Boulies 

Order number GB1004598

Ninja pro chair

I bought this for my son as I own a secret labs chair and he really liked it but wasn’t willing to pay near 500 for his chair at his age, came across boulies online at first glance it looks similar to the secret lab chairs and looks like good quality from the pictures and sounded it from the description so I bought him one.

Delivery was fairly swift after opening the box I was massively disappointed with what was inside its a very cheap made ripoff/clone of secret labs other reviews mention the chairs being dirty inside the wrapping well mine had what I can only describe as what looked like specs of excrement on the underside of the chair. I cleaned it up and laid out all the parts to build and started assembling it you can see on the underside is fairly cheaply made. When assembling the back rest of the chair the two metal side arms was far to tight for it to sit inside could see it almost tearing the fabric as it was forced back into position to be able to bolt it on. The stitches on the elastic band to hold the headrest pillow broke upon placing it on leaving me needing to superglue it together.

I got to be honest this is not a great chair the foam in the seat is ok but you can tell it’s cheap and it won’t be long until it starts to flatten.

I advise saving your money up and buying a proper chair from secret labs or noble chairs they are worth every penny in comparison to this one.

Not without its faults , but still will give 5 star rating.

Delivery was very quick and chair very well packed.
After assembly noticed the zipper in the back was not holding together. Contacted support and got issue sorted in a day. Support very friendly and helpful and responds quick.

Comfort wise cant find a single fault even after sitting 5 hours straight.

Great Chair for people who don't want to spend fortune on chairs

I purchased a master chair direct through the Boulies website. The chair arrived in good time. However the box it came in showed signs of poor handling, crushing and holes in several places. Upon unpacking the contents and beginning to assemble the chair I discovered the tilt mechanism looked bent on one side. I knew this wasn't right because the other side looked perfectly flush. Obviously I reported this along with photos to Boulies support team - I stated that the box was badly damaged and I was concerned that possibly other parts of the chair might also be damaged and for peace of mind I would like a replacement in a non damaged box. Since my initial request there have been several emails back and forth with boulies with many many photos. The response from the support team as of this morning is refusal to accept there is any issue with the mechanism. They don't accept my displeasure with how it looks instead focusing on the line that it will still function. I have demonstrated to them that the picture on their site doesn't reflect the chair I have received and I have been told by boulies that their factory says its fine! I feel very unsatisfied with my experience with this company. I have made it very clear that I am unhappy with my online purchase from Boulies and as of now they have refused to provide me with a replacement or refund despite me directly asking them for either of these options. Like I say if you are not satisfied with your purchase from Boulies don't be surprised if they tell you you're wrong! ☹

Great chair, very comfortable. But i've only had it a week and it already makes squeaking sounds whenever I move at all. It can be a bit frustrating when you're on zoom calls!!

Bought the boulies elite chair last week, said it was in stock on the 18th again, and it was dispatched that day, had it 2 days later, can't complain about that. The chair had a slight mark on it, but contacted customer services and they were brilliant at helping me and offering me a refund, got £40 back which i think is very reasonable. The chair itself, can't fault, it's truly excellent and very comfortable

Order a chair over a month ago. Payment was taken immediately and to this day have had 1 generic email from them regarding the status

There's no contact number or anything to be able to contact direct just a generic email address that does not respond

Terrible service

I'll review the actual chair if I ever receive it

Purchased 2 chairs for myself and hubby as both working from home due to covid. My chair had a scuff mark in the middle of the seat pad where it was very visible. I sent photos to the customer service team and was offered £20 credit which i did not accept (think this is likely their default first pitch). I asked them about returning the chair as actually i wasnt convinced it was going to work for me comfort wise. They then offered 50% refund and i keep the chair, I said thank you but i would prefer to send back their faulty chair and raised it with Paypal (this was my payment method). Boulies have now said i must pay full cost of return shipping (to China) and the shipment must arrive as originally dispatched with zero damage for me to get refund.
There should be a note on their .co.uk website that they are not actually trading from the UK. I am currently costing up the shipping costs to return the chair as they are likely to be significant. BUYER BEWARE

One of my key reasons for not wanting to keep the second chair was seeing how quickly the materials and padding degraded on my hubbys chair after only 3 days of use. I have serious reservations on the quality /longevity of the padding materials used. After 3 days of use in my home office there was already visible wear marks and indents on the seat pad. Our previous chairs we had for around 12 years and didnt suffer from this.

Material quality is ok, but customer service is horrible, made a complaint as my chair came with few damages, plus completely dirty at the back.
When i contacted them, they asked about the package, package was alright, wasn't shipping company fault as, the chair came like that inside the box with all the protection, white chair when they pack they could noticed.
Leather ripped on the bolt hole, hole at the back on the leather, lombar pillow straps damaged.
It was a Christmas gift, asked me to wait 15 days for the pillow, and 20£ refund, is that a joke ? £229 chair with all this damages they offer 20£ refund, when i polited ask for a better refund 5 days passed, no contacted back. Do not recommend.

I've had my chair for approximately 1 month; whilst this is a short period of time. It's by far the best seat I've had.

Fully supportive, great quality and really encompasses what a gaming chair should be. (Boulies Master Series Brown).

I know someone who's had an Elite for 6 months and is still raving about it. Fantastic customer support, fair price and brilliant build quality (weighing over 26kg).