Bown of London ロゴ
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Bown of London レビュー 2,066

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TrustScore 5段階評価の4.5

4.4

衣料品店
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レビュアーのコメントを見てみましょう

5つ星のうち3の評価

Like a lot of garment makers, Bown assume everybody is 6’ + with arms to match so even in a small or medium size you still get a dressing gown too long in the arms and in length of gown. Height should... もっと見る

5つ星のうち5の評価

Having purchased two items both were received quickly however one item was not what was ordered i e mailed and the correct item was immediately despatched with a apology and also a return label was se... もっと見る

5つ星のうち5の評価

I just got my Bown of London Summer Blazer. Wow!, it is every bit as fantastic as it appears on their website. A finely crafted quality classic Boating Blazer. You'd be hard pressed to find a com... もっと見る

5つ星のうち5の評価

We received our beautiful, rich smoking jacket with a deep quilted navy blue collar & cuffs. Expert workmanship! The sash and thick piping detail is spectacular. It's delicious dark green brocade and... もっと見る

企業情報

  1. 衣料品店

Bown of London について

当該企業による記述

At Bown of London, we believe that luxury is about more than just the products we offer—it's about the experience. For nearly 40 years, we have been dedicated to providing the finest luxury bathrobes, dressing gowns, and loungewear. While our products may not be for everyone, we take pride in our reputation for excellence, as evidenced by our outstanding ratings on Trustpilot. Our customers trust us for our commitment to high-quality craftsmanship and fair business practices. If you're seeking quality over mere affordability, you've come to the right place.

What Makes Us Special
Luxury, to us, is not only about the materials we use but also the experience we provide. That's why we go above and beyond to offer personalised options—whether it’s adding your initials, a special message, or creating bespoke custom-made shoes. These unique touches make each item special, whether you're treating yourself or gifting to someone else. Each of our products is handcrafted with the utmost care, using only the finest materials. We focus on comfort, style, and durability, ensuring that your purchase will last for years to come. When you choose Bown of London, you join a global community of individuals who value personal style, impeccable design, and the highest quality craftsmanship.

Our Legacy
For many years, Bown of London operated exclusively in Great Britain. However, in recent years, we have expanded our reach to Europe, the USA, and beyond, allowing customers worldwide to experience the luxury of our dressing gowns, smoking jackets, custom shoes, and pajamas—often with next-day delivery. We are proud of our reputation as the Rolls Royce of Robes and the choice of celebrities & aristocrats. You may be wondering about the origin of our name, "Bown of London." It traces back to our founder, Mr. Alan Bown, a successful businessman with a passion for British luxury. Having been unable to find a bathrobe that met his exacting standards, Mr. Bown decided to create his own brand. And so, Bown of London was born. Many of the designs we offer today were created by Mr. Bown himself, and we continue to honor his legacy with every item we produce.
Bown of London quality will be remembered long after the price is forgotten.

連絡先

4.4

優良

TrustScore 5段階評価の4.5

2066件のレビュー

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ネガティブなレビューの 90％に回答しています

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5つ星のうち2の評価

Item Description on Website & Label Does not Match

I bought a men's robe called "Mayfair" on Amazon. In the item description of the (Amazon) website, that item is made of %100 cotton. However, after a month and a week, I looked at the label sewn into the item stating that it's actually %90 polyester and %10 cotton. On the company's own website, "Made from cotton-rich velvet" is stated, yet there is no suggestion of the percentage of the type of fabric used. It's an almost 300 GBP product, and such a "mistake" is unacceptable. I am afraid the label seems the right indicator in this case, and I bought the item thinking it's %100 cotton. I haven't encountered any shoddiness yet, since the product is new and not used much. I am very disappointed nonetheless...

2026年3月23日
自発的なレビュー
Bown of London ロゴ

Bown of London からの回答

Hi,
The Mayfair is 100% cotton. There was a small amount of stock that was mislabelled in production. I extremely sorry for this confusion. We will contact you to rectify this
Best wishes
Bown of London Team

5つ星のうち5の評価

Look Sharp!

My new robe's material and appearance are terrific! The seller's advice to size it slightly larger than usual is spot on. Fair price and prompt delivery.

2026年2月18日
5つ星のうち5の評価

A year ago I ordered two robes

A year ago I ordered two robes. One was an expensive one was expensive the expensive one for my husband is beautiful.. the one for myself was less than. I spoke to the company more recently and after showing them pictures, they offered to send me a new robe. they discontinued the other one and sent me a much nicer one. I applaud them for their wonderful customer service everything from start to finish was great.!

2026年3月11日
自発的なレビュー
5つ星のうち5の評価

Your kind attention to my order.

A previous review of mine highlighted the quality of my bathrobe but criticised the monogram placing. I was very pleased to be offered a replacement garment with the monogram adjusted, but on considering this I declined, as it would mean disposing of an otherwise perfectly good item, which seemed a great waste. The main point for me was that having identified an issue it was quickly addressed in a most satisfactory way and I could have had a replacement robe, but it was my choice to act more sustainably. My thanks to Freddie for his kind attention.

2026年2月26日
自発的なレビュー
5つ星のうち2の評価

Good at listening to feedback

The dressing gown I bought is great.
The customer service was initially poor.

All credit to Bown, my Trust Pilot review was read, and replied to personally, taking notice and acting on my feedback.

Fair play.

2026年2月10日
Bown of London ロゴ

Bown of London からの回答

Hi Christopher,

We’re very sorry the shipping took longer than expected and have contacted you over email to make amends!

Best Wishes
Bown of London Team

5つ星のうち5の評価

Ordered lovely pyjamas

Ordered lovely pyjamas. Both delivered without any problems. Lovely soft cotton fabric. Sleeves are long enough for a change and the trousers are not too short. Bought in the sale but would buy them again.

2026年2月9日
5つ星のうち1の評価

I have been trying unsuccessfully since…

I have been trying unsuccessfully since early January to be refunded for item returned, proof it was received by them. Every email address supplied by them for return correspondence “cannot be delivered” . Tried phoning, “faulty line”. Tried chat bot, given “ticket” three times for someone to get in touch. When they do and ask for information, my replies are “not delivered”! Worst customer service ever.

2026年2月18日
自発的なレビュー
Bown of London ロゴ

Bown of London からの回答

Hi Maureen
I am so sorry to ready this, we are looking into this and will reach out to you via email.
Best wishes
Bown of London Team

5つ星のうち1の評価

Not impressed

After searching on line for what I thought was going to be a ‘quality’ summer dressing gown for my husband, I settled on purchasing one from Bown of London.
When it arrived, it was boxed in a very flimsy cardboard box & taped up with what looked like blue electrical tape. The box was completely crushed. The only interior packaging was hand teared up pieces of card board… not fit for purpose & most definitely not very professional.
Not only was the box crushed, but the gift bag that I had paid £10 for was crushed too.
Before even taking the dressing gown out of its bag, I noticed that the label wasn’t ever sewn on straight, it was completely lob-sided. I immediately emailed to start a return on Friday 6th Feb & didn’t get a reply until Monday 9th Feb.
The customer service representative was helpful & sent me a prepaid return label. I returned the parcel that same day & am still awaiting my refund to be paid.
Not at all impressed & not at all what I expected.

2026年2月6日
Bown of London ロゴ

Bown of London からの回答

Hi
I am so sorry to read this. This is not how we send our robes out so I am looking into what has happened here and will come back to you. I'm sorry this was not the experience you expected or deserved. I will reach out to you via email to resolve this.
Best wishes
Bown of London Team

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