Brainstove レビュー 

Brainstove からの回答

2026年3月20日

Hi there,

We’re sorry to hear about your concern. Please note that a charge can only occur if you manually enter your email and payment details and agree to the subscription terms during sign-up.

If you wish to cancel your subscription, please contact our support team with the email address used during registration so we can locate your account and assist you further.

Brainstove からの回答

2026年2月24日

Hi there,
We’re sorry to hear about your concern. Please note that charges cannot be initiated without a user entering their details and agreeing to the subscription terms during sign-up.

Please contact our support team with any details you may have so we can review the situation and assist you further.

Brainstove からの回答

2026年1月16日

Hi there,
We’re sorry to hear about your concern. A charge can only occur if someone manually enters their email and payment details and agrees to the subscription terms.

If you believe this was done in error, please contact our support team with the email address used so we can review the situation.

Brainstove からの回答

2025年12月3日

Hi there,

We’re sorry to hear about your concern. Please note that a charge can only occur if you manually enter their email and card details and agree to the subscription terms.

To assist you further, please contact our support team with the email address used during the sign-up so we can locate the account and review the situation.

Brainstove からの回答

2025年12月1日

Hi,

We’re sorry to hear about your concern. Please note that the charge is not fraudulent. An active subscription was created using your private information.

If you believe this was done in error, our support team will be happy to assist you. Please contact us directly so we can look into your case and provide the necessary help.

Brainstove からの回答

2025年11月4日

Hi there,
We’re sorry to hear about your concern. Please note that we do not create subscriptions or charge users without their explicit consent. A subscription can only be activated by someone who has access to both the email address and the payment card used.

We recommend checking whether someone else might have used your details by mistake. Our support team is happy to assist — please contact us directly so we can review your case and help resolve it as quickly as possible.

Brainstove からの回答

2025年10月13日

Hello,

We’re sorry to hear about your experience. Please note that subscriptions are only created after a user has activated their registration and confirmation.

Our support team always replies to cancellation requests — please check your spam or junk folder in case our message was filtered. You can also contact us again with your transaction details, and we’ll make sure your case is resolved as quickly as possible.

Brainstove からの回答

2025年10月13日

Hello,

We’re sorry to hear about your experience. Please note that the €1 charge is part of the initial trial, which clearly states that it renews into a monthly subscription unless cancelled within the trial period.

We understand your concern and want to clarify that no further charges will be made once the subscription is cancelled. If you’d like, please contact our support team with your transaction details so we can confirm the cancellation and ensure everything is fully resolved.

Brainstove からの回答

2025年9月30日

Hello,
Please note that a subscription can only be created by the customer directly — we cannot set this up on your behalf. Kindly contact our support team so that we can investigate this situation and stop any charges.

Brainstove からの回答

2025年9月22日

Thank you for sharing your feedback. Please note that we are not affiliated with any messages or promotions asking for payments in exchange for prizes. Such offers are fraudulent and do not come from us.

We recommend never sharing your payment details with unverified sources.

Please provide our support team with your registered email address so we can investigate this immediately, stop any charges, and investigate your complaint.

Brainstove からの回答

2025年9月5日

Hello,
We are very sorry to hear about your experience. Please note that we never charge without an active subscription.

Kindly contact our support team at with your registered email address, so we can investigate this immediately and stop any charges.

Your feedback is very important to us, and we take such matters very seriously.

Brainstove からの回答

2025年8月7日

Hello,

We’re truly sorry to hear about your experience. We take such concerns very seriously. Please know that we do not send emails via ÖAMTC or run third-party promotions — it sounds like you may have been misled by a phishing email not connected to us.

Regarding the charges: our service offers a clear trial followed by a subscription, which is always disclosed prior to purchase. If you believe a charge was made without your consent, please get in touch with our Support Team — and we will of course cooperate fully with any investigation.

We understand your frustration and genuinely regret that you feel this way. Please contact our support team with any further details — we are always open to resolving issues fairly.

Thank you for your feedback.

Brainstove からの回答

2025年8月4日

Hej,
Vi beklagar verkligen att höra om din upplevelse. Om du tror att en debitering gjordes felaktigt, vänligen kontakta vårt supportteam på support@brainstove.com. Vi tar alla frågor på största allvar och kommer att göra vårt bästa för att undersöka och hjälpa dig med en lösning.

Brainstove からの回答

2025年7月29日

Hello,
We're truly sorry to hear about your experience. We want to clarify that we never intend to mislead our users. All subscription details are clearly stated before any purchase is completed.

That said, we completely understand your frustration and would love the opportunity to make this right. Please contact our support team at support@brainstove.com so we can review your case or cancellation if needed.

Brainstove からの回答

2025年7月22日

Hello,
Thank you for your positive feedback! 😊
We’re glad to hear you enjoyed the games and had a good experience during the free trial. If you have any suggestions or questions, feel free to reach out — we’re always happy to help!

Happy gaming! 🎮

Brainstove からの回答

2025年7月22日 に更新

Hallo,

Wir bedauern Ihre Erfahrung sehr. Wir stehen in keiner Verbindung zu irreführender Werbung Dritter und genehmigen keine irreführenden Angebote. Falls Sie von einer Facebook-Anzeige weitergeleitet wurden, die den Service nicht klar erläuterte, verstehen wir Ihr Anliegen.

Unsere Abonnements erfordern stets eine Benutzerbestätigung. Die Bedingungen und Preise werden bei der Anmeldung angezeigt. Sollten Sie der Meinung sein, dass die Abbuchung irrtümlich erfolgt ist, wenden Sie sich bitte mit den Transaktionsdetails an unser Support-Team unter support@brainstove.com, damit wir die Angelegenheit prüfen und Ihnen entsprechend helfen können.

Wir danken Ihnen für Ihren Hinweis und helfen Ihnen gerne weiter.

Brainstove からの回答

2025年7月17日

Hello,

We understand your frustration and are sorry to hear that you had a negative experience. If you believe there’s been a misunderstanding, please reach out to our support team at support@brainstove.com with your details. We’ll be happy to investigate and assist further.

Your feedback is important, and we take such concerns seriously.

Brainstove からの回答

2025年7月9日

Hello,

We’re very sorry to hear about the unexpected charge and completely understand your concern. Please know that we take these matters seriously and do not process any payments without user authorization during a confirmed sign-up process.

If you do not recognize the subscription or believe your details were used without your knowledge, we encourage you to contact our support team at support@brainstove.com with the transaction details. We will investigate promptly.

Your trust and satisfaction are important to us, and we’re here to help resolve this as quickly as possible.

Brainstove からの回答

2025年6月12日

Hello,

We’re very sorry to hear about your experience and completely understand how upsetting an unexpected charge can be.

Please note that Brainstove subscriptions are only activated following a sign-up process where users confirm their details and agree to the terms, including pricing. However, if you don’t recognize this subscription or believe the charge was made without your knowledge, we’re here to help.

Please contact our support team at support@brainstove.com with the transaction details (such as the date and last 4 digits of the card used). We will investigate your case promptly.

Your trust is important to us, and we’re committed to resolving this quickly.

Brainstove からの回答

2025年5月26日

Hello,
Thank you for your message, and we’re truly sorry to hear that you’re unhappy with the outcome. We understand your frustration and want to assure you that we do our best to clearly communicate all subscription details at the time of sign-up.

While our team reviewed your case and determined it was not eligible for a refund based on the terms of the service, we do take your feedback seriously. We're always working to improve the clarity of our user journey and communication to prevent experiences like this.

If you have any further questions or would like us to recheck your case, please feel free to reach out again. We’re here to help in any way we can.