Sarah phoned me back after I e-mailed a query and was very helpful and resolved all my queries. However I did try to get through to your office on 2 occasions without success because of the volume of... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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I really enjoyed visiting the ancient sites and learning about the history of The Shetland and Orkney Islands. I did feel however that the tour was crammed into four days rather than using the fifth... もっと見る
Whole holiday went without a hitch . Horticulturist Julia was excellent. Coach spotless and driver very pleasant . Gardens were superb Whole group got on
The hoiday lived up to the expectations as described in the brochure. The travel was well organised. The guide, Alistair, was excellent. He was knowledgeable and was able to share his information in a... もっと見る
企業情報
brightwaterholidays.com について
当該企業による記述
Garden & Scottish travel since 1992
At Brightwater Holidays, we believe travel should feel rewarding, well-paced and thoughtfully designed. For more than 30 years, we have specialised in garden tours and Scottish holidays, creating escorted journeys that bring together remarkable landscapes, cultural heritage and distinctive places across the UK, Europe and beyond.
From world-famous flower shows and celebrated public gardens to private estates rarely open to visitors, our tours are shaped by longstanding relationships and careful planning. Scotland remains at the heart of our programme, with itineraries that explore its Highlands, islands and historic landscapes in depth.
Expertly guided, carefully managed
Every Brightwater holiday is accompanied by an experienced Tour Manager, including horticultural specialists, former head gardeners of royal estates, designers and broadcasters. Their insight adds context and detail throughout, enriching each visit and helping you appreciate every place more fully.
Designed for ease and value.
Our escorted tours are designed to feel straightforward and relaxed, with comfortable coach travel, hotel accommodation and visits included as outlined in each itinerary. With practical arrangements handled throughout and so much included in the price from the outset, you can travel with clarity and confidence.
Why travel with Brightwater?
Over 30 years of specialist experience Award-recognised quality and service Exclusive access to private gardens
In-depth Scottish expertise
A welcoming atmosphere for solo travellers Part of the Specialist Journeys group, Brightwater Holidays continues to create journeys that are carefully refined, consistently enjoyed and thoughtfully delivered.
連絡先
Brightwater Holidays, 1st Floor, 111 High Street, GL50 1DW, Cheltenham, 英国
- 01334 845 392
- info@brightwaterholidays.com
- brightwaterholidays.com
4.3
優良
167件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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brightwaterholidays.com からの回答
Thank you for your kind words and for taking the time to leave your feedback. We are very glad to hear you enjoyed your holiday with us.
Warmest wishes the Brightwater Team
I didn’t like the hotel
2026年7月29日
brightwaterholidays.com からの回答
Thank you for taking the time to leave a review. We value your feedback and will use it to improve our services. Warmest wishes the Brightwater Team
Easy booking and payment process with a…
Easy booking and payment process with a real person
Excellent hotel with palatial room
Fantastic guide Michael, a fount of information, great
organisation without feeling herded and dealt calmly with problems
Holiday came up to expectations even the weather!
2026年8月6日
brightwaterholidays.com からの回答
What a lovely review Mrs Mayo ! Many thanks for letting us know what a wonderful holiday you had with Brightwater Holidays. I'm also delighted the weather was kind to you too. We look forward to welcoming you back again soon. Kind regards, Helen
A first class garden holiday and tour
An excellent 5 day tour that included the new RHS Sandringham Flower Show and a selection of diverse gardens in Norfolk and Suffolk plus a beautiful woodland walk in the Norfolk Broads. All complemented by a four-star hotel in Norwich and travel on a brand-new coach. The tour manager, Linda Robinson, was first class - knowledgeable, organised, friendly and professional. The coach driver, Dave, was also excellent - always calm and with a great sense of humour.
2026年7月22日
brightwaterholidays.com からの回答
Thank you so much for taking the time to leave such a positive review. We are delighted you had such a wonderful time away with Brightwater Holidays. We look forward to seeing you again soon!
Kind regards, Helen
A great trip
A great trip, wonderful accommodation, a helpful tour guide. A good mix of activity.
The trip exceeded my expectations
2026年8月6日
brightwaterholidays.com からの回答
I'm delighted to read that, thank you so much for taking the time to let us know. We also try to exceed our customers' expectations so it's wonderful to know we have done that. With kind regards, Helen
Able to book by phone which is helpful…
Able to book by phone which is helpful and pleasant, friendly staff. Completed quickly and easily.
Had to phone back the following day as did not receive a receipt/ booking confirmation by email .
Request regarding access requirements not recorded on booking confirmation which is important to a friend who is travelling with us.
2026年8月5日
brightwaterholidays.com からの回答
Thank you so much for taking time to leave feedback. We are delighted to hear that you had an easy and pleasant experience booking your holiday, of course we apologise that you had to re-request your confirmation to be sent. For peace of mind regarding the access requirements, we have checked the documentation that has been sent and please rest assured that within the personal guest details form this request is indeed showing. We do hope you are looking forward to your tour next year!
Warmest Wishes the Brightwater Team
I found it easy to book.
I found it easy to book, and my booking was handled politely.
No complaints at all.
2026年8月5日
brightwaterholidays.com からの回答
Thank you so much for your positive review, we appreciate your kind words and are delighted to hear that you had such a positive booking experience. Warmest Wishes the Brightwater Team
Excellent selection of gardens in…
Excellent selection of gardens in Norfolk and Suffolk, very friendly and professional guide, good hotel. Excellent all around.
2026年8月5日
brightwaterholidays.com からの回答
Thank you for your wonderful feedback. We are absolutely delighted to hear that you had such an incredible time on your tour. Warmest wishes the Brightwater Team
brightwaterholidays.com からの回答
We are delighted to hear that you enjoyed all these aspects of this tour. Thank you for your wonderful feedback.
Warm wishes the Brightwater Holidays team
A real person - not a chat bot
Warm, friendly voice at end of phone - no AI voice and robotic questions. Very helpful re booking and hopefully will get back to us with answer to a special request.
2026年8月2日
brightwaterholidays.com からの回答
We're so happy you found our team helpful and appreciated the personal touch! Thank you for your kind words and helpful feedback. Warm Wishes the Brightwater Team
As always the member of staff was…
As always the member of staff was polite and helpful, clearly spoken and patient with any queries. There had not been an immediate space, so further enqueries were made to enable my holiday with cheerful ease.
2026年8月2日
brightwaterholidays.com からの回答
We're so happy to hear our team provided such polite and helpful service and were able to assist with further enquiries regarding booking your tour! Warmest Regards the Brightwater Team
Booked on the phone
Booked on the phone. Natalie was extremely helpful explaining what was included in the package and promptly emailing the booking confirmation after the call.
2026年7月31日
brightwaterholidays.com からの回答
We're so glad to hear that our team provided such helpful assistance with your booking and promptly sent your confirmation. We truly appreciate your positive feedback! Warm wishes the Brightwater Team
Very quick and efficient
2026年8月1日
brightwaterholidays.com からの回答
Thank you for your positive review. With warm regards from the Brightwater Team
Gardens of Singapore
The local guides were excellent. The hotel was well placed and the itinerary well rounded and perfectly executed.
The tour materials were sent very late but it’s my understanding that this is going to be improved in the near future.
The included breakfast was adequate but exactly the same every day.
2026年7月24日
brightwaterholidays.com からの回答
We are delighted to hear that you enjoyed your holiday with us. Thank you for your constructive feedback with regards to the paperwork and please rest assured that we are indeed improving this process. With Warmest Regards the Brightwater Team
brightwaterholidays.com からの回答
Thank you for your review, we are delighted to hear that you had such a positive booking experience. With Warm Wishes the Brightwater Team
I felt well taken care of
I felt well taken care of. the bus drivers were excellent and knew the destinations and were prompt in picking us up. Hotels were nice. It was good planning to not have to move frequently
2026年7月22日
brightwaterholidays.com からの回答
What lovely feedback, many thanks for letting us know. With kind regards, Helen
I think I spoke to Greg
I think I spoke to Greg, it was a few days ago now so I hope I have his name correct. He was helpful and courteous and I was able to book easily.I have booked with you a few times and I've always found your staff very helpful and thoroughly enjoyed your holidays.
2026年7月29日
brightwaterholidays.com からの回答
Thank you so much for your lovely feedback we can share with the team, it is wonderful to hear that you have found our staff friendly and helpful whilst booking your holidays with us. With warm wishes the Brightwater Team
I was happy with the booking process
I was happy with the booking process. I had a few questions and I was reassured. The person was polite, informative and professional
2026年7月22日
brightwaterholidays.com からの回答
Thank you for your wonderful feedback, we are very pleased to hear that our team were able to assist you so efficiently and that you had such a positive experience! With warm regards the Brightwater Team
Very friendly.on the phone
Very friendly.on the phone. Found my holiday quickly. Explained discount for.paying in. Full which was a good deal.
2026年7月29日
brightwaterholidays.com からの回答
Thank you for your positive feedback, we are delighted to hear that the team made the booking process such an easy experience for you. We appreciate your kind words! With warm regards from the Brightwater Team
Incorrect final invoice quickly sorted after a phone call.
A fairly knowledgeable initial contact but an extra £360 appeared on the invoice.
A call quickly established this was incorrect and I had, as told, paid full amount.
Bit surprised no apology with new invoice.
Also, always check if ‘no single supplement’ advertised in brochure still applies when booking.
2026年7月24日
brightwaterholidays.com からの回答
We appreciate you sharing your experience with us. We sincerely apologise for any confusion and disappointment caused by the invoice discrepancy and the lack of initial apology following from this but we are pleased to hear that this was dealt with quickly and efficiently. With regards to the single supplement, where possible on our tours we are able to arrange single supplements. These places are limited and will sometimes be sold out however we are up front at the time of booking if these places are no longer available. We certainly hope we can welcome you back again in the future. Warm regards from the Brightwater Team
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