This is my favourite coffee press. I broke my other in the garden on hard ground so very pleased I found another. It has a great filter that no grains get through. Worth the price paid. Good service p... ãã£ãšèŠã
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I ordered an aeropress go as a gift for a friend. It was clearly opened before as the tape was pulled and the package slightly torn. I got slightly annoyed at this as it was certainly not good to be... ãã£ãšèŠã
My coffee machine arrived in time for Christmas, much to my relief, a present for my husband who has tried many a coffee machine only to be disappointed in its eventual failure for one reason or anot... ãã£ãšèŠã
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The product came properly packaged and works amazingly. Perfect foam for my coffee at home. Beyond amazing customer service, they noticed something on my order and personally helped me out. Itâs rare... ãã£ãšèŠã
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Run by coffee lovers for coffee lovers, BrewTool.co.uk houses the coolest, latest, bestest kit for making and enjoying coffee all in one place. We think service with a personal touch is important in a virtual world and we always take the trouble to reply to our reviewers with a thank you ! Cheers Giles & Ross
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4.3
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Excellent service
My ROK coffee maker arrived swiftly and there was even a sample if coffee to get started with. The ROK makes the best coffee. Iâve had one for many years but couldnât resist a second machine in red! Highly recommended.
2018幎12æ21æ¥
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BrewTool.co.uk ããã®åç
Thanks so much for the feedback. We loved the picture you sent us of your "old faithful" ROK Espresso, they're such fab machines. Enjoy your coffee, cheers Giles & Ross
BrewTool.co.uk ããã®åç
Hi Roger, thanks for your generous feedback, do let us know if there's any aspects where we fall short or can improve, it's super-important to us that we get it right! cheers Giles & Ross
It would be great that you were sendingâŠ
It would be great that you were sending also your products to Spain
2018幎12æ13æ¥
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BrewTool.co.uk ããã®åç
Hi Ana, we are now shipping to many EU countries....now including Spain! Thank you for the challenge and thank you for your order. Cheers Giles & Ross.
Excellent
Great product, communication and delivery .
The note received with the expression maker show they care.
2018幎12æ9æ¥
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BrewTool.co.uk ããã®åç
Hi Jo thanks for the kind words, glad you like the ROK Espresso maker, it makes fab coffee we use ours regularly. We always try and make personal service our highest priority....even though were online. Thanks very much , cheers Ross & Giles
Great service
Great service. Product delivered quickly and packed with love! Fabulous personal note from the guys. Just brilliant.
2018幎11æ30æ¥
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BrewTool.co.uk ããã®åç
Thanks Lynn for your kind words and your support. We always try and make personal service a top priority, so glad for your encouraging feedback. cheers Giles & Ross
Excellent efficient service.
2018幎11æ27æ¥
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BrewTool.co.uk ããã®åç
Many thanks for your kind feedback, were always striving for being better, so any tips on what could be done better are gratefully received! thanks Giles & Ross
Giles and Ross took time and every careâŠ
Giles and Ross took time and every care to help me reach a decision that suited me and I was then more than happy to replace my old worn out machine with a new one from them. Giles and Ross provide a very good service. Thank you.
2018幎11æ24æ¥
èªçºçãªã¬ãã¥ãŒ
BrewTool.co.uk ããã®åç
Hi Peter, thanks for the kind feedback, glad we were able to help. thanks for your business, very much valued. cheers Giles & Ross
Excellent customer service!
2018幎11æ22æ¥
èªçºçãªã¬ãã¥ãŒ
BrewTool.co.uk ããã®åç
Thanks Trevor for your kind feedback, much appreciated. cheers Giles & Ross
Quick delivery.
Quick delivery.
Personalised note and coffee sample is a nice touch.
Will use again
2018幎11æ22æ¥
èªçºçãªã¬ãã¥ãŒ
BrewTool.co.uk ããã®åç
Hi Maria, glad you enjoyed the whole experience, customer service is so important to us so its great to get good feedback. Cheers Giles & Ross
Excellent service :-)
Excellent service :-)
I would use this seller again at any time. Thanks for good cooperation!!!
2018幎11æ19æ¥
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BrewTool.co.uk ããã®åç
Ralf thanks for your kind feedback, its great to hear that you would use us again! much appreciated, cheers Giles & Ross
ROK expresso
Love my new coffee maker and the amazing bargain it was from Brew tool.
Great service. Thank you
2018幎11æ13æ¥
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BrewTool.co.uk ããã®åç
Hi Zeph, thanks for your feedback much appreciated! Good service and Coffee related bargains are what we're all about! enjoy the brewing, cheers Ross & Giles
Great Experience
Great Experience! I will continue getting stuff from BrewTool!
2018幎11æ7æ¥
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BrewTool.co.uk ããã®åç
Cheers Godfrey, thanks for the support! cheers Giles & Ross
Excellent service
Very good response. Great packaging. Deliver fast
2018幎10æ29æ¥
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BrewTool.co.uk ããã®åç
Hi Krittika, thanks for the kind review, it's great to hear you got a speedy delivery to Munich (which btw is one of my favourite places to visit in Germany....especially for your Christmas markets), hope you enjoy the ROK espresso and grinder, do email us us a pic for our Instagram feed, which is now embedded on our website homepage too! Cheers Giles & Ross
The best marker of a quality company isâŠ
The best marker of a quality company is how they act when something goes wrong. Something - which wasn't their fault - went wrong with my order, and they very effectively moved heaven and earth to achieve a very positive outcome, which met even my perfectionistic high standards. Not only was their approach sterling when it came to sorting this problem, but, prior to the problem even transpiring, they also excelled in adding an exciting personal touch in an increasingly impersonal globalised world - their method of packaging, personalisation, and inclusion of complimentary goodies made it feel like Christmas even though it was months away. I have bought via the internet hundreds of times, but, notwithstanding this, they stand out head and shoulder above the rest. I don't know whether they can keep up this good work, but if they do, you'll also be able to experience some awesome customer service.
Dr Harry Whitehead
2018幎10æ22æ¥
èªçºçãªã¬ãã¥ãŒ
BrewTool.co.uk ããã®åç
Thanks Harry for the very generous feedback, much appreciated! We'll definitely try and keep up the good work, we love the Christmas analogy, we see it that way too. Enjoy the coffee making... Cheers Giles & Ross
Brew tool has such considerations for the little things
Brew tool seem to have such a genuine interest in customer satisfaction! With all the little things they do, it creates a really enjoyable experience. The postage was pretty quick; inside my package was a nice hand written note; of course, the product was great!!!
2018幎10æ3æ¥
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BrewTool.co.uk ããã®åç
Thanks for the kind words Jeric, customer enjoyment and satisfaction is what we always strive for ;-) Cheers Ross & Giles
Fast delivery
Fast delivery, great item. I had a small issue with the product which was resolved very quickly.
2018幎10æ1æ¥
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BrewTool.co.uk ããã®åç
Hi Benjamin, apologies for the damage on the frothing jug handle, we hope the new one is working out well....happy frothing, cheers Ross & Giles
Great service delivered swiftly
Great service delivered swiftly, handwritten note and a little cool fridge magnet freebie
2018幎9æ21æ¥
èªçºçãªã¬ãã¥ãŒ
BrewTool.co.uk ããã®åç
Thanks Gary, glad you like the freebie, they're cool aren't they ;-) Cheers Giles & Ross
Good support
Good support and products. Fast delivery to Germany.
2018幎9æ18æ¥
èªçºçãªã¬ãã¥ãŒ
BrewTool.co.uk ããã®åç
Hi Dennis, glad you like the product range, it's certainly proving increasingly popular across mainland Europe now. Thanks for buying from us and i'm glad the courier service is working well to Germany. Cheers Giles & Ross
Excellent service
Excellent service, nice personal touch with the hand written note and sample coffee. Recommended
2018幎9æ17æ¥
èªçºçãªã¬ãã¥ãŒ
BrewTool.co.uk ããã®åç
Hey Cuppateaman, thanks for your review, glad to hear you had a good experience ;-) Loads of people comment on the free coffee sample with the ROK, it seems to be a winner as it gives everyone the chance to try their Espresso maker straight out the box....cheers Ross & Giles
Delivery process is highly disappointing
Delivery process is disappointing
It's rather a fault of UPS than the shop itself but the delivery pastner definitely worth reconsidering.
I ordered the package to my home address and provided the mobile number. At the supposed delivery hour I was present at home but the agent didn't not contact me and I have received an email that the box was placed in a nearby pickup point.
The pickup point was 1km from my place which is not smth you expect when paying 20⬠for it to be home delivered. The working hours announced that the shop is open till 7pm. I got there by 18 20 and the shop was closed. I then returned twice a day after and it was still closed... After my 3rd attempt, I have finally managed to get my package but it was extremely time consuming and in my opinion unprofessional and unreliable.
2018幎9æ11æ¥
èªçºçãªã¬ãã¥ãŒ
BrewTool.co.uk ããã®åç
Hi Kate, We contacted UPS to find out what happened. They got back to us to apologise (to you via us) and to say they have followed up with the pick-up shop and challenged them to update their times to reflect their opening hours. Thank you for highlighting this to us and sorry it's taken a while to come back with the response. Giles & Ross
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