz para resolver el problema. Como cliente esperaba una gestión mucho más profesional, especialmente tratándose de una tienda asociada a la marca BMW.

No volvería a comprar en esta tienda y recomiendo a otros compradores que tengan en cuenta mi experiencia antes de realizar un pedido, especialmente si existe la posibilidad de tener que gestionar una devolución o un reembolso.
En definitiva te entretienen para que pasen los 14 dias de derecho a devolución y luego cuando vas a devolver no te admiten la devolución.

J’ai attendu afin de donner un avis à froid pour + d’objectivité. Si vous pensez qu’il s’agit d’un site BMW de qualité, fuyez ! ou vérifiez bien la compatibilité de la pièce avec votre modèle. Les sites chinois type ali’xpress ou autres Temu sont + fiables.. Là, le niveau est tel qu’ils ne sont pas capables de gérer la compatibilité d’un filtre à air pour modèle BMW de 3 ans d’âge.. Imaginez vous une pièce moins standard? Qui fait pire? Si vous avez bcp de temps à perdre et les moyens vous pouvez tenter votre chance, sinon vous l’avez compris, je déconseille fortement. Et avec le :) de m’être fait soutiré 30 eur pour rien.

Motorradhandschuhe bestellt und ca 2 Wochen auf eine Mail mit Trackingnumber gewartet, auf der Seite Stand Versand mit DHL, UPS und DPD, versendet wurde aber wohl mit Chronopost, dort stand nur: Ist versendet.
Nach ca 10 Tagen dann eine Mail: Die Ware liegt seit 7 Tagen im Depot und wurde nicht abgeholt und geht nun an den Absender zurück, ich hätte sie gerne irgendwo abgeholt, aber leider kam nie ein Mail wo ich das hätte tun können....
Da mit Paypal bezahlt, konnte ich einen Fall auf machen, leider nicht in der gleichen höhe wie bezahlt, aber nach einem Tag wurde mir das Geld zurück gezahlt, Europe Moto hat der Rückzahlung Stattgegeben, auf ca. 30 Euro bin ich sitzen geblieben, Lehrgeld halt, bestellen werde ich dort nicht mehr

Retour wurde nicht erstattet. Kontaktaufnahme per Mail brachte keine

If I could give no star I would. Finally got what I ordered. Bought system 7 Evo helmet year and half ago. 1st thing pinlock fell apart. Then sent out new pin. Now the chin piece fell off. Do not buy this helmet the quality is total crap. Email again and after 2 weeks told to send back helmet. No way would I send back... Take for ever to reply never made Nd get it back. Glued part back on.no more BMW gear cheap crap

Helm zu klein! Keine Rücksendeinformstion auf der Seite. Keine Reaktion auf Email oder Nachrichten! Sehr schlechter Service.

Più di 20 giorni , per ricevere una semplice leva della frizione , consegna ad oggi con 7 giorni di ritardo , solo ora leggo le recensioni pultroppo per me .

Awful communication took my money didn't even get a notification that they had it luckily I paid by PayPal so could check in my account
Sent three emails before I got a reply that they had posted it on 27th may I still do not have it
I will not use them again 😤

Ordered a jacket but realized afterwards I ordered the wrong color.

I send them 3 emails asking to cancel the order so I could order the right one. Never got a response and they dispatched the order without replying to my email.

The one star is for the two people I finally managed to speak to on the phone, both of whom were friendly, helpful and apologetic.

The service as a whole, which is down to the management, is pitiful, however.

Whilst waiting for two entire weeks for my £200 purchase to be shipped, all my email enquiries went unanswered, as did my messages through their client account system. The tracking number has still not been uploaded to the account section and the product was delivered today..

During a phone call I was politely informed that all orders take a minimum of 10 working days before they are shipped "because they are busy".

Nowhere during the online ordering process did it state that orders will take such an absurd length of time to ship. To add insult to injury, when they finally sent the small BMW GS bracket they sent it using the slowest DHL Economy method after charging me £21 for Express shipping to the UK. That added a further week to the shipping time. I ordered on 12/05 and received the part on 01/06. Whilst waiting, the only updates I received were when I called their phone number in France, which was answered maybe one in ten times.

During this time I probably received over 30 advertising emails from them but not a single reply to my email requests for information regarding my order. You seriously couldn't make this up. A company would struggle to do any more to put a customer off ordering from them again.

Lesson learned. The part was well priced but the £50 UK customs charge probably killed any real saving, but it was one of the only sites that said they had the part in stock. I thought I was ordering from BMW themselves. A little more research confirmed I was not, though they are apparently an official dealer; one which does BMW no favours at all.

If you're happy to wait 3 weeks for an order, with no updates along the way, you should eventually receive a product. Lord help you, however, if you receive something that requires returning. I can't even imagine what the returns process might look like.

Never ever again. Fast in taking your money, delivery is no concern to them... BMW handle this... they're not worthy selling your products. No comm, no tracking , no support..no nothing; except stealing money.

I have ordered parts from this company in the past with no issues. However my latest order has been with their shipping department for two weeks and has not shipped. Emails are ignored the contact telephone plays some bad music and nobody actually answers. I am left with little choice but to make a claim with my credit card company

Order parts from them and didn't receive them all. After contacting them about the missing part they refused to accept that anything was missing.

ho effettuato un acquisto lo scorso 4 maggio per circa 700eur; si è verificata un'anomalia per cui sul sito del venditore non risultava alcuna traccia della transazione, ma l'addebito su Paypal era stato registrato puntualmente, con tutti i dettagli degli articoli acquistati. Ho immediatamente scritto al venditore segnalando l'accaduto, richiedendo supporto e sollecitato il giorno dopo. Ho ricevuto riscontro solo il giorno 12 maggio con un generico "stiamo attendendo riscontri dalla contabilità". Al 21 maggio ancora nessuna risposta e così ho richiesto a Paypal di intervenire: è stata la mia fortuna in quanto il giorno dopo ho ricevuto il riaccredito completo.
La cosa che mi ha stupito è che questo venditore aveva già i soldi in mano e avrebbe potuto benissimo spedirmi la merce acquistata, condizione che a me sarebbe andata benissimo...ma ha preferito effettuare il rimborso.
Purtroppo solo dopo aver fatto l'acquisto sono andato a vedermi le recensioni...

Delivery times not as stated within this testing process and email communication nothing short of terrible and unhelpful. Also there is an import fee for orders over a certain limit which is very expensive, they don’t mention this and also you don’t get your items unless it’s paid. Avoid and go to your local dealer, you will get a better response and discount, BMW really need to pull there finger out as the website directs you to these fraudsters. I certainly wouldn’t have purchased my Bike knowing this.

Ein angeblich lagerndes Teil bestellt, nach 15 Tagen kann ich weder die Bestellung stornieren noch mein Geld zurückbekommen. Auf E-Mails wird nur mit großer Verzögerung oder teilweise gar nicht geantwortet. Es ist reine Lotterie, ob man das Teil bekommt oder sein Geld zurück. Finger weg von diesem Anbieter, außer es geht wirklich nicht anders.