Great company to deal with and very high quality shirts. First shirts were a little smaller for my neck size and re-ordered a larger size and returned the first set for a full refund. Will definitely... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I am re-wardrobing my shirts and the first one I bought from you was perfect and high quality so I bought a second one. I'm waiting for delivery but if its as good as the first one, more orders will e... もっと見る
企業が回答しました
Ordered a pair of tailored shorts. Normally wear 36" waist; ordered 38" expecting tailored fit to be tight. True to size the 38" was too big. Returned them for 36" which fit perfect! Exceptional style... もっと見る
企業が回答しました
Went to this company direct, having seen their shirts on a large retailer's website. Ordered a discounted three-shirt deal which arrived quickly. One shirt was too big and I was able to return it (wit... もっと見る
企業が回答しました
企業情報
当該企業による記述
Discover a wide range of premium menswear in the UK, Brian Oak making high-quality Shirts, Sweatshirts, Sweatpants, Denim jeans, Trousers, Rugby Shirts, Ties and more. Elevate your style with our carefully crafted, stylish clothing for every occasion.
連絡先
82 Douglas Road, RM11 1AR, Hornchurch London, 英国
- +447950328498
- info@brianoak.com
- brianoak.com
4.6
優良
144件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fantastic service regarding delivery…
Fantastic service regarding delivery and the quality of shirts is excellent
2025年12月1日
自発的なレビュー
Brian Oak London からの回答
We are so grateful for your review. We are super committed to providing excellent quality and ensuring a smooth, quick delivery process. It means the world that you took the time to recognize our efforts. Enjoy your new shirts, and thanks again for shopping with us!
Regards,
Team Brian Oak London
Great product…
Great product unfortunately couldn’t get my size. Hoping there’ll be more to come!
2025年11月21日
自発的なレビュー
Brian Oak London からの回答
Thank you so much for your kind words! We are sorry we did not have your size this time, but we are constantly updating our stock, so hopefully your size will be available soon. We really appreciate your support and hope to see you back again.
Regards,
Team Brian Oak London
Brian Oak London からの回答
We work hard to ensure great quality, and it means the world to us to hear that you love it. We look forward to serving you again.
Regards,
Team Brian Oak London
Excellent service and delivered quickly…
Excellent service and delivered quickly to my door. Good comms -many thanks !!
2025年11月17日
自発的なレビュー
Brian Oak London からの回答
We are overjoyed to hear you are happy with the service and delivery. Your feedback really motivates our team to keep delivering the best experience possible.
Many thanks again for taking the time to share your review.
Regards,
Team Brian Oak London
Customer service
Previous order of shirts arrived in a timely manner but unfortunately they did not fit. On return I received a timely refund and a prompt replacement for another shirt.
2025年10月30日
Brian Oak London からの回答
We are really glad to hear that your replacement and refund were handled smoothly and in a timely manner. We appreciate your continued trust in Brian Oak and are always happy to help.
Regards,
Team Brian Oak London
I purchased a rugby top and returned it…
I purchased a rugby top and returned it on 25th October. The reason was that the shirt was far too big, and way larger than the label described. It was one of three I purchased, and the other ones were correctly sized.
The package was special delivery registered to arrive on Monday 28th October.
I have heard nothing from Brian Oak, and the only phone number I can find is a mobile which is switched off 07950 328498.
Date today is 4th November, and there has been no contact, update, courtesy call. When paying in advance, it is necessary for the trader to provide service. The product was faulty, but they have my money. And there is no way I can reach them. The letter I sent with the returned article explained why and provided my personal details.
While the two items which were acceptable were good, the service is not and clearly I will not be using them again.
Since that negative review I have received amazing service and wonderful care. I take it all back unreservedly. I have purchased 6 rugby shirts and 1 pr trousers, and all are excellent quality and fit. I shall buy more and recommend others to do so.
2025年11月4日
自発的なレビュー
Brian Oak London からの回答
Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience and frustration caused.
Please note that sometimes returns can take a little longer to reach us due to delays on the delivery partner’s end. However, we contacted you on the same day your returned parcel was received at our facility. As stated in our policy, we aim to process all returns and exchanges within 14 business days, and we truly appreciate your patience during this time.
We also want to mention that our team responds to all customer queries via WhatsApp and email within 24 hours, ensuring quick communication and support.
Rest assured, your exchange will be dispatched as communicated and we will make up for the inconvenience caused. We genuinely value your trust and understanding, and we are grateful for the chance to make this right for you.
Regards,
Team Brian Oak London
Excellent service
From ordering my product to receiving it was very good service.l sent a email to find out how long until l would recive my order the next day l had a reply explaining that they had made changes to my size and would be despatched that same day which l received the next day. Excellent service and my order fitted like a glove.
2025年10月27日
Brian Oak London からの回答
Thank you so much for your lovely review! We are really glad to hear that everything went smoothly and that your order fit just right. It means a lot that you took the time to share your experience. We hope you enjoy wearing it and look forward to seeing you shop with us again soon!
Regards,
Team Brian Oak London
Finally worn both pair of trousers great quality
Finally worn both pair of trousers very pleased with the quality,great to have an expandable waist 28inch leg with a 7.5 inch bottom.
2025年10月1日
Brian Oak London からの回答
Thank you so much for your feedback! We are delighted to hear you are pleased with the quality and fit of your trousers. We appreciate your support and hope to serve you again soon!
Regards,
Team Brian Oak London
Great quality and good customer service
Mia attended to me with patience and attentiveness. Plus the quality of their vests are very good. I was able to swap my items for a different size.
2025年10月25日
自発的なレビュー
Brian Oak London からの回答
Thank you. We are happy to hear about your positive experience with Brian Oak and that you are happy with the quality. We hope to see you again soon!
Regards,
Team Brian Oak London
Great service,Great Quality and fit…
Great service,Great Quality and fit size,what more could a Man want.
2025年10月5日
Brian Oak London からの回答
Now that is what we love to hear! Great style, great fit, and a happy customer. What more could we want? 😊
Regards,
Team Brian Oak London
Brian Oak London からの回答
We love assisting wonderful customers like you and we are so happy to hear you had a great experience.
Regards,
Team Brian Oak London
Brian Oak London からの回答
We really appreciate your kind words and are happy to know you had a great experience with Brian Oak. See you again soon!
Regards,
Team Brian Oak London
Brian Oak London からの回答
Thank you for taking the time to leave a review. We are so glad you had a great experience with us and appreciate you highlighting our quality and delivery. We hope to see you again soon!
Regards,
Team Brian Oak London
Just received 3 shirts from
Just received 3 shirts from , Brian oak London. You will not get a better shirt for the price they’re selling them. Lovely shirts at a cheap price.
BUY NOW. I’ve just ordered another 2
2025年9月16日
自発的なレビュー
Brian Oak London からの回答
We really appreciate you taking the time to share your experience. It is wonderful to hear that you are enjoying your shirts and finding great value in them. Thank you for your continued trust in Brian Oak.
Regards,
Team Brian Oak London
My new to go clothing store?!
First time purchasing here and I'm really impressed! In a crowded market, the smart-casual range here are surprisingly distinct and priced very competitively. I purchased a Chino and their essential t shirt and feel hopeful this could be my next go to store. My order was dispatched promptly and received without issue.
Although the chinos were lighter than expected, the detailed branding, colour, sizing and fitting feel all premium for the price. The chinos feel super comfortable, fitting just right, although durability is still to be confirmed. The T shirt more than anything was the sweet spot. I absolutely love the cosy stretch cotton that fits neatly against the body, and the rich deep colour options available. I now hopes washes after the quality remains!
2025年9月1日
Brian Oak London からの回答
Wow, thanks for the amazing feedback! We are pleased to know that you love the fit of the chinos and the cosy tee. We work hard to offer distinct quality at a great price, and we are very happy to have earned your trust. Welcome aboard!
Regards,
Team Brian Oak London
Brian Oak boxers
I have been buying my boxer shorts from Brian Oak over the past year and have placed several orders now. It's sometimes challenging to find decent boxers at an affordable price, but Brian Oak ticks all the boxes. Great customer service and highly recommended company.
2025年9月11日
自発的なレビュー
Brian Oak London からの回答
Thank you for your continued support and for sharing such kind words. We are happy to know that you are satisfied with our boxers and service. It means a lot to us to have loyal customers like you, and we look forward to serving you again soon.
Regards,
Team Brian Oak London
Brian Oak London からの回答
Thank you for taking out time to leave a 5-star rating. It is great to know that our choice of sizes hit the mark for you.
We cannot wait to see you back for your next purchase.
Regards,
Team Brian Oak London
Excellent service even took trouble to…
Excellent service even took trouble to contact me when my trousers arrived could not have been more delighted with the fit and quality I recommend this company
2025年9月10日
自発的なレビュー
Brian Oak London からの回答
We are so happy you love your trousers and that you were impressed with the service. We believe the little extra effort is worth it to make sure our customers are completely happy.
Hearing that you would recommend us is the best compliment we could receive. Thank you.
Regards,
Team Brian Oak London
Quality products
2025年9月3日
Brian Oak London からの回答
Thank you for your feedback! At Brian Oak, quality is at the heart of everything we do, and it is wonderful to know that it reflects in your experience.
Regards,
Team Brian Oak London
Impeccable service and products
2025年8月26日
Brian Oak London からの回答
We are happy to know you enjoyed both our service and products. Your support means a lot to us, and we look forward to serving you again soon.
Regards,
Team Brian Oak London
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。