Brian Oak London レビュー 

Brian Oak London からの回答

2025年9月3日

Thank you for the wonderful 4-star review. It is great to know that you consider your purchase a good value and are pleased with the quality.
We look forward to serving you again soon!

Regards,
Team Brian Oak London

Brian Oak London からの回答

2025年8月7日

Thank you so much for taking the time to share your feedback. It means a lot that you have noticed the quality and value, especially compared to some of the bigger brands out there.

We truly appreciate your support and cannot wait to have you back again soon.

Cheers,
Team Brian Oak London

Brian Oak London からの回答

2025年8月7日

Thank you so much for your wonderful feedback. We are happy to hear that the chinos and polo shirt fit you perfectly. It is always our goal to provide great quality and comfort. We truly appreciate your support and cannot wait to welcome you back for your next purchase. See you soon!


Regards,
Brian Oak London

Brian Oak London からの回答

2025年8月4日

Thank you so much for your kind words. We are delighted to hear you are happy with the quality of our products and your experience with Brian Oak. Your support truly means a lot to us.

We look forward to serving you again soon.

Best Regards,
Team Brian Oak London

Brian Oak London からの回答

2025年8月4日

Dear Mr. Faisal,
We are truly sorry to hear the size was not quite right for you, and we completely understand your frustration. We have received your returned item at our warehouse and will process your refund.

We want to help all our customers find their perfect fit, which is why we have created a super clear size guide with detailed measurements. If you would ever like any help picking the perfect size in future, our friendly customer service team is always happy to help.

Thanks again for giving us a try, and we hope to have the chance to serve you better next time.

Regards,
Team Brian Oak London

Brian Oak London からの回答

2025年7月12日

Thank you for taking the time to share your feedback. We are genuinely sorry that your recent experience did not reflect the level of care we aim to provide.

While both shirts were sent in the same size as per your order, we completely understand how sizing can sometimes feel different due to fabric or cut. As a gesture of goodwill, we promptly issued a free return label as soon as the issue was raised — and we truly appreciated your kind acknowledgement at the time.

The replacement parcel could have reached you a bit earlier, but unfortunately, the delivery office took an extra three days to return your parcel to us before we were able to begin processing the replacement. We sincerely regret the resulting delay, especially given the timing around your travel plans.

Your return has now been processed, and you can expect to receive the replacement early next week. While we understand this may be too late for your trip, please know that your satisfaction remains very important to us.

If there is anything further we can do — or if you would like to share any suggestions — please feel free to reach out via WhatsApp or by email at info@brianoak.com. We are always here to listen and improve.

Thank you once again for your understanding.

Brian Oak London からの回答

2025年7月8日

We really appreciate your feedback, Graham! It is wonderful to hear that you consider our clothing first-class. Your satisfaction is our top priority.

Regards,
Team Brian Oak London

Brian Oak London からの回答

2025年7月7日

Dear Valued Customer,
Thank you so much for sharing your experience with us. We are glad that you are happy with the fit and quality of your chinos and appreciate your understanding regarding the stock issue.

Please do keep us posted on how your chinos hold up after a few washes. Your feedback is invaluable in helping us maintain and improve our standards. We look forward to serving you again soon!

Regards,
Team Brian Oak London

Brian Oak London からの回答

2025年6月9日

Dear Gregory,

Thank you for your generous feedback. We're truly pleased to hear that you appreciated the prompt dispatch and pristine presentation of your shirts.

At Brian Oak London, we take great pride in ensuring each order reflects the quality and care behind our brand — from craftsmanship to packaging. It’s wonderful to know this was reflected in your experience.

We’re grateful for your support and look forward to welcoming you back again soon.

Warmest regards,
Team Brian Oak London

Brian Oak London からの回答

2025年6月4日

Thank you for your valuable feedback and for acknowledging the quality and value of our trousers. We are sorry to hear about the issue with the length. While there is a tolerance of 0.5 inches as stated in our size chart, we will work with our product team to improve accuracy.

To ensure you have a 5-star experience, we would like to offer 50% back on the alteration cost. Please share your invoice with us via email (info@brianoak.com), and we will make it up to you.

Regards,
Team Brian Oak London

Brian Oak London からの回答

2025年6月3日

Thank you for your kind words about our chinos’ quality and style! We are so glad the larger size reached you quickly and now fits perfectly. Your feedback helps us upgrade, and we have noted it for improving the experience for our future customers. Enjoy your new favourite pair.


Regards,
Team Brian Oak London

Brian Oak London からの回答

2025年5月27日

Thank you so much for taking the time to share your wonderful experience with us. We strive to deliver menswear that stands out in both quality and presentation, and it is incredibly rewarding to know we hit the mark for you and your dad.

We truly appreciate your support and hope your dad enjoys his new Brian Oak pieces for a long time to come.


Regards,
Team Brian Oak London

Brian Oak London からの回答

2025年5月16日

Providing great value and reliable service is always our goal, so your feedback means a lot to us.

We truly appreciate you taking the time to leave a review and hope to serve you again soon.


Regards,
Team Brian Oak London

Brian Oak London からの回答

2025年5月15日 に更新

Thank you so much for taking the time to share your experience with us. We are really sorry to hear about that even though the parcel was delivered in time, you did not get the delivery notification when we dispatched the item. That is definitely not the smooth experience we want for our customers at Brian Oak.

As a premium menswear brand known for our quality craftsmanship and reliable service, we truly appreciate you bringing this to our attention. We have already flagged this with our team to understand what went wrong and prevent it from happening again.

To make things right, our customer care lead will reach out to you directly. The quickest way to connect is through WhatsApp ‪‪(+44 7950 328498‬‬) or email (info@brianoak.com). We try to respond and resolve all customer issues within the same working day.

Thanks again for your patience and for helping us improve.


Regards,
Team Brian Oak

Brian Oak London からの回答

2025年5月12日

We are committed to delivering only the best, and your comment just made our day.

Regards,
Team Brian Oak London

Brian Oak London からの回答

2025年4月22日

Thank you so much, Populace Kenya! We're thrilled to hear you loved the shirts – we take pride in delivering quality, fit, and timeless style. Your support from across borders means the world to us. Looking forward to dressing you again soon. Stay sharp!

Brian Oak London からの回答

2025年4月15日

Dear Georgios Kakalis,

We are happy to receive your positive feedback. It's wonderful to know that our product's quality has met your expectations and contributes to your professional appearance. Thank you for choosing us!

Regards,
Team Brian Oak London

Brian Oak London からの回答

2025年4月4日

Your review really made our day! We are glad everything met your expectations and are excited for your next order. See you soon.



Regards,
Team Brian Oak London

Brian Oak London からの回答

2025年3月26日

Thank you for your kind words, Jeremy. We are pleased that you are satisfied with our quality and fit, and that you feel we offer good value for money.

We hope you enjoy wearing it.


Regards,
Team Brian Oak London

Brian Oak London からの回答

2025年3月18日

So happy to hear you loved your order. We cannot wait to serve you again soon.


Regards,
Team Brian Oak London