Teamwork -a highly cohesive group I never felt like my call was being passed around like an unwanted intrusion Always got back to me as promised Never had to repeat myself when speaking... ãã£ãšèŠã
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A very good company supplying excellent products with helpful and friendly people working for them. In the unlikely event you have a problem with your purchase, Bristan has a fully trained support t... ãã£ãšèŠã
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I recently contacted customer services about an older unit with discontinued parts. I wasnât expecting much beyond basic advice. What I received instead was outstanding support. The advisor went abo... ãã£ãšèŠã
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Bought Bristan basin taps to replace old taps in my daughter's cloakroom, but the cold dripped badly after 18 months. I contacted Bristan (they are guaranteed for 10 years) and they sent out a new val... ãã£ãšèŠã
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Bristan ã«ã€ããŠ
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Bristan is the UKâs number one for taps and
showers, with straightforward solutions for
every bathroom and kitchen that you can
trust time and time again.
For over 45 years, weâve delivered exactly what we promise: reliable and long-lasting products, backed by incredible customer service.
With a team that knows taps and showers inside out, and whatever you need delivered the very next morning. We make everything as painless as possible, with technical support, and tried and tested products â all backed by industry leading services.
Weâre the easy choice for taps and showers, every time.
For over 45 years, weâve delivered exactly what we promise: reliable and long-lasting products, backed by incredible customer service.
With a team that knows taps and showers inside out, and whatever you need delivered the very next morning. We make everything as painless as possible, with technical support, and tried and tested products â all backed by industry leading services.
Weâre the easy choice for taps and showers, every time.
Why Bristan?
åœè©²äŒæ¥ã«ããèšè¿°
- Rely on Bristan today, and every day after.
- Designed with care, and engineered to last, families have put their trust in Bristan for over 45 years.
- For every problem, thereâs a Bristan solution.
- Whether itâs a refurb thatâs built to last, or a reliable replacement for a quick fix, Bristan offers a durable range of taps and showers, with reliable guarantees.
- The easy choice for great customer service.
- Choosing Bristan is always the easy choice, with exceptional Trust Pilot feedback, technical experts on hand to help and advise, and solid guarantees including 1 years engineering support on manufacturing faults for our core taps and showers. Enjoy reliable taps and showers, backed by award-winning customer service.
10 Year Guarantee
Bristan Taps now guaranteed for 10 years on purchases made after 1st April 2021
The everyday just got more brilliant. Our taps are now built around enhanced components tested up to 500,000 cycles with improved flow rates and smoother operation. You really can count on Bristan taps - we guarantee it.
*Some exclusions apply see https://www.bristan.com/service-centre/guarantees for full details.
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Birch Coppice Business Park, B78 1SG, Tamworth, è±åœ
- 03300 266 273
- enquire@bristan.com
- bristan.com
4.8
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4095件ã®ã¬ãã¥ãŒ
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Excellent help
My kitchen tap is no longer available so I could not find the parts on line. A Very helpful phone call identified the parts which were quickly despatched.
2026幎2æ11æ¥
Bristan ããã®åç
Good morning Ian,
We're happy to hear that we could identify and quickly dispatch the correct parts for your kitchen tap, even though they were hard to find online. Thank you for your positive feedback!
Kind Regards
Lisa.
Excellent customer services
Excellent customer services, very knowledgable and helpful people, and real human beings!
2026幎2æ18æ¥
Bristan ããã®åç
Dear David
Thank you for your review, we really appreciate you taking the time to leave a comment about the service youâve received, and we appreciate your feedback.
Many Thanks
Samantha
Bristan ããã®åç
Dear Gordon,
Thank you for your review, we really appreciate you taking the time to leave us such a great comment about the service youâve received.
Many Thanks
Lauren
Excellent Customer service
Needed some replacement tap cartridges so contacted call centre; received excellent service throughout.
2026幎2æ9æ¥
Bristan ããã®åç
Good afternoon,
We're happy to hear that you received excellent service from our call center while getting your replacement tap cartridges. Thank you for your positive feedback!
Kind regards
Lisa.
Ouch ... 2 months out of warranty and clobbered!
I'm a consumer and have used Bristan taps for as long as I can recall. The quality of their taps is - usually - not in doubt.
I have a 4 in 1 tap in my house, installed in December 2023. In February 2026, the water tank has sprung a leak and the the water temperature is much lower than it should be.
It requires a new tank at £500+ and it is literally two months out of warranty.
My disappointment is that Bristan offer you no help. Would it hurt them to sell that tank at cost price, given the warranty?
I have had to buy one from another retailer at a lower cost than what Bristan were selling it for and that just feels wrong.
In summary, might be great taps but certainly not the best when it comes to customer empathy/service.
They could learn from the big American firms which seem to me to have a totally different attitude to customers - especially Ninja, Apple and Amazon.
2026幎2æ18æ¥
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Bristan ããã®åç
Dear Ian,
Our customer service department works hard to provide an extraordinary customer experience, and it is disappointing to hear that on this occasion, you feel weâve let you down.
Please be assured we take all feedback seriously and your concerns will be used to find new ways that we can enhance our customer experience.
Many Thanks
Lauren
Excellent customer service
Excellent customer service. Caring knowledgeable and responsive.
2026幎2æ17æ¥
Bristan ããã®åç
Good afternoon Keith,
We appreciate you taking the time to share your feedback! We are happy to hear that you had such a positive experience with our team.
Kind regards
Lisa
Great service and guarantee
Had taps purchased over a year ago that developed a drip. Got quick and pleasant response and spare valves sent. A top notch company
2026幎2æ17æ¥
Bristan ããã®åç
Good afternoon Andrew,
We're happy to hear that you received a quick and pleasant response and spare valves for your taps. Thank you for your positive feedback; we appreciate it!
Kind regards
Lisa
Bristan ããã®åç
Dear Jeremy
Thank you for your review, we really appreciate you taking the time to leave us such a great comment.
Many Thanks
Samantha
Excellent customer service
Our Java kitchen tap started leaking and I contacted Bristan via their website (without the need to deal with an AI bot). They replied that I'd receive a response within 3 days. The response came within 6 hours. I was asked for a few extra details, I provided them and again received a reply within hours, providing relevant and useful advice. I needed a set of seals which they supplied (and waived the delivery charge).
Bristan's customer service responses were rapid, relevant and helpful, much better than most companies I've dealt with over the years. When things go wrong, good customer service is what we need, and Bristan certainly provided it.
2026幎2æ14æ¥
Bristan ããã®åç
Good afternoon,
We're happy to hear that our service was rapid, relevant, and helpful when your kitchen tap leaked. We appreciate you taking the time to share your positive experience with our customer service. It's great to know we could provide the seals you needed!
Kind regards
Lisa.
Had fault after 4 years and sorted outâŠ
Had fault after 4 years and sorted out very promptly
Well done
2026幎2æ13æ¥
Bristan ããã®åç
Good morning,
We appreciate your positive feedback! We're happy to hear that we resolved the issue quickly and efficiently for you. Thank you!
Kind regards
Lisa.
Excellent customer service
Excellent customer service. In an age where companies and service providers seem to want nothing to do with their customers, Bristan was excellent. From the lady on the phone to the tech who visited my home.
2026幎2æ13æ¥
Bristan ããã®åç
Good morning,
We're happy to hear that you had such a positive experience with our customer service! It's great to know that the team's support, both on the phone and during the home visit, was helpful. Thank you for your feedback.
Kind regards
Lisa.
Breath of fresh air
Fantastic, knowledgeable service from a highly efficient customer service. Everything sorted perfectly. It was a breath of fresh air having such a delightful response on the telephone.
2026幎2æ13æ¥
Bristan ããã®åç
Dear Martin
We appreciate you taking the time to share your feedback! We are happy to hear that our team was able to provide helpful advice and resolve the issue effectively.
Many Thanks
Samantha
Excellent customer service
Excellent customer service, polite efficient &well informed.
Good quality product at a fair price.
2026幎2æ13æ¥
Bristan ããã®åç
Dear Roger
Thank you for your review, we really appreciate you taking the time to leave us such a great comment about the service youâve received.
Many Thanks
Samantha
Shower âŠ
My shower was under guarantee and when I contacted Bristan to say the thermostat was not working they immediately sent out their agent and he replaced the shower.
2026幎2æ12æ¥
Bristan ããã®åç
Dear Dorry,
Our Customer Service Department works hard to ensure that we provide the best service we can, and I canât wait to share your comments with the rest of the business.
Many Thanks
Lauren
Shower handle incorrectly marked hotâŠ
Shower handle incorrectly marked hot and cold, written several emails, they just say it's been discontinued. Likely to burn when younger family members use the shower will have to source a different type but embedded behind tiles so not very easy when you have had a stroke, which was why the shower is installed
2026幎2æ12æ¥
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Bristan ããã®åç
Dear Gary,
Thank you for taking the time to leave us a review. I am very sorry to hear youâre unhappy with your experience.
From your case I can see the handle in which you are referring to and the marking on the handle shows an arrow pointing clockwise above the cold, meaning this is the handle turn for the cold side.
Please be assured we take all feedback seriously and your concerns will be shared with the relevant department for them to review.
Many Thanks
Lauren
BRISTAN EVERY TIME.
Bristan are a truly brilliant company.
Customer service is so good the staff are friendly in their response helpful and knowledgeable. I called and was answered promptly by a HUMAN! almost unheard of. My issue was dealt with really quickly no âselect optionâ.
The products themselves are of the best quality plus have a guarantee.
Why shop anywhere else
Bristan every time.
2026幎2æ12æ¥
Bristan ããã®åç
Good afternoon,
We're happy to hear that you had such a positive experience with our customer service and products. It's great to know our team's knowledge and prompt assistance were helpful. Thank you for your kind words!
Kind regards
Lisa.
Bristan ããã®åç
Good morning James,
We're happy to hear that we could resolve the issue. Thank you for your feedback!
Kind regards
Lisa.
Just efficient in communications andâŠ
Just efficient in communications and very helpful
2026幎2æ4æ¥
Bristan ããã®åç
Good morning Steve,
We appreciate your kind words. We're happy to hear that our communications were efficient and helpful for you. Thank you!
Kind regards
Lisa.
Swift and accurate emailed adviceâŠ
Swift and accurate emailed advice followed by rapid despatch of spare parts.
2026幎2æ4æ¥
Bristan ããã®åç
Good morning David,
We're happy to hear that our advice and rapid dispatch of parts met your needs. Thank you for your positive feedback and for taking the time to share.
Kind regards
Lisa
Very helpful and knowledgeable staff
The gentleman I spoke to knew exactly what I was looking for. Sent a link for photos to be sent to double check the style of tap. Then the order was fulfilled.
2026幎2æ4æ¥
Bristan ããã®åç
Good afternoon Jude,
We're glad you enjoyed your experience. It's great to hear that the team member was helpful in finding exactly what you needed and ensuring the order was fulfilled correctly. Thanks for your feedback!
Kind regards
Lisa.
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