Bowen Pies レビュー 

Bowen Pies からの回答

2026年4月20日

Really appreciate the review and your continued custom, Dawn. So glad that we get to bake excellent pies and puddings for you on the regular.

Lana,
Bowen Pies

Bowen Pies からの回答

2026年4月9日

Appreciate you taking the time to leave a review. Great to hear you found us, and even better that you’ve come back again and ordered online too. Thanks for your support, it really means a lot.

Lana,
Bowen Pies

Bowen Pies からの回答

2026年4月9日

Really glad you enjoyed the apple pie, thanks for taking the time to leave a review.

Lana,
Bowen Pies

Bowen Pies からの回答

2026年4月9日

Thanks for your review, really glad you enjoyed the pies. We always try to keep pricing fair while using quality ingredients and traditional methods. Appreciate you taking the time to share your feedback.

Lana,
Bowen Pies

Bowen Pies からの回答

2026年4月9日

We're sorry to hear this, George, that’s not the standard we expect from our pies. We don’t have any record of you getting in touch with us directly, but if you had, we would have happily looked into this and offered a refund or replacement if this was the case.

Lana,
Bowen Pies

Bowen Pies からの回答

2026年4月1日

Thank you for your review, Reginald.

I’m sorry to hear the delivery wasn’t as expected. Once orders are with the courier, delivery is handled by them. In apartment buildings parcels are typically left at reception unless specific instructions (such as access codes or directions to the apartment) are provided through the courier notifications.

We don’t have any record of you contacting us directly, but if you had, we would have been more than happy to look into this for you and help resolve it.

In terms of the pies, we do list weights on the product pages so customers know what to expect, but we appreciate all feedback.

Lana,
Bowen Pies

Bowen Pies からの回答

2026年3月9日

Thanks for taking the time to leave a review Wendy, and I’m sorry to hear you’ve had a frustrating experience with the delivery.

Our pies are baked fresh to order and sent chilled in temperature controlled packaging, which is designed and tested to keep them at a safe internal temperature for up to 48 hours in transit. While unexpected courier delays can occasionally happen and are unfortunately outside of our control, the packaging is specifically designed to allow for situations like this.

From what you’ve described, if the parcel was delivered on Saturday it would still fall within that safe transit window. Orders are typically collected from our fridges late in the day before dispatch, so they remain well within the timeframe they’re packed for.

We completely understand how concerning it can be when tracking updates change unexpectedly. If you’d like us to look into this properly for you, please do get in touch with us directly with your order number or email address, as we don’t currently have enough information from the review to locate your order. You can reach us on - support@bowenpies.co.uk

As a small family business, we always do our best to help resolve things quickly when customers reach out to us and we’d be very happy to assist.

Lana,
Bowen Pies

Bowen Pies からの回答

2026年3月9日

Thank you for the lovely review, Gwenda. Tasty pies are what we're all about! So pleased that you enjoyed yours.

Lana,
Bowen Pies

Bowen Pies からの回答

2026年3月9日 に更新

Thanks for another review, Ken, we really appreciate it and glad you’re enjoying the pies. We do understand the delivery cost can be a factor. The postage and temperature controlled packaging actually comes in at around £10 per order, so we try to keep things fair and only charge a fraction of that to customers.

A lot of people find it works well to stock up and take advantage of the free delivery over £50, especially as the pies freeze really well for later. Thanks again for your support.

Lana,
Bowen Pies

Bowen Pies からの回答

2026年3月9日

Appreciate your review, Les, thanks so much! It's so great to hear that you found it easy to order pies online and that the pies themselves were value for money. Hopefully we can bake for you again real soon.

Lana,
Bowen Pies

Bowen Pies からの回答

2026年3月9日 に更新

Thanks for taking the time to leave a review Steve, we’re really glad you enjoyed the pies. We know taste can be quite subjective, so we appreciate the feedback and it’s helpful for us to hear. Thanks again for giving us a try.

Lana,
Bowen Pies

Bowen Pies からの回答

2026年2月11日

Thank you so much for the kind words Adele, we’re really glad you’ve found us and that the pies hit the mark. We hope your next delivery on Thursday is just as good.

Lana,
Bowen Pies

Bowen Pies からの回答

2026年2月11日

Appreciate the 5 stars, Fred! Thanks for the review.

Lana,
Bowen Pies

Bowen Pies からの回答

2026年1月13日

Pleased to hear that the pies, packaging and delivery were of a 5 star standard! Thanks for the top review, Steve.

Lana,
Bowen Pies

Bowen Pies からの回答

2026年1月13日

Thanks so much for the great review, John. Really glad you enjoyed the pies and appreciate your patience with the delivery hiccup. Delighted we could get it sorted quickly for you. Thanks again for recommending us and hope we can bake for you again soon.

Lana,
Bowen Pies.

Bowen Pies からの回答

2026年1月13日

Thanks for taking the time to leave a review, Anne. We totally understand that not every pie flavour is to everybody's taste, but we appreciate you giving our December Pie of the Month a go. Thank you for the kind words about our Potato and Meat pies, so pleased to hear that you're a fan of our traditional British pies.

Lana,
Bowen Pies

Bowen Pies からの回答

2026年1月13日

Appreciate the 5 stars for our delivery and delicious pies, Margery, thank you. Hopefully we can bake more pies for you again soon.

Lana,
Bowen Pies

Bowen Pies からの回答

2026年1月13日

Well filled, tasty pies are what we're all about! So glad that you enjoyed them, thank you.

Lana,
Bowen Pies

Bowen Pies からの回答

2026年1月13日

Wow, what a great review, Iris! So pleased that you found our pies tasty and our service brilliant. Looking forward to your next pie order.

Lana,
Bowen Pies

Bowen Pies からの回答

2026年1月13日

Appreciate the kind words, Steve, thank you! Chuffed to know that you found our delivery service of a high standard and that you really enjoyed a range of our pies.

Lana,
Bowen Pies